Bar (on property)

Reviews of Park Inn by Radisson Brussels Airport

4 out of 5
Park Inn by Radisson Brussels Airport
Grensstraat 3, B-1831, Diegem, Machelen

Reviews

8.8

Excellent

Rating 10 - Excellent. 325 out of 660 reviews" "
Rating 8 - Good. 245 out of 660 reviews" "
Rating 6 - Okay. 66 out of 660 reviews" "
Rating 4 - Poor. 12 out of 660 reviews" "
Rating 2 - Terrible. 12 out of 660 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

RICHARD

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Janey

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Room was ok but difficult to control heat. Euther too hot or too cold.
Stayed 2 nights in Apr 2024

2/10 Terrible

Nidhi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Young Chul, FAUST

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet Easy parking
Stayed 1 night in Mar 2024
Response from Anouk Palmers on Apr 16, 2024
Dear Young Chul, We are sincerely grateful for the time you spent sharing your experience with us.We are delighted to hear that the cleanliness of our rooms and the overall condition of Park Inn by Radisson Brussels Airport met your expectations, as we strive to maintain the highest standards of service. While we are pleased with your positive remarks, we regret if our service and room amenities did not entirely meet your satisfaction. We are committed to providing a seamless experience for all our guests and your feedback is crucial in our continuous efforts to improve our services. We hope to have the opportunity to serve you again and ensure a stay that exceeds your last experience. It is heartening to note that you found the parking facilities convenient, as we aim to provide ease and comfort from the very start of our guests' journey with us.We look forward to welcoming you back in the future for an even more enjoyable stay. Warm regards,

8/10 Good

JOAN GREGORIA, AJAX

Traveled with group
Liked: Cleanliness
The property is near a bus stop and is 15 minutes walk to Diegem train station, 3 stops to the city center. I love that the neighborhood is quiet and there’s a convenience store nearby. The food at the restaurant is pricey. Breakfast is not worthy. The room is clean. Front desk is ok.
Stayed 1 night in Mar 2024
Response from Anouk Palmers on Apr 12, 2024
Dear Joan, We thank you for taking the time to provide us with your feedback.We are pleased to hear that you found our location convenient, with easy access to public transportation and the comfort of a quiet neighbourhood complemented by nearby stores. We do, however, regret to hear that our restaurant prices did not meet your expectations; we strive to provide quality dining options that reflect the value. In regards to breakfast, we take pride in offering an extensive selection and will consider your feedback for future improvements. Our team is dedicated to maintaining a high standard of cleanliness in our rooms, and we're glad this was evident during your stay.We hope to welcome you back. Best wishes,

8/10 Good

Zhaoyi, Beijing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 mins’ drive to the airport. Shuttle bus available with a 5 EUR fare. Quiet and spacey room with a good breakfast provided. A good choice for a flight transfer overnight.
Stayed 1 night in Feb 2024
Response from Anouk Palmers on Feb 23, 2024
Dear Zhaoyi, Thank you for taking the time to share your experience with us.We're pleased to hear that our proximity to the airport and shuttle service added convenience to your stay. It's wonderful to know that you appreciated the quiet and spacious room, along with the breakfast offerings. We're glad that you found our hotel to be a good choice for a flight transfer overnight. While you've rated certain aspects of your stay highly, it seems there may be room for improvement in other areas. We aim to provide exceptional service and amenities, and we will certainly use your feedback to ensure we maintain our high standards.We look forward to welcoming you back for another pleasant stay in the future. Warm regards.

8/10 Good

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Room and facilities were excellent. Food and bar was good. €15 additional charge for parking fee for one night on top of a hefty nightly rate is a rip off.
Stayed 1 night in Feb 2024
Response from Anouk on Feb 6, 2024
Dear Justin, Thank you for taking the time to share your experience with us.It's wonderful to hear that you found our hotel clean and our room and facilities to your satisfaction. We also appreciate your kind words regarding our food offerings and bar service. Regarding the parking fee, we understand that additional costs can be a concern. Please note, our parking facility offers security and convenience, with the first two hours complimentary and competitive rates thereafter for our guests.We hope that we may have the pleasure of welcoming you back in the future. Kindest regards,

10/10 Excellent

Beatriz

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anouk on Feb 6, 2024
Dear Beatriz, Please accept our thanks for your kind review regarding your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to see you again soon. Best wishes,

10/10 Excellent

ABRAHAM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Great service
Stayed 1 night in Jan 2024

6/10 Okay

Lasha Bjalava

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Elbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, would recommend to anyone!
Stayed 1 night in Dec 2023

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I received over and beyond service and care by Marius throughout my stay. He was pleasant to be around. I will be returning.
Stayed 1 night in Dec 2023
Response from Dorota on Jan 3, 2024
Dear Joseph, Thank you for your positive review.I am happy to see that you had amazing stay with us and Marius was able to create memorable moments for you. I will share your amazing feedback with Marius. We hope to welcome you back.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to airport. On site parking a plus. Breakfast was good
Stayed 1 night in Dec 2023

10/10 Excellent

Kate

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Excellent service. Very friendly and helpful staff
Stayed 1 night in Nov 2023

10/10 Excellent

Teresita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean location
Stayed 1 night in Nov 2023

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

TALHA

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had a terrible experience with the property's shuttle service. During check-in, I reserve a shuttle to the airport for 6:10 a.m. Unfortunately, the car did not appear, and there was no update from the front desk, so a few guests were forced to compel the front office staff to arrange a taxi.
Stayed 1 night in Nov 2023

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel have the best lady at the reception. Laura was amazing! She deserves more than 5 stars.
Stayed 1 night in Nov 2023
Response from Dorota on Nov 28, 2023
Dear Monica,Thank you for a positive review. I am pleased to see that your stay with us was delightful. We hope to welcome you back. Kind regards,

10/10 Excellent

Genevieve

Stayed 2 nights in Nov 2023
Response from Dorota on Nov 28, 2023
Dear Genevieve,Thank you for taking your time to rate you recent stay with us. I am happy that you had amazing stay and we hope to welcome you back, kind regards,

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Airport shuttle service will leave you disappointe
I booked this hotel because it offered a shuttle service to/from airport. Big mistake! Their ‘shuttle service’ is a complete misrepresentation. There is no shuttle service from the airport, I had to take a taxi instead. There is a limited shuttle service to the airport (very limited) which must be pre booked and paid for! Most hotel airports offer free, on-demand 24 hour airport service, if that is the service you need, then don’t book this hotel.
Stayed 1 night in Aug 2023
Response from Dorota on Nov 8, 2023
Dear Guest,Thank you for taking time to comment on your recent stay with us. Currently, we only offer morning shuttle bus which needs to be booked in advance and costs 5/person. We hope to welcome you back

6/10 Okay

Nora

Stayed 1 night in Sep 2023
Response from Dorota on Oct 18, 2023
Dear Nora,Thank you for staying with us.I am sorry to see that your stay was not enjoyable and I apologize for any inconvenience. We hope to welcome you back. Kind regards,

10/10 Excellent

Valera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpfull stuff
Stayed 1 night in Sep 2023
Response from Dorota on Oct 5, 2023
Dear Valera,Thank you for staying with us.I am delighted to see that you enjoyed it.Furthermore, your kind words about our staff are truly appreciated.Kind regards,

10/10 Excellent

Stéphanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel, parfait pour être à proximité de l’aéroport
Stayed 1 night in Aug 2023
Response from Courtney De Kegel- Meeting & Events Coordinator on Sep 4, 2023
Dear Stephanie,Thank you for taking a moment to provide feedback regarding your recent stay. We look forward to welcoming you back the next time your travels lead you to the Brussels area.

2/10 Terrible

simon

Stayed 1 night in Jul 2023

6/10 Okay

Sophie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No convenient transfer to airport
The hotel was nice and clean however it claims that there was a shuttle transfer but the transfer had to be reserved in advance and no one informed us. We ended up getting a taxi each time
Stayed 1 night in Jul 2023
Response from Dorota on Jul 31, 2023
Dear Sophie,Thank you for taking time to share the feedback. I am very happy you enjoyed your stay with us. However, I am sorry to hear that you were not informed that shuttle needs to be booked in advance.We hope to welcome you back. Kind regards,

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Dorota on Jul 31, 2023
Dear Richard,Thank you for staying with us. I am really happy you enjoyed it. We hope to welcome you back,Kind regards

10/10 Excellent

Juan

Stayed 1 night in Jul 2023

10/10 Excellent

ma dulce ramos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast. Nice staff
Stayed 2 nights in Jun 2023
Response from Dorota on Jul 13, 2023
Dear Dulce,Thank you for commenting on your recent stay with us. I am delighted to see that you enjoyed your stay, and you appreciated the kindness of our staff.We hope to welcome you back, Kind regards

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Dorota on Jun 22, 2023
Dear Richard,Thank you for reviewing your recent stay with us. I am really happy to see that you enjoyed it.We hope to welcome you back, Kind regards,

10/10 Excellent

Ulf

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Dorota on Jun 22, 2023
Dear Ulf,Thank you for taking time to review your recent stay with us.I am delighted to see that you enjoyed it. We hope to welcome you back,Kind regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
The staff was very friendly and accommodating. I highly recommend it.
Stayed 1 night in May 2023
Response from Dorota on Jun 1, 2023
Dear Richard,Thank you for reviewing your recent stay with us. O am delighted to see that you had a great stay with us and appreciated high standard of service you have received from our ambassadors. We hope to welcome you back.

6/10 Okay

Abhaykumar Vasant

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

NEHUL, ELK GROVE VLG

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staffers
Stayed 1 night in Feb 2023
Response from Dorota - Front Office on Feb 27, 2023
Dear Nehul,Thank you for taking time to provide feedback regarding your recent stay with us. We are happy that you had a wonderful stay. Furthermore, the kind words about our team members are highly appreciated. We hope to welcome you back. Kind regards,

8/10 Good

Haitham

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A long dark walk from the train. Bus was not available. Other than that great property.

10/10 Excellent

Sylvia

10/10 Excellent

Isabelle

Stayed 1 night in Oct 2022
Response from Courtney De Kegel- Meeting & Events Coordinator on Oct 10, 2022
Dear Isabella,Thank you for your score. I am happy to see you enjoyed your stay with us. We look forward to welcoming you back in the future:

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Sep 2022
Response from Kind Regards, Courtney De Kegel - Meeting & Events on Oct 17, 2022
Dear Andrea,I am delighted to see that you had a fantastic stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Bethia

Liked: Cleanliness, staff & service, room comfort
Reception woman was thorough and charming. Except for an antiseptic (or something) odor in the room, our stay was fine. Good hamburger in restaurant last night.
Stayed 1 night in Sep 2022
Response from Kind Regards, Courtney De Kegel - Meeting & Events on Sep 22, 2022
Dear Bethia,I am delighted to read that you had a great stay with us. And Dorota added to your check-in/out procedure. I have passed it onto her and our front office manager. We look forward to welcoming you back.

4/10 Poor

Michelle

Disliked: Staff & service, property conditions & facilities
Hard to find the entrance of hotel ,nobody at desk noisy bar .noisy at night ,windows opened so mosquitoes and late wake up call 15 min
Stayed 1 night in Aug 2022
Response from Kind Regards, Courtney De Kegel - Meeting & Events on Sep 5, 2022
Dear Michelle, Thank you for taking a moment to provide feedback regarding your recent stay with us. I am sorry to read that your stay was not up to our standards we strive for. I have passed your feedback regarding your feedback onto our housekeeping team and our front office manager. We do hope to welcome you back in the future and provide a memorable stay in a good way.

6/10 Okay

Tim

Liked: Staff & service, property conditions & facilities
Has potential, rooms are nice and quiet. Cleanliness is not what it should be in bathroom or walls around bathroom. With black walls they better step up cleaning game. Shampoo and soaps are low end quality and containers didnt work or were empty. I travel quite often and check in took way way longer than it should have. Parking 15 eu per vehicle...
Stayed 1 night in Aug 2022
Response from Kind Regards, Courtney De Kegel - Meeting & Events on Sep 16, 2022
Dear Tim,I am happy to read that you enjoyed the peace of our rooms. I am sorry to read that the cleanliness of the room was not to our high standards we strive for as well had low supplies of amenities, I have passed it onto our Housekeeping Manager. We do hope to welcome you back in the future and providing you a memorable stay in the right way.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, well-designed rooms, good breakfast, efficient, polite staff, 5 minute taxi ride from the airport. It was a great alternative to spending the night at the airport for an 11 hour layover. I was pleasantly surprised.
Stayed 1 night in Jun 2022
Response from Rosie on Jul 15, 2022
Dear Maureen, Thank you for such a positive review. We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding. We look forward to welcoming you back on a future visit. Kind regards,

10/10 Excellent

Napoleon Djani

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Excellent food
Stayed 1 night in Jun 2022
Response from Courtney De Kegel- Meeting & Events Coordinator on Jul 25, 2022
Dear Napoleon, Dear Mr. McCartney, Thank you for this positive review. I am happy to read that you had a fantastic stay.

6/10 Okay

Marcus

Stayed 1 night in Jun 2022
Response from Rosie on Jul 15, 2022
Dear Marcus, We would like to thank you for your rating of your recent stay. We regret we were not able to meet all your requirements. We would certainly like to learn more about that in a private message. We look forward to welcoming you again. Best regards,

10/10 Excellent

Douglas

Stayed 1 night in Jun 2022
Response from Courtney De Kegel- Meeting & Events Coordinator on Jul 25, 2022
Dear Douglas, Thank you for this positive review. I am happy to read that you had a fantastic stay. If you have a moment we would love to know what prompted you to give us a maximum score.

6/10 Okay

Linda

Business traveler
Liked: Staff & service, property conditions & facilities
Average at its best
The hotel was, at its best, average. Had to change rooms because the first one had broken curtains and couldn't get the room dark. Underneath the bed was dust and trashes in both rooms. Not much changed after noting it to the reception. The overall look of the hotel is very dark, unappealing and hotel rooms themselves are really average; everything in the room feels it's a budget option / half broken. The personnel in the hotel was very friendly, unlike the personnel in the hotel restaurant. I don't understand the good reviews of the hotel.
Stayed 4 nights in Jun 2022
Response from Courtney De Kegel- Meeting & Events Coordinator on Jun 27, 2022
Dear Linda, Thank you for providing your feedback regarding your recent stay with us. I am sorry to hear that your stay was not up to the standards we strive for. I have passed your comments onto our engineering team and they are ensuring the room is perfect. I am happy to hear that you enjoyed our friendly staff, i am sorry to read about your experience in the restaurant. We hope to welcome you back in the future and provide a memorable stay in the right way.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Courtney De Kegel- Meeting & Events Coordinator on Jul 25, 2022
Dear Alison, Thank you for this positive review. I am happy to read that you had a fantastic stay. If you have a moment we would love to know what prompted you to give us a maximum score.

10/10 Excellent

James, Norwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Andy

Stayed 5 nights in Apr 2022

8/10 Good

Jon Justin

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Convenient Airport/Business Hotel
Decent hotel for business. Plumbing problems resulted in unpleasant odours lingering.
Stayed 3 nights in Feb 2022
Response from Courtney De Kegel - Meeting & Events Coordinator on Mar 3, 2022
Dear Jon, Thank you for your feedback. We are happy to see you enjoyed your stay with us. We are sorry to hear you experienced plumbing issues. I have passed the feedback onto our Technical team and we are ensuring it is fixed so it does not happen again. We look forward to welcoming you back once again.