3 restaurants, dinner served, American cuisine
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Reviews of The Westin Chattanooga

4 out of 5
The Westin Chattanooga
801 Pine Street, Chattanooga, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 756 out of 1002 reviews" "
Rating 8 - Good. 141 out of 1002 reviews" "
Rating 6 - Okay. 51 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful except there was mold and mildew around the glass wall of the shower. It is valet parking only. And does cost $22 a day.
Stayed 2 nights in Apr 2024
Response from Peter Kartanos on Apr 25, 2024
Dear Marina,We appreciate your feedback. We apologize about the issues that you stayed in, rest assured this will be communicated with our team management to address the issue. Thank you for choosing the Westin Chattanooga and We hope to see you again soon!Sincerely,Peter Kartanos, General Manager

10/10 Excellent

Manuelita, Orange park

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!!
Stayed 1 night in Apr 2024
Response from Peter Kartanos on Apr 19, 2024
Dear Manuelita,We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!Sincerely,Peter Kartanos, General Manager

10/10 Excellent

Debra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property
Stayed 2 nights in Mar 2024
Response from Peter Kartanos on Apr 19, 2024
Dear Debra, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Sincerely,Peter Kartanos, General Manager

10/10 Excellent

Jeannette

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Peter Kartanos on Apr 19, 2024
Dear Jeannette,Thanks for your 5-star review! We sincerely appreciate your feedback.Sincerely,Peter Kartanos, General Manager

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter Kartanos on Apr 7, 2024
Dear Joanna, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter Kartanos on Apr 7, 2024
Dear Terry, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Kacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Peter Kartanos on Mar 31, 2024
Dear Kacey,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Safe travels and we look forward to your future visit. Sincerely,Peter Kartanos, General Managerpeter.kartanos@westinchattanooga.com

10/10 Excellent

Cat

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay could not have been any better. Catherine Rodriguez and her team literally saved my wedding day. They were so accommodating and professional with every single interaction. My check-in was quick and seamless. The gentleman who checked me in was super gracious with extending my stay due to a change in our plans. And also another lady staff who went out the way to help me into my wedding dress at the very last minute. And Alfonso from the bar with his assistance during our ceremony. Then our room was spacious, clean, and beds were so comfortable. I dont think I have enough words to express my gratitude. Im so glad I chose this hotel for my wedding.
Stayed 1 night in Mar 2024
Response from Peter Kartanos on Mar 21, 2024
Dear Cat, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Layne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel with our dogs, and the staff is always so friendly.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Peter Kartanos on Mar 31, 2024
Dear Michael,We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyoneSincerely,Peter Kartanos, General Managerpeter.kartanos@westinchattanooga.com

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were fantastic!
Stayed 1 night in Mar 2024
Response from Peter Kartanos on Mar 10, 2024
Dear Owen, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit.Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Stayed 1 night in Feb 2024
Response from Peter Kartanos on Feb 26, 2024
Dear Rina, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Alvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff !! Room was clean!! Breakfast was fantastic and plentiful. Valet was fast and easy.
Stayed 2 nights in Feb 2024
Response from Peter Kartanos on Feb 26, 2024
Dear Alvin, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

6/10 Okay

Logan

Traveled with group
Stay was great breakfast service was very poor
Stayed 1 night in Feb 2024
Response from Peter Kartanos on Feb 26, 2024
Dear Logan, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

6/10 Okay

Sharon

Stayed 1 night in Feb 2024
Response from Peter Kartanos on Feb 26, 2024
Dear Sharon, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Peter Kartanos on Feb 26, 2024
Dear Heather, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Richard, South Bend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice urban hotel
Stayed 1 night in Feb 2024
Response from Peter Kartanos on Feb 26, 2024
Dear Richard, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Patrick

Stayed 1 night in Feb 2024
Response from Peter Kartanos on Mar 21, 2024
Dear Patrick, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

6/10 Okay

Brig

Stayed 1 night in Jan 2024
Response from Peter Kartanos on Jan 31, 2024
Dear Brig, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Tippivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Peter Kartanos on Jan 27, 2024
Dear Tippivan, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday celebration
Amazing service of valet, concierge, and bell hop!!! Clean!
Stayed 2 nights in Dec 2023
Response from Peter Kartanos on Jan 5, 2024
Dear Tabitha, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter KartanosGeneral Manager

10/10 Excellent

Chris margo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Dec 2023
Response from Peter Kartanos on Dec 27, 2023
Dear Chris,We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely,Peter Kartanos, General Manager

8/10 Good

Oladele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Peter Kartanos on Dec 24, 2023
Dear Oladele,We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely,Peter Kartanos, General Manager

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Peter Kartanos on Dec 24, 2023
Dear Wayne,We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely,Peter Kartanos, General Manager

8/10 Good

Christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peter Kartanos on Dec 10, 2023
Dear Christine, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Shatoya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property views and location.
Stayed 2 nights in Nov 2023
Response from Peter Kartanos on Dec 10, 2023
Dear Shatoya, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Ashley

Traveled with family
Liked: Amenities
Enjoyed a wonderful stay. Everyone was very nice and so welcoming
Stayed 2 nights in Nov 2023
Response from Peter Kartanos on Dec 10, 2023
Dear Ashley, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Nov 2023
Response from Peter Kartanos on Nov 21, 2023
Dear Jessica, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager peter.kartanos@westinchattanooga.com

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean with a great view of the mountain.
Stayed 1 night in Nov 2023
Response from Peter Kartanos on Nov 11, 2023
Dear Jill, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager peter.kartanos@westinchattanooga.com

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, friendly staff
Stayed 1 night in Oct 2023
Response from Peter Kartanos on Nov 2, 2023
Dear Eric,We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely,Peter Kartanos, General Managerpeter.kartanos@westinchattanooga.com

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Always love to stay at the Westin when I come to Chattanooga.
Stayed 2 nights in Oct 2023
Response from Peter Kartanos on Oct 12, 2023
Dear Shannon,We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely,Peter Kartanos, General Manager

4/10 Poor

Kevin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Peter Kartanos on Oct 12, 2023
Dear Kevin,We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely,Peter Kartanos, General Manager

10/10 Excellent

Hisa

Stayed 1 night in Sep 2023
Response from Peter Kartanos on Oct 21, 2023
Dear Hisa, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

8/10 Good

Jarene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Peter Kartanos on Sep 19, 2023
Dear JareneWe sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely,Peter Kartanos, General Manager

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great get-away.
Stayed 1 night in Sep 2023
Response from Peter Kartanos on Sep 7, 2023
Dear Tracy,We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely,Peter Kartanos, General Manager

10/10 Excellent

Yeonsik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Peter Kartanos on Sep 7, 2023
Dear Yeonsik,We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely,Peter Kartanos, General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Peter Kartanos on Sep 2, 2023
Dear Michael,We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely,Peter Kartanos, General Manager

6/10 Okay

Dana

Stayed 1 night in Aug 2023
Response from Peter Kartanos on Sep 19, 2023
Dear DanaWe sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely,Peter Kartanos, General Manager

6/10 Okay

Nadia

Traveled with partner
Disliked: Staff & service
Property was nice, room wasn’t impressive for the price and it took over 30 mins and a phone call for us to get our room service
Stayed 1 night in Jul 2023
Response from Peter Kartanos on Aug 3, 2023
Dear Nadia, We appreciate your feedback. We apologize for any inconvenience you have encountered during your stay. Rest assured this will be communicated to our Team management to address the issue. Thank you for choosing the Westin Chattanooga and We hope to see you again soon! Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Lori

Stayed 3 nights in Jul 2023
Response from Peter Kartanos on Aug 9, 2023
Dear Lori, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Rob

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jun 2023
Response from Peter Kartanos on Jul 15, 2023
Dear Rob, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Tommy

Traveled with family
Outstanding Guest service. Kind and friendly staff At ALL levels. Great experience and we will be back
Stayed 2 nights in Jul 2023
Response from Peter Kartanos on Jul 15, 2023
Dear Tommy, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Peter Kartanos on Jul 7, 2023
Dear Kenneth, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a pretty nice stay but the water went out and the air in our room went out one night. It was uncomfortable and the hotel offered some compensation but not a full refund for the night.
Stayed 2 nights in Jul 2023
Response from Peter Kartanos on Jul 7, 2023
Dear Katherine We appreciate your feedback. Rest assured this will be communicated to our Team management to address the issue. Thank you for choosing the Westin Chattanooga and We hope to see you again soon! Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Joseph

Stayed 1 night in Jun 2023
Response from Peter Kartanos on Jun 28, 2023
Dear Joseph, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Peter Kartanos on Jun 6, 2023
Dear Daniel,We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit.Sincerely,Peter Kartanos, General Manager

10/10 Excellent

Keturah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the rooftop bar at sunset here. Service was consistently good as well. It’s about a mile walk to the main part of downtown. Overall, a great experience
Stayed 2 nights in Jun 2023
Response from Peter Kartanos on Jun 6, 2023
Dear Keturah,We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit.Sincerely,Peter Kartanos, General Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Peter Kartanos on Jun 2, 2023
Dear Simon, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

10/10 Excellent

Tonjia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing (Sonny at check in, Dylan bell hop, Dylan and Adam at the rooftop lounge, and the server at the pool. Loved the onsite dining options including at the pool. Great fitness center. Excellent location close to everything.
Stayed 2 nights in May 2023
Response from Peter Kartanos on Jun 2, 2023
Dear Tonjia, We sincerely appreciate you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests. Safe travels and we look forward to your future visit. Sincerely, Peter Kartanos, General Manager

2/10 Terrible

Ken

Stayed 1 night in May 2023
Response from Peter Kartanos on Jun 18, 2023
Dear Mr./Ms. Curry, We sincerely appreciate you taking the time to share your experience with us. We apologize for any inconvenience you have encountered during your stay. If you could tell us about your experience and why it made it not so memorable so we can make it right next time. We hope to see you again soon! Sincerely, Peter Kartanos, General Manager