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Reviews of Salvatores Grand Hotel

3 out of 5
Salvatores Grand Hotel
6675 Transit Road, Buffalo, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 744 out of 926 reviews" "
Rating 8 - Good. 142 out of 926 reviews" "
Rating 6 - Okay. 20 out of 926 reviews" "
Rating 4 - Poor. 11 out of 926 reviews" "
Rating 2 - Terrible. 9 out of 926 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay alone or with the family. It was our second time being there. The breakfast was good. The stuff is very nice and attentive. After a long day, we stopped by the bar. The service was excellent, and so was the music selection they were playing. The restaurant is very elegant, not sure about the food yet. Maybe next time we will dinner there as well. Mr. Salvatore, the owner is always walking around making sure everything is running smoothly. Even the restrooms by the bar and restaurant are impeccable, with clean hand towels for each person to use. The bedroom were very clean including the bathroom, and to me that is a plus. Overall, a splendid stay.
Stayed 2 nights in May 2024
Response from RJS on May 23, 2024
Thank you for reviewing our property. We are glad to hear you enjoyed your stay!

10/10 Excellent

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were super kind and courteous. Actually all staff were very friendly. Our room was upgraded for free to a suite due to an error on their end. The suite had a jacuzzi which was amazing! The food from the restaurant was excellent! No complaints at all, would stay here again with my family.
Stayed 1 night in May 2024
Response from RJS on May 23, 2024
Thank you aging for helping us out! It was a pleasure to host your family. We hope to see you again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of property and location were outstanding. Great value compared to similarly priced hotels in area.
Stayed 2 nights in May 2024
Response from RJS on May 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly
Stayed 1 night in May 2024
Response from RJS on May 23, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kathleen

The woman who checked me in was rude and had zero manners. Not a smile on her face or a warm welcoming feeling. Also aside from her black attire she looked like she just rolled out of bed. Not what I except when paying $200 per night for a room..
Stayed 1 night in May 2024
Response from RJS on May 17, 2024
Thank you for this important feedback. We are always looking for ways to improve and our guests are our best teachers.

10/10 Excellent

Michael, Schenectady

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay. The hotel is charming, with a sort of vintage luxurious feel to it. The staff are polite and happy to assist with your needs. Highly recommended if you're in the area.
Stayed 1 night in Apr 2024
Response from RJS on May 9, 2024
Thank you for staying with us! We value your feedback.

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and excellent food!!
Stayed 1 night in Apr 2024
Response from RJS on May 9, 2024
Thank you for staying with us! We value your feedback.

10/10 Excellent

Adam D.

Stayed 2 nights in Apr 2024
Response from RJS on May 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities
We will definitely come back !!!
Stayed 1 night in Apr 2024
Response from RJS on Apr 25, 2024
We will be here!

10/10 Excellent

Abigail

Stayed 1 night in Apr 2024
Response from RJS on May 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jamie

Stayed 1 night in Apr 2024
Response from RJS on May 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Catherine, Mississauaga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but really well maintained. We would stay here again.
Stayed 1 night in Apr 2024
Response from RJS on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from MjjK on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great find for a one night stay during a road trip with friends. It's a bit isolated (presumably because it's close to the airport).
Stayed 1 night in Apr 2024
Response from RJS on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Guy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was of excellent quality for the price. The memorial park across the street was a nice addition and the jacuzzi in the room was a welcome treat. The price for dinner was high but there are other options nearby. The continental breakfast was delicious with many great items.
Stayed 1 night in Apr 2024
Response from RJS on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sarah

Stayed 1 night in Apr 2024
Response from RJS on May 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Md Hasibul

Liked: Cleanliness, staff & service, property conditions & facilities
Classic hotel but neat and clean
Stayed 2 nights in Apr 2024
Response from MJJK on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room, Excellent Service and dining at Russell's was 5 Star all the way. Mike at the front desk was definitely 1st Class in service. We would highly recommend Salvatores and Russell's for any stay in Buffalo.
Stayed 1 night in Apr 2024
Response from MJJK on Apr 11, 2024
It was our pleasure to spend time with you during your special trip to Buffalo. Thank you!

10/10 Excellent

joette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MJJK on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome from top to bottom. Staff was friendly and professional, beds were firm and clean, breakfast had great selection, hotel was very clean, restaurant was excellent and there was a park just across the road honouring fallen heroes. So this was an educational experience for my children as well. Totally enjoyed my stay. Will be back for sure.
Stayed 1 night in Apr 2024
Response from MJJK on Apr 11, 2024
We can't thank you enough for taking visiting our property and then taking the time to review it as well. We are so pleased you enjoyed our facilities and our park. Please consider us again if your in town!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MJJK on Apr 8, 2024
Thank you for reviewing our property.

10/10 Excellent

Lashondra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Mar 2024
Response from MJJK on Apr 4, 2024
Thank you for your feedback.

10/10 Excellent

Darius

Stayed 4 nights in Feb 2024
Response from MJJK on Apr 4, 2024
Thank you for your review.

10/10 Excellent

Teresa

Stayed 1 night in Mar 2024
Response from RJS on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Bryson

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MJJK on Mar 27, 2024
Thank you for your feedback.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was.checking in. I dont believe they had my res. Great place
Stayed 1 night in Mar 2024
Response from RJS on Mar 23, 2024
Thank you for your review. After looking at your reservation we noticed that the last few letters of your last name never made it into our system. The clerk had trouble finding your reservation initially but eventually with your patience we were able to locate it. We hope to see you in the future!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Clean with great service!
Stayed 1 night in Mar 2024
Response from MJJK on Mar 14, 2024
Thank you for taking time to review our property!

10/10 Excellent

Rachel

Traveled with partner
We’re so grateful that we got a night away at such a luxurious place that was so welcoming!!!
Stayed 1 night in Mar 2024
Response from RJS on Mar 11, 2024
We are so glad to hear you enjoyed our property. Thank you for your review.

2/10 Terrible

Jeffrey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't have a room for me
Stayed 1 night in Mar 2024
Response from RJS on Mar 11, 2024
Thank you for taking the time to review or property. We see that you checked in on your scheduled date and that our hotel was not sold out that evening, so we were having trouble interpreting your review. Please feel free to reach out to me with any concerns you may have. Sincerely, Mark - General Manager

10/10 Excellent

robert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from RJS on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from RJS on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was beyond helpful
Stayed 1 night in Feb 2024
Response from RJS on Mar 11, 2024
We pride ourselves on those two very things. Thank you!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Feb 2024
Response from RJS on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dan

Stayed 1 night in Feb 2024
Response from RJS on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RJS on Feb 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aaron H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great service. Rooms were big and comfortable. The dining at the restaurant was incredible
Stayed 2 nights in Jan 2024
Response from RJS on Feb 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Holly M

Stayed 1 night in Dec 2023
Response from RJS on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dominic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RJS on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from RJS on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from RJS on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and the food is outstanding!!!
Stayed 1 night in Jan 2024
Response from RJS on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place a nice staycation
Stayed 2 nights in Jan 2024
Response from RJS on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Love the design and feel of this hotel. The Christmas decorations were absolutely beautiful
Stayed 2 nights in Dec 2023
Response from RJS on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RJS on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Annette

Stayed 2 nights in Nov 2023
Response from RJS on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional! Hotel employees were genuinely friendly and hospitable....guest services, housekeepers, waitresses, etc. The room amenities were perfect....microwave, fridge, coffee maker, etc. The room was comfortable, cozy and spotless. The breakfast was delicious. Thank-you for a wonderful experience.
Stayed 1 night in Nov 2023

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, staff & service
Hotel was ok a bit old worldly for my taste. Rooms need updating. Breakfast was ok nothing special
Stayed 1 night in Oct 2023

10/10 Excellent

Rusty, pleasant grove

Stayed 1 night in Nov 2023
Response from RJS on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel and I'm glad it's a family business.
Stayed 1 night in Oct 2023