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Reviews of HALL Arts Hotel Dallas, Curio Collection by Hilton

5 out of 5
HALL Arts Hotel Dallas, Curio Collection by Hilton
1717 Leonard Street, Dallas, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 479 out of 653 reviews" "
Rating 8 - Good. 85 out of 653 reviews" "
Rating 6 - Okay. 40 out of 653 reviews" "
Rating 4 - Poor. 27 out of 653 reviews" "
Rating 2 - Terrible. 22 out of 653 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Reed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel adjacent to the Winspear Opera House. Fantastic staff and quality restaurant on site. Parking is valet only and $45/day but it’s quick, efficient and reasonable for the duration of any stay. The rooftop pool is a nice area to relax. Highly recommended!
Stayed 1 night in May 2024

10/10 Excellent

Dalal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Nasha

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was by far the worst stay I have ever experienced. I called and requested an early check in and I was assured we could check in at 1pm. Who knew that would actually turn into a 6pm?! What happened? Let’s see, got assigned a room that was a complete mess as the previous guest had just left it. Then was told to wait they’d make it right. We were then assigned another room and upon scanning my room key to get in, I walked in on another couples very personal moment. They were mortified and I was speechless. Then, more apologies, and assigned to another room and guess what, another dirty room as house keeping had just started cleaning it. We finally got into a room at 6pm. The trip was a TOTAL disaster. Most of the staff were trying to be as helpful and accommodating as they could given the situation but Scott was the nastiest, most dismissive, and unnecessarily rude employee I came across during my already terrible stay.
Stayed 1 night in May 2024
Response from Stacy Johnston, Director of Front Office on May 12, 2024
Good Afternoon, Thank you for choosing The HALL Arts Hotel for your special stay. We are terribly sorry for all of the unfortunate mishaps you experienced throughout your stay. All of your feedback is valued and we appreciate you taking the time to inform us of the details. Please know that all of these mishaps will be asserted and used as a learning tool for all of our associates in various departments. I have communicated with my team concerning compensation. It looks as if 1 night room and tax has been granted for 3 rooms total. Please let me know if you do not see this compensation within 5 to 7 business days on your bank statement. We truly apologize for such a negative experience. Please do not hesitate to reach out to me for any and all assistance. Sjohnston@hallartshotel.comStacy JohnstonDirector of Front OfficeHALL Arts Hotel

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service
Lovely sray
Stayed 1 night in May 2024

10/10 Excellent

kenneth

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

malvern

Stayed 1 night in Mar 2024

10/10 Excellent

Rossand

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming. Property itself was very clean and beautiful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eboni

Stayed 2 nights in Apr 2024

4/10 Poor

EDWARD, Cypress

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Front staff provided very poor guidance on how to park my car. Got trapped in a locked building above the parking basement until a security guard came to let me out. Guard said this happens all the time. Almost missed my event due to this.
Stayed 1 night in Apr 2024

8/10 Good

Tomas

Stayed 1 night in Apr 2024

10/10 Excellent

Angella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time while we were there.You feel safe the moment you walk in , the place is very clean , the staff is very friendly and organized ,did I talk about their customer service .. it is unmatched.Me and my family we will be visiting again.
Stayed 1 night in Apr 2024

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved!
Stayed 2 nights in Apr 2024

10/10 Excellent

johny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and staff are friendly
Stayed 3 nights in Apr 2024

10/10 Excellent

Mariola, Bristol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! If you love art, you'll love this hotel!
Stayed 4 nights in Apr 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional experience at this hotel. Very kind and friendly staff, clean property and dining experience. Will definitely be revisiting.
Stayed 3 nights in Mar 2024

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Khaalid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024

10/10 Excellent

Heasun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences in my life. Facilities are new and clean; staffs are kind; and the gym is really well equipped. I will definitely stay this hotel if I visit Dallas again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is in a quiet area of the city. i imagine most people stay at this property to be close to the arts scene which I can appreciate. We didn't have time for much except a brisk walk to Klyde Warren Park (which was our only planned activity for our less than 24 hour visit) and a zip through the Dallas Museum of Art. Hotel location is excellen; staff are courteous and kind; room was comfortable and CLEAN. We got in rather late and the weather was cold and rainy; we opted to eat at Ellie's at the hotel. Food was solid and filling. Salmon, short ribs, chopped salad--all really good! We would stay here again if ever in the area. The only pie-in-the-sky improvement we could hope for is the installation of a hot tub or jacuzzi on premises.
Stayed 1 night in Mar 2024

10/10 Excellent

JEANNI LYNN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking — valet $45 per night. Self- Parking next door for less, however, you cannot go in and out.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cody

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top quality service and facilities. Couldn’t have thought of anything to add to the experience, very well rounded and would definitely re-book
Stayed 2 nights in Mar 2024

10/10 Excellent

Lorine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here Very clean, lovely staff! Every detail was perfect in my room Highly recommended
Stayed 1 night in Mar 2024

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
My experience here was absolutely amazing from the time I walked into the hotel, throughout the rest of my stay. Scott and Jordan greeted me and I felt as if I landed in great hands from the start. My hotel room was clean. All around the room were personalized notes dedicated to helping me become acquainted with my new temporary space. There were little surprises that I haven’t had other hotels offer, such as my remote in a “fresh remote bag” letting me know that it’s been sanitized. Personalized cards to let me know that my housekeeper’s name is Jenny (who did a great job btw). Normally hotels try to up-charge you for everything but they have brought me countless bottles of water free of charge. They even sent me up handcrafted candies before bed which is a very sweet gesture, pun intended. There is a restaurant in the building (Ellie’s) that serves Breakfast, Lunch, and Dinner- so you never actually have to leave the hotel if you didn’t want to. But, if you choose to- there are other nearby restaurants, food trucks, museums and other great attractions. I thoroughly enjoyed my stay, and the customer service was superb, universally.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marco

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Modern Property! Excellent staff Delicious and Beautiful Restaurant. Excellent service! One of a Kind Hotel. Unique and exquisite Decor!
Stayed 2 nights in Mar 2024

8/10 Good

Eric

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a lot to recommend this hotel, but also a few red flags. The good: The building itself is very nice and the art in and around the hotel is engaging. The staff is very friendly and helpful. The location is ideal if you are in Dallas for arts-related activities. The bed and pillows are comfortable and the comforter is the fluffiest I’ve come across in any hotel and it breathes well. Ellie’s is a good in-hotel restaurant; the hamburger is excellent. And for some pleasant reason, the antechamber between the hotel lobby and the street smells like a really good steak. The bad: The price is high. The floor-to-ceiling windows, while creating an enjoyable view, are not thick enough and let in way, way too much street noise that repeatedly woke us up. (The tiny testes brigade of Ferrari and Lamborghini drivers racing along Ross Street and planes flying overhead don't help.) The one time we ordered room service, it was terrible—no butter, salt or pepper and by the time we called and they brought it up our eggs were cold an undesirable; they substituted plain white toast for the thick Texas toast sourdough we’d ordered and had in the restaurant because they were out without telling us (and didn’t include butter or jam); and the coffee cake was more like an uncooked square of pancake dough. So we ended up paying $60 for a breakfast that was basically inedible. Overall: I’m glad we stayed there and would probably do so again, but some details need to be smoothed out.
Stayed 4 nights in Feb 2024

8/10 Good

Todd, Newport Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Priscilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service, beautiful hotel!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Feb 2024

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Other than our stay being too expensive, we had a delightful stay. Every employee except valet parker was fabulous! Our waiter at Ellie's, maid last night, Emilio that checked us in, guy that checked us out...ALL were great except that one young man in valet parking
Stayed 1 night in Feb 2024

6/10 Okay

Alexandra, The Colony

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

JOSEPH

Stayed 2 nights in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service and happy to assist with anything. I hurt my foot and the staff could t have been more helpful. Highly recommend.
Stayed 1 night in Jan 2024

6/10 Okay

Temitope

Stayed 1 night in Jan 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Nicolas

Stayed 1 night in Jan 2024

10/10 Excellent

Avery

Stayed 1 night in Jan 2024

10/10 Excellent

Devon

Stayed 5 nights in Dec 2023

10/10 Excellent

Robert L

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Virgie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about the experience staying at this hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Patrick, SCOTTSDALE

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was first class from the moment you arrive through checkout. Truly a great property and staff.
Stayed 2 nights in Dec 2023

10/10 Excellent

Chelsea

Stayed 1 night in Dec 2023

10/10 Excellent

Eitan

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely hotel to stay in

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence all around
Stayed 1 night in Dec 2023

8/10 Good

Susana

Traveled with partner
Despite checking in, selecting a room and submitting for keyless entry our room was not ready and the resort wanted to out us in a subpar room.
Stayed 2 nights in Dec 2023

10/10 Excellent

ELIE, MIAMI BEACH

Stayed 2 nights in Dec 2023

4/10 Poor

Ashley

Stayed 3 nights in Dec 2023

10/10 Excellent

Aneesah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing! The service is outstanding.
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for a birthday. Stacy was great at check-in, the Chelsey and the breakfast staff at Ellie’s were friendly and attentive, and Angel, McKinley and Frankie went the extra mile at check-out.
Stayed 2 nights in Dec 2023

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
vip service
Stayed 4 nights in Nov 2023

4/10 Poor

BRIAN

Stayed 1 night in Nov 2023