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Reviews of Best Western New Baltimore Inn

2.5 out of 5
Best Western New Baltimore Inn
12600 Rt 9W, Coxsackie, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 311 out of 884 reviews" "
Rating 8 - Good. 334 out of 884 reviews" "
Rating 6 - Okay. 137 out of 884 reviews" "
Rating 4 - Poor. 57 out of 884 reviews" "
Rating 2 - Terrible. 45 out of 884 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

CELSO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good, the buffet breakfast leaves a lot to be desired though.
Stayed 1 night in Apr 2024

10/10 Excellent

Kamela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Clean rooms. Friendly staff and very welcoming receptionist!
Stayed 1 night in Apr 2024

10/10 Excellent

Sokol

Liked: Cleanliness, staff & service, property conditions & facilities
D
Stayed 1 night in Apr 2024

8/10 Good

Tom

Stayed 1 night in Apr 2024

4/10 Poor

Seth

Traveled with family
Disliked: Cleanliness
The room was dusty and dirty, and it appears that the cleaning crew is very unhappy with their job and perform at a subpar level. They’re not friendly and were yelling in the hallway to each other early in the morning. When we went to breakfast, the food was cold, despite getting there at 8 AM.
Stayed 2 nights in Mar 2024
Response from Harold on Mar 20, 2024
Sorry for your negative experience. We certainly don't wish any of our employees to be arguing, especially in front of guests. We will also try to improve the food temperature over the weekend. Thank you.

4/10 Poor

Stephanie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel that was in the middle of nowhere, outdated, and a place to stay if you're in the area for a quick overnight and just need to rest your head. The beds weren’t very comfortable but not the worst hotel beds I've ever slept in. We chose Best Western over the Holiday Inn Express because of the many reviews that highlighted the "comfortable" beds. My friend and I would have to disagree. VERY noisy and a little smelly BUT the staff were GREAT and very accommodating. Food was what you would expect from a Best Wester (I assume-first time staying at a BW and am someone who travels OFTEN-like I said only chose that place because the location was close to our retreat center -Dharma Center (Claverack, NY-a quick 30 minutes away) and the reviews highlighted the "comfortable beds"). We stayed for 2 nights (3 days) and there was loud music every night and kids running up and down the hallways ALL night. A BIG plus was that Paul's Pizza delivered and they have some EXCELLENT NY style pizza! They are open until 10pm on weekends BTW. All of the ("hot") breakfast food was microwaved (eggs, potatoes hash browns, and bacon) so it was not at all appealing BUT the staff who replenished and maintained cleanliness of the food area was VERY clean and friendly. Would I recommend the establishment?...NOPE, not particularly...but would I tell you NOT to stay at the BW?....NOPE-stay at your own risk.... Consider it a gamble, with the odds not necessarily in your favor. Kudos to the staff!
Stayed 2 nights in Feb 2024
Response from Harold on Feb 29, 2024
Thank you for your review. We hope you have a nice day.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No usb outlets
Stayed 1 night in Feb 2024
Response from Harold on Feb 26, 2024
Thank you Steven. Sorry about the USB outlets.

8/10 Good

Yanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Harold on Feb 22, 2024
Thank you for the 4 out of 5 rating.

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very helpful but the hotel was run down and in need of updating. There was constant noise from the room above. Someone overloaded the washing mad machine creating a fire that set off the smoke alarm. No damage but very unpleasant experience to have the fire department arrive. I checked out early and would never return to the area
Stayed 10 nights in Feb 2024
Response from Harold on Feb 19, 2024
Sorry for your poor stay. We did try to accommodate you by moving you upstairs. Someone did overload the machine and the fire department did come. You did say that you saw too many Trump signs in the area and did not want to live around here, as you were house hunting. Neither situation did we have much control over. We do hope that you have a nice day.

6/10 Okay

Cathleen

Business traveler
Liked: Amenities
Disliked: Cleanliness
When I checked in my room, there was still garbage in the can from the previous renter. There were a lot of cigarette butts inside the hallway to the side door. The breakfast buffet was nice. The menus in the courtesy book are outdated and prices are wrong.
Stayed 1 night in Feb 2024
Response from Harold on Feb 15, 2024
Sorry about the garbage not being changed. I have never seen a cigarette butt inside the hotel hallway. Sorry, this is not normal. We are glad that you liked the breakfast. Have a nice day.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Harold on Feb 12, 2024
Thank you so much.

6/10 Okay

Teresa

Liked: Staff & service
The hotel was noisy due to people coming and going, a dog barking all night, a woman knocking on the door of the room next door for 15 minutes straight... It also appeared that 2 young women and and older man were living together in one of the rooms and were hoarders.
Stayed 3 nights in Jan 2024
Response from Harold on Feb 12, 2024
Sorry about the noise. We do apologize if you did not have a good stay. We do have a family staying with us that have been displaced from their home ? Maybe these were the hoarders ?

10/10 Excellent

Craig

It was perfect. The gentleman at check in was warm and welcoming.
Stayed 1 night in Jan 2024
Response from Harold on Jan 18, 2024
Thank you for you compliment.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Harold on Jan 11, 2024
Thank you very much.

10/10 Excellent

Eugeniu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Harold on Jan 5, 2024
10 out 10 sounds like a very nice rating. Thank you.

10/10 Excellent

Krista

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing staff was so friendly and it was an absolute best stay in our travels
Stayed 4 nights in Dec 2023
Response from Harold on Jan 5, 2024
Thank you very much Krista.

6/10 Okay

Carol

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water in sink was yellow. Large stain on bed comforter. Keys didnt always work.
Stayed 3 nights in Dec 2023
Response from Harold on Jan 5, 2024
Sorry about the bad experience. We will try and improve these things in the future.

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older hotel, but it is clean and has a good “homey” feeling in the lobby and breakfast room. Our room was sufficiently large but could use some updating especially in the bathroom. The tub was extremely squeaky when taking a shower. The staff was excellent and very accommodating. The “free” breakfast is the best one we have ever had at a hotel. All hot food was cooked fresh and rotated a little each day. We would stay again!
Stayed 4 nights in Dec 2023
Response from Harold on Dec 29, 2023
Thank you so much for your nice review. We hope you have a great day.

4/10 Poor

Betsy, Mineral Wells

Stayed 1 night in Dec 2023
Response from Harold on Dec 29, 2023
Thank you for your response.

6/10 Okay

Don

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Harold on Dec 29, 2023
Thank you for your review

10/10 Excellent

ERIC T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harold on Dec 8, 2023
Thank you for your nice rating.

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Good, thanks
Stayed 1 night in Dec 2023
Response from Harold on Dec 5, 2023
Thank you Lorenzo.

10/10 Excellent

Tanya

Stayed 1 night in Nov 2023
Response from Harold on Dec 29, 2023
Thank you for your review.

8/10 Good

DONNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property to stay at, breakfast included, watery eggs, and what looked like three day, old sausage, and a bunch of brown bananas, we’ve had better. While the bed was comfortable, they put a queen size sheet on a king size bed, and expected it to work, it did not. All in all, it’s a nice place to stay.
Stayed 2 nights in Nov 2023
Response from Harold on Nov 16, 2023
Sorry you did not enjoy your stay.

6/10 Okay

Shonagh

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Dust behind all furniture, mold/mildew in inside of shower curtain, all electrical outlets were old and not right fitting, breakfast was good. Staff were friendly.
Stayed 1 night in Nov 2023
Response from Harold on Nov 15, 2023
Thank you Shonagh for your review. Sorry for the outlets and the mildew on the curtain.

8/10 Good

Susan, McMasterville

Stayed 1 night in Nov 2023
Response from Harold on Nov 29, 2023
thank you Susan.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Harold on Nov 7, 2023
Thank you Elaine. Hope you have a great day.

8/10 Good

Wendy

Traveled with pets
Liked: Cleanliness, staff & service
Great front desk greeting and check in from Brian. Was quiet, nice breakfast- hot. Property needs updating that’s all Thank you!!
Stayed 1 night in Oct 2023
Response from Harold on Nov 1, 2023
Thank you for your review, Wendy. We hope that you have a nice day.

8/10 Good

Dana, Sanford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and room. Friendly staff. Walls and doors don't keep out much of the surrounding sounds. Like many hotel pillows, they are not the most comfortable. The bed was very comfortable.
Stayed 1 night in Oct 2023
Response from Harold on Oct 31, 2023
Thank you for your detailed review. Have a great day.

8/10 Good

bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Harold on Oct 24, 2023
thank you Bonnie.

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff VERY friendly. Made a very good impression.
Stayed 2 nights in Oct 2023
Response from Harold on Oct 24, 2023
Thank you David.

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service
It was perfectly adequate. Staff was very friendly. I would definitely go back there. Vending machines could use a reboot but otherwise OK.
Stayed 1 night in Oct 2023
Response from Harold on Oct 20, 2023
Thank you John. Have a great day.

6/10 Okay

charles

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
While the staff was top notch from the front desk to the gentleman helping at breakfast, the property was run down and not clean even by best western standards. Probably would have been a two but the breakfast was very good
Stayed 1 night in Oct 2023
Response from Harold on Oct 9, 2023
sorry about the property. thank you for the review.

6/10 Okay

ASHWI

Stayed 1 night in Oct 2023
Response from Harold on Oct 31, 2023
Thank you for your rating

6/10 Okay

Carolyn

Liked: Staff & service, room comfort
Our visit to Catskills
They did not clean our room or give new towels (we were staying 6nights) until I asked for new towels. Never came in to clean during our stay. Bathtub was very slow to drain so had to ask them to fix that. Ice machine worked some days but not all
Stayed 6 nights in Sep 2023
Response from Harold on Oct 9, 2023
Sorry for the poor stay Carolyn.

6/10 Okay

ronald

Stayed 2 nights in Sep 2023
Response from Harold on Oct 20, 2023
Thank you for your rating Ron.

8/10 Good

Scott

Stayed 1 night in Sep 2023
Response from Harold on Oct 20, 2023
Thank you for your rating

6/10 Okay

Jason

Stayed 1 night in Sep 2023
Response from Harold on Oct 20, 2023
Thank you Jason.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, excellent mattress and staff friendliness.
Stayed 1 night in Sep 2023
Response from Harold on Oct 9, 2023
Thank for the great review. We do have very good mattresses, so thank you for confirming this.

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Harold on Oct 9, 2023
Thank you for your rating Dominic.

2/10 Terrible

sean

Traveled with partner
The positive was a well informed lovely woman at the front desk who was great. Negative was the dust on furniture; broken iron; a tub with the drain top left on the side of the tub; a toilet you had to manually stop or it would run all night.
Stayed 1 night in Sep 2023
Response from Harold on Sep 20, 2023
Hi Sean, it was nice to speak with you. We are looking to try and remedy these problems.

8/10 Good

George

Stayed 2 nights in Sep 2023
Response from Harold on Oct 9, 2023
Thank you for the rating George.

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
AWSOME
Stayed 1 night in Sep 2023
Response from Harold on Sep 7, 2023
Thank you.

2/10 Terrible

Donna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to get high stay at this property. The smell was so strong it put me into an asthma attack. It took 3 rooms before we had one we could stay in.
Stayed 1 night in Sep 2023
Response from Harold on Sep 7, 2023
Sorry about the poor stay. It was nice to speak with you on the phone. Maybe we will see you in the future.

6/10 Okay

Frank

Stayed 2 nights in Sep 2023
Response from Harold on Oct 9, 2023
Thank you Frank.

4/10 Poor

RUTH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go somewhere else
This hotel has seen better days and is in desperate need of updating and maintenance. The a/c unit must have been blowing mold spores into the air because I filled up with congestion and coughed for half the night. We finally showered and left at about 4am just so I could breathe again.
Stayed 1 night in Sep 2023
Response from Harold on Sep 7, 2023
Sorry for your bad experience.

8/10 Good

Sushama

Stayed 2 nights in Sep 2023
Response from Harold on Sep 7, 2023
Thank you for your rating.

10/10 Excellent

Margaret

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and wonderful
Stayed 4 nights in Aug 2023
Response from Harold on Sep 7, 2023
Thank you so much.

8/10 Good

krishna

Traveled with family
Liked: Staff & service
Rooms were clean and staff was professional. Overall the facility appears dated and could use some renovation. bathtub drain seems to be in need of some cleaning. As soon as we opened the room, we were greeted by some utility tools and screwdrivers that were left on sink by someone. Apart from that the stay was satisfactory for the price paid. Location is about 45minutes drive away from any of major local attractions so that's something you need to keep in mind while planning a stay. recommend staying with family and pets.
Stayed 2 nights in Sep 2023
Response from Harold on Sep 7, 2023
Thank you for your review. Sorry, about the drain and the tools left in your room.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient stop from Massachusetts to upstate NY. Easy thruway access. Breakfast better than most hotels.
Stayed 1 night in Aug 2023
Response from Harold on Sep 7, 2023
Thank you for your compliments.