外観

コンフォート スイーツ ノース ダラスの口コミ

2.5 out of 5
コンフォート スイーツ ノース ダラス
13165 Central Expressway, Dallas, TX

口コミ

7.6

良い

評価 10 - 672 件の口コミ中 241 件が非常に良い" "
評価 8 - 672 件の口コミ中 210 件が良い" "
評価 6 - 672 件の口コミ中 112 件が普通" "
評価 4 - 672 件の口コミ中 46 件が不満" "
評価 2 - 672 件の口コミ中 63 件が非常に不満" "

7.8/10

清潔度

8.0/10

スタッフとサービス

7.2/10

設備とサービス

7.4/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス
public transportation service is not available near. We can do nothing without a car.
2019 年 10 月に 1 泊滞在
Susanからの返信 (投稿日 : 2019 年 11 月 4 日)
We do have public transportation you just have to walk to get to the bus stop closest to us.

6/10 (普通)

Tatyana

家族旅行
気になった点 : 設備とサービス
Floors are not very clean. Bathtub clogs up. It’s ok just to sleep over,
2024 年 5 月に 2 泊滞在
Susanからの返信 (投稿日 : 2024 年 5 月 12 日)
I am sorry to hear about your stay with us. Did you inform the front desk of your issues?

2/10 (非常に不満)

Ashley

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lack of ALL communication skills and Lack of intelligence and horrible customer services
2024 年 5 月に 2 泊滞在
Susanからの返信 (投稿日 : 2024 年 5 月 20 日)
I am very sorry to hear about your stay, I will work with the front desk

2/10 (非常に不満)

Ashely

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Customer Service was Horrible and the receptionist was rude everyone had an attitude did not want to work couldn’t get towels and just whole experience was horrible and I will never return
2024 年 5 月に 1 泊滞在
Susanからの返信 (投稿日 : 2024 年 5 月 20 日)
I am very sorry to hear about your stay with us. We normally have towels sent to room if you request them, I will look into this issue to make sure it does not happen again.

6/10 (普通)

Matthew

出張, グループ旅行
良かった点 : 清潔度
Stay was nice
2024 年 4 月に 1 泊滞在
Susanからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you

10/10 (非常に良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
👍
2024 年 4 月に 3 泊滞在
susanからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you

10/10 (非常に良い)

Samantha

出張
良かった点 : スタッフとサービス
I only had 3 issues; 1. the bath tub was full of hair, 2. the sheet had a stain on it which indicated to me that it was never changed from previous customer, & it made me quite uncomfortable, and 3. when I went to breakfast at 9am practically everything was done (this 3rd point I didn’t mind too much, but the other 2 was high on my list). 1 and 2 totally turned me off
2024 年 4 月に 1 泊滞在
Susanからの返信 (投稿日 : 2024 年 4 月 16 日)
I am sorry to hear you had some issues during your stay with us. I have passed on the issues to the correct departments so the issues can get fixed. I do hope you will stay with us again.

10/10 (非常に良い)

Bessie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was super friendly and room was very nice!
2024 年 4 月に 2 泊滞在
Susanからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you. We are glad you had a great time with us.

6/10 (普通)

Bridget

良かった点 : スタッフとサービス
Its an older property. Area is very congested and lots of traffic.
2024 年 4 月に 1 泊滞在
Susanからの返信 (投稿日 : 2024 年 4 月 16 日)
Yes we are an older building. We are at the intersection of 2 major highways. We do try to keep the hotel in nice condition and we are going to be doing upgrades within this year.

2/10 (非常に不満)

Tyrell

気になった点 : 清潔度、施設のコンディションと設備
Not clean! Bes bugs and roaches. Told staff but they were already aware and did nothing. Left same day!
2024 年 2 月に 2 泊滞在
Susanからの返信 (投稿日 : 2024 年 2 月 17 日)
I am very sorry about the issues you had during your stay and we did have the room looked at and no bedbugs were found nor has there been any in past. You did stay one night and left the next morning. I do hope you will stay with us again.

10/10 (非常に良い)

Jesus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Susanからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the 10 out of 10 score.

10/10 (非常に良い)

Larrry

良かった点 : スタッフとサービス、施設のコンディションと設備
Little bit old but okay
2024 年 1 月に 1 泊滞在

4/10 (不満)

Amanda

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

8/10 (良い)

Theresa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Harold

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good place
A good place to stay, easy to get to clean, looks a little worn, but a good breakfast. It is right off 75 so there will be a little traffic noise,but a good place anyway.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

L

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Norma

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

4/10 (不満)

Kelly

家族旅行
気になった点 : 施設のコンディションと設備
The First Room had a roach..the one we moved to was actually not bad for the price..it was a little dated...but the sofa bed had zip ties holding up tue bottom structure...had to get some from the front desk...because my feet dropped down about 6 inches without them..well my mom ended up sleeping on the sofa bed..and the mattress was nothing but springs and very uncomfortable...the indoor pool was cold and dirty..had stuff floating on top..the hall had a smell..the breakfast was decent..the front desk staff..two in particular were nice but were unprofessional in thier speech and cussed in front of my young children..which i didnt appreciate..there were some sketch looking people in the parking lot and one starred us down until he had our attention and then asked for money...but i have stayed at worse
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Chavez

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Journalist
King suite was perfect for my visit. Plenty of space and very clean. Hotel clerk with the nose ring had the best customer service ever!! I apologize for not remembering your name. Forgive me. Recommending friends and family here!! Thank you
2024 年 1 月に 1 泊滞在
Susanからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for letting us know how your stay was and the front desk name was TIffany.

2/10 (非常に不満)

Heather Jo

カップルで旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awful smell in the elevator! Never saw housekeeping or even offered the option. The hotel is run down and breakfast leaves much to be desired!
2024 年 1 月に 4 泊滞在
Susanからの返信 (投稿日 : 2024 年 1 月 9 日)
I am very sorry about the issues during your stay. We do offer housekeeping on the 2nd day of your stay and you may also request it if needed.

6/10 (普通)

jorden

2023 年 12 月に 1 泊滞在
Susanからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you

6/10 (普通)

David、Longview

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
It was a peaceful night, beds were very comfortable to sleep. Appreciated that the bathroom had plenty of towels that were soft. Loved the adjustable temperature in the room.
2023 年 12 月に 1 泊滞在
Susanからの返信 (投稿日 : 2024 年 1 月 9 日)
We loved hearing about your stay with us and do hope you chose to stay with us again.

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was very spacious and clean.
2023 年 11 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 (良い)

JACLYN C

2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 (良い)

Mark

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Receptionist was Nice and Professional, my Best friend and I had a Ball there.I recommend this facility to anyone. We will be Back ..
2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 (良い)

Kimberly

2023 年 11 月に 1 泊滞在
Susanからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you

8/10 (良い)

Latrena

2023 年 11 月に 2 泊滞在
Susanからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you

8/10 (良い)

Devlin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 (非常に良い)

Chad

2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

6/10 (普通)

Lauren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Let me begin by saying the front desk staff is AMAZING. So efficient. So wonderful. So welcoming. The sheets and towels were SO CLEAN and crisp and wonderful. The breakfast was GREAT and area was CLEAN! But the armchair and couch in the room were too dirty and broken down to sit on. It definitely needs a shampoo and I can’t imagine having someone sleep on it or the pullout. The parking was FREE but really could have been better lit. If you’re a woman traveling alone or with small kids I don’t recommend.
2023 年 10 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 (良い)

Cheryl

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 10 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 (非常に良い)

Irving

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent hotel; recommended.
This hotel has everything you need; microwave, fridge, clean towels, lots of hot water and a good breakfast including sausages, scrambled eggs and waffles. We found nothing to criticise.
2023 年 9 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 16 日)
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 (非常に良い)

Ranee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to where I needed to be.
2023 年 9 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 3 日)
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 (非常に良い)

iderimo

Very clean accommodation. Friendly staff I recommend this property. Cheers.
2023 年 9 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 9 月 27 日)
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 (不満)

Lijia

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
The room smelled terrible. I had to wore a mask during sleeping. I won't book the hotel anymore
2023 年 8 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 9 月 5 日)
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 (非常に良い)

Angela

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 9 月 5 日)
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 (非常に不満)

Inderdeep、Seattle

家族旅行, グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Right from the time we entered the property there was a very strong smell in the air from the super old carpets and moisture and mold trapped in them. The disposable plates provided for breakfast could barely hold a tiny muffin. Only person nice in the staff was the breakfast kitchen lady.
2023 年 8 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 8 月 31 日)
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 (非常に良い)

Danielle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I enjoyed
2023 年 7 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 7 月 17 日)
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 (不満)

Yemisrach

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Smile bad in the room . It had mold smile to it .
2023 年 7 月に 4 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 7 月 12 日)
Hello,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 (不満)

Patrick

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Average facilities in need of update
2023 年 7 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 7 月 7 日)
Hello,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

6/10 (普通)

Daniel

カップルで旅行, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Staff was very friendly, but room was dated and cleanliness could have been improved. Air conditioner functioned poorly throughout our stay.
2023 年 6 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 7 月 7 日)
Hi Daniel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your kind words about our friendly staff and apologize for any inconveniences you experienced during your visit. We sincerely apologize for the dated appearance of your room and any cleanliness issues you encountered. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Your comments have been shared with our housekeeping team, and we will take immediate steps to address the areas that require improvement. Regarding the air conditioner, we apologize for the inconvenience caused by its poor functionality. We understand how important a comfortable temperature is for a pleasant stay, and we regret that we were unable to provide you with the desired level of cooling. We have alerted our maintenance team to thoroughly inspect and rectify the issue to prevent any future occurrences. At our hotel, guest satisfaction is our top priority, and we appreciate your valuable feedback, as it helps us identify areas where we can enhance our services. We would like to assure you that your concerns are being taken seriously, and we will work diligently to make necessary improvements to provide a better experience for our guests.

2/10 (非常に不満)

Adam

2023 年 7 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 7 月 5 日)
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 (不満)

Edna

2023 年 6 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 7 月 5 日)
Hello,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

8/10 (良い)

Jeronimo

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 7 月 5 日)
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 (普通)

Claw

良かった点 : スタッフとサービス
Our first night, they give us a room that smell like smoke. It’s smell so bad and I’m currently pregnant. I couldn’t sleep. I open the window and it doesn’t work. The next day the staff give us another room that was much better. The staff was friendly.
2023 年 6 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 7 月 3 日)
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 (非常に良い)

IVAN、RAVENSDALE

2023 年 6 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 7 月 20 日)
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 (非常に良い)

Jazzmen

2023 年 6 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 7 月 18 日)
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 (非常に不満)

amal

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
What i liked is the convenience of been close to everything. What i didn't liked : The room smells like fish smell, you can feel the moisture in the carpet and the smell is horrible, smells very bad . the bathroom door dosen't close, i called front desk and let them know, they said they will fix it. I never heard from them again. I wouldn't recommend this Comfort Suites at Dallas.
2023 年 6 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 6 月 19 日)
Hello,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 (非常に良い)

Rhonda

2023 年 6 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 6 月 12 日)
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 (非常に良い)

Delia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Enjoyed my stay would definitely recommend
2023 年 6 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 6 月 5 日)
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.