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Reviews of Best Western Colfax

2.5 out of 5
Best Western Colfax
801 South Auburn St, Colfax, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 156 out of 252 reviews" "
Rating 8 - Good. 53 out of 252 reviews" "
Rating 6 - Okay. 19 out of 252 reviews" "
Rating 4 - Poor. 14 out of 252 reviews" "
Rating 2 - Terrible. 10 out of 252 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is on-point and very cool
Stayed 1 night in May 2024

8/10 Good

William, Edmonton

Business traveler
Liked: Staff & service, property conditions & facilities
Colfax is a hillside community so walking is not convenient but what you need is here and good. Hotel is good value but not opulent in any way - just the basics.
Stayed 2 nights in May 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

jena

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel was nice but our room had hair on shower walls. It was out of body wash in soap dispenser. Asked the front desk the next morning if they could refill the soap and bring towels. Unfortunately never dis
Stayed 1 night in May 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

David

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Raj singh on May 20, 2024
DavidWe are really sorry that we couldn’t meet your expectations. I am not sure what was the reason for poor rating. Can you please explain little so we can improve the service.

2/10 Terrible

Marcia

We had selected the ADA room. The shower water did not hit the bench so the bench could not be used. The floor of the shower was extremely slippery and they did not provide a mat even when asked. The luggage racks that roll to the rooms were broken, and the key did not work.
Stayed 2 nights in May 2024
Response from Raj Singh on May 13, 2024
Hello MarciaI am really sorry that you have a bad experience with us. Since we have not received any comment so far regarding the slippery floor at the ADA bathroom and we didn't have any mat for the floor but I will definitely get some for the future if someone request then we can provide. I hope you will accept our apology and give us another chance to serve you. Hope to see you soon again.

8/10 Good

Stuart, Torrance

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Raj Singh on May 13, 2024
Mr. StuartThank you for your feedback. I am very excited to see you soon again.

4/10 Poor

Adriana

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Room was dirty. Floor was not cleaned/vacuumed. There was sunflower seeds and wood chippings on side of bed.
Stayed 1 night in May 2024
Response from Raj Singh on May 13, 2024
Hello AdrianaI am sorry that at your check in your room was not cleaned properly. I will definitely check on this how this happened. Please accept our apology for the inconvenience and give us another chance to serve to better.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Pool was not opened and it was 88 degrees and my 9 year old just wanted to swim other then that it was a good stay , clean great breakfast and quiet other then the pool it was a good stay
Stayed 1 night in Apr 2024

2/10 Terrible

Ramakrishna, SAN JOSE

Traveled with family
Liked: Cleanliness
There was very high level of noise for extended period of time. Could not sleep at all !!
Stayed 1 night in Apr 2024
Response from Raj Singh on Apr 19, 2024
Hello Mr. RamakrishnaI am so sorry that you had really bad experience during your stay. Can you please mention little details about the noise was that from the other guests or from the vehicles on freeway. We will do our best to solve this issue in the future.

8/10 Good

Alyssa

Stayed 3 nights in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
They provide good breakfast. Kids like to make their own waffles.
Stayed 1 night in Apr 2024

6/10 Okay

keyang

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrey

Stayed 1 night in Apr 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The housekeeper knocked on the door at 10am again!
Stayed 1 night in Mar 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Amrita

Nice and quiet
Stayed 2 nights in Mar 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean!
Stayed 1 night in Mar 2024

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice hotel but the noise last night on the 3rd floor was unreal. People running & intentionally stomping on the floor all the way down and back up the hallway every few minutes till well after midnight and he first shower I took, the water would go down to a trickle then to full blast (which wasn’t powerful) & it would come & go the whole time. I was terrified I’d be covered in soap & the water would shut off. Sad to have complaints because it was a really really nice hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rakesh, Redmond

Stayed 2 nights in Feb 2024

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My transportation (train from Emeryville) was cancelled within the 24-hour refund period. The person at the desk was not interested in talking about it. My cost was for nothing, and it wasn't my fault. I'll look elsewhere next time.
Stayed 1 night in Mar 2024
Response from Raj on Mar 7, 2024
We can not cancel the third party reservation. Even we gave the guest option to use the credit for future reservation.

8/10 Good

LIANG

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and in good condition, and the staff are friendly and helpful. The only downside is the noise from the upper floor.
Stayed 2 nights in Feb 2024

10/10 Excellent

Babak

Close to Tahoe
Stayed 1 night in Mar 2024

8/10 Good

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They woke me up for room service by mistake.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great location, low H2O pressure
We stayed in a room on the third floor. The water pressure at night was barely enough for showers for our family, and it repeatedly cut out around 9pm. I brought it to the attention of the manager, and he said it was because the hotel laundry was running at that time. Apart from water pressure we found it a nice place to stay, hopefully they can improve the water pressure.
Stayed 1 night in Feb 2024

8/10 Good

Yen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean, comfortable, and good service. The first floor rooms are recently renovated and perfect for a short stay with a small dog. Breakfast in the morning was just what we needed.
Stayed 1 night in Feb 2024

10/10 Excellent

Lifang, Fremont

Liked: Cleanliness, amenities, property conditions & facilities
Will be back next time. Friendly staffs
Stayed 2 nights in Feb 2024

10/10 Excellent

Ziyi, Santa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Srinivas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Xiangchen, Cupertino

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. Very convenient.
Stayed 1 night in Feb 2024

4/10 Poor

kavita

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Raj Singh on Feb 12, 2024
Hello KavitaI am sorry to know that you did not enjoy your stay at Best Western Colfax. Can you explain that what was the reason for the 2 star rating. So we can work on the issue and make it right.

10/10 Excellent

Haiyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Surprising good. Very spacious and clean. Definitely will come again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Antonia A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will come back again.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Stayed 1 night in Jan 2024

10/10 Excellent

Armalie Vic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was both spacious and clean, meeting our expectations. The bed, with its firmness, suited our preferences, especially considering my husband's back issues. The linens were fresh, and the pillows struck a good balance, not being overly soft. The bathroom maintained a high standard of cleanliness, and the shower amenities, including shampoo, conditioner, and body wash dispensers, were adequately stocked with a commendable brand. However, our only challenge arose on our last night when it was difficult to sleep due to the noise from the room above, where children were running around throughout the night and early morning starting around 6:00 am. Despite the disturbance, we opted not to complain, understanding the challenges of managing children. Nevertheless, I hope that in the future, the management might consider assigning families with small children to ground-floor rooms to minimize such disruptions.
Stayed 2 nights in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jean-Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location on the way to Tahoe. Parking is free and easy. Check-in is very fast. Rooms are large and comfy. Gas stations are nearby before continuing our journey. Only minor drawback is that the types of restaurants are Colfax are a bit limited.
Stayed 1 night in Jan 2024

10/10 Excellent

Marin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained property, slightly over 1h drive to Tahoe ski resorts.
Stayed 1 night in Jan 2024

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great value. Perfect hideout for waiting out an overnight blizzard on the way to skiing!
Stayed 1 night in Jan 2024

6/10 Okay

terrylyn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is new and clean. Location is convenient, close to gas, food, & freeway. Only downside, the building and flooring is not sound proff. We weren't able to sleep well from the noise of people upstairs.
Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Stayed 1 night in Jan 2024

10/10 Excellent

lily

Stayed 1 night in Dec 2023

10/10 Excellent

EMRAN

Stayed 2 nights in Dec 2023

2/10 Terrible

Lorissa

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was dirty. Some towels were dirty and it was obvious that they didn’t wipe the desk area. The beds were uncomfortable and very noisy/squeaky. We stayed on the first floor and the guests from upstairs and in the halls were very loud. When trying to call the front desk, the phone in the room didn’t work. The coffee was water and the machine didn’t work one morning.
Stayed 2 nights in Dec 2023
Response from Raj Singh on Dec 28, 2023
Hello LorissaI am extremely sorry that we can not meet your expectations. I can understand the issue about the cleaniness but your complaint about the bed this is first time we have heard of this. All the beds are fairly new. We just check the phone in your room this work perfectly. We will definitely take care of the issue you have mentioned. We will do everything to make your next stay comfortable.