Terrace/patio

Reviews of Hampton Inn Ciudad Juarez

3 out of 5
Hampton Inn Ciudad Juarez
7770 Blvd Tomas Fernandez, Ciudad Juarez, CHIH

Reviews

8.6

Excellent

Rating 10 - Excellent. 274 out of 491 reviews" "
Rating 8 - Good. 117 out of 491 reviews" "
Rating 6 - Okay. 50 out of 491 reviews" "
Rating 4 - Poor. 26 out of 491 reviews" "
Rating 2 - Terrible. 24 out of 491 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

MAYRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very content. Safe area in Juarez
Stayed 1 night in May 2024

10/10 Excellent

Deannea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was Walking distance to Restaurants and the Surgery Office. I felt very Safe in Mexico. Me and my Husband went there for 4 days. The Hotel is very Clean and I didn’t have to worry about someone taking my belongings out of my room.
Stayed 3 nights in Apr 2024
Response from KR on May 18, 2024
Hello,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed our convenient location, the safety of the area, and the cleanliness of our facilities.It's a pleasure to know you felt secure and could relax without worrying about your belongings. We hope we contributed to making your stay in Mexico pleasant and comfortable.We look forward to welcoming you back in the future!Best regards,]

10/10 Excellent

Angel Aaron Sanchez De

Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, everyone was very helpful. We came to get my residency and the staff was able to drop me off to all my appointments and anywhere else we needed to go to.
Stayed 11 nights in Apr 2024
Response from KR on Apr 26, 2024
We’re delighted to have made your stay as comfortable and convenient as possible! Our team is always here to assist with anything you need. We look forward to welcoming you back soon!

6/10 Okay

Pablo

Stayed 1 night in Apr 2024

4/10 Poor

RAYMUNDO

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Urgent need to change the old towels. I brought to the front desk one of the towels with almost holes on it to show that to the manager. He never shows up or does anything to communicate with me. It’s a well name hotel with bad management.
Stayed 1 night in Apr 2024
Response from Hampton By Hilton Ciudad Juárez on Apr 11, 2024
Dear RaymundoWe would like to express our sincere apologies for the inconvenience he experienced during his recent stay at our hotel. We greatly value his feedback and take every comment received from our guests very seriously.We are saddened to hear that our towels did not meet your expectations and that you did not receive a timely and appropriate response from our staff. This is not the experience we wish to offer our guests, and we deeply regret any inconvenience or frustration this may have caused you.We want to assure you that we are taking immediate steps to address this issue and improve our internal processes. We will carefully review the quality of our towels and other services to ensure that the highest standard of excellence is maintained in all areas. We understand the importance of keeping our facilities in optimal condition and providing impeccable service at all times. We deeply regret not having met these expectations during your stay.We sincerely appreciate your patience and understanding as we work to rectify this situation. We hope to have your visit in the near future to provide you with a pleasant stay.

10/10 Excellent

Ariel

The location
Stayed 1 night in Mar 2024
Response from Kevin Ramos on Mar 28, 2024
Queremos expresar nuestro más sincero agradecimiento por tu amable reseña y calificación positiva de nuestro hotel. Nos alegra mucho saber que tu experiencia con nosotros fue satisfactoria y que pudimos cumplir con tus expectativas. Tu feedback es invaluable para nosotros, ya que nos ayuda a mantener y mejorar continuamente nuestros estándares de servicio. Esperamos tener el placer de recibirte nuevamente en un futuro próximo. ¡Gracias por elegirnos y por compartir tu experiencia!Atentamente,Hampton By Hilton ciudad Juárez

10/10 Excellent

Javier

Stayed 1 night in Feb 2024
Response from KR on Apr 26, 2024
Agradecemos sinceramente tu calificación perfecta y tus comentarios positivos. Es un verdadero placer para nosotros saber que disfrutaste tu estancia y que pudimos cumplir con tus expectativas. Estamos ansiosos por tenerte de vuelta y brindarte otra experiencia memorable en el futuro.

2/10 Terrible

Rene

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from KR on Jan 24, 2024
Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas. Apreciamos sus comentarios y nos disculpamos por cualquier inconvenientre que haya experimentado durante su estancia. Valoramos su retroalimentacion y nos esforzaremos para mejorar y brindarle un servicio agradable para usted en un futuro

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Rene

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Luz de Maria

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jayra

Stayed 1 night in Dec 2023

8/10 Good

oscar

Liked: Cleanliness, staff & service
Clean rooms, excellent service
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Stayed 1 night in Nov 2023

10/10 Excellent

Cornelius, El paso

Liked: Cleanliness, staff & service, property conditions & facilities
😀
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sergio I

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The streets around the building are in bad shape and a lot of noise at night due a disco dance close to hotel, but the hotel by itself is one of the best.
Stayed 1 night in Oct 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reunion con amigos
Excelente hotel, buena hubicacion, el personal muy servicial, muy limpio y comodo, ademas cuentan con transportacion.
Stayed 1 night in Oct 2023

6/10 Okay

Oscar

Stayed 1 night in Sep 2023

10/10 Excellent

MiRiAm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Sep 2023

6/10 Okay

AVALOS

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything was fine except two things, some of the food was cold and the food bar didn’t have some items and there was a problem with the water. The water pressure was low in the middle of my shower and had to end my shower with cold water bottles
Stayed 2 nights in Sep 2023

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 4 nights in Sep 2023

4/10 Poor

Martin

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn’t have napkins, ketchup, waffles, or a variety of food; same thing day after day
Stayed 4 nights in Sep 2023

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, service requested was provided quickly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Omar

Stayed 1 night in Sep 2023

10/10 Excellent

Edward

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Veronica, el paso

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The place has a great location, but our room was dirty and it had a used condom in the room. It was very disappointing because we had to wait to be moved to another room, which was clean! I wish the place had beach towels for the pool.
Stayed 1 night in Jul 2023

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and bed was comfortable
Stayed 1 night in Jul 2023

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place.
Stayed 1 night in Jul 2023

8/10 Good

Raul

Liked: Staff & service
Disliked: Property conditions & facilities
The shower sewer seemed clogged
Stayed 1 night in Jul 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean facility!!!
Stayed 1 night in Jul 2023

6/10 Okay

ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service
the a/c didn't work properly, and they didn't have beverages for sale.
Stayed 1 night in Jul 2023

10/10 Excellent

CHUNG

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 20 nights in Jun 2023

10/10 Excellent

Jesus E

Stayed 2 nights in Jul 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jul 2023

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023

6/10 Okay

ALEJANDRO

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Jesus, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for stay a night , Inclusive with kids
Stayed 1 night in May 2023

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Fernando

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, they just need to provide enough towels
Stayed 3 nights in Mar 2023

10/10 Excellent

CAROLINA

Stayed 1 night in Mar 2023

8/10 Good

Luis Daniel

Stayed 1 night in Mar 2023

4/10 Poor

Jesus

Stayed 1 night in Feb 2023

2/10 Terrible

Javier

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place is on a good area of the city
Stayed 1 night in Feb 2023

10/10 Excellent

JOSE LUIS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
graet stay
Response from Team Hamptonn Inn on Jan 20, 2023
Hi Jose Luis.Thank you for your visit, it was a pleasure receiving your. Hopping see you soon again.

10/10 Excellent

Monika

Stayed 2 nights in Jan 2023
Response from Team Hampton Inn on Jan 20, 2023
Hola MonikaGracias por tu preferencia. Esperamos recibirte nuevamente en tu siguiente visita.