Bi-level Townhouse Suite, 2 Queen Beds with Sofa Bed, Kitchenette, Ocean & Pool View | View from room

Reviews of Grand Hotel of Cape May

2.5 out of 5
Grand Hotel of Cape May
1045 Beach Avenue, Cape May, NJ

Reviews

8.4

Very Good

Rating 10 - Excellent. 510 out of 1000 reviews" "
Rating 8 - Good. 286 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly, Billings

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ms on May 28, 2024
Good morning, Kimberly. We are delighted to see that you enjoyed your stay. We do appreciate your feedback and look forward to your return.

10/10 Excellent

James, Solon

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in May 2024
Response from MS on May 28, 2024
Good morning, James, we are fortunate enough to be located right on the beach. This provides our guests with easy access to the beach as well as breath taking views for our guests to enjoy. We appreciate your feedback and are happy to see you enjoyed your time here.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not expecting to dine so much at Hemingway’s but breakfast lunch dinner and bar service were excellent. Highly recommend.
Stayed 2 nights in May 2024
Response from ms on May 23, 2024
Good afternoon Susan,We are very thankful for your comments regarding your stay and especially your dining experience in Hemingway's. Thank you again for sharing and we look forward to having you back soon.

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn’t like about the trip was finding cheap dinning.
Stayed 3 nights in May 2024
Response from ms on May 23, 2024
Good afternoon Jenny,Thank you for sharing your experience with us for your recent stay. We are delighted that you enjoyed your stay and sorry that you could not find that certain food price point. We hope that you do return again and please ask the front desk staff for some inexpensive dining options.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay and plan to revisit in the future.
Stayed 2 nights in May 2024
Response from ms on May 17, 2024
Good morning Angela and thank you for your review of your stay. We are delighted to hear that you enjoyed your stay and as well as your plans for a future return. We look forward to seeing you back here soon.

10/10 Excellent

antonio

Liked: Staff & service, property conditions & facilities
Beautiful place,
Stayed 3 nights in May 2024
Response from ms on May 14, 2024
Good morning Antonio, We do appreciate the kind words.We take pride in our hotel and continue to improve in areas that are needed. We hope you enjoyed your stay and look forward to your return in the near future.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t understand paying all the money and I could not park on the property on Saturday night. Also was very noisy where we were.Staff was great restaurant was ok.
Stayed 2 nights in May 2024
Response from ms on May 13, 2024
Good morning Anthony and thank you for sharing your stay with us. We are sorry for the parking concern. We do have multiple areas around the hotel including the back lot of the property. If this occurs during a future stay again, please see the front desk for your parking options. We look forward to seeing you back with us.

4/10 Poor

Stanley

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived 2:00 to check in Was told our room wasn’t ready and said we will get a text when ready. Waited until 3:30 to get in check in was 3:00 We never had to wait so long to get into a room
Stayed 1 night in May 2024
Response from MS on May 13, 2024
Good morning Stanley and thank you for sharing your stay with us. Unfortunately we had a full hotel both Friday and Saturday nights. With that said, sometimes check in rooms after 3pm as stated in our policy. We do hope you understand and thank you for staying with us.

10/10 Excellent

Nicholas

Stayed 2 nights in May 2024
Response from MS on May 27, 2024
Good morning Nicholas. Thank you for taking the time to share your experience with us. We appreciate you staying with us and look forward to seeing you back here again.

10/10 Excellent

Kerri-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable environment, quiet, clean , lots of things to do in the area few blocks down as in golfing , arcade , beach access right across the street . I will be returning with my children’s for the summer .
Stayed 2 nights in Apr 2024
Response from Margie on May 1, 2024
Thank you for choosing the Grand Hotel. We appreciated the wonderful review and can't wait to see you in the summer.

8/10 Good

Xuejing

Stayed 1 night in Apr 2024
Response from MS on May 20, 2024
Good afternoon Xuejing,Thank you for your review on the hotel and your stay. We appreciate you letting us know of your stay here at the Grand Hotel. We look forward to having you back here soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ms on Apr 29, 2024
Good afternoon Stephen. Thank you for your review of the hotel. We are delighted to see that you enjoyed your stay and hope to see you join us in the future.

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the beds being like a sheet of plywood- very great stay. Fun quiet weekend.
Response from ms on Apr 23, 2024
Good morning Anthony and thank you for sharing your experience. We do apologize for the bedding experience. Our mattresses are a pillow top matress. We will further investigate the room and make changes if we have to. We hope that you join us again in the future.

6/10 Okay

Jeanine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed on the middle level, the people above us, which apparently are owned units, were incredibly loud. When we called to have this addressed the front desk dismissed our complaint because they owned the units. Literally was like construction from 6am to noon. We were unhappy especially because of the price we paid and we were completely dismissed.
Stayed 2 nights in Apr 2024
Response from ms on Apr 22, 2024
Good afternoon Jeanine we thank you for sharing your recent experience with us. The hotel consists of 173 hotel rooms and townhouses. All of these are rentable units in the hotel. The townhouses are not individually owned. With that said, there are quiet hours that are in place and must be followed. I will be following up with the front desk to look further into this. Thank you.

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from MS on Apr 21, 2024
Good morning Kim and thank you for sharing your experience with us. We appreciate your feedback and agree with you that, the Grand Hotel is a great place. We look forward to having you back.

2/10 Terrible

Stephen

Stayed 1 night in Apr 2024
Response from MS on May 13, 2024
Good morning Stephen. Thank you for sharing your hotel experience with us. If there is anything you would like to discuss further, please feel free to contact us at anytime.Thank you

8/10 Good

Norma

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ms on Apr 20, 2024
Good afternoon Norma, We do appreciate taking the time out of your day to share your hotel experience, We do hope that you join us again in the near future.Thank you

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
First time stay won’t be the last
Stayed 2 nights in Apr 2024
Response from ms on Apr 18, 2024
What great news Chirstine. We are happy that you enjoyed your stay and can't wait for your return.Thank you for sharing your experience with us and future guests.

2/10 Terrible

Dave

Traveled with partner
Very old and dated . Needs major renovation popcorn ceilings filthy worn out carpet ! Highly recommend you don’t stay there . We left immediately after checking in , for 2 nights ! Just gross !
Stayed 2 nights in Apr 2024
Response from MS on Apr 17, 2024
Good morning Dave and thank you for sharing your experience with us. We are sorry the accommodations were not suitable for you. We continue to renovate/upgrade the entire hotel as time warrants. We do hope that you reconsider and experience the changes that we continue to make.Thank you.

10/10 Excellent

Ron

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from MS on Apr 15, 2024
Good evening Ron and thank you for sharing your experience with us. We are delighted that you enjoyed your stay and hope to see you back in the near future.

2/10 Terrible

Christopher

Stayed 1 night in Apr 2024
Response from MS on May 6, 2024
Thank you for sharing your stay with us. If you would like to discuss your stay further, please feel free to give us a call. Thank you.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great location!
Stayed 2 nights in Apr 2024
Response from MS on Apr 11, 2024
Good morning Amanada and thank you for your compliments on our hotel. We do appreciate everyone's feedback so we can constantly improve.We hope to see you back here soon.

8/10 Good

Winifred Redden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful indoor pool and hot tub.
Stayed 2 nights in Apr 2024
Response from MS on Apr 10, 2024
Good afternoon Winfred and thank you for sharing your experience with us. We are happy to hear that you had a chance to experience our indoor pool and hot tub. We are lucky to have those indoor amenities to offer our guests all year long.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MS on Apr 10, 2024
Good afternoon Jamie,We do appreciate your review and are happy to see that you enjoyed your stay. We do hope to have you back with us in the near future.

8/10 Good

LaRonda, Denver

Liked: Staff & service, amenities, property conditions & facilities
Large indoor pool and hot tub were great on a cool windy spring weekend.
Stayed 3 nights in Apr 2024
Response from MS on Apr 9, 2024
Good morning LaRonda and thank you for sharing your stay with us. We are delighted that you enjoyed your time here and look forward to having you back soon.Thank you.

6/10 Okay

christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a courtyard where drunken guests gathered at night and made so much noise it was impossible to sleep. Such a shame that the hotel management did not intervene and the loud noises persisted well past 2am. Our experience otherwise was good but these drunken guests made sleeping impossible. Wouldn’t go back
Stayed 2 nights in Apr 2024
Response from MS on Apr 8, 2024
Good morning Christiopher and thank you for sharing your experience with us. We apologize for what you experienced. As staff is very limited overnight, we ask that guests report noise levels after quiet hours. Again, we apologize for your experience and do hope that you return for a more pleasant experince.

2/10 Terrible

James

We came in for coast guard graduation and I called the hotel and asked if we would be able to check in at 3 pm. I was told “Absolutely “ when we arrived, we were told our rooms were not ready and it was 4 pm. We were attending the coast guard dinner and since we didn’t have a room ready, our family of 8 had to get dressed in the Wawa bathrooms. We spent 500 dollars and was severely angered that nobody in the whole hotel was concerned that people’s rooms were not ready. Will never come back to this hotel.
Stayed 2 nights in Apr 2024
Response from MS on Apr 8, 2024
Good morning James and thank you for sharing your experience. We do understand that you arrived to the hotel early at 11:30am. We do have the policy of checking in by 3pm. We do apologize, as we missed the mark and checked you in at approximately 3:30pm. If there is another time that you would like to come back, we would like the opportunity to make it a better stay.Thank you

6/10 Okay

Jennifer

Traveled with family
Overall good.
Stayed 2 nights in Mar 2024
Response from MS on Apr 5, 2024
Good morning Jennifer and thank you for sharing your comments and stay with us. We do hope to see you back here in the future.

8/10 Good

Eurika

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and clean it would of been perfect if the food quality was better
Stayed 3 nights in Mar 2024
Response from MS on Apr 3, 2024
Thank you for letting us know of your stay. We do hope that you enjoy the remainder of your stay here.

10/10 Excellent

Domingo

Stayed 1 night in Mar 2024
Response from Margie on Apr 24, 2024
Thank you for choosing The Grand Hotel, We appreciate your feedback and hope to see you again.

10/10 Excellent

Brian and Jess

Stayed 2 nights in Mar 2024
Response from MS on Apr 22, 2024
Good afternoon Brian and thank you for sharing your experience with us. We are happy to see that you enjoyed your stay. We look forward to having you back in the near future.

6/10 Okay

Daniela

Traveled with family
The hotel (lobby and indoor pool) were good. The room was very small and the beds extremely uncomfortable. I would advised against staying in the rooms next to the parking lot as the noise level in insane. I will not be staying here again. Overall I didn’t think that for the price the hotel was worth, especially because of the guest rooms. Cape May has many other options that I will try next time.
Stayed 3 nights in Mar 2024
Response from MS on Apr 1, 2024
Good afternoon Daniela and thank you for sharing your stay with us. Unfortunately, with the layout of the hotel, the parking spaces outline each section of the hotel. We do appreciate you staying with us and sharing your concerns.

8/10 Good

Mona

Stayed 3 nights in Mar 2024
Response from Margie on Apr 21, 2024
Thank you for choosing The Grand Hotel. We appreciate your review and we hope to see you again.

10/10 Excellent

Beena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and the Convenient of the ocean. Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from MS on Apr 1, 2024
Good morning Beena,Thank you for your comments. We are very fortunate to have an indoor pool for our guests to use during the year. We are happy to see that you and the family enjoyed it. We look forward to your return in the future.

10/10 Excellent

Florence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked inside the main lobby. It was so clean and lightly colored decor. Not too many rugs, very clean. The room was so beautiful and well equipped and the balcony view was amazing. I do suggest a lifeguard for the indoor pool. Children were not properly watched by their parents playing rough in the water. So maybe a set of rules for someone to imply like a lifeguard. Other than that amazing cant wait to come back !
Stayed 1 night in Mar 2024
Response from MS on Mar 30, 2024
Good morning Florence,We do appreciate your comments/review regarding your stay. We do appreciate you sharing and are delighted that that you are enjoying your stay. Please enjoy the weekend and have a wonderful Easter holiday.

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, beautiful, right across from the beach, and a great price! Stayed only one night since we were there for the USCG graduation, but wish we stayed longer!
Stayed 1 night in Mar 2024
Response from MS on Mar 22, 2024
Good morning Olivia and thank you for sharing your experience with us. We do appreciate your review and please inform the Coast Guard graduate we appreciate his or her service.

8/10 Good

Dr. Antero

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedside light and electrical outlet and usb outlet not working
Stayed 1 night in Mar 2024
Response from MS on Mar 18, 2024
Good afternoon Dr. Antero, thank you for sharing your experience with us. We appreciate your helpful comments and know that our staff will be making sure these items are addressed. We do hope to see your return in the future.

8/10 Good

MICHELLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and restaurant was closed.
Stayed 1 night in Mar 2024
Response from MS on Mar 13, 2024
Good morning Michelle and thank you for your comments. We hope you enjoyed your stay here. We do appreciate your review and understand your concern regarding the restaurant and the pool. We are continuing to upgrade our Hotel and its amenities. Unfortunately, this is the only time to make these improvements. We hope you understand and look forward to having you back when these amenities are at their best.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to Cape May to attend my friend's son's graduation from United States Coast Guard boot camp. After a long trip from the west coast, it was absolutely wonderful to be able to rest from my trip at the Grand Hotel. Approaching the hotel there was plenty of parking. Check in was a breeze (so was the weather...40mph gusting up to 60). The staff member checking me in was polite, professional, had a pleasant and friendly personality. She took time to give me handouts about the area including food establishments in the area that deliver food to your room. She was very helpful and for my whole stay all the staff answered my questions and all had wonderful personalities. Entering my room I couldn't have been more pleased. The room was immaculately clean. The bedding and towels looked and smelled clean. No bed bugs present. I was also suprised to find a small refrigerator/freezer, a closet equiped with an ironing board and iron, and when I opened up the cabinet under the bathroom, I found a hair dryer! Nice lighting above the sink in the bathroom. Two people can get ready for an event...one can shower in the bathroom with the door closed then use the sink and mirror to get ready while another person can get ready at the second sink with large mirror immediately adjacent to the bathroom. It really expedites getting ready if two people are on a tight schedule. The room had a round table, a table in front of the couch (fold out bed), cable TV, a nice chest of drawers, and the bedsid
Stayed 3 nights in Feb 2024
Response from MS on Mar 11, 2024
Good morning WIlliam,We are pleased to see that you had a wonderful stay especially traveling at such a far distance. We thank you for detailing your stay and we will make sure we share this with our employees at the next meeting. We hope to see you back here again if the opportunity arises. Please make sure you pass along to your friend's son, we thank him for his service.Thank you

10/10 Excellent

John

Traveled with partner
Great shape. Rooms updated.
Stayed 1 night in Mar 2024
Response from Margie on Mar 6, 2024
Thank you for choosing The Grand Hotel. We appreciate your feedback and hope to see you again.

10/10 Excellent

Indira

Traveled with family
Liked: Cleanliness, staff & service
Great location! Hemingway’s served great food and offered a fun evening with music. The room was ok but location was perfect.
Stayed 2 nights in Feb 2024
Response from MS on Mar 5, 2024
Good morning Indira and thank you for taking the time to review your stay here. We do appreciate all of our guests' comments and improve on them each day. We are pleased you enjoyed your stay and look forward to your return in the near future.Thank you

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean comfortable rooms!!!
Stayed 1 night in Feb 2024
Response from MS on Mar 4, 2024
Good morning Michael and thank you for your letting us know of your experience. We are happy to see you enjoyed our hotel and your stay, and we look forward to your return in then near future.

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024
Response from Margie on Feb 28, 2024
Thank you for choosing The Grand Hotel. We appreciate your feedback and hope to see you again in the future.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024
Response from MS on Feb 23, 2024
Good evening Joseph and thank you for sharing your stay and commenting on our hotel. We do appreciate your feedback and are happy that you enjoyed your stay.We look forward to seeing you back here soon.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean, reasonable rate. Great bar. Restaurant ok, dinner hade a snafu, breakfast was fine. Nice location across from beach
Stayed 2 nights in Feb 2024
Response from MS on Feb 22, 2024
Good morning Stephen and thank you for your comments and sharing your recent stay with us. We do hope to see you back here again in the near future.

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The indoor pool and hot tub were outstanding
Stayed 2 nights in Feb 2024
Response from MS on Feb 19, 2024
Good afternoon Anthony and thank you for sharing your experience with us. We are very fortunate to have an indoor pool and hot tub especially at this time of the year. We continue to have weekend and holiday guests throughout the winter months which our staff appreciates.Thank you and we hope to see you back here soon.

10/10 Excellent

Ihor, Elkins Park

Traveled with family
Liked: Amenities
Comfort, convince, buetiful hotel! Highly recommend!
Stayed 1 night in Feb 2024
Response from MS on Feb 19, 2024
Good morning Ihor and thank you for choosing the Grand Hotel as your place to enjoy yourself. We are delighted to see that you enjoyed your stay and we thank you for your review. We hope to see you back here in the near future.

10/10 Excellent

Masayuki, MORRIS PLAINS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MS on Feb 20, 2024
Good morning Masayuki and thank you for sharing your experience with us and providing us with a great rating. We are pleased to see that you enjoyed our hotel and your stay. We do hope that you come and visit us again.

8/10 Good

Krista

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, but we were supposed to be in a room that slept five people, but the room only slept four, and we needed to bring a cot in, so it was extremely crowded in our hotel room and not comfortable to sleep.
Stayed 2 nights in Feb 2024
Response from MS on Feb 12, 2024
Good afternooon Krista. Thank you for sharing your experience with us and letting us know about your stay. We apologize for your misunderstanding with the number of persons in the room you reserved. For the room type reserved, the fifth person would require a portable rollaway bed. For future reference, we do have larger units that do not require a roll away bed, and can accomodate 5 persons.We hope to see you back in the near future.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from MS on Feb 12, 2024
Good morning Barry and thank you for sharing your stay with us. We do appreciate you letting us know how we are doing. If you would like to discuss your stay further with us, please feel free to give us a call.Thank you.