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Reviews of Scala Boutique Hotel

4 out of 5
Scala Boutique Hotel
Str CA Rosetti nr 19 sect 2, Bucharest

Reviews

8.8

Excellent

Rating 10 - Excellent. 75 out of 126 reviews" "
Rating 8 - Good. 32 out of 126 reviews" "
Rating 6 - Okay. 8 out of 126 reviews" "
Rating 4 - Poor. 7 out of 126 reviews" "
Rating 2 - Terrible. 4 out of 126 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ANDREI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and Stay
Stayed 5 nights in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

felicia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here its a very romantic athomsphere and the staff were extremely helpful and polite ! Would definetly come back soon x
Stayed 1 night in Dec 2023
Response from SCALA BOUTIQUE HOTEL on Dec 8, 2023
We are glad to learn you had a pleasant stay with us. Hopefully you will choose us for your next visit to Bucharest. Scala Boutique Hotel Team

8/10 Good

Elena

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was fantastic, very helpful ans kind. Bed was a little uncomfortable for me.
Stayed 1 night in Oct 2023
Response from SCALA BOUTIQUE HOTEL on Oct 2, 2023
We are happy to help and we hope that you will be our guest in the future as well.At your service,Alin - Frontdesk

10/10 Excellent

Francesca

Stayed 1 night in Sep 2023

10/10 Excellent

adrian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful décor and quiet location.
Fantastic and beautiful with clean and comfortable rooms. Location is a off the main street and a short walk to the old town but this means the noise outside is kept to a minimum. Close to the hotel is a Brewery tap room belonging to Hop Hooligans. So if craft beer is your thing its worth a visit. Old town is 10 minutes or so away and in the other direction are some other good bars and restaurants. Parking can be a bit of a thing but finding a space on the streets outside shouldn't be too difficult. Overall I would definitely recommend staying here.
Stayed 2 nights in Jul 2023

6/10 Okay

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Lovely vintage hotel… just in a sketchy looking neighborhood. No elevators so not easily accessible. Poor wifi.
Stayed 1 night in Aug 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel has a beautiful old décor that is both charming and comfortable. Staff were friendly and helpful while the hotel itself is perfectly located. A short walk to the old town for bars and restaurants but not too close as to make other options too far of a journey.
Stayed 1 night in Jul 2023

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was perfect. Conveniently located and the staff was incredible. We really felt at home here and loved the rooms and felt safe.
Stayed 3 nights in Jul 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is not just a hotel but a museum as well. Probably one of the least expensive museum where one can sleep in... (Most likely some changes have been made, but the essence is there.) Hard to be disappointed.
Stayed 4 nights in Jun 2023
Response from SCALA BOUTIQUE HOTEL on Jun 21, 2023
Hi George,Thank you very much for your most enthusiastic and opinion and your words are highly regarded and thoroughly appreciated. We sincerely hope that you would choose us again for your next here in Bucharest.Thank you and with best regards,Suraj Kalyanarthne,Scala Boutique Hotel Team

10/10 Excellent

Migena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We shall return one day … the staff was amazingly hospitable and competent. Thank you Scala!
Stayed 7 nights in Mar 2023

10/10 Excellent

Jolanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top boutique hotel!
Amazing experience! A pleasant walk in a previous century with all modern amenities . Decoration, furniture, size, atmosphere…all in all, I will always use this hotel in Bucharest!
Stayed 2 nights in Jan 2023
Response from SCALA BOUTIQUE HOTEL on Jan 29, 2023
Dear Mrs.Jolanda,Thank you very much for your kind reply, we will be happy to accommodate you again in our Hotel.Kind regards,Ana-MariaFront-Office Department

4/10 Poor

Lisa

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were promised airport transportation and nobody was there to pick up.. we were promised first floor and confirmed three times..upon arrival only available was 3rd floor. We requested wake up call on following morning and nobody called. Apparently everything requested and promised failed us
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Not satisfied
The hotel is very old, everything is unpleasant. We came around 8 pm and our room was not ready, we should wait another 30 min… the price is too high for such a location…
Stayed 1 night in Jul 2022

10/10 Excellent

Mirela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scala Bucharest
The Hotel is very nice in an excellent location. Not suited for persons with reduced mobility as no lift. There are 2 rooms at ground level. Ask for those if you have problems with stairs
Stayed 4 nights in May 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful hotel with lovely staff
The hotel is delightful! Opulent old world furnishings conjuring a time long past. It has real character. The staff are lovely and couldn’t do enough for us
Stayed 2 nights in Feb 2022
Response from Alin on Feb 23, 2022
Thank you kindly Samantha. We hope you will stay with us again, when you visit Bucharest again. Frontdesk

4/10 Poor

cristina, glen cove

Disliked: Cleanliness, property conditions & facilities
Stayed 17 nights in Jan 2022

8/10 Good

Deepak

Business traveler
Liked: Staff & service, room comfort
Stayed 6 nights in Oct 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020
Response from Angi on Nov 7, 2020
Have a nice day! Thanku you for reviews.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2020
Response from Angi on Jul 6, 2021
We wish you a good day ahead! Regards, I.Angela - Receptionist

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Vintage hotel from a gentler past
Beautiful vantage hotel doesn't look much fron outside but the rooms very tastefully done. Great continental breakfast also close enough to the old town to walk. We will be staying again
Stayed 2 nights in Feb 2020
Response from Andrei on Mar 4, 2020
Good evening Thanks for the review given to the hotel after your stay and we look forward to returning with open arms! Please let us know if you have the pleasure that were the problems encountered, that in the future we can offer you this unique experience that you have found. We are waiting for an answer when you can! All the best! FrontOffice Andrei B

10/10 Excellent

James, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a fantastic hotel, unique in every way, highly recommended, will definitely stay here again.
Stayed 3 nights in Feb 2020
Response from Andrei on Mar 2, 2020
Good evening Thanks for the review given to the hotel after your stay and we look forward to returning with open arms! Please let us know if you have the pleasure that were the problems encountered, that in the future we can offer you this unique experience that you have found. We are waiting for an answer when you can! All the best! FrontOffice Andrei B

10/10 Excellent

Joseph, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Scala hotel a beautiful property , every corner pleasing to the eye, comfortable bed, excellent breakfast and very helpful and friendly staff , definitely recommend .
Stayed 1 night in Sep 2019
Response from front office/ costin on Sep 23, 2019
Thank you and we look forward to you

10/10 Excellent

Tomas, Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charm place to stay in the city center
We had an excellent stay. We take the suite that was in the third floor (without lift) that was the unique discomfort we had as we didn't were told. However, the stay was very pleasant.
Stayed 3 nights in Jun 2019
Response from Andrei B. on Jul 6, 2019
Good afternoon, Thank you for choosing Scala Boutique Hotel Bucharest for your stay. We apologize for any inconvenience encountered during your stay and would like to assure that all necessary measures have been taken to remedy the problems immediately. Your opinion is very important for us and therefore would like to thank you very much indeed for drawing our attention on this problem. FrontOffice Andrei B.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Cristi on Aug 9, 2019
Thanks for your appreciation and we will be waiting for you! Sincerely, Cristi FrontOffice.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Good location .clean room very small bathroom with horrible shower very poor breakfast
Stayed 2 nights in May 2019
Response from Cristi on May 21, 2019
Thank you for choosing Scala Boutique Hotell for your stay and that your services have been up to your expectations. All the inconveniences encountered during your stay will be resolved as soon as possible and offer you as many facilities as possible. Sincerely, Cristi FrontOffice.

10/10 Excellent

Si In

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hotel
Great experience, book into this hotel as a treat for our last night in Romania. The location is convenient. The staff are really nice and helpful. Lovely building, would come back again if we ever go to Bucharest again.
Stayed 1 night in Apr 2019
Response from CRISTI on May 4, 2019
Thanks for your appreciation and we will be waiting for you! Sincerely, Cristi FrontOffice.

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very rude and unhelpful staff Pretty property but very dark and stuffy It’s a shame could be a nice place
Stayed 2 nights in Apr 2019
Response from Cristi on Apr 9, 2019
Thank you for choosing Scala Boutique Hotell for your stay and that your services have been up to your expectations. All the inconveniences encountered during your stay will be resolved as soon as possible and offer you as many facilities as possible. Sincerely, Cristi FrontOffice.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic ; close to the center ; historical ; helpful ; spacious rooms
Stayed 2 nights in Mar 2019
Response from Adrian T on Apr 5, 2019
Thank you for your review and we hope to see you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Andrei on Apr 2, 2019
Good evening Thank you for the note and we are waiting for you to come back to us! All the best! FrontOffice

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Why boutique? Why 5 stars?
The rooms are trying hard to be in line with a “boutique” hotel but unfortunately are full of “dust collectors” with a lot of unnecessary decorative elements who give the feeling of an cheap antiquity shop or Grandma’s bedroom. . Breakfast was a weird combination of posh nice items (curls/chunks of fresh butter, eggs cooked on demand, excellent selection of homemade jams) and weird dishes (cold Sheppard pie, breaded chicken drumsticks). A funny mixture between fresh products and last night dinner left overs. The service during breakfast was excellent. On the last I asked the reception if I can benefit from a late check-out the next say: check-out time was 12.00PM and my transfer was schedule at 1.00PM. The night receptionist said that is no problem as the room was vacant the next day. It was an unpleasant surprise in the morning when I was getting ready for a business meeting to be told that I have to leave the room or to pay extra for a 50 minutes later check-out. Great way to get me back in your hotel!
Stayed 3 nights in Feb 2019
Response from Cristi on Mar 3, 2019
Good morning, First of all, we would like to thank you for choosing our services. Also, with excuses for unpleasant experience, we want to inform you that your opinion is important to us and we will take steps to do so. Sincerely, Cristi FrontOffice.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
4 stars/ Boutique? NO WAY
The hotel has a perfect location: almost in the heart of the city very close to restaurants & bars, banks, exchange offices, public transport and supermarkets. The rooms are design and decorated more like a storage room than tailored to guest’s comfort with hard uncomfortable beds and pillows, plenty of furniture with hard to open drawers, and waisted spaces and corners When the room wasn’t clean one day and I asked for some clean towels I received after one hour and 2 old, over-used face towels and plenty of face towels and floor towels being told that the reception didn’t know where the other items are in the storage. Appalling customer service from the reception staff. After the first day I decided to stop asking basic question and request simple information as they everybody at the reception looked bored and annoyed that we disturb them. Is this the Romanian version of a “boutique” service?
Stayed 6 nights in Feb 2019
Response from Cristi on Feb 26, 2019
Good morning, First of all, we wolud like to thank you for choosing our services. Also, with excuses for the unpleasant experience, we want to inform you that your opinion is important to us and we will take steps to do so. Sincerely, Cristi FrontOffice.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Andrei on Feb 17, 2019
Thank you for choosing the Scala Boutique Hotel for your stay and we wish to thank you for our hotel We are so excited to come back! FrontOffice Andrei

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Noisy. outside and inside.
Stayed 1 night in Feb 2019
Response from Andrei on Feb 17, 2019
Thank you for choosing Scala Boutique Hotel for your stay. We apologize for the problems encountered during your stay and we will try to resolve them as soon as possible. We are waiting for you to come back! FrontOffice Andrei

10/10 Excellent

KH, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and comfortable boutique hotel close to major cultural institutions in the centre.
Stayed 2 nights in Dec 2018
Response from Cristi on Dec 11, 2018
Thanks for the evaluation, we are waiting for you again. Sincerely, Cristi FrontOffice.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it, quite a gem
A very special place, I had the greatest time! Would definitely recommend it, great breakfast, great atmosphere. Some green plants inside could take it to the next level. Great staff, very helpful.
Stayed 4 nights in Nov 2018
Response from Andrei on Dec 2, 2018
Thank you for your appreciation and I was very glad to welcome you to our hotel and on another occasion! All the best! Front-Office

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Andrei on Nov 13, 2018
Thank you for choosing Scala Boutique Hotell for your stay and that your services have been up to your expectations. All the inconveniences encountered during your stay will be resolved as soon as possible and offer you as many facilities as possible. Best regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Andrei on Nov 13, 2018
Thank you for choosing Scala Boutique Hotell for your stay and that your services have been up to your expectations. All the inconveniences encountered during your stay will be resolved as soon as possible and offer you as many facilities as possible. Best regards!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem! Old world character with modern convenience. Friendly staff. Excellent breakfast. We enjoyed a very restful night and would definitely stay here again.
Stayed 1 night in Sep 2018
Response from FrontOffice on Sep 30, 2018
Good morning, Thank you for your thoughtful review, we are glad that everything was to your liking. We will be glad to have you as our guest in the near future, hope you have a great day! Best wishes, FrontOffice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class central hotel
First class central hotel Great service Fantastic breakfast
Stayed 5 nights in Sep 2018
Response from FrontOffice on Sep 25, 2018
Good morning, We are glad to know that everything was to your liking and thank you for the kind review. We hope that we will have you as our guest in the future, have a pleasant day! Best regards, Miruna Dragunoiu FrontOffice

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best accommodation in Bucharest.
Great atmosphere, amazing breakfast.
Stayed 2 nights in Aug 2018
Response from Cristian on Jan 16, 2019
Hello, Thank you for choosing Scala Boutique Hotel. Thank you for your appreciation. Front office Cristian.

10/10 Excellent

Kathryn, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel scala is perfectly located; restaurant is outstanding; rooms and general ambiance very special.
Stayed 1 night in Aug 2018
Response from FrontOffice on Aug 8, 2018
Good morning, Thank you for your feedback, hope we will have you as our guest in the near future, have a great day! FrontOffice

10/10 Excellent

Kasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from FrontOffice on Aug 8, 2018
Good morning, Thank you for the review, hope we will have you as our guest in the near future! Best Regards, FrontOffice

8/10 Good

Dennis, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from FrontOffice on Jul 12, 2018
We highly appreciate your feedback, thank you for your review and we hope you will stay with us next time you will be in Bucharest. Have a nice day! Best regards, FrontOffice

10/10 Excellent

Verified traveler

Very cute Boutique hotel. Great modern amenities. Central location. Very helpful staff.
Stayed 2 nights in May 2018
Response from Miruna on Jun 2, 2018
We highly appreciate your feedback, thank you for your review and we hope you will stay with us next time you will be in Bucharest. Have a nice day! Best regards, FrontOffice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel near Romanian Athenuem
Excellent hotel condition and staff with very good brakfast
Stayed 4 nights in May 2018
Response from Miruna on Jun 2, 2018
We highly appreciate your feedback, thank you for your review and we hope you will stay with us next time you will be in Bucharest. Have a nice day! Best regards, FrontOffice

10/10 Excellent

OFER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון בוטיק מצויין, ממוקם במרכז, שרות אדיב וזמין תמיד, ארוחת בוקר טובה ועשירה למרות מדי פעם היה חסר מוצר כזה או אחר אך בסך הכל טוב מאד, בהחלט נשקול לחזור וגם להמליץ עליו. we recommend to make the reservation directly with the hotel and not through hotels site because the price will be about 10% cheaper !!
Stayed 8 nights in May 2018
Response from Miruna on Jun 2, 2018
We highly appreciate your feedback, thank you for your review and we hope you will stay with us next time you will be in Bucharest. Have a nice day! Best regards, FrontOffice

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location, great service. I would stay here again.
Stayed 4 nights in Apr 2018
Response from FrontOffice on May 3, 2018
Good morning, Thank you for your feedback! We loved that you had a good stay and we hope to see you soon as our guest.Have a great day! Best regards, Miruna Dragunoiu FrontOffice

10/10 Excellent

M, surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Hotel was really nice. It had charm and was full of quirky items. The room was huge and the bathroom was very large. Comfortable bed for a great sleep. Juliana, at reception, was absolutely wonderful and helped us with everything and anything, from booking tickets for the football match to charging our phones.
Stayed 4 nights in Apr 2018
Response from FrontDesk on Apr 14, 2018
We would like to thank you for choosing Scala Boutique Hotel**** for your stay. We thank you for your nice review and we hope to see again in our hotel. Have a nice day. Claudia Ghenciof FrontDesk.

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from FrontOffice on Apr 12, 2018
Thank you for your review, we highly appreciate your feedback. Hope you enjoyed your stay and we will love to have you as our guest in the future. Have a nice day! Best wishes, Miruna Dragunoiu FrontOffice