All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Beautiful, comfortable, clean room. Great breakfast and coffee. Staff, amazing!
Tyra
Stayed 3 nights in May 2024
Response from Roberto on May 14, 2024
Thank you so much for all your amazing feedback during your stay! Our staff is happy to hear all the wonderful things you said towards us and our property!
2/10 Terrible
Amanda
May 13, 2024
The walls are paper thin and I’m pretty sure the woman in the room next to mine was filming / on a call service for adult content all night . It was absolutely horrible . I wanted to get out of the hotel as fast as I could. I complained at check out but the manager said there was nothing he could do about the walls. The fact that someone felt the freedom to use that type of hotel for that makes me never want to stay there again.
Thank you for your amazing score feedback! We look forward to welcoming you back!
10/10 Excellent
Anna
May 10, 2024
very good
Anna
Stayed 3 nights in May 2024
Response from KG on May 10, 2024
We would like to thank you for choosing the Hotel Indigo, and for taking the time to provide your feedback and rating. We look forward to seeing you again when your travel plans return you to the Frisco area.Kindest Regards,
Room keys were tried multiple times with assurances that they’d been fixed, then advised the room door had been broken for days and had to change rooms. AC rattled loudly entire stay. Shower was pooling water. Staff was polite.
Nicole
Stayed 1 night in May 2024
Response from Team Indigo on May 11, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience or disappointment caused.We would like to assure you that we are committed to providing excellent service and ensuring that every guest has a comfortable and enjoyable stay. We value your feedback and look forward to serving you again in the future.Sincerely,Cory HarpGeneral Manager
Thank you for staying with us and providing a 5 out of 5 rating. We appreciate the feedback and look forward to welcoming you back the next time you visit our area.Kindest Regards,
Great hotel, rooms are spacious and clean. Smells great!!
Carlos
Stayed 2 nights in May 2024
Response from KG on May 8, 2024
Thank you for taking the time to providing your feedback from your recent stay. We hope you will come back to see us again soon.Kindest Regards,
8/10 Good
Andrew
Traveled with partner
May 1, 2024
Liked: Cleanliness, staff & service, amenities
Great place to stay
Andrew
Stayed 4 nights in Apr 2024
Response from KG on May 10, 2024
Thank you for staying with us recently and providing your feedback from your stay. We look forward to seeing you again the next time you are in the Frisco area.Sincerely,
I have stayed at many hotels. I must say this is undoubtedly one of my favorites. It is probably the best value I have ever found. The staff are courteous and helpful. Housekeeping personnel service the room every day; post-pandemic, such service is very unusual. I rarely am particularly impressed with a hotel. Indigo Frisco is exceptional and excellent. I cannot recommend it highly enough. I did not want to check out.
William
Stayed 3 nights in Apr 2024
Response from KG on May 8, 2024
We would like to thank you for staying with us last month, and for taking the time to provide your review. We appreciate your business and the 5 out of 5 rating you gave us. We look forward to seeing you again the next time your travel plans bring you back to the Frisco, TX area.Kindest Regards,
We appreciate your business and thank you for taking the time to provide us with your rating. We look forward to seeing you again in the future.
10/10 Excellent
Vonda
Business traveler
Apr 30, 2024
Clean and nice
Vonda
Stayed 3 nights in Apr 2024
Response from KG on May 8, 2024
Thank you for staying with us, we appreciate your feedback.Kind Regards,
4/10 Poor
Jessica
Apr 30, 2024
Jessica
Stayed 7 nights in Apr 2024
Response from KG on May 10, 2024
Thank you for staying with us recently. We are sorry we fell short in your experience with us. We hope you will come back again and give us another opportunity to serve you.Kind Regards,
Except for getting my breakfast right after 3 senbacks, would have given an Exceptional rating.
Hollis
Stayed 2 nights in Apr 2024
Response from KG on May 8, 2024
We appreciate your business and thank you for providing your feedback. We were sorry to hear your experience was not up to par as it should have been in the restaurant. We will share this with the team as we continue to strive to be the best we can be.Warmest Regards,
Thank you for staying with us last month and giving us 5 out of 5, we really appreciate it. Hope to see you again soon.Kindest Regards,
6/10 Okay
Larry
Traveled with partner
Apr 21, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
What discouraged us is they had a water leak that was coming up all over the floor…called for the manager to get us some towels and he never brought any. Called again and the night lady came right away with towels so we could lay them on the floor. Hopefully they will reach out to us regarding this
Larry
Stayed 4 nights in Apr 2024
Response from Team Indigo on May 11, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience or disappointment caused.We would like to assure you that we are committed to providing excellent service and ensuring that every guest has a comfortable and enjoyable stay. We are constantly striving to improve and will take your feedback into consideration as we work to make our hotel an even better place for our guests.Sincerely,Cory HarpGeneral Manager
They had a power outage before we arrived so our room was not ready when we got there but Omar at the front desk took great care of us while we waited . We will definitely be back.
Mika
Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
Thank you for staying with us last month, and providing a 5 out of 5, we really appreciate it. We hope to see you again soon.Kindest Regards,
From the email we received before our visit, to the first steps we took into the hotel, we felt extremely welcomed and taken care of. The facilities are very well maintained and clean. We will stay here again!
Kaitlin
Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
We appreciate your business and thank you for providing your feedback from your stay, we look forward to welcoming you back.Warmest Regards,
Thank you for your review and staying with us last month.Kindest Regards,
6/10 Okay
Dustin
Apr 15, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Facility conditions did not meet expectations.
Dustin
Stayed 4 nights in Apr 2024
Response from KG on May 8, 2024
Thank you for your feedback, we are sorry we did not meet your expectations. We hope you will consider staying with us again, so we can hopefully meet and exceed your expectations. Sincerely,
Boutique hotel with a wonderful friendly staff. The hotel now offers very good breakfast ( not included). There is a nice park close by and lots of shops
Yevgeniya
Response from KG on May 8, 2024
Thank you for staying with us last month, we appreciate your feedback, and hope you will come back again.Kind Regards,
10/10 Excellent
Muhammad
Apr 12, 2024
Muhammad
Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
Thank you for staying with us recently, we hope to see you again soon.Kindest Regards,
6/10 Okay
Brooke
Apr 11, 2024
Brooke
Stayed 4 nights in Apr 2024
Response from KG on May 10, 2024
We appreciate your business and thank you for providing your rating with us. We are sorry we fell short slightly, so hope you give us another try in the future.Kind Regards,
Clean and comfy stay. Beautiful walking areas outside. Only thing was tree shower head didn't stay on straight (it was a hose). Other than that it was very nice!
Tori
Stayed 2 nights in Apr 2024
Response from KG on May 8, 2024
We appreciate your feedback, thank you for providing us with your comments, and we hope you will come back to see us the next time you are in the area. Kind Regards,
Outstanding hotel! If I could give this a 10 rating I would. Friendly staff, clean facility, very nice room, great food and just a block to the Comerica center in Frisco. This hotel is also adjacent to a beautiful walking path with a stream. Highly recommended!
Patricia
Stayed 2 nights in Apr 2024
Response from KG on May 8, 2024
We appreciate your review, thank you for the great feedback and we look forward to welcoming you back to the hotel in the near future.Warmest Regards,
10/10 Excellent
Shawn
Apr 6, 2024
Great location and experience. We’ll be back when visiting!
Shawn
Stayed 1 night in Apr 2024
Response from KG on May 8, 2024
Thank you for providing your feedback, we look forward to seeing you again in the near future.Kind Regards,
I had the most scariest time of life - actually at 2:30 am someone came inside my hotel room !! Seems like the staff at the from desk allocated the same room !! I was so scared two people opened the door and switched on the lights - trust me I was scared for my life !! Don’t ever do this - this property I so nice and clean but this experience was a night mare !!
DURGA
Stayed 1 night in Nov 2023
Response from Team Indigo on May 11, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience or disappointment caused.We would like to assure you that we are committed to providing excellent service and ensuring that every guest has a comfortable and enjoyable stay. We are constantly striving to improve and will take your feedback into consideration as we work to make our hotel an even better place for our guests.Please feel free to contact us directly if you have any further questions or concerns. We value your feedback and look forward to serving you again in the future.Sincerely,Cory HarpGeneral Manager
Thank you for staying with us last month. We are sorry we fell-short on your experience. Please keep us in mind if you are back in the Frisco, TX area, we would enjoy giving you another experience you can enjoy!Kindest Regards,
I didnt like that we didnt get a daily supply of towels & trash pickup even after i asked for it. We stayed 4 nights. Otherwise, it was great with very comfortable beds & nice shower with nice water pressure.
Cynthia
Stayed 4 nights in Mar 2024
Response from LY on Mar 28, 2024
I am glad you enjoyed your stay and we look forward to having you back!
The stay was alright until the last night we were not able to get any rest due to this loud noise coming from the air conditioning unit. I had requested to speak with the RM but I assumed this message wasn’t past the night we were given the run around stating that they were trying to contact a on-site manager so no sleep the night before we had to get on the road also the front desk informed me that he would have the RM to give us a call about this also they blamed this on the city being building that night. But other than that everything was fine. Would have appreciated a follow up call
MeOcha
Stayed 2 nights in Mar 2024
Response from LY on Mar 28, 2024
We do appreciate you staying with us and hopefully you come again!