Vacasa uses text messages to communicate which works pretty well, however it is hard to get anyone live. They sent me the wrong code to get into the property. I did not know that at first. My family and I I tried for 10 minutes. Eventually I called. After being placed on hold for 5 minutes, They told me I had the wrong code but no apologies were given for their mistake. Later during the stay, I wanted to discuss some of the issue we had and asked if someone could call me when convenient for them. They sent me a text back saying I need to call them. That means waiting on hold for up to 20 minutes (this happened).
The property was mostly clean and had nice appliances and is a great location which is fairly close to the beach. The guest bedroom mattress needs to be replaced. They put a topper on but the mattress sags on the right side. That bed was uncomfortable so my daughter ended up sleeping on the couch. The Master bedroom mattress was comfortable. The floors could have been a little cleaner. The master bathtub faucet continuously leaks. There is rust and mold / mildew on the tub. The closet lights off the master bedroom flicker like a strobe light when the lights get hot (usually within 5 minutes). There were no hair dryers which to me is odd. Overall, it was nice place. Generous on soaps, paper towels, bathing towels, pool towels, etc. The pool, hot tub and fitness center were very nice. The sauna wasn’t working during our stay.