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Reviews of Hampton Inn & Suites Buffalo Airport

2.5 out of 5
Hampton Inn & Suites Buffalo Airport
133 Buell Avenue, Buffalo, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 458 out of 1006 reviews" "
Rating 8 - Good. 284 out of 1006 reviews" "
Rating 6 - Okay. 104 out of 1006 reviews" "
Rating 4 - Poor. 72 out of 1006 reviews" "
Rating 2 - Terrible. 88 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Marcos

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Niveen

Liked: Staff & service
Understaffed
Stayed 1 night in Apr 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Kassie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The power was out, no room keys issued, phone lines down and no internet. This is a huge safety issue that was not provided any notice until check in.
Stayed 1 night in Apr 2024

2/10 Terrible

Debra-Lyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no Hydro we are requesting a refund
Stayed 1 night in Apr 2024

4/10 Poor

Shawn

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No wifi our entire stay, shower head dripped nonstop, breakfast had no coffee for 40 mins so I gave up hoping. Pretty disappointing for a Hampton propery.
Stayed 1 night in Apr 2024

8/10 Good

Alice

Stayed 2 nights in Apr 2024

2/10 Terrible

Tahina

Stayed 1 night in Apr 2024

10/10 Excellent

Victoria

Traveled with family
Close to airport, clean and friendly staff
Stayed 1 night in Mar 2024

6/10 Okay

Evelyn

Stayed 1 night in Mar 2024

4/10 Poor

Cassandra

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We had a bad experience. We booked a 2 queen bed room 2-3 weeks in advance and when we checked in at 4pm, they didn’t have any available. Was told a hockey team had booked them all. They put us in a room with a king bed and pullout. Not a great sleeping arrangement for the 2 on the pullout. Then the pool was closed and no notice was given at all. They were clearly short staffed, but the staff was friendly enough. We had to complain about the noise from the surrounding rooms multiple times. The breakfast was pretty good. We will not stay here again.
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms weren’t ready until an hour after check in. When we got to our room there was a man wearing a hazmat suit and spraying the room across the hall from us for what I assume was bed bugs. The pool was out of order and when we got back from dinner the elevator was out of order so we had to climb 4 flights of stairs. And everything in our room has stains on it, the chair, the sheets, etc. DO NOT STAY HERE!
Stayed 1 night in Mar 2024

8/10 Good

Paula

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional
Stayed 4 nights in Feb 2024

2/10 Terrible

Molly

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have found numerous bed bugs (412), stains on sheets in more than one room (414, 421, and 323), one whole shower does not work (412) and trash leftover (422). In addition to the bed and room issues, the front desk staff member has been rude and dismissive to our complaints, stating he is "exhausted and overworked" and made a joke about the bugs.
Stayed 1 night in Feb 2024

2/10 Terrible

Molly

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NUMEROUS BED BUGS. STAINS ON SHEETS. TRASH LEFT IN ROOMS. STAFF RUDE AND DISMISSIVE.
Stayed 1 night in Feb 2024

6/10 Okay

Lisa

Traveled with family
Liked: Staff & service
I thought the hotel smelt a bit musty, I did like the way the breakfast was set up, made for easy movement when there was a lot of people.
Stayed 1 night in Feb 2024

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, amenities
The bed was comfy! The breakfast was wonderful! My husband can not eat wheat so i so so happy there was breakfast for my husband to eat! The staff was wonderful. So helpful.
Stayed 1 night in Feb 2024

6/10 Okay

alex

Traveled with family
Disliked: Staff & service
Breakfast was great, especially the person in charge was so kind, organized and welcoming. On the other hand, the person at reception needs a few pointers in manners, civility and people skills. In addition, he was lost, incompetent and wanted to charge us twice for a room already settled in full. Nice try!
Stayed 1 night in Feb 2024

2/10 Terrible

j

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didnt have a room for us.that we booked 2 weeks before. At 9 pm with 2 young children they wanted us to look for new hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was fantastic!!! He was kind and polite!!! Excellent customer service!!!
Stayed 1 night in Feb 2024

8/10 Good

Paul

Traveled with partner
Average but enjoyed the stay and very close to the airport and good shuttle service
Stayed 1 night in Feb 2024

10/10 Excellent

kamod, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Brittany

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The only reason we booked this hotel was for the pool and the pool was down. Their sister hotel down the road had an open pool but it was inconvenient to leave the hotel and drive with our children. We could hear people talking and walking in the rooms around us. The headboard of the bed looked dirty, the seat of the chair in our room was worn down and looked like it needed to be replace. The bath tub was not as clean as I would have liked.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and a nice free breakfast provided.
Stayed 1 night in Feb 2024

2/10 Terrible

Franklin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room which they gave was terrible, the bed was constantly making quirky sounds and very uncomfortable. Very noisy place where people are loud and it clearly can be listen in my room even at 12 they are noisy and front desk haven’t done anything. The washroom is in pathetic where the exhaust fan was not working. I will never book this hotel via you guys . We need rest but seems wake up tired. Spend $150 for this terrible experience. Also they have taken additional deposit of $50 dollars when will get refund after 3-5 days which is not mentioned when I book the room. It’s vey very bad experience for me and my family.
Stayed 1 night in Feb 2024

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were outstanding at this property. A few of us were snowed in after an unexpected storm came in which cancelled our flights. The team made sure we had food and that we were comfortable and made sure that we knew that if we needed anything, they were they to help. The rooms were clean, check in process was easy and super convenient as the airport is across the street.
Stayed 1 night in Jan 2024

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman managing the breakfast in the morning was first class. He welcomes everyone to breakfast as they arrive and does anything he can to make sure they have what they need.
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good and Carl McClain, The driver was very professional and took care of us taking us to the airport and the breakfast was great! Very happy with our stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Stayed 2 nights in Jan 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Bed was really comfortable and the room was nice and quiet
Stayed 1 night in Jan 2024

8/10 Good

Blanca

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dzia Dzia trip
Okay 👍
Stayed 3 nights in Jan 2024

8/10 Good

Gerald

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Lynsy

Traveled with family and small children
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Mary

Traveled with family
Disliked: Staff & service, property conditions & facilities
Pillows uncomfortable, dirty shower, no bedding or pillows for pull-out bed, 2 towels for 3 people, no extra toilet paper, no cups in bathroom, no one answered the front desk phone, long wait at front desk for assistance when arriving.
Stayed 2 nights in Dec 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Joseph

Business traveler
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for the bills vs cowboys game. Everything was great. Shower could use a better showerhead. Walls are thin.
Stayed 1 night in Dec 2023

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Mame

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The staff in particular are very helpful, polite and pleasant.
Stayed 1 night in Dec 2023

8/10 Good

Nawl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer H ( GM) on Dec 5, 2023
Thank you so much for your feedback

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative thing that I could say is when we made the reservations we wanted two rooms together and they said there would be no problem. Hockey tournament came in and then we got moved to separate floors it worked, but it wasn’t ideal.
Stayed 1 night in Dec 2023
Response from Jennifer H ( GM) on Dec 5, 2023
I truly apologize for the inconvenience, However I do appreciate your feedback and we will continue to improve to give our guest 100% satisfaction

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jennifer H ( GM) on Dec 5, 2023
Thank you so much for your feedback

6/10 Okay

christopher

Stayed 2 nights in Nov 2023

10/10 Excellent

Saran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Hampton. The front desk staff Latisha was great. She provided great service that we will be certain to return. The breakfast guy Carl service was also outstanding as well.
Stayed 2 nights in Nov 2023
Response from Jennifer H ( GM) on Nov 30, 2023
Thank you so much for your feedback. We strive to give our guest a 100% and with feedback like yours we can continue to give our guest the best experience.

8/10 Good

Jasca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at checkin was very nice. She greeted me with a warm smile and friendly interaction. The room was decent. My only complaint is with the housekeeping of this property. The room was not well swept, and the shower definitely needed a good scrubbing with cleaner. If they would pay attention to the corners of the shower, and behind the curtain, they’d see the pinkish/red residue an uncleaned shower gets. Also, please change the shower curtain. The mustiness is very noticeable. Also, the slimy feeling on the bottom of the shower is concerning. I had to use a hand towel to stand on while I showered. Nothing a good scrubbing wouldn’t take care of.
Stayed 1 night in Nov 2023
Response from Jennifer H ( GM) on Nov 30, 2023
Thank you so much for your feedback. I do apologize for the Inconvenience regarding your stay and I am personally working with my housekeeping department on the issues. I do wish you would stay with us again to show you 100% satisfaction.

2/10 Terrible

Cindy

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Bad stay, nice staff. Cars stolen all the time.
Reception girl was doing best she could. Computers were down, didn’t get a room I requested…but she was great. My CAR WAS STOLEN from your parking lot and the reception tells me, while they call the cops, it happens a lot there! Maybe hire security or warn your patrons. Awful. It is your fault for no security or cameras.
Stayed 1 night in Nov 2023
Response from Jennifer H ( GM) on Nov 22, 2023
Thank You For your feedback. I am truly sorry for the experience you had here. We are located at a very secure property with cameras As we are a park at your own risk property.We will continue to help you with whatever you need. And Again I truly apologize for the events that occured.

2/10 Terrible

Keirsten

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our door lock did not work, and everytime we would leave the room we would be locked out and unable to get back in, the keycards wouldn’t work because the actual lock was broken. We got multiple different keycards and maintenance came up multiple times and it didn’t work. We were there for 4 days and 3 nights and everytime we left the room (which was on the 4th floor) we would have to go all the way downstairs to the front desk and wait for a front desk associate to come up with us and use a master key to unlock it, and sometimes we would have to wait. There was one really nice and helpful front desk lady however.
Stayed 3 nights in Nov 2023
Response from Jennifer H ( GM) on Nov 22, 2023
Thank you so much for your feedback. We are doing everything we can to improve the situation at hand. I do hope you stay with us again in the future and allow us to make your stay more enjoyable

8/10 Good

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, but the hotel is VERY busy. Being so close to the airport you do need to be prepared for people checking in and out at all hours and some noise at night when people are getting ready for their flights. The biggest issue is that there were not enough people working to accommodate this level of activity. We found that staff was great, but overworked and often apologizing as a result.
Stayed 2 nights in Nov 2023
Response from Jennifer H ( GM) on Nov 22, 2023
Thank you so much for your feedback. We are working hard on improving our areas that need improvement. Thank you so much and hope you will come back and stay with us

10/10 Excellent

Ellen

Stayed 1 night in Nov 2023