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Reviews of Kara's Condotels

3 out of 5
Kara's Condotels
San Remo Oasis City de Mare, South Road Properties, Cebu

Reviews

6.2
Rating 10 - Excellent. 4 out of 26 reviews" "
Rating 8 - Good. 6 out of 26 reviews" "
Rating 6 - Okay. 7 out of 26 reviews" "
Rating 4 - Poor. 5 out of 26 reviews" "
Rating 2 - Terrible. 4 out of 26 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Genalyn

Stayed 1 night in Nov 2022

4/10 Poor

amor

Traveled with family
Staffs needs training,very unprofessional. I asked one of the guard where our Room Is located, He just used his mouth/lips to point I didnt know What he was doing.VERY UNPROFESSIONAL😡Not even telling us which building our Room Is located . NOT HELPFUL AT ALL!!! The lady that was helping us at first ,She let us wait outside For awhile & was Really HOT so thats why we asked the guard instead STIILL NOT HELPING AT ALL !!!! CUSTOMER SERVICE SUCKS !!!STAFFS NEEDS TRAINING ..
Stayed 3 nights in May 2022

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022

4/10 Poor

Edna

Traveled with family
Disliked: Amenities, property conditions & facilities
The host needs to improve her costumer service. The roof was leaking it was dripping next to the television. The bathroom was stinky no exhaust fan.
Stayed 1 night in Apr 2022

2/10 Terrible

Michelle

Disliked: Cleanliness, room comfort
STAY.AWAY.FROM.THIS.PLACE!!!
Please do not waste your time here. Don’t be deceived with their photos. This place is terrible. Communication is terrible, place is hot as an oven because A/C does not work well, staff are hard to reach because cellular signal is very weak inside so you have to go outside just to call for help from them and you have to be bounced at 3 different staff to contact on one simple issue like the wifi password. I left the property because of the inconvenience and requested a refund but they refuse to pay me back even though i never stayed for more than 5minutes in this property. It is a trap to steal your money. They told me I booked my reservation from expedia even though i booked it through hotels.com —just realize how they’re mismanaging this business. Stay away.
Stayed 3 nights in Mar 2022

10/10 Excellent

Charity

Liked: Cleanliness, room comfort
Amazingly wonderful place
It was perfect for our valentines date the area is amazingly suitable for a quiet relaxed and comfortable stay. We had the chance to stroll safely within the premises at night while jogging early mornings.
Stayed 1 night in Feb 2022
Response from Aissa from Kara's Condotels on Mar 3, 2022
Hi Charity! Thank you so much for the kind words. We appreciate your feedback. We look forward to having you again in the future.

2/10 Terrible

Estrellita

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First: We were not able to stay at Kara’s Condotel, not even a minute. We physically went to the property the day BEFORE our reservation because all their phones were down. Even Expedia can not reach them. Try it! It’s January 5, 2022 today. We found out that this place DO NOT have water, electricity and WiFi as stated in the Expedia website and as was stated on the Expedia receipt itinerary. It took me about 7 agents via chat with Expedia and via phone call with Expedia at 1800 397 3342, to finally get processed our refund today! I did not hit the cancel button on the Expedia automatic chat because the fine line states that when you hit the cancel button that you understand that there won’t be a refund. Now, why would I spend money on a place that says they have WiFi, water and electricity BUT there is none? And we wasted our time on this place that we almost lucked out on a hotel that ACTUALLY has those basic amenities! Luckily, we were able to find a different one that has all those BASIC amenities. Kara’s Condotel messaged me that they still open their doors for those people who just needed roof who are okey WITHOUT water, WiFi , electricity. And they (Kara’s Condotel) saidcannot initiate refund right away upon our request because they needed until our reservation date ends. And I spoke to Expedia, this wasn’t the case at all. Kara’s Condotel gave me a run around! And these are FACTS! I hope your experience with Kara’s Condotel would be a pleasant one. Mine was NOT!
Stayed 12 nights in Dec 2021
Response from Jo on Jan 19, 2022
Hey Brian and Estrelita, Firstly, there was an outage in the whole province due to damage by typhoon Odette. We were not operating at 100% since we are powered by a generator at that time. We explained this to you and this is not acceptable to you. So you know only the big hotels were able to operate at 100%. You were furious and asked for a refund to which we agree. We asked Expedia to give this to you. Expedia told me you should call them to cancel. I relayed this information to you. You mentioned that Expedia could not reach us. It is because both our Smart and Globe number does not have a signal since the lines cellular signal was also intermittent. You mentioned that our account should be taken out of Expedia. Do you know how many families who were homeless by the typhoon were accommodated by us? At least 10 families were helped because we remained open. About the refund process, we were advised by Expedia to inform you. There was no intention of not giving you a refund at all. Why would we do that? The truth is we really cannot give an instant refund for online booking it has to go through the right process. It was not as fast as you want but we are just following the process.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice big pool clean well furnished room, good communication with owner, very nice breakfast.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Overall just okay
The service was okay but people and staff are very hard to contact. Guards were really helpful though. Food is also okay but takes time before it’s served. Need to cooperate closely. Room is quite dark but is okay if you will just sleep and need many beds. Area is quite hard to go to. No commutes, but only taxis and grab.
Stayed 5 nights in Jul 2019

4/10 Poor

Michael

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
San Remo? Maybe not next time
Bad communication. Slow reaction to problems. TV took 2 days to fix Wifi took 4 days before it worked. Kitchen poorly equipped, pans worn out. Power failed on the 5th day
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

4/10 Poor

Ruby

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

4/10 Poor

Ladyj, Las Vegas

Disliked: Cleanliness, room comfort
Stayed 5 nights in Oct 2018
Response from Joy on Oct 18, 2018
Hi LAdyj, Thank you for giving us a review. We are sorry to know you rate us very slow on your stay. May I know what was your problem during your stay? Thank you!

8/10 Good

Nicholas J

Philippine Vacation
We had a great stay. The room was clean and comfortable. The area is still being developed so getting a taxi was not always easy. But the security was good and we always felt safe. Close by to the SM Mall it was easy to shop.
Stayed 10 nights in Aug 2018
Response from Joyce on Sep 15, 2018
Thank you Nicholas for staying with us. We hope to serve you in your next visit in Cebu.:)

6/10 Okay

Leonelle, eastwood city quezon city

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
nice area they have a beautiful pool but it is very far from everything there's no public vehicle it will cost you so much for taxi or grab fare if you want to go somewhere I will not recommend this place if you stay for a holiday ..I still prefer to stay somewhere uptown area and mostly internet sucks
Stayed 4 nights in Aug 2018
Response from Joseph on Sep 7, 2018
Thank you for comment. Now we have MyBus coming from SM Seaside every couple of hours. Transportation is no longer a problem. The internet line is also improved.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner is dishonest
When we arrived, they did not have the type room that was advertised and reserved! Stated it was unavailable! Tried to put us in a run down dump!! The owner stated he would contact Expedia and refund my money! I had to make reservations at another location! Expedia contacted the property and was told by the owner that he would not refund the money, Evan though it was not our fault!! This place is a ripoff, fraud plane and simple! Don’t reserve there, you will be very unhappy with the conditions of the type room they really have! Not what is advertised or shown in the photos!!! Expedia should do a better job of trying to protect there customers when this type fraud occurs! Over all, lesson learned, stand there and make sure they reimburse you while you have Expedia on the line, so what they say actually happens!! Avoid this place if you want to have a smooth vacation or stay!!!!
Stayed 2 nights in May 2018
Response from Manager on Jul 5, 2018
The refund was given to you by Expedia. Then you gave a review as if you stayed. You arrived in the property 5AM and the check in time was 2PM. We were fully booked until 2pm and so we gave you another property (temporarily) which is priced higher than you paid for. You wanted to stay on the same place and we want to transfer you. We cannot do that and so you complained.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean staff and gaurds helpful and friendly rooms are very nice and clean. Beautiful very large and clean pool. Look forwatd to my next stay here..
Stayed 4 nights in May 2018
Response from Manager on Jul 5, 2018
Thank you for the feedback! I really appreciate it!

6/10 Okay

Rosechelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from jo on May 4, 2018
Hi Roschelle, thank you for your review. Looking forward to have you on your next trip to Cebu. :)

6/10 Okay

che , cebu

Liked: Cleanliness, staff & service
nice caretaker and guards
we celebrated christmas here but our kids did not enjoy because we are there to relax but the pool was not available monday morning.Swimming was the main reason why we are there. we are expecting bigger rooms as what the web showed but its obvious that smaller rooms were given to us granting that we got big discounts.anyway, through christmas spirit its just ok and in fairness to the unit, it was so nice. no hassle upon check in and check out. what we admired most is the caretaker of the unit. She wants to carry all our heavy bags but all of us disagree. The guards too really did there job. i can recommend this hotel to anyone.thanks to expedia.
Stayed 1 night in Dec 2017
Response from jo on May 4, 2018
Hi Che, Thank you for your review. We value it.

2/10 Terrible

hyeongbin

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Seohee

Liked: Staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Ma. Ritchel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

8/10 Good

HUI MEI

經濟型住房
是經濟型住房不能要求太高，但該有的都有，只是偏遠一點了，交通比較不方便，但我們家庭旅遊人多包計程車來回跳表也還算合理價格
Stayed 2 nights in Aug 2018
Response from Joseph on Sep 7, 2018
Thank you for your comment. We now have a MyBus, a bus that goes back and forth to SM Seaside and SM Cebu. The fare is very cheap and it arrives every couple of hours. Hope this helps you and other travellers who will visit us.