Deluxe Triple Room | Premium bedding, down comforters, minibar, in-room safe
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Reviews of Diwan Casablanca Hotel & Spa

4 out of 5
Diwan Casablanca Hotel & Spa
31 Boulevard Hassan Seghir, Casablanca

Reviews

7.2

Good

Rating 10 - Excellent. 34 out of 141 reviews" "
Rating 8 - Good. 50 out of 141 reviews" "
Rating 6 - Okay. 28 out of 141 reviews" "
Rating 4 - Poor. 14 out of 141 reviews" "
Rating 2 - Terrible. 15 out of 141 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rdwan

Stayed 1 night in Mar 2024

6/10 Okay

Brent

Traveled with family
.
Stayed 1 night in Jan 2024

6/10 Okay

DORIS

Traveled with family
Disliked: Amenities
Needs to be updated. It is a very old hotel. It was reasonable for a one night stay. I would not stay for more than that one night.
Stayed 1 night in Sep 2023

10/10 Excellent

Adam Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from ABDERRAHMAN on May 26, 2023
Merci beaucoup cher client

2/10 Terrible

Afua

Stayed 1 night in May 2023

10/10 Excellent

Eddress

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly. This was my 4th time staying here and it was good to see friends again!
Stayed 8 nights in Mar 2023

10/10 Excellent

Qasir

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for local shops, food masjid an transport. Staff are friendly and added convenience of money changing facility in reception which turned out to be better rate than any of the money exchange places.
Stayed 7 nights in Feb 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room with king size bed was more than adequate. However, the first night, I woke up to a leak in the bathroom ceiling and water on the floor. They did switch rooms to a comparable one and that room had minor issues and were fixed right away. Staff were attentive.
Stayed 7 nights in Aug 2022
Response from ABDERRAHMAN on Sep 6, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ingrid

Traveled with group
Liked: Property conditions & facilities
It was good. Few things that you have to pay during breakfast.
Stayed 3 nights in Aug 2022
Response from ABDERRAHMAN on Sep 1, 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Susan

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Hotel is tired and in need of upgrade. Construction going on next to my room. Confusing light control, not explained until I went back to front desk. Phone system had no way to call operator or front desk, which was a problem when someone tried to open my door repeatedly late at night. Would not recommend at this time.
Stayed 2 nights in Jul 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Most of the things at washroom are not working properly or not at all. The staff is so unorganized that they charged me twice for city tax. One of lady with Hijab at front desk was racist towards me. I would humbly request Diwan management to teach their staff to treat guests with respect because each guest work hard to get time off and enjoy their time to the best. Thanks.
Stayed 3 nights in May 2022

10/10 Excellent

Daniel

Stayed 1 night in Mar 2022

10/10 Excellent

Véronique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a few buseness trip days
pretty nice , good prices, calm, next to nice areas .
Stayed 1 night in Apr 2021

10/10 Excellent

Mustapha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2020

6/10 Okay

Verified traveler

Disliked: Amenities
Stayed 1 night in Feb 2020

8/10 Good

Shaoheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General great value for stay
In general, it is a good place to stay in Casablanca, especially we booked a triple bedroom which the space and size of room is so big. The room is clean and comfortable, shower water is in very high pressure. The only thing that is not very good, but I think it's general thing in Morocco, the hotel didn't provide any bottle of water and kettle, also the breakfast did not have water as well.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 4 nights in Feb 2020

8/10 Good

salem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
nice and clean hotel, customer service was excellent and room size was great! definitely recommend
Stayed 1 night in Feb 2020
Response from Abdo - Rooms Director on Feb 18, 2020
Thank you for staying at Hotel Diwan Casablanca. We look forward to welcoming you again soon.

10/10 Excellent

Eddress

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this property. The people are very kind and accommodating. They remembered us from previous trips and were very happy to have us back. Will stay my next trip to Casablanca.
Stayed 7 nights in Oct 2019

8/10 Good

Eric, Calgary

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Very Large rooms. Friendly staff. Good breakfast
Stayed 1 night in Oct 2019

8/10 Good

Jongyoun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind staffs
Stayed 2 nights in Aug 2019

10/10 Excellent

Ezhr s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Diwan is a very unpleasant hotel: - It is very dirty, I saw a cat coming out of the kitchen. -The floors are dirty I don’t want to take my shoes off. The keycards are even so dirty. The toilet didn’t flush. Absolutely disgusting. -The shower water keeps alternating from hot to cold within seconds. - The safe didn’t work, the door wouldn’t lock and I felt very unsafe. We had to change a room. -The electricity for my electronics didn’t work. - costumer service is nonexistent. We had to come up and down to reception for things that we needed. These conditions are absolutely unacceptable. I do not want to stay there another second.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mediocre
Dirty rooms, dirty bathrooms, cigarette smell everywhere, no cribs even after requested, no room service, no parking, noisy streets, barely slept, the whole place needs to be renovated, staff trained and management changed.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful building with amazing staff. The neighborhood is close to everything. This is a very busy comercial city.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room space cleanliness and staff the detailing by hotel staff location of the hotel
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The Hotel amenities list parking, and a gym which they do not have.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had good staff who were always willing to help and is quite close to the main mosque and close to the port.
Stayed 8 nights in Mar 2019

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2019

2/10 Terrible

cARLA, Montreal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not a good option. It's not clean, the staff is not nice and the breakfast is TERRIBLE. You can stay one night, but not more than that.
Stayed 8 nights in Nov 2018

2/10 Terrible

Verified traveler

Stayed 8 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
Too noisy No safe available for a 4 stars hotel Cleaners talk loud in front of rooms. Telephone was not working Room service take too much time.
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2018

4/10 Poor

Ginia, Wisconsin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner did not work. You couldn't have sliding door open due to mosquitos and the honking of car horns all nite!
Stayed 1 night in Oct 2018

10/10 Excellent

Eddress, Grand Prairie, Tx.

Liked: Cleanliness, property conditions & facilities, room comfort
The staff remembered us from last years visit and were very accommodating to our needs. They are the best and it waa good to see them again. Will be staying at this hotel again!!! Loves it!!!!
Stayed 7 nights in Sep 2018
Response from Simo on Oct 13, 2018
Thanks Eddress! We are looking forward to your next visit already :)

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Not ideal service and ammenities
Easy check in, great dinner service at the on-site restaurant, but breakfast not so much.
Stayed 1 night in Nov 2017

8/10 Good

Eddie, Grand Prairie, Tx.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation getaway
Had a wonderful time. Room was extremely comfortable. Got a balcony that I was not expecting. A very nice surprise! Will stay again my next visit.
Stayed 7 nights in Oct 2017

2/10 Terrible

Sara548w, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel Diwan ....more like Hotel Rip-Off
I don't really leave reviews, but I feel it's my duty to warn others on this occasion. This hotel is diffidently not with it's 4 starts. An absolute joke. It was certainty is not a cheap deal when I booked my week long stay in Casablanca, but I was expecting a nice and comfortable stay in return, instead: 1) On arrival you are not welcomed and taken to your hotel room with a quick introduction on all the things in your room. You are simply given your hotel room key, and told to go up to your room. 2)The toilets are filthy, the bath is clogged up when you take a shower. There are brown mark all around the bath, it's difficult to say if it's dirt or lime scale. 3)The towels are grey and rough, clearly overused for years. Definitely not a 4-star-hotel feel. 4)the managers are the most unhelpful, rude, and speak very little English. 5)Room service is outrageous, be prepared to wait a lifetime if you simply request extra towels. 6)Breakfast buffet is not fresh. It's clear that food from the previous day are displayed again. Also the service is slow, as when the tea, milk, eggs, or any other item run out it's not replaced quick enough. There's not much choice other then diary and carbs! I could go on with this list for ages. When I first checked in, I refused to stay in the room they gave us as the toilet was soo filthy it was not hygienic at all, so they gave me another room instead. As if it was planned, because the receptionist guy had another key ready without question!?
Stayed 7 nights in Sep 2017

4/10 Poor

Sergiy, Queens, NY

Disliked: Cleanliness, room comfort
Ok for 1 night
Ac didn't work. Toilet seat was broken. Water in sink didn't go down. Breakfast finished at 10.30, at 10.25 it was empty could not get anything. Stuff nice and helpful. Central location. Good for 1 night.
Stayed 1 night in Sep 2017

8/10 Good

Ummar

Liked: Cleanliness, staff & service, room comfort
Nice hotel. One of the rooms when we checked in was not ready. Although this was not an issue as we just waited in the other one from our group as we waited for that one to be cleaned. Breakfast was good with a nice amount of selection.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Decent hotel
Decent hotel just outside the main touristy areas of Casablanca. It is reasonable for the price though it needs some updating. The surrounding areas are all right but not great for walking, shopping, or sightseeing. There are however several restaurants and the Central Market nearby. Front desk service was very good. The breakfast was decent. There is no business lounge but the front desk will print documents if you need it.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Traffic outside the window was constant and very noisy. Location was ok for the main tourist places (mosque and ricks cafe), about 30 min walk to the mosque. Beds were very comfy, great selection of pastries plus more for breakfast.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

auday

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor customer service they very rude the manager unprofessional there's no respect from his staff when I ask them to call the manger they talk when I was telling him about the bath room the shower broken as the toilet seat I told the cleaner lady and she told them and I told the front desk staff there's no connection between the staff and the manager Abdul Rahman the girl worked in front desk very rude she tried to charge me tax when I already paid including the booking on line I did show her the paper booking she keep saying the manager told her to charge the guests after I put my bags into the car one of the staff asked me to go back to pay tax I went back with paper booking but all what I get rude talk when I asked them to talk to the manager they don't want to call him the door man guys they called him and I was shocked because the staff and the manager all talked one time I told the manager write down what you and your staff asked me to pay he's refused. The hotel dirty every where the breakfast staff they touch the food with no cloves so 3 days was very bad experience in that hotel I go to Morocco 4-5 times a year for work I will never go to that place.again

6/10 Okay

Milan

Disliked: Property conditions & facilities
Not Bad
Good things first - Good staff helpful and responsive, - Big Rooms - Location was good, - Housekeeping was good, Improvements - Dull entrance - Hotel needs maintenance badly, the tiles of the room I stayed had fallen down, ceiling is with all black fungus mark, - Old furniture in the corridors, - Can provide, a kettle, note pad & a pen etc.. Over all "Not Bad" just there is lot of room for improving.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hôtel
The hôtel is very Nice and the personnel is Nice. Ibreally like the rooms and the breakfast too. Really close to the médina