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Reviews of Almarena Madero Urbano

4 out of 5
Almarena Madero Urbano
Azopardo 770, Puerto Madero, Buenos Aires

Reviews

8.4

Very Good

Rating 10 - Excellent. 252 out of 530 reviews" "
Rating 8 - Good. 184 out of 530 reviews" "
Rating 6 - Okay. 58 out of 530 reviews" "
Rating 4 - Poor. 18 out of 530 reviews" "
Rating 2 - Terrible. 18 out of 530 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in May 2024
Response from Alejandra Cappa-Revenue Manager on May 20, 2024
Estimado Eduardo, muchas gracias por sus comentarios, esperamos volver a recibirlo nuevamente pronto! Saludos,

10/10 Excellent

CARMEN

Traveled with family
Liked: Cleanliness, amenities
Excellent I just miss my egg bowl
Stayed 8 nights in Apr 2024
Response from Alejandra Cappa-Revenue Manager on Apr 29, 2024
Dear Carmen, thank you for your comments, we really appreciate your feedback, Regards

10/10 Excellent

Mau

Business traveler
Liked: Cleanliness, property conditions & facilities
If you are looking to save money, stay confortable, safe and near restaurants & bars then this is the right spot for you.
Stayed 2 nights in Apr 2024
Response from Alejandra Cappa-Revenue Manager on Apr 29, 2024
Dear Mau, thank you for your comments, we really appreciate your feedback, Regards

10/10 Excellent

Perry

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property and the staff was amazing.
Stayed 4 nights in Apr 2024
Response from Alejandra Cappa-Revenue Manager on Apr 23, 2024
Dear Perry, thank you for your comments, we really appreciatte your feedback.Regards,

8/10 Good

Camila

Traveled with family
Liked: Cleanliness
Muy comodas las habitaciones y bien ubicado
Stayed 2 nights in Mar 2024
Response from Alejandra Cappa-Revenue Manager on Apr 2, 2024
Estimada Camila, muchas gracias por sus comentarios, esperamos volver a recibirla nuevamene pronto! Saludos

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Super clean. Everyone at the front desk is super helpful. It was helpful to us that everyone spoke English. We needed that! Gym is really nice. Pool is really nice. Very safe. Walk to nice to restaurants on River/Canal in nice local neighborhood with cafes.
Stayed 3 nights in Feb 2024
Response from Alejandra Cappa-Revenue Manager on Mar 11, 2024
Dear Lisa, thank you for your comments, we really appreciate your feedback! Regards

4/10 Poor

ANGEL, DORAL

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Wifi is really bad, the bathroom not to clean, you can see the mold in some areas
Stayed 3 nights in Feb 2024
Response from Alejandra Cappa-Revenue Manager on Feb 22, 2024
Dear Angel, than you for your comments, we will work on the items you have mentioned, Regards

10/10 Excellent

Jacob

Liked: Cleanliness, room comfort
Perfect spot!
Great city and a great spot to stay. A very inexpensive taxi ride to a ton of great places in BA. The staff was incredibly friendly, and definitely made us feel like we were returning home whenever we would get back from our daily adventures. I would definitely stay here again!
Stayed 6 nights in Feb 2024
Response from Alejandra Cappa-Revenue Manager on Feb 20, 2024
Dear Jacob, thank you for your comments, we really appreciate your feedback!

4/10 Poor

Stephen

Liked: Cleanliness
Disliked: Amenities
Beautiful place, but the floor boards weren’t installed properly and moved/slid when you walked on them. Poor communication from the hotel at all times. Internet didn’t work the entire stay. TV was not a smart TV (really doesn’t matter though since there was no internet). Oh and they don’t accept debit cards. They wanted a cash deposit HIGHER than the entire room rate because I didn’t have credit card!!! Seriously?!
Stayed 3 nights in Feb 2024
Response from Cristian Romano on Feb 16, 2024
Dear Stephen, thank you for your review. We apologize for the inconveniences you experienced during your stay at Madero Urbano Studios. We appreciate your feedback and will address the issue with the floor boards and poor communication to improve our services. Regarding the internet, we had some connection issues with our internet provider but fortunately it was solved for the compañy yesterday.We understand your frustration regarding the debit card situation and appreciate your understanding. We hope to have another opportunity to provide you with a better experience in the future.

8/10 Good

Darshana

Liked: Cleanliness, amenities, property conditions & facilities
We stayed two night. It’s clean apartment and we liked it. It’s walking distance to most of the restaurants
Stayed 1 night in Jan 2024
Response from Alejandra Cappa-Revenue Manager on Feb 14, 2024
Dear Darshana, thank you for your comments, we really appreciate your feedback, Regards

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, room comfort
Love the location
It was nice the staff were very friendly and helpful. The location is very close to bus station and walking distance to San Telmo where we usually eat breakfast. I would definitely stay at Alamera Modero again.
Stayed 4 nights in Jan 2024
Response from Alejandra Cappa-Revenue Manager on Feb 14, 2024
Dear Marie, thank you for your comments, we really appreciate your feedback, Regards

8/10 Good

Darshana

Traveled with partner
Liked: Cleanliness, amenities
Clean and good place. Walking distance to restaurants. We liked the location.
Stayed 1 night in Jan 2024
Response from Alejandra Cappa-Revenue Manager on Feb 14, 2024
Thank you Darshana! Regards

10/10 Excellent

awilda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alejandra Cappa-Revenue Manager on Jan 15, 2024
Estimada Awilda, muchas gracias por sus comentarios, esperamos volver a recibirla nuevamente pronto, Saludos!

4/10 Poor

Patricia

Liked: Cleanliness
Better Choices
I travel a lot all over the world and like to book hotels with kitchenettes. This hotel, for the money, was not worth it. Kitchenette was barely stocked with utensils, no coffee pot in room. Breakfast in the lobby was good, but had to eat cereal and coffee out of very small plastic or styrofoam cups, plastic utensils. Breakfast area was extremely small and they would not allow you to eat on the big chairs in the lobby even when there was not room in the specific eating area. No bathroom in lobby. Would not recommend this hotel for the money.
Stayed 1 night in Jan 2024
Response from Alejandra Cappa-Revenue Manager on Jan 10, 2024
Dear Patricia we are working to improve day by day, thank you very much for your comments, they help us to continue improving. Regards

10/10 Excellent

sebastian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super good location. The hotel is nice and you’ll be in a good atmosphere.
Stayed 3 nights in Dec 2023
Response from Alejandra Cappa-Revenue Manager on Dec 26, 2023
Dear Sebastian, thank you for your comments, we really appreciate your feedback, Regards

6/10 Okay

Pablo

Traveled with family
It was an average property for the price. They gave the same room to us and to a different couple so we were all very confused when random people opened our hotel room door. We had to switch rooms during our stay bc of maintenance (so weird). The parking was ridiculously expensive for Buenos Aires ($11/night). We got stuck in the elevator and no one did anything to help and when we informed them of the issue nothing happened and we could hear other people getting stuck for a full day until they fixed it. Overall a meh experience.
Stayed 1 night in Dec 2023
Response from Diego Ziggiotto on Dec 22, 2023
Buenas tardes Pablo Agradecemos sus comentarios y lamentamos que, por error involuntario haya existido una sobre asignación. En cuanto al cambio de habitación, usted reservó dos estadías diferenciadas y dicha acción, operativamente requería un cambio de unidad. Con respecto al servicio de cochera, recuerde por favor que la cochera pertenece al Hotel y es un servicio que el hotel presta. No somos una cochera convencional de las que pueda encontrar en la zona. La tarifa de USD 11 por noche se encuentra completamente equilibrada, además de contar con seguridad, respaldo y servicio de Valet.Con respecto al inconveniente en el Ascensor, lamentamos lo sucedido haciendo mención a la diligencia y rapidez del personal, que generaron una salida del módulo en tiempos aceptables. Desde ya, agradecemos profundamente su apreciación y esperamos contar con su presencia prontamente.Sin más, saluda muy atentamente.

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities
Recommended
Response from Alejandra Cappa-Revenue Manager on Aug 10, 2023
Dear Marie, thank you for your comments, we really appreciate your feedback, Regards

10/10 Excellent

Jose L

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to walk to Puerto Madero areas.
Stayed 1 night in Aug 2023
Response from Alejandra Cappa-Revenue Manager on Aug 8, 2023
Dear Jose thank you for your comments, we really appreciate your feedback, Regards

8/10 Good

Alfredo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 3 nights in May 2023
Response from Alejandra Cappa-Revenue Manager on May 11, 2023
Estimado Alfredo, muchas gracias por sus comentarios! esperamos recibirlo nuevamente, Saludos!

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was wonderful experience
Stayed 2 nights in Feb 2023
Response from Alejandra Cappa-Revenue Manager on Mar 3, 2023
Dear Tammy, thank you so much for your comments, we really appreciate your feedback, Regards

8/10 Good

Dan

Liked: Cleanliness, room comfort
Nice but nothing special.
Condition of room could have been better but was sufficient. Appeared to be severe water damage to flooring around entry/kitchenette area. Desk area had no electrical outlets that we could find. (A power strip could have resolved the problem, as desk lamp was plugged in through access hole to nearby closet) Staff turnover resulted in item left behind on previous trip (women's boots) being "LOST" despite being advised they would be held.
Stayed 3 nights in Jan 2023
Response from Alejandra Cappa-Revenue Manager on Feb 3, 2023
Dear Dan thank you for your comments, we will be working in every item you had mentioned. We really appreciate your feedback. Regards

2/10 Terrible

MARIA

Stayed 1 night in Oct 2022
Response from Alejandra Cappa-Revenue Manager on Nov 1, 2022
Maria, muchas gracias por sus comentarios! todo nos ayuda para seguir creciendo, Saludos!

10/10 Excellent

JOSE

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022
Response from Denise Lamas on Oct 6, 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Adriana

Liked: Cleanliness, property conditions & facilities
Friendly front desk people. Poor internet connection. Basic breakfast. Coffee machine
Stayed 2 nights in Jun 2022
Response from Alejandra Cappa-Revenue Manager on Jun 24, 2022
Dear Adriana, thank you for your comments, we really appreciate your feedback, Regards

8/10 Good

Pedro, Dorado

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good, with better mattress would be great.
Stayed 5 nights in May 2022
Response from Alejandra Cappa-Revenue Manager on Jun 3, 2022
Dear Pedro, thank you for your comments, we really appreciate your feedback, Regards

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Very clean. Nice outdoor pool and indoor whirlpool. Amazing customer service. Small rooms; only 2 adults and 2 kids the most.
Stayed 2 nights in May 2022
Response from Alejandra Cappa-Revenue Manager on May 27, 2022
Dear Sandra, thank you for your comments, we really appreciate your feedback! Regards

8/10 Good

ONEFAN

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022
Response from Alejandra Cappa-Revenue Manager on May 19, 2022
Estimado, muchas gracias por sus comentarios, Saludos!

6/10 Okay

Yolglaidis

Stayed 2 nights in Apr 2022

10/10 Excellent

Karen, The woodlands

Stayed 1 night in Feb 2022

8/10 Good

John

Liked: Room comfort
This resort was west of the canal, walking distance to popular restaurant and to main historical sites. The resort was okay to me. This place is an Apartment Resort, has different confirmation of beds. The size of the room was amazing. The room could use a little extra cleaning from scuff marks, cleaning the tile better in the shower. Most of the front staff is not bilingual. The signage to enter the resort is hidden.
Stayed 2 nights in Jan 2022
Response from Alejandra Cappa - Revenue Manager on Jan 24, 2022
Dear John, thank you for your comments, we really appreciate your feedback! Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wish there was a closer 24 hr parking. It was far away and weren’t the best blocks to walk at night.
Stayed 4 nights in Jan 2021
Response from Gerencia on Feb 6, 2021
Dear All, Greetings from CH Madero! I hope you are well with your family. We already appreciate the score you have given us. Of course we take your comments to keep growing and improving every day. Best regards

10/10 Excellent

Hefe

Liked: Cleanliness, amenities, property conditions & facilities
Good location, clean and quiet. Nice gym close to everything
Stayed 2 nights in Mar 2020
Response from General Manager on Mar 16, 2020
Dear Mr. Hefe, We are glad to know that you enjoyed your stay with us. We hope you could come again soon. Kinds Regards

2/10 Terrible

JAY, USA

Traveled with partner
There was prison like control over everything...may be good for others but we are not used to this...may be it was for our own good we will never know...place is excellent but the above reasons...
Stayed 1 night in Mar 2020
Response from General Manager on Mar 11, 2020
Dear Mr Jay, Thanks for choosing CH Madero Suites. We greatly appreciate your comments which help us to improve day by day. We are waiting for you again soon. Kinds Regards

10/10 Excellent

Angelica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING Hotel
AMAZING PEOPLE,great location, really clean
Stayed 5 nights in Feb 2020
Response from General Manager on Feb 18, 2020
Dear Mrs. Angelica, Greetings from CH Madero Suites! We are glad to know that you enyoed your stay with us. We hope you could come again soon. Kinds Regards

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Great room. Disgusted by the breakfast and all the plastic that was issued. Plastic bowels plastic knife and spoon. Plastic cup. All in the bin
Stayed 1 night in Feb 2020
Response from General Manager on Feb 8, 2020
Dear Scott; We are glad to know you enjoyed your stay! We will take your comments into account. Best regards, Laura Diez

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Good as an apartment but not hotel. Needs a bit of an update in the bedrooms. Lobby nice. Good location for Puerto Madero
Stayed 9 nights in Jan 2020
Response from General Manager on Jan 31, 2020
Thank you for your comments; we are a long term stay establishment. We will take into account your recommendations. Best regards,

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from General Manager on Jan 14, 2020
Muchas gracias por su evaluación!

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Laura Diez on Dec 1, 2019
Thank you Larry for your comments! We are glad to know you enjoyed your stay at CH Madero Urbano Suites. Best Regards,

6/10 Okay

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very poor amenities, very regular breakfast, modern but sad bedroom without any touch of warmth Just a business hotel for sleeping but nothing else except the gym that was large and fairly well equipped
Stayed 5 nights in Nov 2019
Response from Laura Diez on Nov 17, 2019
Dear guest, We are sorry to know you didn´t get an exceptional stay with us. Thank you for your feedback, we will work on this! Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with kitchenette. Swimming pool (although we did not use it). Excellent value for money
Stayed 1 night in Oct 2019
Response from Laura Diez on Oct 21, 2019
Dear guest, Thank you so much for your comments! Best regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall well, awful internet service, if you book this hotel planning to work from there bear in mind that internet does not work, you will need to go to the lobby and try to get a little signal, very good for vacation but no for business.
Stayed 5 nights in Oct 2019
Response from General Manager on Oct 15, 2019
Dear guest, Thank you for your comments, I apologise if you experienced issues with the internet, we will look into it since we do not normally have problems with its service. Best regards, Laura Diez

10/10 Excellent

Chantal, Caracas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CH Madero ofrece un sitio donde descansar, sentirse bien atendido y en una ubicación inmejorable. Siempre vuelvo.
Stayed 4 nights in Sep 2019

10/10 Excellent

Chantal, Venezuela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I adore CH Urbano Madero! Attention is nice, everything is clean and comfortable and is quite near to Puerto Madero.
Stayed 2 nights in Aug 2019
Response from Laura Diez - Manager on Sep 4, 2019
Thank you Chantal for your comments with are glad to know you enjoyed your stay with us. We hope to welcome tou again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in great location. Only downside is there is no bar or area where you can have a drink and relax at night after a long day in Buenos Aires.
Stayed 4 nights in Aug 2019
Response from Laura Diez - Manager on Sep 2, 2019
Thank you for your comments!

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists are nice and helpful. The room is clean, spacious and comfortable.
Stayed 3 nights in Jun 2019
Response from General Manager on Jul 14, 2019
Thank you very much for your comments, we are glad to know you enjoyed your stay at CH Madero Urbano Suites. We hope to welcome you back. Best regards, Laura Diez Manager

4/10 Poor

Verified traveler

Traveled with group
Overbooked, didn't stay there. It's ok though, we were able to go to a much better place that was actually cheaper.
Stayed 7 nights in Jun 2019
Response from General Manager on Jun 21, 2019
Dear Guest, We apologise for the inconveniences caused. Best regards,

8/10 Good

Verified traveler

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very well located, walking distance to San Telmo and Puerto Madero. Comfortable, clean, spacious room.
Stayed 1 night in Apr 2019
Response from General Manager on Apr 23, 2019
Thank you for your comments!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down, more like a hostel than a hotel. Smelly room, uncomfortable beds and bathroom in dire need of refurbishment
Stayed 1 night in Apr 2019
Response from General Manager on Apr 22, 2019
Dear guest, We apologise for any inconvenience you may have experienced during your stay. I will be looking into the issues you mention. Thank you for your feedback.