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Reviews of MainStay Suites Charlotte - Executive Park

2.5 out of 5
MainStay Suites Charlotte - Executive Park
5840 Westpark Drive, Charlotte, NC

Reviews

7.2

Good

Rating 10 - Excellent. 232 out of 848 reviews" "
Rating 8 - Good. 277 out of 848 reviews" "
Rating 6 - Okay. 150 out of 848 reviews" "
Rating 4 - Poor. 90 out of 848 reviews" "
Rating 2 - Terrible. 99 out of 848 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Rebecca

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The location relative to the airport is decent. However, the pictures for this hotel are extremely misleading. The carpets everywhere are absolutely filthy and need some professional cleaning. It smelled of stale cigarettes in the halls and in our room. The walls are layered with a brown film. The hot water is very limited, if any. The bath faucet was Jerry rigged with a rubber band so the pop up knob could stay up. The whole experience was very disappointing.
Stayed 4 nights in May 2024
Response from General Manager on May 10, 2024
Rebecca,We understand that your experience on your stay did not meet your expectations. Rest assured your feedback will be shared with the staff to better improve our efforts.Thank you!

2/10 Terrible

lin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything in room are extremely dirty ,nobody clean room, nobody in front desk, comforter are used without cleaning. Police checked the hotel whole night on April 30. It’s an unsafe place. Keep away from that hotel!
Stayed 3 nights in Apr 2024
Response from General Manager on May 10, 2024
lin,Thank you for sharing your feedback with us. It will be shared with the staff here to improve our efforts.

6/10 Okay

Deborah Carol

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly but my room was not at 4:30 pm I believe this is an emergency housing for the county. The lamp shade were broken, it looked like it had been cleaned by someone who has never been taught how to clean. There is Broken down car that is the first thing you see when you come in the driveway. It has been there awhile
Stayed 1 night in Apr 2024
Response from General Manager on May 10, 2024
Deborah,Thank you for sharing your thoughtful feedback. Your feedback is important to us.

2/10 Terrible

Tameka, HENRICO

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on May 10, 2024
Tameka,Thank you for your feedback! It will be shared with the staff to better our efforts here.

4/10 Poor

Saad

Disliked: Cleanliness, amenities, property conditions & facilities
When i was checking in, they told me, "ooh by the way , the AC in your room doesnt work, we dont have another room, and we are not going to fix it, enjoy" I feel that was a trap. if they knew that, i would've liked a heads up, i might've used another hotel. There was no discount or any trial to fix this or to make it better. The hotel is made for extended stay, so i feel i didnt matter since i was staying for 4 days only. The hotel is a bit run down. there are stains on the carpets, everything looks and feel dingy. The room walls have smoke and burn spots especially right over the stove/microwave. The lamp shades have many tears in them. The carpet had stains. The bed sheets and the bathroom were surprisingly clean. But as soon as i used the sink, it start filling up, same thing with the bath/shower. the plumbing need some draino. and even though the rooms are non smoking, there is a very heavy smoke smell in the room Luckily i spent most of my day away from the hotel, so it was ok. I guess i chose a cheap hotel, so i got cheap hotel.
Stayed 4 nights in Apr 2024
Response from General Manager on May 10, 2024
Saad,Your feedback is important to us. We understand that your stay was not as well as it could be. Your feedback will be shared with the rest of the staff here.Thank you.

8/10 Good

Chan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Main stay is the best bang for your buck in Charlotte. The room was spacious and the TV channels selection were pretty good. Everything worked. There was a full functioning kitchen with a kick ass fridge . It was always very cold. The bed was quite comfortable. However, the person who checked me in said " there is no smoking in this hotel " I laughed because it seemed like everyone (but us) in the hotel was smoking almost the entire 5 days at all days. Dogs can be scary sometimes. I saw a pitbull that looked like it was trained by Dwayne Johnson. He was the Dwayne Johnson of pitbulls. The dog was one of the guests. However, I saw that his tail was wagging and he seemed pretty friendly. The carpet on the first floor looks like it hasn't been cleaned since the seventies. How can anyone complain about anything? The price is so reasonable. You get what you pay for. If people don't like it, they can go to another hotel.
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Chan,We are so happy to hear that you enjoyed your stay with us. Your feedback is so important to us and will be shared with the staff here!

8/10 Good

Hilburn

Liked: Cleanliness
No problem
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Hilburn,Thank you so much for your kind review! I will make sure to share with the rest of the staff here.

2/10 Terrible

CADEATRA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 8, 2024
Cadeatra,Thank you very much for your valued feedback. I will share with the staff here.

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST STAY EVER
The that my husband and I booked was nasty looking and smelling and i had to down grade and it was just decent it had a smell. I would like a full refund...
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Christine,Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Charlotte - Executive Park. As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope to see you again soon. Sincerely, Connie HannaGeneral ManagerMainStay Suites Charlotte - Executive Park

2/10 Terrible

Jasmine

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on Jan 23, 2024
Jasmine,Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Charlotte - Executive Park. As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope to see you again soon. Sincerely, Connie HannaGeneral ManagerMainStay Suites Charlotte - Executive Park

2/10 Terrible

Eileen

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The radio was boring, could not turn it off. Had to unplug it.coulnt find glasses to drink out of. No garbage can in kitchen or bedroom. Recliner was broken, once out, it wouldn't close. Bathtub cracked.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 8, 2024
Eileen, Thank you for your feedback. We will work to improve these issues and would love the opportunity to earn your business again.

2/10 Terrible

Jasmine

Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 8, 2024
Jasmine,Your feedback is important to us and will be shared with the staff!

2/10 Terrible

Trinity

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
This place is an ABSOLUTE HORROR! Its DISGUSTING! And I have never felt more unsafe! Broken down cars in the parking lot, people coming & going at all hours… people live in this hotel; it is not a typical hotel. The whole place smells like cannabis and cigarettes… people smoke in the hallways… and I was almost certain we were going to be shanked walking through the place. We left at midnight after the yelling and banging were the last straw. CHOOSE ANYWHERE ELSE!!! Currently trying to get my money back, but they won’t refund it. And unfortunately, hotels.com - who hosts this VERY misleading hotel and its photos- haven’t been much help either. I’m currently “waiting on a decision”. STAY AWAY.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 27, 2023
Trinity,Thank you for sharing your feedback with us. We are sorry to hear that you did not enjoy your stay with us and would like to hear more from you on this matter. I would also like to inform you that we are an Extended Stay Hotel and that information can be found on our website.

2/10 Terrible

James

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a piss hole. Worst I have ever seen. Expedia should not list this place. I left during the night and went to anoth hotel at additional cost to me. It was that bad! What a complete rip off.
Stayed 1 night in Dec 2023
Response from Manager on Dec 20, 2023
We would like to thank you for taking the time to write a review. We apologize for the issues that you have encountered during your stay. We will be undergoing renovations soon and hope you might give us another chance in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 26, 2023
We thank you for your valued feedback. I will share with the staff here!

8/10 Good

Charlee

Response from General Manager on Feb 13, 2024
Charlee,We appreciate your feedback. I will share your response with the staff.

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 15, 2023
Tia,Thank you very much for the feedback. I will share with the staff:)

2/10 Terrible

Peyton

Stayed 1 night in Nov 2023
Response from General Manager on Dec 26, 2023
Thank you very much for your valued feedback. I will share with the staff.

8/10 Good

Kailene

Stayed 1 night in Nov 2023
Response from General Manager on Nov 8, 2023
Kailene,Thank you for your generous review. I will share your feedback with the staff.

4/10 Poor

Clint

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel as it was reasonably priced with a kitchenette and close to the freeway. Being next to office buildings, I assumed business clientele. This hotel appears to be transitional housing for folks or low income housing. Everyone was nice I came across, even the kids playing out front were good. The building itself has been used hard, carpets stained, and smelly of cigarettes. The room was clean. Linens and bed checked out clean. Air conditioner could use a cleaning but otherwise no complaints with the room. I would not stay here again. Thankfully it was just me and not my family otherwise we would have found a different place to stay.
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Clint, Thank you for your honest feedback! We appreciate your thoughts and I will share them with the staff here.

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Rooms Clean, rest not so much
The room was clean and quiet, the hallways had stained carpets, there were dented room doors, and an odor all over.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
Thank you for your feedback. I will share with the staff here.

8/10 Good

Naomie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from General Manager on Oct 19, 2023
Naomie,Thank you for feedback! I will share with the staff.

8/10 Good

Nicole

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
There were people fighting and slamming doors this was quite for the most part
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 18, 2023
Nicole,Thank you so much for your positive feedback!I will share your thoughts.

6/10 Okay

Sandra, Bronx

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets are dirty throughout. Noisy guests, who are mainly locals, often yelling at dogs or children.No staff present besides the front-desk person and they are not even at the front mostly. No visible Security Guards on the compound or in the building! Furniture is old and soiled, like the carpets. Photos on Expedia are misleading and should be updated! The place has a lot of potential given its proximity to Tyvola Park and other hotels but it needs remodeling and having less “shady-looking”, noisy guests. Maybe it’s so cheap that anyone can afford extended stays there! It’s totally different from Extended-Stay America although Mainstay Suites is managed by Choice Hotels, which is surprising, given the low standard.
Stayed 7 nights in Sep 2023
Response from General Manager on Sep 13, 2023
Sandra,Thank you for taking the time to leave us a thoughtful review.We appreciate your feedback and will share with the staff here.

2/10 Terrible

Clinton

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay at this property no worker people hanging out like they live there
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
We appreciate your feedback and I will share your thoughts with the staff.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room not available even with reservation
After reaching the property the front desk informed they don't have any rooms available! Thankfully I was able to get help from hotels.com customer support and Expedia. I have another reservation coming up with the same property and I'm hoping I won't face the same issue again!
Stayed 1 night in Aug 2023
Response from General Manager on Sep 1, 2023
We apologize for any inconvenience this has caused you.We will work hard to insure this does not happen in the future. Your feedback is very important to us.

2/10 Terrible

Jermaine

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hotels.com overcharged me for this booking
I was charged $189 by hotels.com as a Gold member, get to the hotel and find out just checking in with no hotels.com I would have paid $131 for the EXACT SAME ROOM, started my stay off bad from the jump honestly
Stayed 2 nights in Jul 2023
Response from General Manager on Sep 1, 2023
We do apologize for any inconvenience this has caused. Your feedback is important to us. Thank you

4/10 Poor

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Seriously needs renovation and the bathroom in my room was absolutely filthy and nasty
Stayed 1 night in Jul 2023
Response from General Manager on Sep 1, 2023
Jeffrey,Thank you for your valued feedback. I will share your thoughts with the staff.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The lady at the front deak was lovely. Very nice and helped me find a dog friendly place for dinner. I did not stay here though. It was awful. Garbage all over the parking lot, empty bottles thrown everywhere, the room was terrible and i felt very unsafe as a female solo traveller. I ate dinner somewhere else, found a new hotel, and got out of there!
Stayed 1 night in Jun 2023

2/10 Terrible

Tyler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Absolutely filthy

2/10 Terrible

Wilbur

Disliked: Cleanliness, staff & service, property conditions & facilities
Have called and emailed to get my refund with ZERO response. I was told to get another hotel because of a water issue at this place. Have yet to get my refund at a place I did not even stay.
Stayed 1 night in May 2023

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Adaobi

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice. Broken equipment in the gym which was unfortunate because that was the only reason we booked this location. Saw the same dead roaches in the gym everyday I stayed because no one bothered to clean then up.

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Kathie Moore on Apr 18, 2023
Dear Jasmine,Thank you for taking the time to complete our survey. I want to apologize on behalf of the team for not exceeding your expectations during your stay. Have a great day,Kathie Moore

4/10 Poor

Patrick

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room door was not functioning properly. Room was not ready at my check in time. Trash in bags around pet walking area. Nasty dirty, stained and smelly carpets in halls.
Stayed 1 night in Mar 2023

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The high reviews are all fake or old.
I appreciate that older and inexpensive hotels can have some problems, but this one has a lot. The thermostat did not work, there were 15 empty liquor bottles in the kitchen cabinet, the sink had been backed-up and then not cleaned, the smell of cigarettes, small cigarette burn marks here and there, and finally, previous occupants clearly kept their dogs in the bathroom who tried to chew their way out. Whoever gives this place a 10/10 is seeing something I didn't see.
Stayed 1 night in Jan 2023
Response from Kathie Moore on Jan 23, 2023
Dear Andrew,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Kathie MooreGeneral ManagerChoice Hotels

4/10 Poor

Joel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Saw a cockroach when we arrived in our room. While the room was clean the property is in disrepair with disgusting lobby carpets and broken shelves.

2/10 Terrible

Ashkan, Irvine

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is located in suburb at good and quiet neighborhood. However, The whole first floor that my room was located smelled terribly. The carpet was in a bad shape and whole property smelled like post flood stink. The room stink was horrible. Even though it was cold, I kept the window open. My request to change the room was turned down and they reminded me that the room was prepaid. I had no choice but leave and find another place to stay. Beside the stink, the property and room was very old. The bed springs were very noisy. Any move made a huge noise. The kitchenette cabinet paint was swollen at the bottom indicating this area was flooded and then left alone. The door handles were loose in the bathroom. On top of that, my sleep at the night I that I ended up staying was interrupted by a screaming person next door that randomly screamed his lung out in the middle of the night. Of course this is not hotel’s fault and was bad luck. Overall a very rundown place with nice personnel is what you get.
Stayed 3 nights in Oct 2022

6/10 Okay

Sunnie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I liked the lady at the front desk. It was nice that the room had a kitchenette, however their was no pots or anything to cook with. Their were dishes in the dish drainer though. I did not like that their was hair in the bathroom and in the refrigerator. Also in the door of the refrigerator their was residue left behind from something that had been there. The room smelled damp and moldy and really needs to be aired out. The mattress killed my back and I've been home for 2 days now and still in a lot of pain.
Stayed 2 nights in Oct 2022

2/10 Terrible

lauren

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Be aware there in minimal cameras in the parking lot. My truck's window was busted out and had items stolen from the from it. The car parked next to mine also was broken into.
Stayed 12 nights in Oct 2022
Response from Kathie on Oct 24, 2022
Lauren, Thank you for your review. Unfortunely that is a problem in all of Charlotte. I understand how frustrating it is and I do apologize that it occurred. I hope you enjoyed the rest of your stay in Charlotte.

2/10 Terrible

Charity

Stayed 3 nights in Sep 2022

2/10 Terrible

Allan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Oct 2022
Response from Kathie on Oct 24, 2022
Allan, Thank you for your review. I'm glad we were able to check you in early and hope you enjoyed the rest of your stay in Charlotte.

4/10 Poor

Lisher

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I.did like.just one entry way, floors /caroet very dirty, had a ordor i. Hallway, no access ti ice, did not get the room i oaid for
Stayed 1 night in Sep 2022
Response from Kathie on Oct 3, 2022
Lisher, Thank you for your review. I apologize you didn't have the room you reserved. We did offer a second room at no cost and reduced the room price. I hope you enjoyed the rest of your stay in Charlotte.

2/10 Terrible

Sidney

Traveled with family
Disliked: Amenities, property conditions & facilities
Not only was the property completely dirty, First room had no toilet apaer and the smole detecter battery was low and sounding, called the desk and was given the option to come to the front desk for a battery and replace it or move to a different room. Second room had blood on the curtains the chair was worn, no toilet paper in the room and no shower curtain. Called about the tp and curtain was told to come down and get the items.
Stayed 1 night in Sep 2022
Response from Kathie on Sep 18, 2022
Sidney,Thank you for your review. I apologize on behalf of my team and myself you did not enjoy your stay and I'm disappointed to learn of the issues you experienced. I've talked to my team so we can improve. I hope you enjoyed the rest of your time in Charlotte.

4/10 Poor

Traci

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
The carpet in the hallways was dirty. As were the doors to the rooms. But the rooms were clean. However, I did not end up staying. Expedia has them listed as excepting pets but when I got there I was told no cats.
Stayed 14 nights in Sep 2022
Response from Kathie on Sep 16, 2022
Thank you Traci for your review. I'm sorry that was not listed on Expedia's site. We are dog friendly and I will make sure our site reflects this correctly. I hope you found a hotel that met your needs and you enjoyed the Queen City.

4/10 Poor

Christian D.

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Place is completely run down
Stayed 3 nights in Sep 2022
Response from Kathie on Sep 15, 2022
Thank you for your recent review. I'm sorry you didn't enjoy your stay. The elevator was down to replace a part and would not have been safe to operate. We are doing renovations soon and would love to invite you back.

2/10 Terrible

Christian D.

Business traveler
Disliked: Cleanliness, property conditions & facilities
Place is very run down. Elevator doesn’t work. Carpets are filthy.
Stayed 1 night in Sep 2022
Response from Kathie on Sep 15, 2022
Thank you for your recent review. I'm sorry you didn't enjoy your stay. The elevator was down to replace a part and would not have been safe to operate. We are doing renovations soon and would love to invite you back.

4/10 Poor

Suzanne

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is one place I would avoid at all costs, I was extremely extremely disappointed in the condition of the hallways and the stairs, it was filthy dirty, the rugs were in terrible condition the doors were all dirty entering into the room. My room reeked so heavily of cigarette smoke, when I woke up at 2 o’clock in the morning my sinuses and mouth taste like smoke I got up packed my belongings and left. The only nice thing about this place was the siding that it was in and the young lady that checked me in was super nice, I’m not sure what this facility is being used for as far as housing people, there were people outside in the common area drinking, I did not feel safe. This is the first time I’ve had this experience with a hotel. I plan to get a hold of the company that owns this facility and let them know that the property is not being taken care of.
Stayed 1 night in Sep 2022
Response from Kathie on Sep 12, 2022
hank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Rick

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The price/value was good. Room was fine, common areas were somewhat rundown. As we travel I think we are seeing deferred maintenance caused by reduced cash flow. In today's market you have to spend more money for nice surroundings but at about 80.00 per night it was on par.
Stayed 1 night in Aug 2022
Response from Kathie on Aug 29, 2022
Rick, Thank you for your response we are excited we will begin renovations this year. We would love to welcome you back.

4/10 Poor

John

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Elevators did not work, had to haul luggage up to the third floor via the stairs. Carpets in the hallways were really dirty, covered in ground in mud. Many of the walls were damaged, bad paint, etc. Room was OK. Breakfast was a muffin and orange in a bag plus an 8 oz bottle of water. That's it. Was hoping for a good breakfast to start the day. I had another non-refundable stay at the hotel in 2 weeks, but I am not going. They can keep the money, I am going to pay for another hotel instead.
Stayed 1 night in Aug 2022
Response from Kathie on Sep 12, 2022
hank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.