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Reviews of Palace Hotel

4 out of 5
Palace Hotel
Lungo Lario Trieste, 16, Como, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1002 reviews" "
Rating 8 - Good. 269 out of 1002 reviews" "
Rating 6 - Okay. 69 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in May 2024

8/10 Good

Gustavo, Chula Vista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, old and lack of maintenance
Stayed 2 nights in May 2024

10/10 Excellent

Gregory, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palace Hotel was amazing, so close to the ferry station, shopping and restaurants. The staff were very accommodating and polite and even had my clothes laundered late Friday afternoon when they are closed on the weekend. I would highly recommend this hotel to stay in Como.
Stayed 3 nights in May 2024
Response from Robert Webber General Manager on May 22, 2024
Dear Gregory,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

2/10 Terrible

Cynthia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The bedding is terrible for a nice hotel. Wool blankets and a low thread count. Rooms are incredibly old and bathroom dated. Staff was not helpful at all. They were rude. It was an awful experience not worth the money.
Stayed 1 night in May 2024
Response from Robert Webber General Manager on May 20, 2024
Dear Cynthia,Thank you for taking time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.We are concerned to hear about your interaction with our staff. We normally pride ourselves on excellent comments we receive about our service.We sincerely hope to have the chance to restore your faith in our hotel and welcome you back in the near future.Kind regards,

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Cute little town.
Stayed 2 nights in May 2024
Response from Robert Webber General Manager on May 20, 2024
Dear Amy,thank you for your lovely review. Delighted to read you had such a great stay with us.Hope to welcome you back in the future.Sincerely,

8/10 Good

Jill Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location very central to all amenities
Stayed 4 nights in May 2024
Response from Robert Webber General Manager on May 20, 2024
Dear Jill Sharon,thank you for your lovely review. Delighted to read you appreciated our central location.Hope to welcome you back in the future.Sincerely,

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful experience! The woman who checked us in was wonderful! (Sorry I don’t remember her name.) Thank you for the larger room!
Stayed 2 nights in May 2024
Response from Robert Webber General Manager on May 20, 2024
Dear Tiffany,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Dominic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 2 nights in May 2024
Response from Robert Webber General Manager on May 20, 2024
Dear Dominic,thank you for your lovely review. Delighted to read you appreciated our central location. Hope to welcome you back in the future.Sincerely,

10/10 Excellent

John, Myrtle Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Good dining. Great location. Comfortable and well-equipped room.
Stayed 3 nights in May 2024
Response from Robert Webber General Manager on May 17, 2024
Dear John,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Marco, Brisbane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Excellent breakfast.
Stayed 1 night in May 2024
Response from Robert Webber General Manager on May 15, 2024
Dear Marco,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in the perfect location for a beautiful stay in Como.
Stayed 2 nights in Apr 2024
Response from Robert Webber General Manager on May 9, 2024
Dear John,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desde que llegamos nos estaban esperando la bienvenida excelente trato. El cuarto VIP frente al lago Como una belleza. Walkable para todos lados. Restaurante del hotel hermoso y el servicio de primera. Los empleados súper agradables y serviciales. Nos sentimos como Reyes en un palacio.
Stayed 2 nights in Feb 2024
Response from Robert Webber General Manager on May 6, 2024
Dear Ricardo,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful waterfront location. Amazing staff, service and food
Stayed 2 nights in Apr 2024
Response from Robert Webber General Manager on Apr 30, 2024
Dear Christopher,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Bruna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice and best location possible. Staff is nice as well
Stayed 2 nights in Apr 2024
Response from Robert Webber General Manager on Apr 29, 2024
Dear Bruna,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Robert Webber General Manager on May 15, 2024
Dear Eduardo,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reviews of this property will not lead you astray. A simply ideal spot with lovely people and a fantastic view. I highly recommend Palace Hotel for your next stay in Como!
Stayed 1 night in Apr 2024
Response from Robert Webber General Manager on Apr 22, 2024
Dear Jessica,Thank you for your lovely review. We are pleased to read you had such a great stay with us. Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Amani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, but visibly old furnishings and very small rooms.
Stayed 2 nights in Apr 2024
Response from Robert Webber General Manager on Apr 23, 2024
Dear Amani,Thank you for your lovely review. We are pleased to read you had such a great stay with us. Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Wonderful breakfast.
Stayed 1 night in Apr 2024
Response from Robert Webber General Manager on Apr 23, 2024
Dear Stephen,Thank you for your lovely review. Delighted to read you had such a great stay with us.Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Margwyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and high quality hotel right in Como. Busy street but the closed windows make it literally soundproof at night, if you want that. Beds are crisp cottons and extras like robes and slippers are perfect. Breakfast buffet is outstanding! But restaurant suppers - we had 2- are just ok compared great restaurants nearby.
Stayed 3 nights in Apr 2024
Response from Robert Webber General Manager on Apr 17, 2024
Dear Margwyn,Thank you for your lovely review. We are pleased to read you had such a great stay with us. Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the smoke detector going off in another room at 5:40 am
Stayed 2 nights in Apr 2024
Response from Robert Webber General Manager on Apr 26, 2024
Dear Mary Lou,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Briana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a great stay. It was walkable to dining options, the city center, cathedral and right in front of the waterfront. The room was spacious and clean and the breakfast was great with so many options including gluten free options for allergies like me. We look forward to staying her again.
Stayed 5 nights in Mar 2024
Response from Robert Webber General Manager on Apr 10, 2024
Dear Briana,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Teodorico, moreno valley

Stayed 3 nights in Mar 2024
Response from Robert Webber General Manager on Apr 29, 2024
Dear Teodorico,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

8/10 Good

Mihaela

Stayed 1 night in Apr 2024
Response from Robert Webber General Manager on Apr 29, 2024
Dear Mihaela,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Bal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All if the staff were very polite and accommodating to any requests. Thankyou to Diana for your amazing service. Would highly recommend this hotel to anyone visiting Como.
Stayed 4 nights in Mar 2024
Response from Robert Webber General Manager on Apr 2, 2024
Dear Bal,thank you for your lovely review. Delighted to read you had such a great stay with us. We greatly appreciate the special mention for Diana. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Our view of Lake Como from the room was spectacular. Breakfast was outstanding. The city and dining was within easy walking distance, but watch out for the buses; the drivers are less cautious about pedestrians. Otherwise the city is very safe, clean and energetic.
Stayed 3 nights in Mar 2024
Response from Robert Webber General Manager on Mar 26, 2024
Dear Arianne,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Katarzyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the best hotels I have stayed in. Room and bathroom was spacious, breakfast served it the most amazing room! Location is great 3 min from train station, and ferry stop is also 2 min away. Duomo cathedral is a few minutes walk too. I would come back here for sure.
Stayed 3 nights in Mar 2024
Response from Robert Webber General Manager on Mar 26, 2024
Dear Katarzyna,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

merilyn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say!! This hotel was amazing , the staff , the amazing champagne breakfast, the room size . The staff it was so good and I have stayed in a lot of hotels ! Daniele was so helpful and so was Fabrizia!
Stayed 2 nights in Mar 2024
Response from Robert Webber General Manager on Mar 26, 2024
Dear Merilyn,thank you for your lovely review. We're pleased to hear that you had an amazing experience at our hotel. We greatly appreciate the special mention for Daniele and Fabrizia, real asset to the hotel.We look forward to welcoming you back on your next visit!Kindest Regards

10/10 Excellent

Christopher, Farmington Hills

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful old style hotel right by the lake and city center.
Stayed 1 night in Feb 2024
Response from Robert Webber General Manager on Mar 25, 2024
Dear Christopher,thank you for your lovely review. Delighted to read you had such a great stay with us.Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and amazing bathroom upgrades. Will definitely stsy here again
Stayed 2 nights in Mar 2024
Response from Robert Webber General Manager on Mar 25, 2024
Dear Jared,thank you for your lovely review. Delighted to read you had such a great stay with us.Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Lynnette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. Beautiful view to the lake from our room. Staff was very friendly and accommodating.
Stayed 2 nights in Nov 2023
Response from Robert Webber General Manager on Mar 26, 2024
Dear Lynette,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Harkirat Kaur

Stayed 3 nights in Mar 2024
Response from Robert Webber General Manager on Apr 10, 2024
Dear Harkirat Kaur,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Natasha

Stayed 1 night in Mar 2024
Response from Robert Webber General Manager on Apr 9, 2024
Dear Natasha,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Robert Webber General Manager on Mar 18, 2024
Dear Jennifer,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Amjad, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert Webber General Manager on Apr 8, 2024
Dear Amjad,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Robert Webber General Manager on Mar 18, 2024
Dear Alison,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

8/10 Good

Marilyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with attentive staff at front desk and breakfast dining area
Stayed 6 nights in Mar 2024
Response from Robert Webber General Manager on Mar 18, 2024
Dear Marilyn,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Renzo

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Great views over lake. Large bedrooms. Very helpful and polite staff. Excellent breakfasts.
Stayed 3 nights in Mar 2024
Response from Robert Webber General Manager on Mar 12, 2024
Dear Renzo,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Drew, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert Webber General Manager on Mar 12, 2024
Dear Drew,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

8/10 Good

Arianne

Stayed 2 nights in Mar 2024
Response from Robert Webber General Manager on Mar 26, 2024
Dear Arianne,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located near the shore and convinient to restaurants and shopping areas. The staff was very nice and provide services with smiles, especially, Katrina recommended amazing restaurants for dinner two nights in a row. Thanks, Katrina.
Stayed 3 nights in Feb 2024
Response from Robert Webber General Manager on Mar 4, 2024
Dear John,Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your stay at our hotel and found our location convenient for exploring the nearby restaurants and shopping areas.Hope to welcome you back in the future.Best regards,

10/10 Excellent

Camila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice, modern and romantic. Right in front of the lake and close to all the restaurants. The staff was super friendly and nice. I would love to stay here again. The lake view room is not really worth the extra price because there’s a tree infront of the window… the room itself was a bit small in my opinion.
Stayed 1 night in Feb 2024
Response from Robert Webber General Manager on Mar 4, 2024
Dear Camila,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in central location. Opposite Ferry and footsteps away from bars and restaurants. Amazing breakfast. Really comfortable bed.
Stayed 3 nights in Feb 2024
Response from Robert Webber General Manager on Feb 26, 2024
Dear Michelle,thank you for your lovely review. Delighted to read you had such a great stay with us.Hope to welcome you back in the future.Sincerely,

6/10 Okay

Chris

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Robert Webber General Manager on Feb 23, 2024
Dear Chris,Thank you for taking the time to share your feedback.We are sorry to hear that your experience did not meet your expectations fully. If you would like to provide more details or discuss your concerns further, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a stay in Como
Spot on! Everything about Palace Hotel was perfect. Location, access, quality, service, comfort… lakefront with quick access to the ferry docks and a very short walk into the center of Como’s historic and shopping area. Staff were very courteous and professional. Room was outstanding. Breakfast was high rate. Dog friendly. 5 stars!
Stayed 3 nights in Feb 2024
Response from Robert Webber General Manager on Feb 22, 2024
Dear Michael,Thank you for your lovely review.It is always a pleasure to receive positive feedback and to know that you enjoyed your stay with us.I am delighted to learn that you appreciated our Staff attitude. Our Team continuously strives to exceed Guests' expectations and I will be pleased to pass on your positive comments.Hope to welcome you back in the future.Sincerely,

10/10 Excellent

SUSAN

Liked: Cleanliness
Not sure why people w small children would be booked anywhere but on aground level since they are loud but the situation was corrected and our bell hop was amazing.
Stayed 2 nights in Feb 2024
Response from Robert Webber General Manager on Feb 19, 2024
Dear SUSAN,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Rose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!!!!
Stayed 1 night in Feb 2024
Response from Robert Webber - General Manager on Feb 16, 2024
Dear Rose, Thanks for your review. We are thrilled to hear that you enjoyed your stay with us and We would like to sincerely thank you for your positive feedback about the welcome and attention which you have received.We hope that we will be able to welcome you back very soon again!Kind regards,

10/10 Excellent

mehmet bulent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Robert Webber - General Manager on Feb 16, 2024
Dear Mehmet Bulent,thank you for your lovely review. We are pleased to read you had such a great stay with us. Hope to welcome you back in the future.Sincerely,

10/10 Excellent

nikolai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, located close to everything
Stayed 1 night in Jan 2024
Response from Robert Webber General Manager on Feb 5, 2024
Dear nikolai,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

enrique

Stayed 1 night in Jan 2024
Response from Robert Webber General Manager on Mar 26, 2024
Dear Enrique,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

6/10 Okay

gordon

Stayed 1 night in Jan 2024
Response from Robert Webber General Manager on Jan 19, 2024
Dear Gordon,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,