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Reviews of Best Western Plus Atrium Inn & Suites

2.5 out of 5
Best Western Plus Atrium Inn & Suites
275 Alfred Thun Road, Clarksville, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Dennis

Traveled with family
Liked: Cleanliness, staff & service
terrible designed bathroom. Terrible pillows
Stayed 1 night in May 2024

10/10 Excellent

James, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again ! Need to get some umbrella for gues to use up front
Stayed 1 night in May 2024

10/10 Excellent

Kyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front staff upon check in! Super clean lobby and room, can’t tell there is a lot of attention to detail when cleaning the property.
Stayed 1 night in Apr 2024

8/10 Good

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent mattress. Small pillows and mediocre breakfast.
Stayed 2 nights in Apr 2024
Response from Morgan on Apr 24, 2024
Thank you for your review! We will review your notes with our team! Stay again soon!

8/10 Good

JACQUELINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast doesn’t have a great selection. It is very limited in choices. However, the staff were very polite and rooms were very clean.
Stayed 1 night in Apr 2024
Response from Best Western Plus Team on Apr 23, 2024
Thank you, Jackie, for the 4 out of 5 ranking! I am glad that you had a nice experience with our staff and rooms! I do hope to see you again, we will be sure to have more breakfast options readily available.

4/10 Poor

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was great. Facilities were clean modern. Had1:45am wake up from a very irritating Motorcycle revving his engine. Bed was terrible (rock hard) and strange non traditional pillows on the bed. Just average breakfast - Coffee at breakfast is a single serving machine and kind of poorly place in the dining area - people waiting for coffee to dispense are in the way of others trying get food. Condiments located far away from coffee besides.
Stayed 1 night in Apr 2024
Response from Best Western Plus Team on Apr 23, 2024
I'm sorry to hear your visit with us was less than perfect. We will address your concerns as we take value in the experiences of all of our guests.

10/10 Excellent

keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was great, but you(expedia) booked a room that was unavailable- will not be using expedia again
Stayed 1 night in Apr 2024
Response from Best Western Plus Team on Apr 23, 2024
Thank you Keith for the ranking!! Please dont hesitate to give us a call if you should need any assistance for your next stay.Hope to see you again soon!

10/10 Excellent

Heather

Traveled with partner
The hotel was clean. Comfortable bed. Breakfast was very good. The girl at he front desk was lovely. It is a great location if you are going to Old Glory Distillery or Buchanan Winery.
Stayed 1 night in Apr 2024
Response from Morgan on Apr 24, 2024
We are so happy you had a great stay! Come back and visit soon!

10/10 Excellent

Jeff

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Safe, quiet, clean
Stayed 1 night in Apr 2024
Response from Best Western Plus Team on Apr 23, 2024
Thank you for the score Jeff!!We are pleased to hear you had a great experince while staying with us.We hope to see you again soon

10/10 Excellent

james d

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 2 nights in Apr 2024
Response from Best Western Plus Team on Apr 23, 2024
Thank you James! We are pleased that you had a great experience while staying with us.We hope to see you again soon

6/10 Okay

Ryan

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Morgan on Apr 24, 2024
Thank you so much for your review! We hope we can make your next stay with us, better than the last!

8/10 Good

Davin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely a step (or more) up for Best Western, helping them compete with some of the nicer business class hotels. The property was very clean and the decor was nice. Comfy bed, good pillows, nice bathroom (it had a roll-in shower for accessibility). Water pressure was GREAT and the water temperature was also GREAT. Standard hotel breakfast with Belgian waffles, sausage, eggs of some sort, cereals, yogurt, bagles, all that stuff. I had two criticisms, which would in no way would be deal-breakers. 1.) In the shower stall, the ceiling drywall was bulging and cracked, probably water damage from the next floor up. Hope they fix it so mold doesn't grow. 2.) On the breakfast bar, if someone is standing by the toaster, waiting for it to pop, you can't get to the plates, utensils, napkins, etc. It's just a bad design, so if management is reading this, maybe a different configuration would help. Overall, a really good overnight experience.
Stayed 1 night in Apr 2024
Response from Morgan on Apr 24, 2024
Thank you so much for your review! We will take these notes into consideration and review with the team! We hope to see you again soon!

10/10 Excellent

Lynette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, and clean.
Stayed 1 night in Mar 2024
Response from Best Western Plus Team on Apr 23, 2024
Thank you for the score, Lynette!! We appreciate your feedback.I do hope you stop in for another visit when you're in the area.

10/10 Excellent

Aaron

Stayed 1 night in Mar 2024
Response from Best Western Plus Team on Apr 23, 2024
Thanks, Aaron, for the score! We are thrilled that you enjoyed your stay with us.Hope to see you again soon!!

8/10 Good

Amy

Stayed 1 night in Mar 2024
Response from Morgan on Apr 24, 2024
We are so glad you liked your stay! Please come back soon!

2/10 Terrible

Jessy

Disliked: Cleanliness, staff & service
Stayed one night, called hotel direct they said they had no rooms, went online and booked it, get there the bathroom was dirty and toilet did work. The pillows were built for children , what you couldn’t give people real pillows? My husband wanted add that at least the pillows were fluffy.The breakfast was fine, just condensed and very busy, I would suggest going early. The only thing that saved the whole experience was the regional manager was there and actually cared about the hotel, she was so nice. No I didn’t go crazy Karen just told her about the toilet so they could fix it before the next guest.
Stayed 1 night in Mar 2024
Response from Morgan on Apr 24, 2024
Thank you so much for your feedback. We have taken your review into consideration!

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious for our family of 5. Great breakfast choices too.
Stayed 1 night in Mar 2024
Response from Morgan on Apr 24, 2024
We are so glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Stacy

Stayed 1 night in Mar 2024
Response from Best Western Plus Team on Apr 23, 2024
Thank you, Stacy for the score!I hope you visit us again soon!!!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Penny

Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
.

8/10 Good

Justin

Stayed 1 night in Feb 2024

8/10 Good

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hear noise from outside other than that everything was fine
Stayed 3 nights in Feb 2024

8/10 Good

Brent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price
Overall good room. Heat and air worked well, and room was clean, decent location. Only complaint is lack of cable TV, or a smart TV.
Stayed 1 night in Feb 2024

10/10 Excellent

Kay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the accommodations and the great free breakfast. The employees were all very nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Espana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Lindsey

Traveled with family
Disliked: Staff & service
Horrible customer service experience.
Horrible experience. We booked rooms in November but the hotel decided to book out our rooms for a WWE event in town instead. We even called the night before our stay to confirm our 2 queen reservation because a friend got booted out of her room too and the employee confirmed it. We booked a 2 queen but when arrived they tried to tell us we booked a 1 double bed room. I showed my reservation. They booked us at a sister hotel and they manager said she would give us a major discount and would hook us up for the inconvenience. The price different was only $29 and when looking later - the hotel she rebooked us at, she didn’t give us a discount, the rooms just went at a lower rate but she sure told us she gave us a discount. Disgusting.
Stayed 1 night in Feb 2024

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing thru
Very comfortable!
Stayed 1 night in Jan 2024

6/10 Okay

Kristen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very limited and they didn’t have much nor did they refill or replenish when they ran out.
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hotel
I enjoyed my stay. I was a little surprised though when I could hear the folks next door talking. The walls are a bit thin, but other than that, no problems. I will be back next month.
Stayed 3 nights in Dec 2023

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023

10/10 Excellent

Lou Ann

Stayed 1 night in Dec 2023

10/10 Excellent

KIm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a night on our road trip to Georgia. What we needed was a clean, comfortable room for a great nights sleep and that’s what we got. The room was large for our group of four. Was nice to have 2 TVs and a couch. The shower was great. No complaints on the room or hotel. The free breakfast was nothing great, could use some improvement. Would stay again when I’m the area.
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Nov 2023

8/10 Good

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay pretty convenient to everything we needed.
Stayed 1 night in Nov 2023

10/10 Excellent

Meredith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a good visit when we stay with this property.
Stayed 1 night in Nov 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
The room and facility overall seemed clean enough. Plumbing fixtures in the bathroom seemed new and of good quality and worked well. That was nice to see. Pillows were the little square squishy things that don’t provide enough head and neck support. Black-out window blinds had one side disconnected from the traveling rail so the curtains would not completely close, and this did not provide black-out conditions. Very inconvenient. Breakfast “fried eggs” were barely recognizable as eggs and had the consistency of cardboard. Not appetizing. Orange juice seemed very watery. Many of the breakfast containers were marked as recyclable, but the hotel evidently does not have a way to recycle? Several of the items were #2 plastic, for which recycling collection is nearly always available. Surely more recycling options are available in a town with a university and a nearby Army base.
Stayed 1 night in Nov 2023

10/10 Excellent

Brittany

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I drive amish and this is a great place to stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Robin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and great area
Stayed 1 night in Oct 2023

2/10 Terrible

melissa

Stayed 2 nights in Oct 2023

6/10 Okay

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No shelf in the shower for soap or shampoo. Towels kept above the toilet. There’s plenty of room on that back wall for a towel rack and a place to hang them. (One hook is over the light switch, really??)
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 3 nights and the room was very comfortable. I felt very safe. Located near a ton of food and shopping options. We found Clarksville to be a nice area over all. Attractions we had time to do: Riverwalk, Dunbar Cave, Bell Cave and the Elk/Bison Prairie drive. Be aware some tours end in Sept and October.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management Team on Oct 9, 2023
Thank you so much Rita for the perfect score! We appreciate you and your business.