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Reviews of Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel
15139 Ballancroft Parkway, Charlotte, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 508 out of 830 reviews" "
Rating 8 - Good. 137 out of 830 reviews" "
Rating 6 - Okay. 66 out of 830 reviews" "
Rating 4 - Poor. 50 out of 830 reviews" "
Rating 2 - Terrible. 69 out of 830 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fumie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan Moises Zuriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Chinedu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great but needs improvement on breakfast options
Stayed 1 night in Apr 2024

2/10 Terrible

shashidhar

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very bad customer experience with the staff. Booked the hotel as they listed to have EV charging but it didn’t work. We forgot a jacket and realized we left it in the room after 2 hours of checking out. Called the hotel multiple times front desk kept saying room is not cleaned yet please call tomorrow. After repeated follow up of 3 days they said we don’t find it. Will not recommend anyone staying here.
Stayed 1 night in Apr 2024

4/10 Poor

Jessica

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean, spacious rooms. Everything you need. Loved the stay.
Stayed 3 nights in Apr 2024

8/10 Good

andres

Traveled with family
Liked: Cleanliness, staff & service, amenities
Easy to get on highway
Stayed 3 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and many shopping and dining choices
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian, Hickory

Very clean. Comfortable beds. New hotel in a great area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Traveled with family and small children, Traveled with family
We love the lay out of the room and the breakfast was amazing.
Stayed 2 nights in Apr 2024

8/10 Good

F Sharp

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay for our daughter’s birthday. The staff was so nice and AJ made sure we were accommodated with our room and the service. He let us know about the restaurants in the area and upgraded us when our original booked room was unavailable. The breakfast was kinda lacking and the sink had a draining issue but all in all it was great.
Stayed 4 nights in Apr 2024

10/10 Excellent

Reynaldo Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Marichelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! Thanks so much to Katie for making sure we got accommodated, even though we came past midnight already and were told there were "overbooking" issues. We originally booked one room with 2 king size beds but were told it was given away. Katie called other partner hotels to try to book us but was declined. After minutes of scouring through computer records, she found us 2 rooms and we were comfortably accommodated. Thank you, thank you! Plus, Charlotte is such a beautiful city! Totally worth our time and resources. :)
Stayed 2 nights in Mar 2024
Response from Elizabeth on Apr 12, 2024
Marichelle, Thank you so much for a perfect 5 out of 5!! We truly appreciate it and YOU!! We agree Katie is an amazing member of our staff who likes to help each and every guest. We look forward to seeing you again soon!

8/10 Good

timothy, rock tavern

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parking easy in and out.
Stayed 3 nights in Mar 2024
Response from Elizabeth on Apr 12, 2024
Timothy, Thank you so much for your great review! We truly appreciate it and YOU!! We look forward to seeing you again soon!

10/10 Excellent

JEANNETTE

Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel overall.
Stayed 2 nights in Mar 2024
Response from Elizabeth on Apr 12, 2024
Brenda, Thank you so much for a perfect 5 out of 5!! We truly appreciate it and YOU!! We look forward to seeing you again soon!

10/10 Excellent

Voua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is good size and shower is nice.
Stayed 2 nights in Mar 2024
Response from Elizabeth on Apr 12, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

4/10 Poor

Katharina

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Elizabeth on Apr 12, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities
No hand soap or towels in the room, was told by front desk there weren’t any clean towels left. Room was dirty, food on floor from previous guests and hair left in the bathroom. Would never stay here again.
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 31, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
The employee who checked us in was very kind and friendly!
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 31, 2024
Kaitlin, thank you for a perfect review! We truly appreciate it and YOU! We look forward to your next visit to our beautiful city!

2/10 Terrible

Jesse

Stayed 1 night in Mar 2024

2/10 Terrible

Ricardo

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property is really nice. It looks renewed and very comfortable. Service was awful. The worst experience I have ever had. Room of 4 , 2 adults 2 kids only two towels. Asked for more at 9am, nobody ever delivered them. Shower wasn't heating up and couldn't get it to come out from the main shower head. They never made our room, with bathroom damped because of shower. Next room had trash on the door that was never picked up. I would recommend the facilities only if they change all their service.
Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 31, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

terrance

arrived friday night and the lobby smelled of wet dog. the facility was dog friendly however it was non stop barking the entire weekend. requested towels, rags and a floor mat for the bathroom and nothing was available until sunday night. staff had no answers for why things wasn’t stocked or when it was going to be stocked. the famous excuse was there under new management
Stayed 3 nights in Mar 2024
Response from Elizabeth on Mar 25, 2024
Terrance, I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Jun Hua

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 31, 2024
Thank you for your review. We hope to see you on your next visit to Charlotte.

2/10 Terrible

Sandra, West Chester

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to let you know of our horrible experience. We had reservations for a two night stay. We got there and were told there were no rooms available! How does that happen? This is a huge inconvenience and very unprofessional and unacceptable. Especially when if we had canceled we would have not gotten our money back. Therefore that room should be ours no matter when we check in or if we don’t check in at all. It was not right that we had nowhere to stay and had to drive around and call other hotels to find somewhere else.
Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 25, 2024
Sandra, I apologize that you had this experience at the Holiday Inn Express. We hope you will give us another chance upon your next visit to the Queen City.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great p[lace, reasonably priced. We are very pleased.
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 23, 2024
William, a perfect score?! We truly appreciate it and YOU! We hope to see you again on your next visit to the Queen City.

10/10 Excellent

Miranda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. It was very clean. Staff were very helpful.
Stayed 3 nights in Mar 2024
Response from Elizabeth on Mar 19, 2024
Thank you so much for taking the time to post a review, Miranda! We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are welcomed and appreciated.

10/10 Excellent

Cedric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 19, 2024
Thank you so much for taking the time to post a review, Cedric! We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are welcomed and appreciated.

6/10 Okay

Abimael Dorta

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Not what we expected. The bathroom need more cleaning, new towels etc…
Stayed 5 nights in Mar 2024
Response from Elizabeth on Mar 19, 2024
I would like to extend my sincerest apologies for the experience you had during your recent stay. We are truly sorry to hear about the issues you encountered with the furnishings, cleanliness, and customer service. This is certainly not up to our usual standards, and we will be addressing these concerns with our team to ensure that such incidents do not recur in the future. We value your feedback and would like to make things right. If you would be willing to give us another chance, we would love to welcome you back and provide you with a much-improved experience. We hope you enjoyed your stay in the Queen City!

2/10 Terrible

Tara

Traveled with family
Disliked: Staff & service
We had a reservation, but they said they were over booked so we had to wait an hour for our room. We’ve stayed here 2 other times with no issues
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 19, 2024
We apologize for the inconvenience of waiting for your room. Our housekeeping team works tirelessly to ensure that we have rooms for each guest.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Elizabeth on Mar 19, 2024
Edward, A perfect score?! Thank you so much!! We are happy to hear you had an amazing stay and look forward to seeing you again soon!

6/10 Okay

Rebecca

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Elizabeth on Mar 16, 2024
Rebecca, thank you for your review. We hope to see you again soon!

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 12, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Jonathan

Traveled with family
Disliked: Staff & service, property conditions & facilities
Visiting in the area and came in off the street to get a room , Night manager said nothing avalable , we go to expedia and book a room at same facility go back in hotel to check in and Voilaa there is a room available , then the people behind is walk in off the street and get a room as well. Staff seem to hold / hide rooms for personal use or gain. Not a good check in experience . Also not all the room outlets and power ports worked .
Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 10, 2024
I would like to extend my sincerest apologies for the experience you had during your recent stay. We are truly sorry to hear about the issues you encountered with the furnishings, cleanliness, and customer service. This is certainly not up to our usual standards, and we will be addressing these concerns with our team to ensure that such incidents do not recur in the future. We value your feedback and would like to make things right. If you would be willing to give us another chance, we would love to welcome you back and provide you with a much-improved experience. We hope you enjoyed your stay in the Queen City!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 10, 2024
Thank you for your review Jessie. We are so happy to hear that you have enjoyed your stay and look forward to seeing you again on your next visit to the Queen City!

8/10 Good

Catherine, woodbridge

Liked: Cleanliness, property conditions & facilities
It seemed like they were short staffed especially in getting breakfast done. Both days they opened late and left cleaning supplies on counters.
Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 10, 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Alethea

Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 31, 2024
Alethea, thank you so much for your review! We truly appreciate it and you! We look forward to seeing you on your next visit to the Queen City!

10/10 Excellent

Karla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 10, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Ballantyne.

10/10 Excellent

Crystal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, clean, and good staff!
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 7, 2024
Thank you so much for taking the time to post a review, Crystal! We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are welcomed and appreciated.

2/10 Terrible

Peter

Property overbooked and just canceled our approved reservation thru Expedia. Fortunately, Expedia got us a room 10 minutes away, Hampton Inn, and matched the price. So Expedia did their job, put should confirm with properties they so confirmed reservations are not cancelled without notice.
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 4, 2024
Peter, I hope you will give us a chance by staying with us again to show you that your unsatisfactory experience was an exception.

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 4, 2024
Janice, a perfect 5 out of 5! We truly appreciate it and YOU! We look forward to seeing you on your next trip to our beautiful city!

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was okay
Stayed 1 night in Feb 2024
Response from Elizabeth on Mar 1, 2024
Thank you for your review Beth! We look forward to seeing you again soon.

6/10 Okay

SUSAN

Traveled with partner, Traveled with pets
Disliked: Amenities, property conditions & facilities
The property on a whole was dirty. Trash all around the outside of the property. The inside of the lobby and down the hallway had trash on the floors. "Wet Floor" cones down the hallway for 2 days and the floors were not wet. Our bathroom had a towel rack newly installed and patch work half way finished on the wall, there was plaster dust all over the bathroom. Stains on the sheets. And we had to pay an extra $50 for our dog who slept on his own bed and made no mess whatsoever. This property has potential to be much better than it was when we were there.
Stayed 1 night in Feb 2024
Response from Elizabeth on Mar 1, 2024
Thank you for staying at the Holiday Inn Express Ballantyne. We would like to apologize for your experience. We will be taking your comments and concerns as a training matter to continue to improve here at the Holiday Inn Express. Your feedback is greatly appreciated. I hope this does not deter you from returning.

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Elizabeth on Feb 26, 2024
Roderick, thank you so much for a perfect review! We truly appreciate it and YOU! We look forward to seeing you on your next visit to the Queen City.

8/10 Good

Ashraf

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we enjoyed it
Stayed 2 nights in Feb 2024
Response from Elizabeth on Feb 26, 2024
Ashraf, Thank you for an amazing review. We truly appreciate it and YOU!! We look forward to your next visit to the Queen City.

4/10 Poor

Da'John

Stayed 2 nights in Feb 2024
Response from Elizabeth on Mar 23, 2024
I would like to extend my sincerest apologies for the experience you had during your recent stay. We are truly sorry to hear about the issues you encountered with the furnishings, cleanliness, and customer service. This is certainly not up to our usual standards, and we will be addressing these concerns with our team to ensure that such incidents do not recur in the future. We value your feedback and would like to make things right. If you would be willing to give us another chance, we would love to welcome you back and provide you with a much-improved experience. We hope you enjoyed your stay in the Queen City!

8/10 Good

Debra, Middleburg

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. Seemed to be run well. The staff was laid back and helpful. Breakfast server was helpful and kept the area clean and stocked. Not sure why people complain about the selection. There are cold or hot options.
Stayed 3 nights in Feb 2024
Response from Elizabeth on Feb 21, 2024
Debra, Thank you for your kind review! We truly appreciate it and YOU!

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Elizabeth on Feb 21, 2024
Sofia, Wow a perfect score! Thank you so very much. We truly appreciate it and YOU! We look forward to your next visit to our beautiful city!

10/10 Excellent

Ali Asghar

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Feb 2024
Response from Elizabeth on Feb 19, 2024
Ali, Wow a perfect score! thank you so much. We appreciate it and YOU! We look forward to seeing you on your next visit to the Queen City!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable spacious rom with many extras
Stayed 2 nights in Feb 2024
Response from Elizabeth on Feb 12, 2024
David, Thank you for a perfect 5 out of 5! We truly appreciate it and YOU! We look forward to seeing you on your next visit to our beautiful city.