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Reviews of Eldis Regent Hotel

3.5 out of 5
Eldis Regent Hotel
2033, Dalgubeol-daero, Jung-gu, Daegu, Daegu

Reviews

7.8

Good

Rating 10 - Excellent. 363 out of 1001 reviews" "
Rating 8 - Good. 340 out of 1001 reviews" "
Rating 6 - Okay. 160 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service
Easy access to food and transportation
Stayed 3 nights in May 2024

10/10 Excellent

Ales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
최고
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Stayed 2 nights in Feb 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top quality staff, top quality service, the Hyundai shopping center is right there.
Stayed 4 nights in Dec 2023

10/10 Excellent

Misuk

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and wonderbreakfast
Stayed 1 night in Nov 2023

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Taedra

Liked: Cleanliness, staff & service, property conditions & facilities
Love the views and customer service is always good.
Stayed 2 nights in Sep 2023

8/10 Good

Ho Baik

Stayed 13 nights in May 2023

10/10 Excellent

Judith, Hamilton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to so many wonderful places to see, different types of restaurants, and historic culture. Hotel was very nice, very clean and hospitable. I’d definitely recommend it to my bestest friends!
Stayed 1 night in May 2023

6/10 Okay

June

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Disappointing
Rooms far too hot. States air con when you book but they won't turn it on, instead at 18 degrees outside the rooms are at 27! Windows don't all open. Staff are not really interested in customer service. Cocktail and coffee offer no honoured, instead a welcome drink of one per room, either wine or beer. Beautiful views and nice rooms. Can't turn the heated toilet seat off! No instructions anywhere in English or any other language other than Korean so not really Traveller friendly.
Stayed 1 night in Mar 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 20 nights in Sep 2022

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Bad service attitude
My wife stayed in this hotel for 4 + 5 nights, with a break in between where she went to Daegu. On her first period of stay, she found the room temperature was a bit cold. So on her return to the hotel for the second stay, she asked for the temperature of the room to be adjusted at her check in to 21 deg C. Two technicians turned up to do the adjustment, however none did their job and none could explain to her (in English) of what they did. The room temperature was at a high of 26 deg C and going up to 27 deg C while she was trying to get someone's attention. Eventually a male manager turned up, checked and told her the temperature sensor might be defective (meaning the room temperature wasn't that high) and asked her to wait for an hour for the temperature to come down. By that time my wife has been in the room for three hours and could clearly feel the heat! Eventually my wife had to ask me to talk to the manager on the phone (I wasn't with my wife as this is her solo trip) and complained before she got allocated another room. The issue here is not a defective air conditioner but the service attitude which seems to be-little a woman's request and opinion.
Stayed 5 nights in Sep 2022

2/10 Terrible

Brian

Stayed 1 night in Apr 2022

10/10 Excellent

Peter Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Ivy

Stayed 1 night in Dec 2021

6/10 Okay

Yeyeong

Business traveler
Disliked: Staff & service
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely kind and helpful, and make your stay warm and welcoming.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020
Response from Eldis Regent Hotel on Aug 16, 2020
저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

8/10 Good

Verified traveler

All good
Stayed 1 night in Jul 2020
Response from Eldis Regent Hotel on Aug 4, 2020
저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
비오는 날 15층 피하시고 장기 숙박 비추합니다
어머니 병원치료때문에 병원 근처 제일 좋다는 곳으로 예약해 5박 6일 숙박했습니다. 천장에 비 샌 자국이 있었지만 시설이 평균은 되고 위치가 좋으니 천장쪽은 쳐다보지 않기로 하고 방을 바꾸지는 않았습니다. 그런데 비가 오니 발코니와 룸 복도쪽에서 바닥으로 물이 세기 시작했습니다. 조금 그러다 말겠지 했는데 실내화를 신지 못할 정도로 바닥 카펫이 질퍽해졌습니다. 벽지도 물을 먹었는지 울기 시작했구요. 전기 코드 다 뽑았습니다. 이 정도로 건물이 부실한데 직원이 이런 경우는 처음 봤다고 말하는것이 말이 됩니까. 확인차 올라온 직원분은 베란다 문도 못열어서 어머니가 어떻게 열라고 손잡이 잡는 법을 가르쳐주기까지 했습니다. 결국 같은 조건의 방(저희는 침대가 두개 있는 방이 필요했습니다. )을 바꾸지 못해 사고날은 환불 받는 것으로 합의했습니다. 15층 모든 방에 물이 차 같은 방이 없다더군요. 호텔로서는 비상일텐데 매니져는 보이지도 않고 결정권도 없을 말단 직원 두분만 있었어요. 정리하고 짐싸고 옮기느라 노모와 밤 12시가 넘어 방을 옮겼습니다. 맘 같아선 당장 다른 호텔로 옮기고 싶었으나 어머니가 몸이 불편하셔서 그럴 수 없었습니다. 위치때문에 다음에 또 이용해야 할 수도 있는데 이거 언제 시정되겠습니까. 주차도 많이 불편합니다. 1-14층은 일반 상업시설이 15-20층은 호텔시설인데 고객이 섞이다 보니 주차빌딩 이용은 정말 불편합니다. 불친절하기도 하구요. 장기 숙박은 권하지 않습니다.
Stayed 5 nights in Jul 2020
Response from Eldis Regent Hotel on Aug 4, 2020
안녕하십니까 고객님, 엘디스리젠트호텔을 이용해 주시고 귀중한 시간을 내어 후기를 남겨주셔서 감사합니다. 고객님의 소중한 의견을 바탕으로 더욱 발전하는 호텔이 될 수 있도록 노력하겠습니다. 앞으로도 고객님들께 최상의 서비스를 제공하고 만족을 드릴 수 있는 엘디스리젠트호텔이 될 수 있도록 최선을 다하겠습니다. 감사합니다.

10/10 Excellent

YONGWON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Eldis Regent Hotel on Jun 25, 2020
저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Good but could've been better..
Second time staying. Paid same amount as first time for the upgrade room but this one was just not good. Carpet was dirty with white stains, room only down went to 20c will low flowing AC. Had to ask for fan which helped. Didnt have the tub/shower combo this time. Overall wasnt impressed. Paid too much for this stay. Ill try again next time.
Stayed 2 nights in May 2020
Response from Jinwoo Kim on May 29, 2020
Dear Valuable customer, We are delighted to know of the details on your previous stay here in Eldis Regent Hotel. It saddens us to hear that you were not fully satisfied with the condition of the room. Rest assured that all of our guest rooms are already scheduled to be refreshed. This will also be communicated with the concerned manager for appropriate actions. Should you wish to go back to our hotel, please do not hesitate to contact us as we would be more than happy to assist.

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2020
Response from Jinwoo Kim on Mar 5, 2020
안녕하십니까 고객님, 엘디스리젠트호텔을 이용해 주시고 귀중한 시간을 내어 후기를 남겨주셔서 감사합니다. 고객님의 소중한 의견을 바탕으로 더욱 발전하는 호텔이 될 수 있도록 노력하겠습니다. 앞으로도 고객님들께 최상의 서비스를 제공하고 만족을 드릴 수 있는 엘디스리젠트호텔이 될 수 있도록 최선을 다하겠습니다. 감사합니다.

4/10 Poor

Jamjam

Liked: Cleanliness, amenities
Disliked: Staff & service
If you want to hear the couple next door having sex, this is the place for you. Absolutely not sound proof! :)
Stayed 1 night in Feb 2020
Response from Jinwoo Kim on Feb 28, 2020
Dear Valuable customer, We are delighted to know of the details on your previous stay here in Eldis Regent Hotel. It saddens us to hear that you were not fully satisfied with the condition of the room. Rest assured that all of our guest rooms are already scheduled to be refreshed. This will also be communicated with the concerned manager for appropriate actions. Should you wish to go back to our hotel, please do not hesitate to contact us as we would be more than happy to assist.

10/10 Excellent

jeunghwan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent stay.
Stayed 1 night in Dec 2019
Response from Eldishotel on Jan 6, 2020
Dear valued customer, Thank you for your detailed review during your stay at Eldis Regent Hotel. I am glad that our hotel facilities, services and central location suited you well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Eldis Regent Hotel. Sincerely,

6/10 Okay

Tiffany, Pyeongtaek

Business traveler
Liked: Staff & service, property conditions & facilities
This property appears to be two buildings that later combined into one property. Because of this it can be confusing to find things. I had to ask the staff where the check-in counter was and where breakfast was. The Korean food at breakfast was good, but I do not recommend eating the western food. I'd rate the breakfast a 2/5. There are some businesses on a couple of floors to include a hospital. The elevator is shared with the hotel and the businesses so elevator wait times are long. I was disappointed to learn that the sauna is male only. The hotel was advertised as having a sauna, but did not specify it was only for men. Once I got to my room there was a large clump of hair in the shower and some trash on the floor. Additionally, the corners of my shower were moldy. Aside from these issues my stay was pleasant. The staff was very nice and the rest of the room was tidy. The jazz bar is cozy and there is a 7/11 and coffee shop inside the hotel. I asked the staff for a humidifier and they gave one to me for the entire length of my stay.
Stayed 3 nights in Dec 2019
Response from Jinwoo Kim on Dec 26, 2019
Dear Valuable customer, We are delighted to know of the details on your previous stay here in Eldis Regent Hotel. It saddens us to hear that you were not fully satisfied with the condition of the room. Rest assured that all of our guest rooms are already scheduled to be refreshed. This will also be communicated with the concerned manager for appropriate actions. Should you wish to go back to our hotel, please do not hesitate to contact us as we would be more than happy to assist. Sincerely,

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Great hotel at the price point.
Modern and convenient hotel located in the downtown Daegu. Beautiful sight of the city if you stay in the new wing. Breakfast menu far better than the similar chain hotels in the US. Fitness club located on the 19th floor also offers the wonderful view of the city. My room was little too hot but then, so is the public transportation, Dept. stores and pretty much every indoor space in Korea. I will stay here again in the future. Great hotel at the price point.
Night view from the room.
Stayed 1 night in Dec 2019
Response from Jinwoo Kim on Dec 26, 2019
Dear valued customer, Thank you for your detailed review during your stay at Eldis Regent Hotel. I am glad that our hotel facilities, services and central location suited you well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Eldis Regent Hotel. Sincerely,

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Jinwoo Kim on Dec 28, 2019
저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

2/10 Terrible

TK, Seoul

Disliked: Staff & service
When I was taking a shower, I can’t get a call. And then, cleaning staff “Intrusion” my room. I’ll never go this hotel again.
Stayed 1 night in Nov 2019
Response from Jinwoo Kim on Nov 19, 2019
Dear Valuable customer, We are delighted to know of the details on your previous stay here in Eldis Regent Hotel. It saddens us to hear that you were not fully satisfied with the condition of the room. Rest assured that all of our guest rooms are already scheduled to be refreshed. This will also be communicated with the concerned manager for appropriate actions. Should you wish to go back to our hotel, please do not hesitate to contact us as we would be more than happy to assist. Sincerely,

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
Breakfast Buffet was severely inadequate, plus only included 1 x person. ventilation was lacking. too many maintenance operations occurring at facility that was not disclosed in reservation.
Stayed 2 nights in Nov 2019
Response from Jinwoo Kim on Nov 21, 2019
Dear Valuable customer, We are delighted to know of the details on your previous stay here in Eldis Regent Hotel. It saddens us to hear that you were not fully satisfied with the condition of the room. Rest assured that all of our guest rooms are already scheduled to be refreshed. This will also be communicated with the concerned manager for appropriate actions. Should you wish to go back to our hotel, please do not hesitate to contact us as we would be more than happy to assist. Sincerely,

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019
Response from Jinwoo Kim on Nov 3, 2019
저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views, spacious room, excellent breakfast.
I love this hotel! The views were AMAZING from the room but also the top floor garden and outdoor sitting area. The room was quite spacious and the complimentary breakfast buffet was excellent with Western, Korean, and Japanese options. The staff were very friendly, but the staff at the front desk had very limited English. The hotel is a 5 minute walk from the subway and monorail lines.
Stayed 2 nights in Oct 2019
Response from Jinwoo Kim on Oct 20, 2019
Dear valued customer, Thank you for your detailed review during your stay at Eldis Regent Hotel. I am glad that our hotel facilities, services and central location suited you well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Eldis Regent Hotel.

8/10 Good

Igor

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most bang for the buck; hands down.
This place is a hidden gem in my opinion. For the money this hotel surpasses its competition. I stayed at the Novotel for a couple days prior to staying here and this place offers the same caliber type environment, service, location, etc. for sometimes even less than half of the price.
Stayed 7 nights in Sep 2019
Response from Eldis Regent Hotel on Oct 2, 2019
Dear valued customer, Thank you for your detailed review during your stay at Eldis Regent Hotel. I am glad that our hotel facilities, services and central location suited you well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Eldis Regent Hotel. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from JinWoo Kim on Sep 2, 2019
저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Limited menu at restaurant clean nice location
Stayed 14 nights in Aug 2019
Response from Jinwoo Kim on Aug 26, 2019
불만족스러우셨다니 죄송합니다. 말씀하신 문제를 해결하도록 최선을 다하겠습니다. 의견을 주셔서 감사합니다.

10/10 Excellent

Yeyeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Jinwoo Kim on Aug 11, 2019
저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
everything is ok except the A/C is not cool enough.
Stayed 1 night in Jun 2019
Response from Jinwoo Kim on Aug 11, 2019
저희 숙박 시설을 이용해 주셔서 감사합니다. 말씀하신 문제를 해결하도록 최선을 다하겠습니다. 의견을 주셔서 감사합니다.

4/10 Poor

SM

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
electric power system was out in the midnight....The staff did not fix it properly. We spent that night at next room...
Stayed 2 nights in Jun 2019
Response from Jinwoo Kim on Aug 11, 2019
저희 숙박 시설을 이용해 주셔서 감사합니다. 말씀하신 문제를 해결하도록 최선을 다하겠습니다. 의견을 주셔서 감사합니다.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Jinwoo Kim on Aug 11, 2019
저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Jinwoo Kim on Aug 11, 2019
저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

4/10 Poor

Kai

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Air conditioning and refrigerator not cold enough
Stayed 1 night in May 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel did everything to make my visit awesome.
Stayed 10 nights in Apr 2019

10/10 Excellent

Keyana T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location!
Great hotel and location. Within walking distance of Seomun market, Dongseong and the zoo.
Stayed 2 nights in Mar 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable priced great place
The hotel was located in a short walking distance from a metro station and awesome Hyundai Department Store where all kinds of food is available in a very reasonable prices. It is also in a short distance from Asian Cultural Center and arts district. The front desk staff went out of their way to find transportation to different places where we wanted to go, an out of town temple by public transportation.
Stayed 1 night in Nov 2018
Response from 엘디스 리젠트 호텔 on Mar 7, 2019
HELLO sir, and thank you for taking the time to leave us with a review. It always seems good to get good reviews from you. In the future, we will do our best to provide you with the best service and provide you with satisfaction. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel. It was very close to the metro to get to anywhere in the city conveniently and walking distance to the city’s famous market.
Stayed 4 nights in Oct 2018
Response from 엘디스 리젠트 호텔 on Mar 7, 2019
HELLO sir, and thank you for taking the time to leave us with a review. It always seems good to get good reviews from you. In the future, we will do our best to provide you with the best service and provide you with satisfaction. Thank you.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
Not clean room, very small room, some unfriendly staffs, terrible parking lot. The hotels seems just a part of a hospital. Not worth for your money.
Stayed 1 night in Oct 2018
Response from 엘디스 리젠트 호텔 on Mar 7, 2019
HELLO, sir, and thank you for taking the time to leave us with a review. We will share your feedback with all employees to discuss ways to improve it. If you are given a chance to serve again in the future, we promise to provide you with further improvements. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from 엘디스 리젠트 호텔 on Mar 7, 2019
안녕하십니까 고객님, 엘디스리젠트호텔을 이용해 주시고 귀중한 시간을 내어 후기를 남겨주셔서 감사합니다. 앞으로도 고객님들께 최상의 서비스를 제공하고 만족을 드릴 수 있는 엘디스리젠트호텔이 될 수 있도록 최선을 다하겠습니다. 감사합니다.

8/10 Good

Kyung Sook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was large bath tub only, no curtain or screen to prevent water splash.
Stayed 10 nights in Sep 2018
Response from 엘디스 리젠트 호텔 on Mar 7, 2019
HELLO sir, and thank you for taking the time to leave us with a review. It always seems good to get good reviews from you. In the future, we will do our best to provide you with the best service and provide you with satisfaction. Thank you.