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Reviews of Hotel Stella

3 out of 5
Hotel Stella
Don Gil Garcia Street Capitol Site, Cebu

Reviews

6.8
Rating 10 - Excellent. 26 out of 266 reviews" "
Rating 8 - Good. 106 out of 266 reviews" "
Rating 6 - Okay. 81 out of 266 reviews" "
Rating 4 - Poor. 29 out of 266 reviews" "
Rating 2 - Terrible. 24 out of 266 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

ARACELI

Liked: Staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Rhoebe Chriatie

Traveled with family
ok hotel but hassle
Stayed 2 nights in Dec 2023

10/10 Excellent

Jan Heena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Hugo

8/10 Good

Hugo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Roger

Liked: Room comfort
It's a shame they don't want us
I put a review a week or two ago and it didn't change. I asked for the room service to be done and on the third day the turned up. We went out on the second day and came Back 4 hours later but no cleaning done. After I complained the excuse was they were upstairs and was coming down to clean it. They were on our floor when we went out cleaning the room next to ours and the one opposite. So why not clean while there. Well we are going to Panglao for a week and when we come back for a month we will be staying elsewhere
Stayed 5 nights in Nov 2023

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay there and will go again soon. There are better area's but they are Dirty inside and More expensive. The Toilet was blocked and I eventually got it unblocked. It is clean and secure so much better than a lot of places
Stayed 5 nights in Nov 2023

2/10 Terrible

Malcolm

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gone down, in my ratings.
No hot water, service for meals very, very slow, no tv channels. I used to stay here regularly not any more.
Stayed 2 nights in Feb 2023

6/10 Okay

Enrique

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not a very clean place
Stayed 3 nights in Mar 2022

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020
Response from RESERVATION on Feb 14, 2020
Hello , Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

8/10 Good

Tara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from RESERVATION on Feb 14, 2020
Hello TARA , Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from RESERVATION on Feb 14, 2020
Hello BIANCA, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2019
Response from RESERVATION on Feb 14, 2020
Hello, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
Late to confirm my booking. Charge for one night just extend only 3hrs . I will pay on for 3hours coz other hotel they allow it for to pay per hour
Stayed 1 night in Dec 2019
Response from reservation on Dec 20, 2019
Hello Sir/Ma'am, Thank you for taking time to share your feedback. However, we apologize for the inconvenience that this has caused you regarding the 1 night charge for 3 hours. For your information sir, Our system is generated, It is our standard the guest will check-out 12 noon or 12:30pm. If the guest will check-out late automatically the system will generate for 1 night. Inbehalf of hotel stella sir, We apologize for miscommunication. We hope to have the opportunity to welcome you back and to delight you with an excellent stay next time. Thank you and God bless you always. Sincerely, HOTEL STELLA MANAGEMENT

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
We booked the hotel to rest and relax.. The place wasn't so crowded. The staff were friendly. The view was nice. The only downside is their food, the selection was few. It's mostly for drinks. But overall we had a great time..
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
24h Room service with plenty of cold beers, the food was reasonably priced and even not a
Stayed 4 nights in Nov 2019
Response from reservation on Nov 20, 2019
Hello Sir/Ma'am, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Our room location has very poor signal..we can't be reached thru our phones..too bad. We requested to be transferred to another room.thanks it was granted
Stayed 3 nights in Oct 2019
Response from reservation on Oct 25, 2019
Hello Ma'am/Sir, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. However, we apologize for the inconvenience that this has caused you regarding the bad signal thru your phone. Rest assured that we are taking actions on this matter and we will not let it happen again. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
The staff were very kind to let us early check in. They are friendly and accommodating too.. We'll definitely stay again.
Stayed 2 nights in Aug 2019
Response from reservation on Oct 21, 2019
Hello Sir/Ma'am, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

2/10 Terrible

Mathias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wi fi
Wi fi suck
Stayed 2 nights in Sep 2019
Response from Reservation on Oct 6, 2019
Hello Ma'am Mathias, Thank you for taking time to share your feedback. However, we apologize for the inconvenience that this has caused you regarding the wifi. Rest assured that we are taking actions on this matter and we will not let it happen again. We hope to have the opportunity to welcome you back and to delight you with an excellent stay next time. Thank you and God bless you always. Sincerely, HOTEL STELLA MANAGEMENT

10/10 Excellent

Joy, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very accommodating and the location is accessible to malls and rides..
Stayed 1 night in Sep 2019
Response from reservation on Sep 29, 2019
Hello Ma'am Joy, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

6/10 Okay

Francis

Traveled with family
Stayed 3 nights in Sep 2019
Response from reservation on Sep 29, 2019
Hello Mr. Francis, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad, very pleasant we stayed there before.
Stayed 2 nights in Sep 2019
Response from reservation on Sep 22, 2019
Hello Ms. Julie, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards, HOTEL STELLA MANAGEMENT

6/10 Okay

Verified traveler

Liked: Staff & service
- photos are not accurate - the room was a bit more run-down - dead bugs in the room
Stayed 2 nights in Aug 2019
Response from reservation on Sep 1, 2019
Hello Ma'am/Sir, Thank you for taking time to share your feedback. However, we apologize for the inconvenience that this has caused you regarding the bad service. Rest assured that we are taking actions on this matter and we will not let it happen again. We hope to have the opportunity to welcome you back and to delight you with an excellent stay next time. Thank you and God bless you always. Sincerely, HOTEL STELLA MANAGEMENT

8/10 Good

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usa
Good
Stayed 2 nights in Aug 2019

8/10 Good

Bonatan

Traveled with family
Liked: Staff & service
The interior was nice but the cr is too bad.
Stayed 2 nights in Jul 2019
Response from Reservation on Jul 25, 2019
Hello Mr. Bonatan, Thank you for taking time to share your feedback. However, we apologize for the inconvenience that this has caused you regarding the cr. Rest assured that we are taking actions on this matter and we will not let it happen again. We hope to have the opportunity to welcome you back and to delight you with an excellent stay next time. Thank you and God bless you always. Sincerely, HOTEL STELLA MANAGEMENT

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware! Do not book at this hotel!
I will go back to this hotel ever! Bedsheets, pillows, pillow cases are all gross! Its all worn out, looks old and smells old! Room is dusty! With dust and hair all over the floor With mosquitoes and ants! Door handle cr is broken Wifi is too slow to none Afraid to use the fridge as its full of rust Remote control not working Cable is intermittent Receptionists should work on their customer service Very noisy surroundings!
Stayed 2 nights in Jul 2019
Response from Hotel Stella on Jul 22, 2019
Good Day! Thank you for taking time to share your feedback. However, we apologize for the inconvenience that this has caused you regarding to our hotel's lack of amenities and costumer service. Rest assured that we are taking actions on this matter and we will not let it happen again. We hope to have the opportunity to welcome you back and to delight you with an excellent stay next time. Thank you and God bless you always. Sincerely, HOTEL STELLA MANAGEMENT

6/10 Okay

Bonifacio

Disliked: Cleanliness
Wifi slow. Towel seems over use looks gross. Lastly, we got twin sharing room, supposedly 2 key cards, but hotel policy “1 key card per room” Ridiculous
Stayed 3 nights in Jul 2019
Response from HOTEL STELLA MANAGEMENT on Jul 7, 2019
Hello Mr. Bonifacio, Thank you for taking time to share your feedback. However, we apologize for the inconvenience that this has caused you regarding the wifi slow and over use towels. Rest assured that we are taking actions on this matter and we will not let it happen again. And regarding for the keycard sir it is our policy that we only release 1 keycard per room. However if you wish to leave your keycard in your room we can assist you sir 24/7 to open your room. Hoping for your kind and consideration. We hope to have the opportunity to welcome you back and to delight you with an excellent stay next time. Thank you and God bless you always. Sincerely, Hello (GUEST NAME), Thank you for taking time to share your feedback. However, we apologize for the inconvenience that this has caused you regarding (CONCERN). Rest assured that we are taking actions on this matter and we will not let it happen again. We hope to have the opportunity to welcome you back and to delight you with an excellent stay next time. Thank you and God bless you always.

8/10 Good

Judith, Bahamas

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is very accessible to downtown and very safe and clean
Stayed 1 night in Jul 2019
Response from HOTEL STELLA MANAGEMENT on Jul 10, 2019
Hello Ma'am Judith, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Best Regards, HOTEL STELLA MANAGEMENT on Jun 22, 2019
Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It
Stayed 2 nights in Mar 2019
Response from Best Regards, HOTEL STELLA MANAGEMENT on Jun 22, 2019
Hello Mr. Wayne, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always.

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities
It’s pretty comfortable for a 3 star hotel although the room service kept on waking everyone up asking at dashes yet some of as didn’t have any and were still enjoying our sleep
Stayed 2 nights in Mar 2019
Response from HOTEL STELLA MANAGEMENT on Jun 22, 2019
Hello, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always.

6/10 Okay

Ken

Very nice staff, Very informative about areas in and around Cebu. Rooms are a bit small .
Stayed 19 nights in Feb 2019
Response from HOTEL STELLA MANAGEMENT on Jun 22, 2019
Hello Mr. Ken, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Everything is okay...room is cozy; however, they needed to make sure that everything is functioning well on each room.
Stayed 5 nights in Mar 2019
Response from HOTEL STELLA MANAGEMENT on Jun 22, 2019
Hello, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2019
Response from HOTEL STELLA MANAGEMENT on Jun 22, 2019
Hello, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always.

4/10 Poor

PHILLIP, Davao

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room is noisy. Not conducive for sleeping if you stay in the 5th floor.
Stayed 1 night in Feb 2019
Response from HOTEL STELLA MANAGEMENT on Jun 22, 2019
Hello Mr. Philip, Thank you for taking time to share your feedback. However, we apologize for the inconvenience that this has caused you regarding the noisy room. Rest assured that we are taking actions on this matter and we will not let it happen again. We hope to have the opportunity to welcome you back and to delight you with an excellent stay next time. Thank you and God bless you always.

8/10 Good

Ronald A

Liked: Cleanliness, staff & service, room comfort
Nice, well managed hotel at a low price.
This is an older hotel in an older part of the city but is conveniently located if you want to take advantage of the medical facilities in the area. The room was a bit small but held all the necessities. The staff was extremely helpful and polite and accommodated all of our requests. The price was also right.
Stayed 4 nights in Feb 2019
Response from HOTEL STELLA MANAGEMENT on Jun 22, 2019
Hello Mr. Ronald, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always.

6/10 Okay

Thang

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019

8/10 Good

Ray Noel

Liked: Cleanliness, staff & service, room comfort
The room is great but the internet connection in my room is very slow.
Stayed 1 night in Jan 2019
Response from HOTEL STELLA MANAGEMENT on Jun 22, 2019
Hello Mr. Ray, Thank you for taking time to share your feedback. However, we apologize for the inconvenience that this has caused you regarding the slow internet connection. Rest assured that we are taking actions on this matter and we will not let it happen again. We hope to have the opportunity to welcome you back and to delight you with an excellent stay next time. Thank you and God bless you always.

8/10 Good

Drige

Liked: Staff & service, property conditions & facilities, room comfort
Great service and cheap place to stay but the bathroom needs a clean and fix.
Stayed 1 night in Jan 2019
Response from HOTEL STELLA MANAGEMENT on Jun 22, 2019
Hello Mr. Drige, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. However, we apologize for the inconvenience that this has caused you regarding the bathroom needs clean and fix. Rest assured that we are taking actions on this matter and we will not let it happen again. We look forward to seeing you again in the near future. Again, Thank you and God bless you always.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service
Excellent staff
The staff were excellent and very helpful!
Stayed 3 nights in Dec 2018
Response from HOTEL STELLA MANAGEMENT on Jun 22, 2019
Hello, Thank you for taking the time to review your stay with us. We appreciate your opinion regarding our customer service. It will motivate us to continuously improve the quality of our service. We look forward to seeing you again in the near future. Again, Thank you and God bless you always.

6/10 Okay

Verified traveler

Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The staff were very nice and check was quick and easy
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Our only issue was the bathroom. It’s not visibly soiled but it’s not clean. The bathroom space is really tight! Toilet doesn’t flush properly, though someone fixed it right away but still doesn’t flush. Staffs were really helpful. Overall, our stay was okay but hoping this hotel will do a make-over especially the bathrooms.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

aurora

clean place with good staff
Stayed 1 night in Nov 2018