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The Hotel was Walking distance to Restaurants and the Surgery Office. I felt very Safe in Mexico. Me and my Husband went there for 4 days. The Hotel is very Clean and I didn’t have to worry about someone taking my belongings out of my room.
Deannea
Stayed 3 nights in Apr 2024
Response from KR on May 18, 2024
Hello,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed our convenient location, the safety of the area, and the cleanliness of our facilities.It's a pleasure to know you felt secure and could relax without worrying about your belongings. We hope we contributed to making your stay in Mexico pleasant and comfortable.We look forward to welcoming you back in the future!Best regards,]
Amazing staff, everyone was very helpful. We came to get my residency and the staff was able to drop me off to all my appointments and anywhere else we needed to go to.
Luis
Stayed 11 nights in Apr 2024
Response from KR on Apr 26, 2024
We’re delighted to have made your stay as comfortable and convenient as possible! Our team is always here to assist with anything you need. We look forward to welcoming you back soon!
Urgent need to change the old towels. I brought to the front desk one of the towels with almost holes on it to show that to the manager. He never shows up or does anything to communicate with me. It’s a well name hotel with bad management.
RAYMUNDO
Stayed 1 night in Apr 2024
Response from Hampton By Hilton Ciudad Juárez on Apr 11, 2024
Dear RaymundoWe would like to express our sincere apologies for the inconvenience he experienced during his recent stay at our hotel. We greatly value his feedback and take every comment received from our guests very seriously.We are saddened to hear that our towels did not meet your expectations and that you did not receive a timely and appropriate response from our staff. This is not the experience we wish to offer our guests, and we deeply regret any inconvenience or frustration this may have caused you.We want to assure you that we are taking immediate steps to address this issue and improve our internal processes. We will carefully review the quality of our towels and other services to ensure that the highest standard of excellence is maintained in all areas. We understand the importance of keeping our facilities in optimal condition and providing impeccable service at all times. We deeply regret not having met these expectations during your stay.We sincerely appreciate your patience and understanding as we work to rectify this situation. We hope to have your visit in the near future to provide you with a pleasant stay.
10/10 Excellent
Ariel
Mar 25, 2024
The location
Ariel
Stayed 1 night in Mar 2024
Response from Kevin Ramos on Mar 28, 2024
Queremos expresar nuestro más sincero agradecimiento por tu amable reseña y calificación positiva de nuestro hotel. Nos alegra mucho saber que tu experiencia con nosotros fue satisfactoria y que pudimos cumplir con tus expectativas. Tu feedback es invaluable para nosotros, ya que nos ayuda a mantener y mejorar continuamente nuestros estándares de servicio. Esperamos tener el placer de recibirte nuevamente en un futuro próximo. ¡Gracias por elegirnos y por compartir tu experiencia!Atentamente,Hampton By Hilton ciudad Juárez
10/10 Excellent
Javier
Feb 12, 2024
Javier
Stayed 1 night in Feb 2024
Response from KR on Apr 26, 2024
Agradecemos sinceramente tu calificación perfecta y tus comentarios positivos. Es un verdadero placer para nosotros saber que disfrutaste tu estancia y que pudimos cumplir con tus expectativas. Estamos ansiosos por tenerte de vuelta y brindarte otra experiencia memorable en el futuro.
2/10 Terrible
Rene
Jan 23, 2024
Disliked: Staff & service
Rene
Stayed 1 night in Jan 2024
Response from KR on Jan 24, 2024
Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas. Apreciamos sus comentarios y nos disculpamos por cualquier inconvenientre que haya experimentado durante su estancia. Valoramos su retroalimentacion y nos esforzaremos para mejorar y brindarle un servicio agradable para usted en un futuro
The streets around the building are in bad shape and a lot of noise at night due a disco dance close to hotel, but the hotel by itself is one of the best.
Everything was fine except two things, some of the food was cold and the food bar didn’t have some items and there was a problem with the water. The water pressure was low in the middle of my shower and had to end my shower with cold water bottles
The place has a great location, but our room was dirty and it had a used condom in the room. It was very disappointing because we had to wait to be moved to another room, which was clean! I wish the place had beach towels for the pool.