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Reviews of The Glen Yr Afon House Hotel

4 out of 5
The Glen Yr Afon House Hotel
Pontypool Road, Usk, Wales

Reviews

9.2

Wonderful

Rating 10 - Excellent. 44 out of 71 reviews" "
Rating 8 - Good. 25 out of 71 reviews" "
Rating 6 - Okay. 1 out of 71 reviews" "
Rating 4 - Poor. 0 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Very friendly and helpful staff. Property looking a little tired and middle aged.
Stayed 1 night in May 2024

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely peaceful spot. Staff very nice. Breakfast was excellent.
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Character
Old fasioned mainly in a good way, but certain aspects could do with some modernisation. Staff were friendly, breakfast was cooked to order (although it was fairly average). Everything very clean. Shower over bath was OK but the bed was far to soft for my preference. For the cost I feel it's a 3 star rather than 4. Could offer better room drinks and a gym maybe. I'd stay again but you can get a lot more facilities at other places for less spend.
Stayed 1 night in Feb 2024

10/10 Excellent

claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my 80th birthday and the whole family enjoyed our stay and we will return.
Stayed 1 night in Sep 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel stay spoilt by loud disco music
Nice hotel, lovely staff but a wedding each day of our 2-day stay, with a loud disco each evening. The music stopped at midnight, but as early risers this was way past our normal sleep time. Little sleep the first night, slightly more the second night when we were given a room at the other end of the hotel (though the music was still vibrating through the bed). We would be wary of staying there again in case there was another wedding.
Stayed 2 nights in May 2023

10/10 Excellent

Jason

Stayed 1 night in May 2023

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, comfy bed, really clean and lovely bathroom. Lovely breakfast. Super friendly staff would recommend.
Stayed 1 night in Oct 2022

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Amazing hotel, staff & food. Our stay could not have been any better.
Stayed 1 night in Aug 2022

10/10 Excellent

MR William N

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel...
Friendly and helpful staff...room nice and clean the the breakfast was excellent....will defiantly stay again next time i'm in the area...
Stayed 1 night in Jun 2022

10/10 Excellent

Andrew

Stayed 1 night in Jun 2022

8/10 Good

Gillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Will return.
Stayed 1 night in Aug 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel , staff so well trained, joy to see “
Stayed 2 nights in Aug 2021

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, food and service
Everything was great!
Stayed 1 night in Jul 2021

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The toilet in room 31 was far too close to the bath..you had to sit side wats on it
Stayed 1 night in Jun 2021

10/10 Excellent

Aju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bank holiday stay to remember
Fantastic hotel in the village of USK. convenient location for fabulous hikes and walks. staff has been fantastic. beautiful gardens and grounds. recommend a stay at Glen-yr-afon House Hotel.
Stayed 3 nights in May 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

10/10 Excellent

beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS trip
Lovely hotel great location
Stayed 2 nights in May 2021

2/10 Terrible

Lee

Business traveler
Disliked: Cleanliness, staff & service
Poor customer service and incorrect information
I booked this place because of the check in until midnight and because they were accomodating key workers who provided evidence of key worker status on arrival. I arrived at a pitch black hotel at 11.30pm and after ringing the door bell a number of times a man answered and told me they were closed. I had driven for over 4 hours to get there and said how is that possible i have a resrvation and showed him my phone with the confirmation email. He still said no thats not right we are closed. This back and forth continued for 10 minutes and he even told me to go to travel lodge, he was very unsympathetic and did not care that i had a reservation. I told him i needed a room and i would be out by 6am at this point he ssid ok if you are out by 6am you can stay. He was not happy about it though, he directed me to the room which was up 2 flights of stairs in darkness. I had to use my phone torch to find the room. The toilet had a film of black scum in it and room was cold. Its by far the worst experience i have ever had in a hotel.
Stayed 1 night in Jun 2020

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip to Usk
Stayed for 1 night on business. Hotel was quiet but food and service was excellent.
Stayed 1 night in Mar 2020

8/10 Good

Garry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Gareth

Liked: Cleanliness, staff & service, room comfort
Great Friendly Hotel
The reception and bar staff were very friendly and welcoming we were the room was spacious and was clean although a little dated but comfortable, breakfast was also good with plenty of choice.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money family room, little bit dated but clean and comfortable, excellent cooked breakfast included, really friendly staff, would definitely stay again.
Stayed 1 night in Dec 2019

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel, very welcoming. All requests at the hotel were taken care off.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Beautiful old building set in lovely grounds. Staff excellent can’t do enough for you.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good at GYA
Great room dedpite a delay on checking in. The room was clean. The room was a little warm the table top fan helped. The staff were very nice.
Stayed 1 night in Aug 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Place to stay in Wales
We got the family rooms which were really nice. They had two twin beds upstairs and a king sized bed downstairs. The food was really good and the staff was very friendly.
Stayed 1 night in Aug 2019

8/10 Good

rebecca s

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Jayne

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed as a group: 4 adults, 2 teenagers. Great location to walk into USKvillage where there are plenty of restaurants, pubs and some activities. Breakfast was not great - looked good but didn't taste great. They kindly allowed us to have one room with a 1 hour later check out.
Stayed 1 night in Aug 2019

10/10 Excellent

Paul, Bournemouth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and food. Chips were a little disappointing though.
Stayed 1 night in Jul 2019

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relaxed stay
This hotel is great, good service and the bedroom was very nice up to date and modern. The staff were warm and friendly. The only thing I would improve is the breakfast as the quality was poor for the cost of the hotel room.
Stayed 1 night in Jul 2019

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Enjoyed our overnight stay very much. Good breakfast and comfortable room. We checked in on arrival at the reception desk. Hotels.com website said there was no front desk and we would have to ring in advance of arrival. On ringing we were told that this was not the case and that we should expect a staffed reception desk round the clock!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is a beautiful place, the food was delicious and staff were friendly and helpful,
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the hotel were welcoming, friendly and helpful. Our room was spotless and the breakfast was great with a large range of choices. It’s a lovely location and the grounds are really pretty.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely property enjoy the looks and the feel of the place it have a lot of character surrounded by the trees very lovely
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent clean an quiet hotel, close to town. We will go back ro it .
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, all the staff was fantastic, food was really nice as well
Stayed 1 night in Dec 2018

10/10 Excellent

Roger

Liked: Staff & service
A luxurious country hotel in an attractive small town
Stayed 2 nights in Oct 2018