Exterior

Reviews of Crowne Plaza Columbus North- Worthington, an IHG Hotel

3.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 353 out of 1004 reviews" "
Rating 8 - Good. 278 out of 1004 reviews" "
Rating 6 - Okay. 159 out of 1004 reviews" "
Rating 4 - Poor. 118 out of 1004 reviews" "
Rating 2 - Terrible. 96 out of 1004 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lakeyva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wished there was a shuttle service, and all day breakfast.
Stayed 5 nights in May 2024
Response from Customer Service on May 23, 2024
Lakeyva,Thank you for staying at Crowne Plaza Columbus North-Worthington, an IHG Hotel. We're glad you had a positive experience overall. Your suggestions regarding shuttle service and all day breakfast are appreciated. We hope to welcome you back soon!

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good quick place to stay.
Stayed 3 nights in May 2024
Response from Customer Service on May 23, 2024
William, thank you for your positive feedback. We're glad you found the Crowne Plaza Columbus North-Worthington, an IHG Hotel, to be a convenient choice for your stay. We hope to welcome you back soon!

4/10 Poor

Maria

Traveled with group
Disliked: Cleanliness, property conditions & facilities
stayed here and the pool was dirty from outside dirty pool water leaking in, also our ceiling caved in on our last day
Stayed 5 nights in May 2024
Response from Customer Service on May 22, 2024
Maria, thank you for your feedback. The situation with the pool and the issue with the ceiling were certainly not up to our standards. Your comments have been taken seriously, and we will be looking into these matters. We hope to have the opportunity to provide you with a much better experience in the future.

6/10 Okay

Jessie

Traveled with family
Overall it served it's purpose. We got there late from a concert so it was just somewhere to shower and sleep. The biggest issue I had is some mold on the ceiling in the bathroom. Also the tub has a slow drain. Another thing I didn't like is a surprise $60 refundable deposit. I didn't see that posted anywhere, it would have been nice to know. It was explained to me only because I asked why the price difference. You have to add breakfast on if you want it. Housekeeping knocked on our door before checkout time, I've never really ran into that before. It was an ok stay but honestly wouldn't go back.
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Jessie,Thank you for sharing your feedback. We're glad to hear that our location served its purpose for your visit. However, we’re concerned about the inconveniences you mentioned. We strive to provide the best experience, and your comments regarding the bathroom, deposit, and housekeeping protocol will be addressed internally. We appreciate your insights and will use them to improve our services.Thank you for your stay.

2/10 Terrible

James

Wasn’t told anything about a deposit requirement upon check in. Even after my room had been paid for months in advance. Didn’t have the deposit so I lost my room and my money
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
James,Thank you for sharing your feedback. The issue you encountered regarding the deposit requirement is important to us. Please reach out to our front desk directly to discuss this matter further and to explore possible solutions.Thank you for bringing this to our attention.

10/10 Excellent

Kevin, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on May 5, 2024
Kevin, it's so pleasing to learn that your experience at Crowne Plaza Columbus North- Worthington, an IHG Hotel, was excellent. We believe every detail counts and we're glad we could add to your positive memories. We hope your travels bring you back to stay with us again soon.

6/10 Okay

SCOTT

Stayed 1 night in Apr 2024
Response from Customer Service on May 17, 2024
Scott, the team appreciates you taking the time to leave a rating. If there is anything specific you would like to share about your experience, your feedback is always welcome. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Christopher, thank you for sharing your experience at Crowne Plaza Columbus North- Worthington. We're thrilled to hear that your stay was swift and straightforward. We hope to welcome you back for another seamless stay in the future.

8/10 Good

William, Kansas City

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the price
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
William, it's great to hear that you found the value of your stay at Crowne Plaza Columbus North- Worthington, an IHG Hotel, to be satisfactory. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Lizanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Lizanne, thank you so much for choosing to stay at the Crowne Plaza Columbus North-Worthington. We're so glad you had an excellent experience. We always aim to deliver the best for our guests, and it warms our hearts to know that we've succeeded on this occasion. Looking forward to welcoming you back for another perfect stay in the near future - whenever your travels bring you back to the area!

2/10 Terrible

Angie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We got to property the bar restaraunt all sitting atea roped iff mops everywhere ,it def had a water problem but it was so dirty in room as well notbwhat was listed .we told them they said we wouldn't be charged and had already charged us said expedia ripped us off john the engineer so he said was very discustung to be nice .hebwas so obnoxious rude 2 girls put him on phome was very unprofessional ask for manager was given john
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
We are so sorry hear you didn’t have a great experience. We do pride ourselves on providing a great experience. We do set certain areas aside for deep cleaning and are sorry that you arrived during our lobby deep clean. We do hope you will stay with us again to see the difference it makes on your experience.

2/10 Terrible

Krishnamoorthy

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bath tub not draining. Called the guest service around 6:45am and the response was ‘sorry, most of our bath tubs won’t drain water and maintenance will come only after 9am and cannot give alternate room etc’. Then I need to call Expedia to assist. After Expedia’s involvement they hotel sent a maintenance to fix the tub and it had tons of hair in the drain and it never cleaned for ages. Still it was not fully functional. The toilet clogged too. The room is too noisy too as the window glass is not sound proof and the hotel is next to highway. I’ll never book this again and don’t recommend to anyone.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
We deeply regret learning about your disappointing experience involving the malfunctioning bathroom facilities and noise disturbances. We always strive to ensure proper maintenance and cleanliness for all facilities, and it appears we have not met your expectations in this regard. Rest assured, we will take your feedback into serious consideration for a thorough review of our practices. We are committed to improving so that we can better meet the needs of our guests. As for the noise issue, we value your input and will explore potential solutions. We sincerely hope you may reconsider and give us a chance to provide a more positive experience in the future.

6/10 Okay

Ashley

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Ashley, it seems you've left a rating without providing specific feedback. This makes it challenging to address any potential issues you may have experienced during your stay at Crowne Plaza Columbus North- Worthington. We encourage you to share details about your visit so we can better understand and improve upon any less-than-perfect aspects of our service. Thank you for your time.

10/10 Excellent

Molly

Traveled with family
Liked: Amenities
We had a very nice stay. Staff was extremely kind and accommodating. We called around 1 and asked if they could switch our two king size rooms to two double beds and it was not a problem. She even told us it was ready now if we wanted to come early.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Molly, it's fantastic to hear that you enjoyed your stay at Crowne Plaza Columbus North- Worthington, an IHG Hotel. We're glad our team members were able to accommodate your request and make your visit even more comfortable. We're always here to provide an early check-in whenever possible. We appreciate your feedback and look forward to hosting you again in the future.

10/10 Excellent

KARIFA

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Karifa, thank you for choosing Crowne Plaza Columbus North- Worthington for your stay! It's fantastic to see such a positive rating and we hope to welcome you back soon for another exceptional experience.

2/10 Terrible

Roman

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold in our bathroom, for the 3 nights we were there, no one came to clean our room (we did not have the 'do not disturb' sign on our door), the staff seemed to not speak English well and were not very friendly. Very strange experience staying here. Would definitely NOT recommend it.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 9, 2024
Thank you for sharing your experience. We would like to follow up with our team to address your concerns but do require additional information to proceed. Please feel free to contact us directly at your earliest convenience.

2/10 Terrible

Dwight

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Checking into the hotel the outside was very dated. But I never judge a book by its cover. With this in mind I went and checked in to my room, the staff was very friendly. The entire floor my room was on was filled with marijuana smoke/fog. Then at 3am somebody tried getting into my room by kicking the door in… the safety of the hotel, parking lot and area around the hotel are very sketchy.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 7, 2024
Dwight, it's regrettable to hear about the issues you mentioned regarding your recent stay. We are pleased to note that you found our colleagues amiable, an aspect we pride ourselves on. However, it's disheartening your overall experience was overshadowed by the problems you encountered related to the atmosphere on your floor and safety concerns. These matters will be addressed with the respective teams involved, in order to ensure a more pleasant environment for all the guests. Your feedback is invaluable in helping us improve.

6/10 Okay

Savvas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pretty good hotel for the money. Location is just outside the hustle and bustle of downtown but close enough that it's not inconvenient.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Savvas, we appreciate your feedback and acknowledgment of the hotel's strategic location. We strive to enhance the overall experience for all our guests on a cost-efficient basis. We trust your next stay with us will be even more enjoyable.

10/10 Excellent

Milvia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Milvia, it's fantastic to hear that your stay at Crowne Plaza Columbus North- Worthington met your expectations! We're thrilled that we could provide you with a five-star experience, and we're grateful for your feedback. We hope to have you back with us soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Andrea, it's wonderful to hear that you had an excellent experience at Crowne Plaza Columbus North- Worthington! Our team is delighted with your rating. If you wish, we would greatly appreciate it if you could share more details about your stay. We look forward to welcoming you back in the future. Safe travels!

6/10 Okay

Kelly

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Kelly, your feedback resulted in a middle-ground rating. We always aim to provide a more enjoyable experience for our guests. Thank you for taking the time to share your rating.

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 5 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Andrew, it's wonderful to hear you enjoyed your time at Crowne Plaza Columbus North-Worthington, an IHG Hotel. We're pleased to know your stay was a good one. We look forward to welcoming you back in the future.

10/10 Excellent

Mumina, Lewiston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Mumina, it's great to hear you enjoyed everything about your stay at Crowne Plaza Columbus North- Worthington, an IHG Hotel. We aim to provide a seamless, enjoyable experience for all our guests. We hope your future visits will be just as remarkable.

10/10 Excellent

paola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was super helpful and kind even with it being as busy as it was.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Paola, we're thrilled you chose the Crowne Plaza Columbus North- Worthington, an IHG Hotel for your stay. Your kind words about our front desk colleague are much appreciated, noting her helpful and gracious manner despite the high guest activity. We strive to maintain a high standard of guest service at all times. Looking forward to your next visit.

8/10 Good

Patrick, Franklin

Liked: Cleanliness
room was on the highway side.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Patrick, thank you for offering feedback on your recent stay at Crowne Plaza Columbus North-Worthington. It sounds like you were assigned a room with a highway view. We strive to accommodate all guest requests to provide a comfortable and pleasing environment. Looking forward to seeing you again on your next trip.

6/10 Okay

Carlie

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Carlie, thank you for taking the time to leave a rating. We notice that there's some room for improvement and we would love to hear any specific feedback you might have. Your insights help us make the necessary adjustments for a top-quality stay. We hope to host you again in the future with an even better experience.

6/10 Okay

Melanie

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel was a bit rundown. Had water damaged in the ceiling. And the room wasn't as clean as I would like. ( carpet didnt seem Vacuumed) and the tub filled up when ever we took a shower, But the staff was very nice and the area surrounding the hotel was beautiful. The bed was little lumpy but still comfortable. Had all the necessities like a fridge TV and shampoo,conditioner. All the usual things you get in a room.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Melanie, your feedback has been taken into account. It's disappointing to hear that certain aspects of your stay didn't meet expectations, especially in regards to room cleanliness and maintenance. These matters will be reviewed promptly with our team, as we strive to make every stay comfortable and enjoyable. That said, it's good to hear you found our team members helpful and appreciated the amenities we provide, alongside the beautiful locale. We wish you all the best and thank you for your constructive feedback.

10/10 Excellent

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay...
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Thank you for the fantastic rating, Pamela!We strive to make all of our guests feel welcome and relaxed during their time at Crowne Plaza Columbus North- Worthington, an IHG Hotel! We can't wait to see you again soon.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was pretty affordable and it felt like a 5 star hotel, the only negative note I have was that it was next to a Budweiser factory
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Christopher, it's terrific to hear you found Crowne Plaza Columbus North- Worthington providing the quality of a premium establishment while remaining budget-friendly. We acknowledge your feedback about the neighboring factory, though we hope this didn't impact your overall enjoyment of the stay. Thanks for your glowing review, we look forward to your next visit.

6/10 Okay

Laquisha

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property says that it has a hot tub it does not. I called before I made the reservation and asked about the hot tub and i was told it would be available. It was disappointing because that was the main reason why i chose this hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Laquisha, thank you for taking the time to share your feedback. We regret you experienced a misunderstanding about the availability of certain amenities during your stay. Your comments will be taken into consideration to ensure improved communication in the future about our available amenities to avoid any confusion. We hope you would give us another chance to serve you better.

10/10 Excellent

Jerika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay due to a snow storm, staff was friendly, room was clean and comfy. Got the job done!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Jerika, we're thrilled to hear that Crowne Plaza Columbus North- Worthington, an IHG Hotel was able to provide a clean, comfortable stay during the inclement weather. It's delightful to know you found our team members friendly and helpful. We hope to welcome you back, hopefully under more pleasant weather conditions. Safe travels.

10/10 Excellent

Erma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wod definitely stsy the there again.
Stayed 6 nights in Feb 2024
Response from Customer Service on Feb 17, 2024
Thank you for the wonderful rating, Erma!It's fantastic you enjoyed your time at Crowne Plaza Columbus North- Worthington, an IHG Hotel so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

4/10 Poor

Jackie

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how easy it was to check out. I did not like that the ice had mold on it. The room was not clean. Some areas of the floor were dirty. The cover was dirty in spots. No mattress cover on top of mattress. When I checked-in I had to use a different credit card and 2 holds were placed on my accounts.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Thank you for your honest review, Jackie. We appreciate the opportunity to address your concerns and we will be researching further with the appropriate hotel team members to ensure the concerns you mentioned are addressed. Thank you again for your valuable feedback.

4/10 Poor

Don

Disliked: Staff & service
Won’t stay here again
Paid for breakfast for two when reserving the room but was charged again for breakfast post check out. Room service was unavailable due to lack of staffing. When eating at in house restaurant, we were served wrong food and drink due to inadequate staffing and the server not knowing where to find the drinks and were told the food was wrong because they just got new menus but didn’t have the food ordered for the new menus
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Don, thank you for sharing your experience. We regret if there was confusion around breakfast charges and will look into this. We understand the unavailability of room service and the mix-up at our restaurant affected your stay. Please rest assured that we are taking steps to improve our service delivery. We appreciate your understanding and hope to offer you a better experience in the future.

8/10 Good

Hawa

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay, the staffs were very nice and the rooms are very clean. We will definitely come back.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Hawa, it's great to hear that you enjoyed your stay at the Crowne Plaza Columbus North- Worthington, an IHG Hotel. We're thrilled you found our team members to be welcoming and our rooms to meet your cleanliness expectations. We look forward to welcoming you back in the future.

2/10 Terrible

michael

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Michael, we're sorry to see that your stay didn't meet expectations. We're always looking for ways to improve our guest experience and your feedback is vital to these efforts.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price.
The stay was very comfortable. Hotel staff was very friendly and accommodating.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Lisa, we're thrilled to know that you found your stay at Crowne Plaza Columbus North- Worthington to be so comfortable. It's also great to hear that our team members added to the positive experience by being friendly and accommodating. We hope to have the chance to welcome you back again soon.

10/10 Excellent

ADOLFO, hialeah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Adolfo, thank you for your positive feedback on your stay at Crowne Plaza Columbus North-Worthington, an IHG Hotel. We're delighted to hear that you enjoyed your visit. We eagerly await your return!

4/10 Poor

Deborah

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Thanks for the feedback, Deborah.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Staff was friendly and check in was quick. Nice hotel. Easy on/off interstate. Would stay again. Very reasonable price.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 10, 2024
Regina, it's delightful to hear that you had a great stay at Crowne Plaza Columbus North- Worthington. We're thrilled our efficient check-in process and amiable team members made your experience more enjoyable. Our access to the interstate and competitive rates are part of the convenience we strive to provide our beloved guests like you. We eagerly await your next stay with us.

4/10 Poor

Caileigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Thank you for sharing your feedback, Caileigh.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

4/10 Poor

Heather

Traveled with family
Liked: Staff & service
Mixed Feelings
Jerrod at check-in was very nice and accommodating, we really appreciated him. Check-in and check-out, however, was the best part of the stay. The indoor pool was extremely cold and not conducive to swimming, felt more like ice-water than a heated pool. The toilet would barely flush and the tub would not drain. The water pressure however was fantastic and they did offer us free breakfast for our tub trouble. The “breakfast buffet” as advertised on their website was non-existent, but they did offer a limited menu and the food was “ok” but could have been much better. The mattress was not terrible to lay on, but the beds seemed smaller than a typical full-size which was unfortunate. Overall, it could have been worse, but wasn’t the great stay we expected. I would rate customer service a 10 though despite the unfortunate circumstances.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 7, 2024
Heather, it's gratifying to hear about the pleasant check-in/check-out experience and high standard of customer service you received, particularly from Jerrod. However, we regret that other aspects of your stay fell short of expectations. We will certainly look into your comments regarding the pool temperature and minor maintenance issues. We always aim to ensure guests enjoy a comfortable and hassle-free stay, and we apologize that this was not entirely your experience. The feedback about the breakfast offering will also be taken on board as we strive to improve. Despite these challenges, we're grateful that you appreciated the efforts made by our team members to improve your situation. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.

6/10 Okay

toia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except the breakfast was cold, it needs to be hot before serving the hotel guess.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Toia, we appreciate you sharing your experience. It's great to know that you enjoyed your overall stay. However, we regret to hear about your breakfast experience. We always aim to deliver satisfying and appetizing meals, and we take your feedback seriously. This input will be used in our continued efforts to improve our services. We hope for the opportunity to better serve you in the future.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, room comfort
Would stay again
Comfortable and clean. Would stay here again.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Danielle, thank you for choosing Crowne Plaza Columbus North-Worthington, an IHG Hotel. It's great to see you found our accommodations to be comfortable and immaculate. We appreciate your feedback and look forward to welcoming you back in the future.

4/10 Poor

Lori Ellen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
We appreciate the feedback, Lori.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 Terrible

Roman, Cincinnati

Disliked: Staff & service
I arrived at the hotel at approximately 8:10 p.m. and while there were two customers in front of me waiting to be checked in, the first was there for at least 25 minutes and the second was there for another 25 minutes while the manager seemed oblivious to the line getting longer and longer and offered not one apology or reason for the delay. I left at 9 pm. and never even checked in frustrated with the lack of communication from the manager
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Roman, we are truly sorry to hear about the delays you experienced at check-in. It's essential for us to ensure a smooth arrival for our guests, and we apologize if this was not your experience. We'll certainly review your feedback regarding communication with the manager to improve our service moving forward. Trust that this incident is not reflective of our usual service standards. Please consider giving us another chance to show you the high-quality hospitality we're known for.

8/10 Good

J.David

Liked: Cleanliness, staff & service
It’s okay, breakfast is not a good value.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
J.David, we appreciate your feedback and we regret that you perceived our breakfast as not of the best value. We constantly strive to improve the dining experience for our guests and your comments will be helpful in that process. We do hope that the rest of your stay with Crowne Plaza Columbus North- Worthington was memorable. We look forward to the opportunity of hosting you again.

8/10 Good

Casey

Traveled with family and small children
Like: Room was clean and nice. Didn't like: no microwave and faucet in tub leaking water Stayed one night while passing through OH.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Casey, it's great to hear you appreciated the cleanliness and pleasant atmosphere of your room at Crowne Plaza Columbus North-Worthington. We strive to ensure our guests have a comfortable and enjoyable stay. Regarding the lack of a microwave and the issue with the bathroom faucet, we encourage our guests to reach out to our team members during their stay so that we can do our best to rectify such matters. We're keen on continuously improving our services and appreciate your feedback. Hoping to welcome you back in the future.

10/10 Excellent

Alina M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Alina, it's heartening to hear that your stay at Crowne Plaza Columbus North- Worthington lived up to your expectations. We hope our environment and service were part of what made your experience memorable. We're excited to welcome you back soon for another stellar experience.

10/10 Excellent

Kade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well managed great place
Was avery nice place the breakfast option for the xtra money is beyond worth it
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Kade, we're thrilled that you had a great experience at Crowne Plaza Columbus North- Worthington, an IHG Hotel. It sounds like our breakfast option added value to your stay, which is excellent news! We hope to welcome you back on your future travels.