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We absolutely enjoyed our stay, and the location is excellent and most of all, the kind and excellent customer service! Letting us check in so early due to our flight arriving super early! No other hotel has treated us this nice in particular, priceless!!!
Only request would be to please keep
The pool open till 9 pm, would be appreciated and we look forward to coming back 💙
Value for money, cheerful, friendly, kept clean, and helpful staff
Marc
Stayed 6 nights in Sep 2023
4/10 Poor
Alan
Traveled with partner
Aug 4, 2023
Disliked: Cleanliness
Floor was filthy, had to wipe feet before getting in to bed. Bed sheets not white and crisp looking, pillows were shocking, flat, creased,didn’t feel clean. Mould on ceiling and walls in bathroom. Dirty mop smell on first entry to room. Yuck.
The facade and the pics fooled me. The beds are uncomfortable. The bathroom needs maintenance and a good clean (i was concerned by the mould growing on the bathroom ceiling and the paint falling from the ceiling).
All good suited our needs. Bed really comfortable. Very clean. Had a bit of difficulty finding where to open the entrance gate. Parking was a bit random too.
I have stayed tgere three times to date and each time i have experienced failings in the general upkeep of the place. From security doors not even closing let alone locking to curtains being held onto the rods with elastic bands and not being able to close them to block out the light, a bunk bed which was extremely rickety and squeeked so loud when my son and grandson moved it woke us up Whilst the rooms are clean its rather dirty and run down in the public areas. It seriously needs some TLC! I most likly wont stay there again!
Found cockroaches in our room as we checked in, manager was incredible rude about it and acted as if it was an inconvenience to move us. If we had the budget we would have left but unfortunately we weren’t able to book somewhere new.
George
Stayed 3 nights in Jan 2023
6/10 Okay
Jacqueline
Jan 5, 2023
Liked: Cleanliness, staff & service, amenities
Perfectly adequate. Very narrow room with the basics. Clean and conveniently located near a liquorland and night owl supermarket. Fitted the budget and availability over New Year. Friendly staff.
The location in great for my needs and the staff are helpful and friendly.
Although there is limited secure parking spaces due to the location.
This was my second stay for business needs and won't be my last
My room was small, doesn't have a table or chair instead there was a lounge chair which had no springs in the bottom and where a small table and chair could have gone.
Verified traveler
Stayed 2 nights in Jun 2021
8/10 Good
Verified traveler
Jun 27, 2021
Liked: Cleanliness, staff & service, amenities
The property is a little tired, but its great value, service is awesome and super clean!
Verified traveler
Stayed 1 night in Jun 2021
Response from Reception on Jun 27, 2021
Thank you much appreciated
8/10 Good
Verified traveler
Business traveler
Jun 8, 2021
Liked: Cleanliness, staff & service
Studio had everything you need. Was clean and comfortable but spoiled by the overwhelming smell of bleach.
Verified traveler
Stayed 1 night in Jun 2021
Response from Reception on Jun 15, 2021
Thank you for advising us of that. We certainly will rectify that.
Comfortable bed, easy to access on ground floor, convenience shops nearby and ease of checkin when late arrival, friendly service, secure room, heater/aircon, great price
Verified traveler
Stayed 1 night in May 2021
Response from Reception on May 18, 2021
Thank you, glad you had a good stay
10/10 Excellent
Verified traveler
Traveled with family and small children, Traveled with family
My family and I stayed there and the kiwi lady host was top notch.
Clean rooms
Friendly service
Bex
Stayed 1 night in Jul 2020
6/10 Okay
Joseph
Jun 19, 2020
Joseph
Stayed 1 night in Apr 2020
10/10 Excellent
Verified traveler
Feb 9, 2020
Liked: Cleanliness, staff & service
Verified traveler
Stayed 1 night in Feb 2020
6/10 Okay
Verified traveler
Traveled with group
Jan 20, 2020
Liked: Staff & service
The property is looking a little tired and little things need to be fixed to show that it is cared for. The air con that I had barely coped with the 36oC day that Cairns was having at the time so it was really too hot to sleep. It was a refridgerated air con that fitted through the wall rather than the more efficient split systems. To up grade would cost the owners a fortune.