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Reviews of Motel 6 Commerce, GA

2 out of 5
Motel 6 Commerce, GA
128 Frontage Rd, Commerce, GA

Reviews

6.0
Rating 10 - Excellent. 14 out of 137 reviews" "
Rating 8 - Good. 45 out of 137 reviews" "
Rating 6 - Okay. 24 out of 137 reviews" "
Rating 4 - Poor. 22 out of 137 reviews" "
Rating 2 - Terrible. 32 out of 137 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Shelley

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had pre-booked this motel for a stop on a cross country move with 6 dogs& 2 cats. When we arrived, the motel was completely closed due to an upstairs fire. Obviously unavoidable, but they had online reservations through the main reservation line and no email or call was made to let us know. When we called the customer service line they literally said well what did you want us to do about it. Completely unapologetic & didn't offer to help find a different location.
Stayed 1 night in Jun 2022

6/10 Okay

Mary

Liked: Staff & service
Disliked: Amenities
The property was close to Athens, but there was no daily maid service, the room was smokey and the bed spread was stained. The floors were nice and shower surround was nice, but everything else needed updating.
Stayed 3 nights in May 2022

8/10 Good

Donna

Stayed 1 night in Apr 2022

6/10 Okay

Wesley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needed a littleTLC
We stayed here on our way to our destination and the room was clean. Our stay on the way back 4/1/22 was not as good. The room was not as clean (dust and hair bunnies on floor) . The room needs to be refurbed. There were stains in the sink and the tub had been scrubbed so many times you could see the cast iron. Husband wasn't able to regulate tub water temp so we skipped a shower. Access panel on wall was not secured making me wonder what might come out. FYI-Nothing did. No pests were seen. Towels and bedding were of good quality.
Stayed 1 night in Apr 2022
Response from Brand Experience Team on Apr 8, 2022
Hi Wesley, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

2/10 Terrible

Quincy

Stayed 1 night in Mar 2022

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Strange electrician setup
Convenient to freeway and restaurants. Room was large but only plugs available were on lights over the bed so we couldn’t recharge overnight. No plug in bathroom to dry hair. Guy outside blowing 6’ trie type horn until about 10. Of course it was a Friday night.
Stayed 1 night in Mar 2022
Response from Brand Experience Team on Apr 8, 2022
Hi Barbara, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Maz K. #Team6

10/10 Excellent

Jimmy

Liked: Cleanliness
Stayed 1 night in Feb 2022

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great!
Stayed 1 night in Feb 2022
Response from Brand Experience Team on Apr 8, 2022
Hi Teresa, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Maz K. #Team6

2/10 Terrible

Robert

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pretty gross. All of the comforters had stains on them. One of them had cigarette ash burns and this was in a non-smoking room. Expectedly, it did smell heavily of cigarette smoke. Trash was left all over the room. There was no shampoo or conditioner on the property. One of their awesome staff brought me shampoo so I'd have something. The light in the bathroom didn't work. There was no service on the tv.
Stayed 2 nights in Dec 2021
Response from Brand Experience Team on Jan 18, 2022
Hi Robert, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

6/10 Okay

Daisy

Stayed 1 night in Dec 2021

8/10 Good

RICHARD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
I was expecting much worse so was pleasantly surprised! If possible get a room around back - noise from gas station won't bother you so much.
Stayed 1 night in Aug 2021
Response from Brand Experience Team on Sep 17, 2021
Hi Ronan, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

sandra

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will not book here again. The room was filthy. The receptionist was not friendly. And at first she could not even find my reservation.
Stayed 1 night in Aug 2021
Response from Brand Experience Team on Sep 17, 2021
Hi Sandra, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

8/10 Good

Jazmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night only
Clean room and nice front desk attendant, very basic room good enough for a one night stay
Stayed 1 night in Jul 2021
Response from Brand Experience Team on Sep 17, 2021
Hi Jazmine, Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

2/10 Terrible

Jerzy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Steven

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not good
This Motel 6 looked good from the outside but the rooms were very dirty. Poop on the toilet and pubic hair in bathroom. Room looked like it was mopped with a muddy mop from the parking lot. Sheets not clean.We looked at three rooms and they were all filthy. Management was very nice and polite to refund our money. I think these motels are having a hard time of finding staff. I wish them well in the future.
Stayed 2 nights in Jul 2021
Response from Brand Experience Team on Sep 17, 2021
Hi Steven, We are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
I checked in kinda late... I called after i reserved and paid online. When i got there clerk was nice. She was having issues with her system but sent me to my room instead of making me stand and wait thru all thar. Room was dirty though. It hadnt been swept or mopped and there was a drink ring on the table that hadnt been wiped down since previous guest... Kinda scary. There was stains on the bed dress. There were dingy sheets. Should be replaced instead We used our own private blankets . But all in all it wasnt terrible.
Stayed 2 nights in Jun 2021
Response from Brand Experience Team on Sep 17, 2021
We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Poor

Audra

Business traveler
Disliked: Staff & service, property conditions & facilities
There was no outlets and the room had peeling paint. They didn’t change the sheets my entire trip.
Stayed 3 nights in Jun 2021
Response from Brand Experience Team on Sep 17, 2021
Hi Audra, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for 2 nights, called ahead to let them know I would arrive very late the first night, probably closer to 5 AM the next morning and asked if someone would be able to check me into my room. They said that was no problem. When I arrived I was turned away
Stayed 2 nights in Jun 2021
Response from Brand Experience Team on Sep 17, 2021
Thank you for sharing your review. we would like to apologize for the inconvenience or misunderstanding that may have occurred with regard to your reservations issues. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us. Lilith #Team6

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Flies and gnats were in the room so we were moved to another room upstairs. Was fine after that.
Stayed 2 nights in May 2021
Response from Brand Experience Team on Jun 14, 2021
Greetings Traveler, Thank you for taking the time to share your review. We are committed to providing a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Denise L. #Team6

8/10 Good

Melissa

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Room wasn't cleaned
It looked like the bed was just made but the sheets and two blankets were not changed. They had stains on them and they smelled terrible. There were fly guts on the bathroom wall. The floor hadn't been swept. After I checked in and came back down I let the front desk lady know who told ME to tell the housekeepers. That isn't my job but my fiance and I did. And they gladly and hurried to change everything. We stayed in Room 137 which is the second time we have stayed in this room. We didn't have a problem the first time.
Stayed 1 night in May 2021
Response from Brand Experience Team on Jun 14, 2021
Greetings Melissa, Thank you for taking the time to share your review. We are committed to providing a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Denise L. #Team6

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No deposit which was fantastic
The bed qas comfortable. I booked a non smoking room but it smelled like smoke. The shower had been upgraded which was nice. It wasnt bad for the price. The staff was very nice
Stayed 1 night in May 2021
Response from Brand Experience Team on Jun 14, 2021
Greetings Melissa, Thank you for taking the time to share your review. We are committed to providing a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Denise L. #Team6

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

6/10 Okay

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Business traveler
Good location for my trip. Lack of plug ins. I had to unplug tv and mini fridge for my laptop and to charge my phone They had no batteries for the tv remote
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Great location, but needs better staff
Great location, not so great service
Stayed 1 night in Feb 2021

8/10 Good

ALISHA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay
Stayed 1 night in Jan 2021

2/10 Terrible

Terrence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointment
Worst room ever. Sink clogged. Shower clogged. NO outlets to plug into. Towels on the floor. Room had no appealing feel. Bed in middle of room, nothing on the walls. Bathroom door - peeling - painted to hold together. LEFT IN THE MIDDLE OF THE NIGHT
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveler

Stayed 1 night in Sep 2020

4/10 Poor

Timothy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude service
Service was terrible...maybe the elderly woman could have been one of the rudest people I’ve ever dealt with.
Stayed 1 night in Aug 2020
Response from Brand Experience Team on Oct 12, 2020
Hi Timothy, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest. This is not our standard, and we take reports of poor customer service very seriously. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it.
This place is garbage. First the check-in person couldn’t find our reservation and offered no help whatsoever, just a “not my problem attitude.” Then after 20 minutes she refreshed her computer and miraculously the reservation showed up and she accused us of booking it right then (we booked it over a month ago). We had to pay for each room separately. After getting to our rooms we noticed that the comforters were very dirty, there were cigarette burns on the bedding, the floors hadn’t been cleaned and the bathrooms were disgusting. I mean like “rather skip a shower than stand in the tub“ disgusting. We didn’t even want to sleep in the beds it was so nasty, but we stayed because it was very late and hard to find somewhere else that took pets. Never stay here.
Stayed 1 night in Jul 2020
Response from Brand Experience Team on Oct 12, 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Tom

Liked: Staff & service, room comfort
Disliked: Cleanliness
My feet were black from walking on the floors!!
Stayed 1 night in Jul 2020
Response from Brand Experience Team on Oct 12, 2020
Hi Tom, We are disappointed to learn that we fell short of your expectations. We take reports of poor housekeeping very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort
2 thumbs up for allowing pets at no charge
It was not the cleanest but clean enough to not be an issue, the tv was staticy and could not be cleared up,.the same thing happened in same motel.differant room, it is a great convenient place to stay especially having to travel to go to the dentist, and I can bring my.dog for no.charge.that rates HIGH in my book
Stayed 2 nights in Jun 2020

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
555 tee
It was clean and they allow pets which is a bih bonus and the staff was friendly
Stayed 2 nights in May 2020
Response from Brand Experience Team on Oct 12, 2020
Hi Jennifer, Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit. We hope to see you soon, Safe Travels! Lilith #Team6

10/10 Excellent

Obadiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

2/10 Terrible

Ayana

Stayed 1 night in Apr 2020

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I was looking for.
I was looking for a quiet, clean, economical room for the night, I found exactly that! It was New Year's Eve and my dog and I are frightened by fireworks and late night parties that surround us in my suburban neighborhood. We both had a relaxing and quiet night, comfortably at the Commerce Motel 6.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine experience
Stayed 1 night in Dec 2019

2/10 Terrible

Rick

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
Worst place I have ever been!!!! The people running the front desk didn’t care at all about our problems in the room!!!! The only person that was even friendly at all was one maid We left two days early and didn’t even get a refund Totally the worst experience I have ever had Bad bad bad !!!!!!
Stayed 14 nights in Nov 2019

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

6/10 Okay

Terri, Tallahassee, FL

Traveled with partner
Liked: Cleanliness
When my boyfriend and I were driving home we decided the stay was ADEQUATE. It was clean, it looked like it had recently been renovated, (you could tell because the facings where they painted hadn't been covered very well), the insulation must be poor because we could hear walking and the toilet being flushed which I have never heard in most hotels where we've stayed, my bedspread had a few tears in it which could easily have been mended. However the staff that evening was very friendly and welcoming.
Stayed 1 night in Oct 2019
Response from Brand Experience Team on Oct 29, 2019
Hi Terri, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.

2/10 Terrible

CSH, Bethesda, MD

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not stay here again, it's low cost is not worth the lack of cleanliness, poor location and lack of overall safety.
Stayed 2 nights in Oct 2019
Response from Brand Experience Team on Oct 29, 2019
Hi CSH, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again.

2/10 Terrible

Boyd, Holladay, Tennessee

Traveled with group, Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service, roaches everywhere, owners were rude and didn’t even clean the rooms during our stay! Motel 6 should be ashamed to have there name on this dump!
Stayed 5 nights in Sep 2019
Response from Brand Experience Team on Oct 29, 2019
Hi Boyd, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check in was quick and easy. Staff was polite. No frills of any kind, but room was just what I required for my visit to Commerce. Had refrigerator and microwave in room which was a welcome surprise.
Stayed 2 nights in Sep 2019
Response from Brand Experience Team on Oct 29, 2019
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

8/10 Good

MannyP, Naples Florida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent price. Location 17 miles from University of Georgia and easy access (On I-85). Lots of restaurants walking distance.
Stayed 2 nights in Sep 2019
Response from Brand Experience Team on Oct 29, 2019
Hi Manny, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You ck it out. we didn;t stay - we left. We had to sleep in our car.
Stayed 10 nights in Aug 2019
Response from Brand Experience Team on Oct 29, 2019
Hi Traveler, Thank you for rating your stay. We noticed that you did not share your specific experience and we would like your insight on how we could provide 5 Star Service. Please share your experience via our Contact Us feature at www.motel6.com We appreciate your business and look forward to providing you with all of your future lodging needs!

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly and I will be there in the morning to see if you have any questions
Stayed 1 night in Aug 2019
Response from Brand Experience Team on Oct 29, 2019
Hi Joseph, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 Excellent

AL, Shorterville, AL.

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property appears to have been renovated within the past year or so... It is your basic needs Motel. ( comfortable bed, frig., microwave and cable flat screen TV).. Located in "Great Safe" area with several restaurants near by. Quieter then I expected located within the busy area of Commerce that it is. Only down side is access from the main road when coming in from the interstate... Extremely busy 4 lane road with no traffic light where you have to make a left turn... Will be on my return to list the next time I'm in this area
Stayed 1 night in Jul 2019
Response from Brand Experience Team on Jul 22, 2019
Hi Al, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.