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Reviews of The Clock Hostel And Suites

2 out of 5
The Clock Hostel And Suites
Calle Roman # 5-30, Centro Historico, Centro Historico, Cartagena, bolivar

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 54 reviews" "
Rating 8 - Good. 14 out of 54 reviews" "
Rating 6 - Okay. 7 out of 54 reviews" "
Rating 4 - Poor. 1 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maurizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in Dec 2023

6/10 Okay

Brianne, Pittsburgh

Disliked: Staff & service
Unfortunately, when you get a private room, you don't get use of the wifi. The network is not even available in your room, they tell you to come downstairs to use it. So i spent a lot of time in the outdoor lobby, it was the only way i was able to work and plan. I also didn't have access to the breakfasts they have going on in the mornings for those staying in dorms. The bathroom in my room was beautiful
Stayed 3 nights in Dec 2023

6/10 Okay

Anne-Marie

Disliked: Property conditions & facilities, room comfort
A cool space and great location but unfortunately I had a few issues. The electricity and water kept going out which made it very uncomfortable in the heat of Cartagena. There were only 3 bathrooms for a very large dorm and I needed to queue for the bathroom (when the water/electricity was working). I chose to move to a different hostel because I was so uncomfortable and requested a refund for the second night. This was denied because at the time of asking the electricity and water were on and they didn't see what the problem was.
Stayed 2 nights in Sep 2023

4/10 Poor

Graham

Disliked: Cleanliness
Stayed 3 nights in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly atmosphere
Stayed 1 night in Jul 2023

8/10 Good

Wids

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good but I did not like the fact that I could not access wifi from where I sleep and no ac in the working area
Stayed 5 nights in Jun 2023

6/10 Okay

Emer

Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable stay, wouldn't recommend
Hostel is in a really central location in the old town. We stayed one night here in a double in a dorm, however it was a very uncomfortable stay, the bed was up 3 sets of narrow stairs in the main dorm room so it was a pain carrying bags up, going to bathroom etc. The bed was so uncomfortable, mattress was on a slant, creaky - we both woke up the next morning with sore neck and backs. The staff here unfortunately arent that pleasant or helpful and didnt speak english
Stayed 1 night in Dec 2022

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Had a good stsy overall and it was good value. It was pretty loud in the dorm rooms until midnight as they play music in the social space, also my ved was next to a huge air conditioning unit. Saying that it was nice to feel a bit more privacy than a normal dorm with some of the beds up on platforms which are curtained off. A food place if you want to party as you are right in the middle of all the clubs.
Stayed 1 night in Nov 2022

2/10 Terrible

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hostel itself does look good and is a comfortable stay. I was disappointed to be advised at check in that the bar/restaurant is actually in a different building down the street, and that there is actually no laundry at the hostel despite it's description. My main issue however was that whilst there is a 24hour reception, on the first night of my stay the doors to the hostel were padlocked (for security) but the receptionist went to sleep and couldn't be woken from outside the hostel. I was then stuck on the street with another of the hostel guests after midnight with nowhere safe to go being harrassed by people on the street. Thankfully after half an hour other guests from the hostel were leaving so managed to wake up reception to let us in. A terrifying first night in Columbia.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location inside the walled city. One block from the clock tower entrance. Staff was very friendly and the place was very clean.
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location, amazing service. But overpriced.
The people are amazing. The place is excellent. Except that they don't have hot or warm water to shower. And you need to rent the towel every time you use one. The cube or room is tight as well. Few more dollars additional then you can add a better solo room.
Stayed 3 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Amazing lavatories and staff was very friendly. Rooms were cozy but not cramped. The only issues were the temperature of the room at night which was uncomfortably hot and there werent any shelves or enough hooks in the bathrooms. Otherwise great hostel with a great atmosphere.
Stayed 2 nights in Feb 2020
Response from juan manuel on Feb 19, 2020
Thanks to let me know

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Juan Manuel on Sep 23, 2019
Hi, how are you, we are truly sorry to see your review, if we could know what happend so we could fixed,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Juan Manuel on Sep 23, 2019
Hi Rebecca thanks for your review

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019
Response from Juan Ma on Aug 15, 2019
Thanks for your ranking, hope to have you again. Remember that The clock Hostel is your home in Cartagena

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Just okay
I thought I had booked a private room. Technically it was, but there is just a curtain as the wall. It's not truly a private room with walls and a door. Other guests are extremely inconsiderate and speak very loudly at all hours of the night, not thinking about the fact that the curtains for each "cubby" are not soundproof. The staff should put up signs or something to remind people to take their conversations to the ample space provided in common areas. They also charged me twice when I checked out. The pool (or hot tub?) was nice to have, breakfast is typical hostel breakfast, and there is a 24-hour grocery store directly across the street. Location is great in the touristy area. It is also very clean. The city shut off the water one day while I was there and staff provided no warning. I wouldn't stay again because I think it's overpriced for what you get.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hostel. Great for a short stay if traveling in a couple as level of privacy with the pod curtain. Could do with more lockers closer to room at the front.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and excellent privacy for a hostel.
Stayed 5 nights in May 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again if in Cartagena
The best most clean hostel I have stayed in. It’s got a modest but clean and well stocked kitchen and is always air conditioned. The jacuzzi is very nice and is open late at night. I found it incredibly easy to be social and meet people. The bathrooms are very nice also. No hot water, but it’s not too cold! The beds are awesome and very private.
Stayed 4 nights in May 2019

10/10 Excellent

Keishu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
This is the best hostel I have ever stayed in. No negatives.
Stayed 1 night in Sep 2018

10/10 Excellent

Hoi yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is super clean. And the staff is friendly and helpful.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in a double rOom - it had very steep stairs which were hard to climb with big suitcases and had a very noises generator outside the Window -was quite expensive for what it was
Stayed 1 night in May 2018

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty and clean hostel with pods rather than bunks which provides for a better nights sleep. Jacuzzi was nice. WiFi was spotty in dorm area

10/10 Excellent

Luis F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in a great location
I made a great decision to change hostels at the last minute. The location of this place was great as well as the 3 chicas working in the reception. Met some fun people to hang out with. The room's theme was really cool and unique compared to many other hostels I've been. I stayed in a room with the balcony view, fabulous! I'll stay in the same place next time. Great Margaritas! People enjoyed the jacuzzi which I am not a big fan but the Margaritas were nearby. AC works like a champ and was quiet most of the time. There was always an empty shower/bathroom & lockers, a plus!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

DIANA SUSANA

Liked: Staff & service, property conditions & facilities
El lugar súper agradable y el staff siempre atento
Stayed 5 nights in Feb 2024

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Si pueden quedarse acá, háganlo
Tremenda opción accesible y muy linda, me quede 3 días 2 noches y fue muy lindo, el personal y la gente que se queda en el hostel es muy linda
Stayed 2 nights in Jan 2024

10/10 Excellent

Abner

Stayed 1 night in Oct 2023

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hostel, good price. Love the unique environment of the rooms. The only thing was that there was no electricity at our arrival. But other than that, would recommand 10/10
Stayed 3 nights in Oct 2023

10/10 Excellent

Yokasta

Stayed 3 nights in Sep 2023

8/10 Good

Xiaoyan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I was really impressed by the design of this hostel. All the space was well used and it was amazing to see so many guests stayed in the same big room but each had their own privacy. The kitchen and dining room was small and we had to take turns to have breakfast, but generally it was good. There's even a small Jacuzzi in the courtyard and it's kind of good to enjoy it for a while in the hot night.
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael Camilo

Stayed 1 night in Jun 2023

10/10 Excellent

Mayte

Liked: Cleanliness, staff & service, property conditions & facilities
Todo increíble, las camas súper cómodas y bien pensadas son como mini cuartos, tienes cargador, tu espacio y todo increíble. El personal súper amable, perfectamente bien ubicado, regresaría sin duda
Stayed 7 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Felipe

Stayed 1 night in Sep 2022

10/10 Excellent

MARIA E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien para estadia corta
Stayed 1 night in Jul 2022

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Laura Daniela

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Ubicación, precio, cocina compartida bien dotada. Falta limpieza en ropa de cama
Stayed 2 nights in Nov 2021

10/10 Excellent

Lucas Gabriel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar perfeito
Lugar perfeito para estar com os amigos.
Stayed 10 nights in Jan 2021

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hostel is great, the location is perfect, wifi works well. I took own room and I missed some stuff to keep my shirt and a frigobar. Also there is no much interaction between the other guests. They could organize party’s or something like that. Also i saw photos of the bar and I thought it is in the same place, but the pub is the other place completely different.
Stayed 5 nights in Sep 2019
Response from juan on Oct 10, 2019
Thanks Rafael for you review

8/10 Good

Alejandra Ivette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Si no te preocupa el agua caliente es perfecto!
El hotel muy bien, tanto instalaciones y la gente, la ubicación excelente. Pero no cuentan con agua caliente en las regaderas. Por ello no les doy excelente en todo.
Stayed 2 nights in Jul 2019

10/10 Excellent

Roselaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Esse hostel é maravilhoso. Entretanto, falta uma área de convivência maior. A área da piscina é pequena.
Stayed 2 nights in Jun 2019

10/10 Excellent

FERNANDA, São Paulo, SP

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A localização é excelente e a equipe muito prestativa. Ambiente tranquilo e quartos espaçosos para compartilhar sem problema algum. RECOMENDO!
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ame este hostel,es excelente la localización cerca de todo.el lugar muy cuidado,limpio .el desayuno muy bueno ! Con jacuzzi increible. No tengo nada malo para decir de este lugar.volveria a ir sin ninguna duda.
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Mar 2019
Response from Juan Ma on Apr 30, 2019
Nos alegra que te haya gustado la estadía en nuestro hostel

10/10 Excellent

lina marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MAGICO
EXCELENTE. BUEN LUGAR
Stayed 2 nights in Mar 2019
Response from Juan Ma on May 3, 2019
Hola LIna, buen dia nos sentimos muy agradados de que te haya gustado nuestros hostel. Eres bienvendia de nuevo. Te esperamos

6/10 Okay

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pour les jeunes.
Cet hotel ne correspond pas à notre mode de vie en vacance.C'etait un dortoir.
Stayed 2 nights in Dec 2018

8/10 Good

Maria Pilar, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cartagena
O Hostel é ótimo e fica perto de tudo.
Stayed 6 nights in Sep 2018