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Reviews of Crowne Plaza Costa Mesa Orange County, an IHG Hotel

3.5 out of 5
Crowne Plaza Costa Mesa Orange County, an IHG Hotel
3131 Bristol Street, Costa Mesa, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1004 reviews" "
Rating 8 - Good. 238 out of 1004 reviews" "
Rating 6 - Okay. 85 out of 1004 reviews" "
Rating 4 - Poor. 33 out of 1004 reviews" "
Rating 2 - Terrible. 58 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos Antonio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was wonderful and easy check in process. Location is perfect and close by around restaurants, bars, and other stores! Highly recommend!
Stayed 1 night in May 2024
Response from aps on May 24, 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate you staying with us and giving us a high rating review. We look forward to your next visit!Thank you!

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from aps on May 21, 2024
Thank you for staying at the Crowne Plaza Costa Mesa. We hope you enjoyed your stay and we appreciate the high rating review you have given us. Please visit us again soon!

10/10 Excellent

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so nice and accommodating, great service! And in very convenient area near South Coast, great dining options, and the freeway. Would stay again if in area.
Stayed 1 night in May 2024
Response from Lily on May 18, 2024
We are very glad you enjoyed your stay here at the Crowne Plaza hotel. We will let our staff know of your kind review. We look forward to seeing you very soon!

10/10 Excellent

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is pleasing to the eyes and the staff is outstanding.
Stayed 4 nights in May 2024
Response from aps on May 13, 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we would like to thank you for staying with us and we are glad that you enjoyed your stay. We appreciate the high rating review and we look forward to welcoming you back at our property!Take Care!

6/10 Okay

Jessica

Traveled with partner
Disliked: Property conditions & facilities
Last minute hotel for a night to relax and enjoy jacuzzi… Jacuzzi was dirty and the bubbles were not working.. Pool isn’t heated - wasn’t expecting it to be but would be a nice alternative if the jacuzzi wasn’t working. Decided to go to the bar limited options on drinks and was closing soon… Really just paid for the bed to sleep extra amenities were very limited.
Stayed 1 night in May 2024
Response from aps on May 9, 2024
We apologized that we did not meet your expectations during your stay. It is not indicative of our hotel. We appreciate you for staying at our property and we hope you can give us a chance and rest assured, we will notify the specific department to correct any issues that has occurred,Thank you!

2/10 Terrible

Richard

Liked: Staff & service
Disliked: Amenities
The biggest disappointment, which I apparently missed, was the fact that parking ( uncovered ) per night was extra and dining per meal was extra. The bed was very comfortable and the room was clean. But, we will NOT be staying there again when there are so many other options.
Stayed 2 nights in May 2024
Response from aps on May 9, 2024
We appreciate you for staying at the Crowne Plaza Costa Mesa. We are glad that you find our beds comfortable and the room to be clean. All the hotels in the vicinity do charge for parking and we are one that has the lowest rate per night. Thank you!

10/10 Excellent

Shondra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff
Stayed 4 nights in May 2024
Response from aps on May 6, 2024
We appreciate you staying at the Crowne Plaza Costa Mesa. We really hope you had a wonderful time and we look forward to your next visit!Take Care!

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from aps on May 6, 2024
We appreciate you staying at the Crowne Plaza Costa Mesa. We really hope you had a wonderful time and we look forward to your next visit!Take Care!

8/10 Good

Sachin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good location.
Stayed 4 nights in Apr 2024
Response from aps on May 2, 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we would like to thank you for staying with us and we are glad that you have enjoyed your stay.Take Care!

10/10 Excellent

octavio

Traveled with partner
Liked: Amenities
The area was safe and convenient
Stayed 3 nights in Apr 2024
Response from aps on May 5, 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate you staying with us and we look forward to your next visit!Thank you!

8/10 Good

Frances

Stayed 3 nights in Apr 2024
Response from aps on May 19, 2024
We appreciate you staying at the Crowne Plaza Costa Mesa. We hope your enjoyed your stay and we hope you can viusit us again real soon!Thank you!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from aps on Apr 28, 2024
We appreciate you staying at the Crowne Plaza Costa Mesa. We look forward to welcoming you back to our property soon.Take Care!

10/10 Excellent

Rudolph

Stayed 1 night in Apr 2024
Response from aps on May 16, 2024
Thank you for staying at the Crowne Plaza Costa Mesa! We appreciate the high rating review and we look forward to your next visit!Take Care!

6/10 Okay

Se

Disliked: Staff & service
Cleanliness and quiet place, but they charged me twice for one night stay on 4-17-24 for $321.39 and $251.39 again. don't stay in this place.
Stayed 1 night in Apr 2024
Response from APS on Apr 24, 2024
Thank you staying at the Crowne Plaza Costa Mesa. We regret that you had some payment issue during your stay. Please feel free to contact us directly if we can be of any assistance or bring light regarding your payment issue.

10/10 Excellent

Cliff

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent hotel, but a bit tired. Can definitely do with a refresh. Got a swimming pool and spa, but no children pool, which prevents me from enjoying the pool properly (have to make sure the little ones don't drown!). Very near to the South Coast Plaza Asian food hall, very handy, and access to the freeways.
Stayed 3 nights in Apr 2024
Response from aps on Apr 23, 2024
Thank you staying at the Croiwne Plaza Costa Mesa. We are glad to know that you enjoyed your stay and we appreciate the high rating review. We look forward to welcoming you back at our property!Take Care!

8/10 Good

Julia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is well located. Ample parking is available; however, no obvious EV charging stations. The food at the hotel restaurant was mediocre, but the draft beer was excellent.
Stayed 2 nights in Apr 2024
Response from aps on Apr 23, 2024
Thank you staying at the Croiwne Plaza Costa Mesa. We are glad to know that you enjoyed your stay and we appreciate the high rating review. We look forward to welcoming you back at our property!Take Care!

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alexander at front desk was awesome! Great Customer Service
Stayed 1 night in Apr 2024
Response from aps on Apr 23, 2024
Thank you staying at the Croiwne Plaza Costa Mesa. We are glad to know that you enjoyed your stay and we appreciate the high rating review. We look forward to welcoming you back at our property!Take Care!

2/10 Terrible

Gail

Business traveler
Check- in was extremely slow and staff member lacks appropriate and proper hospitality required by a large and well known chain. It truly was a shame.
Stayed 1 night in Apr 2024
Response from aps on Apr 18, 2024
We apologize that we did not meet your standards during your check in process. Rest assured, we will inform the Front Desk Department so we may resolve this issue and do better in the future. Thank you!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
it was quiet
Stayed 1 night in Apr 2024
Response from aps on Apr 17, 2024
Thank you for staying at the Crowne Plaza Costa Mesa. We hope you had a good sty and we look forward to your next visit!Take Care!

8/10 Good

Sandra, San Diego

Traveled with partner
Liked: Cleanliness, staff & service
Staff were friendly and efficient. Room was bright, very comfy bed, nice toiletries. However, walls not well soundproofed so could hear neighboring rooms doors shut, toilets flush, people talking. Noisy road. Hot tub was murky with dead skin and other debris and jets did not work.
Stayed 1 night in Apr 2024
Response from aps on Apr 13, 2024
Thank you for staying at the Crowne Plaza Costa Mesa. We are glad that you have enjoyed your stay with us. However, with regards to the issues you had, we will definitely alert our maintenance dept so we may resolve those issue right away. We look forward to welcoming you back soon at our property!Take Care!

10/10 Excellent

Katherine

Stayed 1 night in Apr 2024
Response from aps on May 5, 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate you staying with us and we look forward to your next visit!Thank you!

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from aps on May 2, 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we would like to thank you for staying with us and we are glad that you have enjoyed your stay.Take Care!

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from aps on Apr 13, 2024
We appreciate you, our valued guests for staying at the Crowne Plaza Costa Mesa and are glad that you have enjoyed your stay with us. Thank you for the high rating review you have given us and we look forward into welcoming you back at our property.Take Care !

10/10 Excellent

Kathleen

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier, Alexander and Adrianna were exceptional. Great service overall. We had several family members stay and we all enjoyed our stay and their above and beyond service
Stayed 1 night in Apr 2024
Response from APS on Apr 11, 2024
We appreciate the high rating review. We will definitely let Javier, Alexander and Adrianna know your great comments to them. We look forward into welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly cleaned
Stayed 1 night in Apr 2024
Response from aps on Apr 10, 2024
We appreciate the high rating review. We hope you had a good stay and we look forward to welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

10/10 Excellent

Tien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are so friendly from the front desk to the restaurant. Our room was clean and I loved the fitness center. Front desk staff 3pm-9pm was amazing!!!
Stayed 1 night in Apr 2024
Response from aps on Apr 8, 2024
We are glad that you enjoyed your stay with us. We appreciate the high rating review and we look forward to welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

2/10 Terrible

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from aps on Apr 7, 2024
We apologize that we did not meet your expecations at the property. Please feel free to contact us so we may know the issue/issues you entountered during your stay and hopefully we can correct them.Thank you!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. They get better after staying more. :-)
Stayed 1 night in Apr 2024
Response from aps on Apr 4, 2024
We appreciate the high rating review you have given the Crowne Plaza Costa Mesa. We are glad that you have enjoyed your stay and we look forward to welcoming you back soon at our property!Thank you!

2/10 Terrible

Nora

Stayed 1 night in Apr 2024
Response from aps on Apr 23, 2024
Thank you for staying at the Crowne Plaza Costa Mesa. From your review, it seems like we dropped the ball somewhere. Please contact us so we may be able to resolve any issues you had during your stay.Thank you!

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always amazing. Very nice staff.
Response from aps on Mar 31, 2024
It has been a pleasure having you at the Crowne Plaza Costa Mesa and we are happy that you had a comfortable stay. We appreciate the high rating review and we look forward into welcoming you back at our property soon!Thank you!

10/10 Excellent

Lee

Stayed 2 nights in Mar 2024
Response from aps on Apr 19, 2024
Thank you for staying at the Crowne Plaza Costa Mesa. We are glad that you have enjoyed your stay with us and we appreciate the hight rating review.Take Care!

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff! I feel very safe there as well, which is very important for me.
Stayed 1 night in Mar 2024
Response from aps on Mar 30, 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the high rating review and we really hope you enjoyed your stay at our property.Thank you!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from APS on Mar 28, 2024
We appreciate the high rating review you gave for the Crowne Plaza Costa Mesa. We are glad that you enjoyed your stay with us and we look forward in welcoming you back to our property soon!Thank you!

10/10 Excellent

Florim, dandenong

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about our visit and stay
Stayed 6 nights in Mar 2024
Response from aps on Apr 8, 2024
We are glad that you enjoyed your stay with us. We appreciate the high rating review and we look forward to welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

10/10 Excellent

Alfons

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean and quiet
Stayed 4 nights in Mar 2024
Response from aps on Mar 27, 2024
Hello!We appreciate the high rating review you have given the Crowne Plaza Costa Mesa. We look forward to welcoming you back soon!Thank you!

10/10 Excellent

Myland

Liked: Cleanliness, staff & service, property conditions & facilities
I like the privacy in and out of my room. Everything was satisfactory to me.
Stayed 3 nights in Mar 2024
Response from aps on Mar 27, 2024
Hello!We appreciate the high rating review you have given the Crowne Plaza Costa Mesa. We look forward to welcoming you back soon!Thank you!

4/10 Poor

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from aps on Mar 27, 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we would like to thank you for staying with us and we hope to see you in the near future. If there are issue we can correct please let us know to make your stay more comfortable in the future.Take Care!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff, convenient to the airport and shopping and major freeway
Stayed 1 night in Mar 2024
Response from aps on Mar 23, 2024
We appreciate the high rating review you have given the Crowne Plaza Costa Mesa. We look forward in welcoming you back at our property!Thank you!

10/10 Excellent

Alma

Stayed 1 night in Mar 2024
Response from aps on Apr 13, 2024
We appreciate you, our valued guests for staying at the Crowne Plaza Costa Mesa and are glad that you have enjoyed your stay with us. Thank you for the high rating review you have given us and we look forward into welcoming you back at our property.Take Care !

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Easy pleasant checkin AND Front Desk staff! Easy expressway access AND parking!
Stayed 1 night in Mar 2024
Response from aps on Mar 21, 2024
We appreciate the high rating review. I hope you had an enjoyable stay and we look forward to welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice clean room. I have to say the traffic noise can be heard pretty easily outside in the morning. Other than that, pretty good!
Stayed 1 night in Mar 2024
Response from APS on Mar 18, 2024
Thank you fr staying at the Crowne Plaza Costa Mesa. We look forwrd to welcoming you back at our property!

10/10 Excellent

Minyong

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great restaurant called an American tavern. The food, drinks and service was excellent. The service at the front desk was so so. Young lady who helped me seemed detached and unfocused. Facility was in fair shape. Great deal for the room rate, even with the surcharge for parking.
Stayed 1 night in Mar 2024
Response from aps on Mar 17, 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we would like to thank you for staying with us. We look forward to welcoming you back to our property!

10/10 Excellent

Candelario

Liked: Staff & service, property conditions & facilities
Very quiet and friendly staff. Great locations and wonderful hotel!
Stayed 2 nights in Mar 2024
Response from aps on Mar 10, 2024
Thank you for sharing your experience with us and we appreciate the high rating review. We look forward to welcoming you back at the Crowne Plaza Costa Mesa.

10/10 Excellent

Marla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 1 night in Mar 2024
Response from aps on Mar 8, 2024
Thank you for staying with us and giving us a high rating review. We look ford in welcoming you back at our property.

6/10 Okay

JoAnn

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location. Moderate accomodations. Best for business travelers.
Stayed 1 night in Feb 2024
Response from aps on Mar 2, 2024
In behalf od the entire staff of the Crowne Plaza Costa Mesa, we appreciate your good rating and we look forward to welcoming you back to our property!Thank you.

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Intelligently and elegantly designed for the business traveler.
Stayed 2 nights in Feb 2024
Response from aps on Feb 29, 2024
We appreciate you staying at the Crowne Plaza Costa Mesa. We would like to thank you for the good rating and we look forward in welcoming you back at our property.Take Care!

10/10 Excellent

Rosy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place with a nice pool, hot tub and very hospitable staff. I only wish the food quality was better.
Stayed 1 night in Feb 2024
Response from aps on Feb 28, 2024
Hello!We appreciate the good rating you have given the Crowne Plaza Costa Mesa. We look forward to welcoming you back to our property!Thank you.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and attentive and friendly staff.
Stayed 2 nights in Feb 2024
Response from aps on Feb 28, 2024
Hello!We appreciate the good rating you have given the Crowne Plaza Costa Mesa. We look forward to welcoming you back to our property!Thank you.

10/10 Excellent

Shirley

Stayed 1 night in Feb 2024
Response from aps on Mar 21, 2024
We appreciate the high rating review. I hope you had an enjoyable stay and we look forward to welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

6/10 Okay

Gil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say that the staff was always outstanding and it was the food at the resturant. However, the level of noise during my stay was out if control. I was unable to get a full night of sleep durinf my stay.
Stayed 3 nights in Feb 2024
Response from aps on Feb 20, 2024
We appreciate you staying at the Crowne Plaza Costa Mesa. We hope to welcome you again soon at our property.Thank you.