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Reviews of HYATT house Charlotte/Center City

3 out of 5
HYATT house Charlotte/Center City
435 E Trade Street, Charlotte, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1017 reviews" "
Rating 8 - Good. 221 out of 1017 reviews" "
Rating 6 - Okay. 86 out of 1017 reviews" "
Rating 4 - Poor. 39 out of 1017 reviews" "
Rating 2 - Terrible. 49 out of 1017 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel was nice and would most likely stay there again. One staff member working the desk late at night was very rude but the rest of the staff was nice and helpful. The room was spacious and clean. We enjoyed the breakfast. The area around the hotel had a high number of homeless people, but that seemed to be an issue around all uptown Charlotte not just at the hotel.
Stayed 2 nights in May 2024
Response from -Hyatt House Team on May 27, 2024
Thank you for your feedback! We will certainly address your staff issue to ensure we are providing the best service to our guests. We hope to see you again soon!

10/10 Excellent

Angel, Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place!
Stayed 4 nights in May 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel and the front desk was exceptional. We loved the convenience of being right there at the Spectrum Center. The only thing was the AC in our room was set at 65 when we got there , but it didn’t feel that cold and it wouldn't go any lower. We slept fine though. I would definitely stay again!!
Stayed 1 night in May 2024

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay, would definitely return
Stayed 1 night in May 2024

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Tasha

Stayed 1 night in Mar 2024

10/10 Excellent

Sydni

Traveled with family and small children
Liked: Amenities
The staff was phenomenal and very welcoming!
Stayed 3 nights in May 2024

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how close the hotel is to the spectrum center but the parking was too crowded.
Stayed 1 night in May 2024

10/10 Excellent

ADRIANA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Fredis, Burlington

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just sucked that I booked a 2 queen bed through Expedia but they only had 1 king bed & a pull out couch so my friends didn’t really sleep all that well.
Stayed 1 night in May 2024

8/10 Good

Anny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 2 nights in May 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pleasant and seem less, minus a 530am fire alarm 🚨
Stayed 2 nights in May 2024

10/10 Excellent

Mitzi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal place to stay for events at the Spectrum Arena. Clean and nice-sized rooms with comfortable bed. Friendly staff and good breakfast. Very walkable but also close to bus, tram, and metro stations. Definitely will stay here again!
Stayed 1 night in May 2024
Response from -Hyatt House Team on May 15, 2024
Thank you for your kind words! We hope to see you again soon!

10/10 Excellent

Dwaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for events at the Spectrum Center.
Stayed 1 night in May 2024

8/10 Good

Lance

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Litzia Mimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lesly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel with great views and clean, right on spectrum center so perfect for the concert we attended.
Stayed 1 night in May 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very friendly and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kechia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly!
Stayed 3 nights in May 2024

8/10 Good

Jamie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Adam

Stayed 1 night in May 2024

8/10 Good

Tamara, Queens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Harold

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Lots of homeless people 1/2 block away. Parking too pricey.
Stayed 3 nights in Apr 2024

10/10 Excellent

ANTHONY, la grange

Stayed 1 night in Apr 2024

8/10 Good

Liviu, Las Vegas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to convention center
Stayed 3 nights in Feb 2024

10/10 Excellent

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that we had a mini kitchen and a great view. I was sorry we were only staying one night. Bed comfy and the breakfast outstanding for a hotel buffet breakfast. Excellent omelette made to order plus excellent coffee!
Stayed 1 night in Apr 2024

6/10 Okay

Lacey

Traveled with family
Liked: Staff & service, amenities
Quite noisy at night from street traffic, many outdated features, furniture needs to be cleaned, very small pool. Great Continental breakfast, fast elevator, city views, and convenient downtown location. Onsite valet parking for $40 a night.
Stayed 2 nights in Apr 2024

8/10 Good

Shantae

Stayed 1 night in Apr 2024

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great..
Stayed 1 night in Apr 2024

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to restaurants and the Spectrum center.
Stayed 1 night in Apr 2024

10/10 Excellent

crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel room. Great service. You have to valet park but the valets were nice. The breakfast was good. Kept very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it want to stay there again
Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Stayed 3 nights in Apr 2024

6/10 Okay

Maynard, midlothian

Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Great experience!
Stayed 1 night in Apr 2024

2/10 Terrible

Yvonne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience with this hotel was the worst I've had....ever. Check in was at 3 o'clock and the rooms were still being cleaned at 6:30. We were attending a Celtics game we needed to be there at 7. We ended up having to change our clothes in the bar bathroom since we had just drove 3 hours to be there... mind you I am also 8 months pregnant. When we got there the cleaners were taking up all the spaces in the hotel provided parking so we had to park across the street in an open lot. No one informed us this was a paying lot. There was one sign that said no overnight parking which we didn't do but we were unaware we needed to pay to park thinking it was an overflow lot for the hotel. After lugging our bags back to the car and going to the game, when we got back from the game we had a $110 parking ticket on our dash. Its pushing 11 pm now and we had to move our car into the hotel parking and finally check in. When we got to our room the temp would not go lower than 68 and it was humid in the room. We called the front office and they said it takes an hour to cool down. Mind you it had been 8 hours since our check in was supposed to be. The front desks response was "well we have been busy". Horrible experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Faith

Traveled with partner
Liked: Amenities, property conditions & facilities
This hotel was great walking distance from everything
Stayed 2 nights in Mar 2024

10/10 Excellent

JESSICA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access, lots of options for dining, staff was very friendly and courteous
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hassle free
Stayed 1 night in Mar 2024

6/10 Okay

Joseph

Stayed 2 nights in Mar 2024

8/10 Good

Desiny

Traveled with family
Liked: Amenities
I love how close it was to the spectrum center
Stayed 1 night in Mar 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Stayed 2 nights in Mar 2024

6/10 Okay

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel is right next to the spectrum center which is a big plus. The rooms are nice, but have some age. The breakfast buffet could have been better. Food was average and the station was very messy. Also, the bathroom in the lobby was disgusting. You expect more from a higher priced hotel.
Stayed 2 nights in Mar 2024