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Reviews of OYO Townhouse Clute Lake Jackson

2.5 out of 5
OYO Townhouse Clute Lake Jackson
1007 TX-332, Clute, TX

Reviews

6.8
Rating 10 - Excellent. 76 out of 222 reviews" "
Rating 8 - Good. 48 out of 222 reviews" "
Rating 6 - Okay. 23 out of 222 reviews" "
Rating 4 - Poor. 26 out of 222 reviews" "
Rating 2 - Terrible. 49 out of 222 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Conveniently located between the beach, and the mall/shopping centers, and restaurants.

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner Jay and David were excellent in making sure our stay was amazing! The rooms are cleaned and you can smell how clean they are when you walk in. I love it. If you have an extended stay they will always make sure you have fresh towels and linens. I highly recommend.
Stayed 1 night in Feb 2024
Response from Ammy on May 7, 2024
We appreciate your positive rating, Stephanie! We take pride in providing our guests with a great experience. Regards, Tim.

4/10 Poor

Jamie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ammy on May 7, 2024
Hi, Jamie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Capri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super nice
Stayed 1 night in Jan 2024
Response from Ammy on May 7, 2024
Hi, Capri! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Stephanie

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ammy on May 7, 2024
We appreciate your positive rating, Stephanie! We take pride in providing our guests with a great experience. Regards, Tim.

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff is really really excellent! Especially David. Everyone did absolutely everything to make our stay comfortable. The rooms are very clean, we had no issues at all and even met some new friends while we stayed here. This hotel was reasonably priced and if we ran into any issues they resolved in a quick and professional manner. We definitely will be returning.
Stayed 1 night in Jan 2024
Response from Ammy on May 7, 2024
Hi, Stephanie! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 Excellent

Bayron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people on the desk was very nice people and they make you feel welcomed to the hotel! Room was clean and comfortable beds
Response from Ammy on May 7, 2024
Thank you for your appreciation, Bayron! We hope to give you a consistent service every time. Regards, Noah.

8/10 Good

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tim on Jan 23, 2024
Thanks for your kind and lovely words, Benjamin! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

2/10 Terrible

Lahonna

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Horrible
Overall the stay was horrible. Their is never anyone at front desk. I had to call to check in and had to put key in drop off box and call hotline to check out because the front desk number disconnected. The room was clean but horribly uncomfortable, then to top it off the room didnt have a coffee pot. I will never stay their again as I do not want to spend half an hour on the phone to check in or to ensure they check me out for such a basic and uncomfortable room.
Stayed 2 nights in Jan 2024
Response from Joey on Jan 23, 2024
We are sorry to hear about your experience, Lahonna! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

2/10 Terrible

Dena

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The owner needs to have his crew clean the rooms andc
Response from Joey on Jan 23, 2024
Hi, Dena! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

10/10 Excellent

efrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean awsome
Stayed 1 night in Nov 2023
Response from Noah on Jan 22, 2024
Thank you for your appreciation, Efrain! We hope to give you a consistent service every time. Regards, Noah

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Barbara on Jan 22, 2024
Thank you for your appreciation, Eric! We hope to give you consistent service every time. Regards, Barbara

10/10 Excellent

William

Liked: Amenities
Everything
Stayed 1 night in Oct 2023
Response from Eva on Oct 13, 2023
Hi, William! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Eva

6/10 Okay

William

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Some of the rooms need repairs.
Stayed 3 nights in Sep 2023
Response from Ammy on May 7, 2024
Hi, William! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 Excellent

Niesha

Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Thank you for rating us with such awesome words, Niesha! We will strive to keep up with your expectations always. Regards, Eva

2/10 Terrible

Shawn

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor was nasty, and there were tons of cocroches all over the room. The elevator always smelled like BO too. Never ever will I stay at a OYO again. Nasty!!!
Stayed 6 nights in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Shawn! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Eva

8/10 Good

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing about this hotel is that you can hear everything from the hallway other than that is a good place to stay.
Stayed 1 night in Aug 2023
Response from Tim on Sep 11, 2023
Hi, Jose! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

4/10 Poor

Mega Bossmare

Traveled with partner
Disliked: Cleanliness
Dirty hallways, pool area. Pool was cloudy and hot tub didnt work. Room was clean thank goodness but smelled like incense soooo bad. No ice machine on 2nd floor. Very dirty overall. Took two days to empty trash in the hallway which never got cleaned.
Stayed 2 nights in Jul 2023
Response from Eva on Jul 25, 2023
Hi, Mega! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Eva

6/10 Okay

GUILLERMO

Stayed 2 nights in Jul 2023
Response from Eva on Sep 11, 2023
Hi, Guillermo! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

4/10 Poor

Meghan

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Found a pack of cigarettes in our room and a Pringles lid in our bedding. Carpet, couch, lamp shades and walls were dirty/stained. Pillows were flat. Guest were trashy/ shady. People opening and closing doors all throughout the night loud enough to wake you up. Only cool thing was pool was open 24 hours, but it was dirty. Didn’t even have coffee in the lobby. Very disappointed with the hotel. Won’t book again. Good thing it was fairly cheap.
Stayed 2 nights in Jul 2023
Response from Eva on Jul 20, 2023
Hi, Meghan! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

4/10 Poor

Kristina

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Ava on Jul 5, 2023
Hi, Kristina! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

6/10 Okay

Linnie

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Made me pay $15 extra to check in before 3 pm. The lobby smells strongly of spices and food. The hallways were like sauna hot. Too many options in the area I won’t be back
Stayed 1 night in Jun 2023
Response from Lisa on Jun 24, 2023
Hi, Linnie! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

10/10 Excellent

Richard

Stayed 2 nights in Jun 2023
Response from Maria on Jun 26, 2023
Hi, Richard! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Maria

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lisa on Jun 3, 2023
Hi, Jerry! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in May 2023
Response from Noah on May 24, 2023
Hi, Gerald! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Noah

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Rosy on May 18, 2023
Hi, Bruce! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Rosy

10/10 Excellent

Donta

Stayed 5 nights in May 2023
Response from Tim on May 18, 2023
Hi, Donta! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

10/10 Excellent

jessi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Ammy on May 4, 2023
Thanks for the positive rating, Jessi! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Kaylee

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the website do not represent what this place actually looks like in person. The place smells of mold. When we got to our room, HOLY COW, it was a disaster and sickening. There was stuff all over the walls, sheets stain, bed reeked of urine, curtains falling off the track, holes in the walls, blood on the door, mold in the shower, toilet seat broken, moldy ceiling tiles, and the list could go on because the more we looked, the worse it got. Gladly booked our stay elsewhere.
Response from Ammy on Apr 19, 2023
Apologies for the problems you had faced, Kaylee! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

cheyenne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in terrible condition. The front door didn’t work so we had to enter through the side door, the ceiling tiles were brown and falling down. The handle to my bathroom kept coming off, the hotel smelt like weed. When we got in the bedding was dirty and had clumps of white stuff on it I had to ask for a new comforter.
Response from Ammy on Mar 23, 2023
Hi, Cheyenne! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pleased
Great stay
Stayed 1 night in Jan 2023
Response from Ammy on Jan 26, 2023
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah.

4/10 Poor

Shekeitra

Stayed 1 night in Jan 2023
Response from Ammy on Jan 26, 2023
Hi, Shekeitra! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

WILFREDO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Ammy on Jan 18, 2023
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Perry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Eva on Jan 4, 2023
Thanks for rating us superbly, Perry! Glad to know that you loved our services :) Regards, Eva

2/10 Terrible

August

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel EVER
The worst experience ever , constantly tried contacting the hotel and customer service unable to reach anyone the number was disconnected, then finally arrive at the hotel and the pictures don’t do justice , the hotel is ran down and trashy inside , there’s mold and it smells , the front desk attendance was presentable , and it just was friendly at all, arrive to the room, key card stopped working every single time we left and returned , the bath tub was full of rust , the sink was broken , the house keep comes in and goes whenever they want they don’t make announcement. i’ve stayed in a ton of hotel ; i don’t recommend this one AT ALL, don’t be fooled by the positive reviews like i was !!! Save your money and stay somewhere else
Stayed 4 nights in Dec 2022
Response from Eva on Jan 4, 2023
Hi, August! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

10/10 Excellent

WILFREDO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Ammy on Dec 27, 2022
Hi, we are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim

10/10 Excellent

Amanda

Stayed 1 night in Oct 2022

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Eva on Oct 2, 2022
Hi Paula! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

8/10 Good

Audrey, Amarillo

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
The room was spacious. No chair or type of seating besides the bed and a very old very unstable office chair.the fridge was left with food/drinks from the previous occupant. They have a bug problem could use to contact a exterminator. The property could splurge for coffee either at the front desk or pots in the rooms.
Stayed 2 nights in Sep 2022
Response from Jane on Sep 11, 2022
Thanks for the positive rating, Audrey! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!

6/10 Okay

Jaime

Stayed 2 nights in Aug 2022

8/10 Good

Vicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Jon on Aug 17, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

4/10 Poor

Michele

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worthy of even a 1/4 star
This was one of the worst places we’ve ever stayed. First of all - the building is in terrible condition. Room keys didn’t work on any of the exterior doors, you weren’t able to enter through the lobby - but had to go to a door that was rigged to stay open (where a room key is usually required) - totally negating any type of security for guests. As for the room - not clean at all, there was a horrible damp smell during our entire stay. There was NO coffee pot in the room and none offered in the lobby. I have never stayed somewhere that didn’t have one or the other, it was ridiculous. Linens (from sheets to towels) were all stained. Staff was horrible and inconsiderate of their guests. To boot, there was no smoke alarm in our room - that alone has to be against so many building codes. Hotel stated they were a completely non-smoking establishment, yet all through the first floor there was a reek of stale cigarette smoke - and even as someone who smokes, that was extremely nasty to have to smell. This place not only needs a COMPLETE makeover - they need a full attitude check. I definitely do not recommend anyone stay here - it’s not worth the low rate. Invest a little more in your hotel room to get a comfortable stay, because you definitely won’t get it here.
Stayed 2 nights in Aug 2022
Response from Ammy on Aug 19, 2022
Hi, Michele! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning never worked. We were literally sweating all night. There were holes in the bathroom door so we felt unsafe
Stayed 1 night in Jul 2022
Response from Arthur on Aug 17, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

4/10 Poor

John

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap place, you get what you pay for. Exterior doors propped open, no card access required to walk into entrances, front doors opened, downstairs and hallway ac units off and hot. Room ac worked fine. ROACHES found in both rooms rented. Would pay much for next time for better place.
Stayed 2 nights in Jul 2022
Response from Jon on Aug 19, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at OYO when I'm going to the beach. It's conveniently situated between the Beach, and the Mall, Theater, and Restaurants. The price is lower than all other hotels in the area, and it's fully equipped with AC, Pool, ice,and vending machines, lot's of cable TV channels, and a full size refrigerator. Also the staff are extremely nice, and treat you like family.
Stayed 1 night in Jul 2022
Response from Ammy on Aug 17, 2022
Hi, Richard! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

6/10 Okay

Mauricio

Business traveler, Traveled with partner
Disliked: Amenities
Nothing really offered for breakfast, place does smell like old and humid. Did not look very clean but I guess for price you can't expect much
Stayed 14 nights in Jul 2022
Response from Ammy on Jul 27, 2022
Apologies for the problems you had faced, Mauricio! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Kayline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Vilma

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cleaning was horrible
Stayed 1 night in Jul 2022
Response from Ammy on Jul 23, 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

10/10 Excellent

Donta

Stayed 4 nights in Jul 2022
Response from Noah on Jul 21, 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

edwin gene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older, but, very nice. Well kept up. Would like to see a complimentery breakfast, but, I understand economics. Only thing that don't work is that little bitty sign in front. By the time you see it, you have passed the hotel.
Stayed 2 nights in Jul 2022
Response from Jane on Jul 24, 2022
Thanks for rating us, Edwin! Your review made our day. We hope to delight you with our services. Regards, Jane!