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Reviews of Days Inn by Wyndham Brewerton/ Syracuse near Oneida Lake

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 231 out of 1004 reviews" "
Rating 8 - Good. 268 out of 1004 reviews" "
Rating 6 - Okay. 205 out of 1004 reviews" "
Rating 4 - Poor. 170 out of 1004 reviews" "
Rating 2 - Terrible. 130 out of 1004 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Glen

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Lisandra, Toa Baja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Manager on May 20, 2024
Dear Lisandra,Thank you for providing a rating. If there are specific aspects of your experience that contributed to the 3/5 rating or areas where we can improve, we would appreciate any additional feedback. Your input helps us enhance the quality of our services. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Good

Joan

Traveled with partner
Liked: Cleanliness, staff & service
Nice for one night stay
Stayed 1 night in May 2024
Response from Hotel Manager on May 19, 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you had a pleasant one-night stay with us. If you're ever in the area again, we'd love to welcome you back for another comfortable visit.Sincerely,Hotel Manager

6/10 Okay

Darrin

Disliked: Cleanliness, amenities, property conditions & facilities
Carpets are filthy, no coffee maker in room, not a pleasant stay
Stayed 1 night in May 2024
Response from Hotel Manager on May 12, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you experienced with the carpets and for the inconvenience of not having a coffee maker in your room. Your comments are important, and we will address these matters to ensure improvements are made. We hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely, Hotel Manager

6/10 Okay

Elaine, Springfield

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Needs some updating, paint, etc. however for the price and just sleeping there on our way to some place else, it suited our needs
Stayed 1 night in May 2024
Response from Hotel Manager on May 7, 2024
Dear Elaine,Thank you for sharing your experience with us. We're glad to hear that our hotel suited your needs for a convenient stopover. We appreciate your feedback about the need for updates, and we are continuously working on improvements to enhance our guests' comfort. We hope to welcome you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2024
Response from Hotel Manager on May 6, 2024
Dear Alberto,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.Sincerely, Hotel Manager

10/10 Excellent

Luis

It was fine
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that your stay was fine overall. If there's anything specific we can do to improve and make your next stay even better, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back soon.Sincerely,Hotel Manager

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Carl,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

CASEY E

Disliked: Amenities, property conditions & facilities
The rooms are not first class, the furniture worn, the bathroom shoddy, the TV a couple of generations short of recent technology. No microwave in the room, no closet.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,We apologize that the room did not meet your expectations in terms of furnishings, bathroom quality, technology, and amenities. Your feedback is important to us, and we will take it into consideration as we strive to improve our accommodations for future guests. We appreciate your honesty and hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future.Sincerely, Hotel Manager

6/10 Okay

Stuart

Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 10, 2024
Dear Stuart,Thank you for rating your experience with us. We're pleased to hear that you had a positive stay overall. We appreciate your feedback and hope to have the opportunity to serve you again in the future and earn that extra 2 points to make it a perfect 5.Sincerely, Hotel Manager

10/10 Excellent

Jan

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This is not the usual subject for a review, but this was one of the most cat proof and cat convenient motels Inhave ever stayed. The platform base on the bed fit so cats could not squeeze in and the head of the bed fit tightly against the wall. Only at the bottom of the beds do I have to stuff pillows so My cats could not sneak unde. The couch in the room also had so areas where cats could squeeze in. The bathroom was large so plenty of room for a litter box and food dishes.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Guest,Thank you for your unique and valuable feedback! We're delighted to hear that our motel was cat-proof and convenient for you and your furry friends. Providing a comfortable and accommodating environment for all our guests, including pets, is important to us. We're glad that our platform bed and couch design helped ensure your cats' safety and that there was ample space for their needs in the bathroom. Your satisfaction is our priority, and we look forward to welcoming you and your cats back for another enjoyable stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Roxane

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this Days Inn get an A for their pleasant reception and gracious breakfast experience. My husband might have changed his mind about staying at any Days Inn when we travel.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Roxane,Thank you very much for your stay. We're thrilled to hear that our staff at Days Inn provided you with a pleasant reception and gracious breakfast experience. Ensuring excellent customer service is a top priority for us, and we're thrilled to have made a positive impression. We appreciate your kind words and hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, comfortable bed, cons website says continental breakfast and another says light breakfast. Id say no breakfast. Coffee tea fruit juice and periodically some fruit. Disappointing. My room did not have a coffee maker or microwave as advertised.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our rooms clean and beds comfortable. However, we apologize for the discrepancy in the breakfast offerings and for any inconvenience caused by the lack of amenities in your room. Your comments are important to us, and we will address these issues with our team to ensure improvements are made. Please reach out to us directly so we can address your concerns further. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

8/10 Good

Susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The beds were comfortable and clean looking but the carpet was beyond dirty. The bathroom was clean with good water pressure in the shower but there were two hand towels and facecloths with only one bath towel for two of us.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Susan,Thank you for taking the time to write about your recent stay with us. We appreciate your pleasant remarks and will work on addressing any issues noted in the future. We look forward to welcoming you again soon.Sincerely, Hotel Manager

6/10 Okay

Kimberly

Traveled with partner
Disliked: Amenities, property conditions & facilities
The building is very old. Needs a lot of work.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 3, 2024
Dear Guest,We appreciate your feedback regarding the age of our building. Rest assured, we're continuously working on improvements to enhance our guests' experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

Nick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not properly cleaned, Cole slaw left in fridge, shirt in corner of the room. Overall this place rates lower than RedRoof or Motel 6 where we stayed when we had pets and which are considerably cheaper. Not satisfied.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 3, 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that your comments have been shared with our housekeeping team to ensure such oversights are addressed immediately. We strive to provide a clean and comfortable environment for all our guests, and we regret that we fell short of your expectations on this occasion.We appreciate your loyalty and understand your comparison with other lodging options. We value your business and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Ben

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 11, 2024
Dear Ben,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback is important to us, and we would greatly appreciate any specific details you could share about your concerns. We are committed to addressing and resolving any issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager

8/10 Good

Shawn

Traveled with partner
Liked: Staff & service
It was fine have stayed there often on way through the area. Inexpensive and quiet good place to crash.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for sharing your experience. We're glad to hear that you found our hotel to be a convenient and peaceful place to stay. Your feedback is greatly appreciated, and we look forward to welcoming you back on your future travels through the area.Sincerely, Hotel Manager

6/10 Okay

Jim

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Jim,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 Okay

Charlotte, Saint Leonard

Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Charlotte,Thank you for sharing your feedback with us. We're glad to hear that you had an overall satisfactory experience during your stay. Your input is valuable, and we will use it to make necessary improvements to enhance the experience for our guests. If there are specific areas you believe we can improve upon, please let us know. We hope to have the opportunity to welcome you back and provide you with a better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Buddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 20, 2024
Dear Buddy,Thank you for your excellent rating!We're delighted to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We appreciate your positive feedback and hope to welcome you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Peter

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Peter,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Frank

Liked: Room comfort
Disliked: Cleanliness
Breakfeast was a joke. No orange juice. Machine broken .Hardly anything there to eat for breakfast .
Stayed 3 nights in Jan 2024
Response from Hotel manager on Feb 3, 2024
Dear Guest,We apologize for the inconvenience you experienced with our breakfast service. Your feedback is important, and we'll address the issue to ensure improvements in the availability and variety of breakfast items. We appreciate your understanding and patience. If there's anything specific you'd like to discuss or share, please feel free to contact us directly. We hope to have the opportunity to provide a better experience during your next stay.Sincerely,Hotel Manager

4/10 Poor

Teresa

Liked: Cleanliness
My credit card was charged 5x
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 26, 2024
Dear Teresa,Right now, we have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. I'm sorry for any inconvenience.Sincerely, Hotel Manager

8/10 Good

audrey

A bit run down. But staff warm and friendly. Restaurants close by.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 22, 2024
Dear Guest,Thank you for your feedback. We appreciate your kind words about our warm and friendly staff and the convenient location with nearby restaurants. We're sorry to hear about any concerns regarding the condition of the property, and we'll certainly take your comments into consideration for future improvements. If there's anything specific you'd like us to address, please feel free to share. We value your input and hope to have the opportunity to provide an even more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Michelle, Kanata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room (4th floor king) was clean and quite beautiful and plenty of space as well as storage. Only thing missing was a room safe. The hotel is elegant. Breakfast as well as evening drinks and food (all included) was excellent value and service. The front desk and the valet service was also excellent. Highly recommend and would return.
Response from Hotel Manager on Jan 12, 2024
Dear Michelle,Thank you for your feedback. We're delighted to hear you had a positive and enjoyable experience during your stay! It's great that you found the room clean, beautiful, and spacious. We appreciate your feedback regarding the room's safety and will consider it for future improvements. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Patrick

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Patrick,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

8/10 Good

Mike

Traveled with pets
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 3, 2024
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

10/10 Excellent

Noemi, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Noemi,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Alisa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. Anyway, your feedback is important to us and you can contact at any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager

10/10 Excellent

Catherine

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Elisangela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Elisangela,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and close to everything. Just staying the night for a hospital visit in the morning. Close enough to St. Joseph's hospital in syracuse but far enough to feel safe Very nice staff.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Daniel,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

4/10 Poor

Luis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel manager on Dec 20, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Kathy, Renfrew

Liked: Amenities
I was checking in late as only an overnight stop on a trip home from Florida. All went very well and a nice quiet breakfast room with all I needed to get me on the road again.
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 17, 2023
Dear Guest,We're pleased to hear that your check-in process went smoothly and that you had a quiet and satisfying breakfast during your overnight stop. Your comfort and convenience are important to us, and we appreciate your positive feedback. If your travels bring you our way again, we look forward to hosting you for another pleasant stay.Sincerely, Hotel Manager

4/10 Poor

Roy, Hermon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the property was easy to get on and off 81, but the property needed to be updated . The breakfast was not really a breakfast, disappointed.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Roy,Thank you for highlighting the convenience of our property's location. We apologize for falling short of your expectations with our breakfast offerings and for the need for updates. We're constantly striving to enhance our facilities and offerings, and your comments will be considered as we work to improve. Your input is valuable, and we hope for the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Sonja

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Wasn’t a great stay. Dated properly and it seemed like there were people living in this motel. The staff however were good.
Response from Hotel manager on Feb 5, 2024
Dear Guest,We appreciate your feedback, and we're sorry to hear that your stay did not meet your expectations. We apologize for any inconvenience caused by the dated property and any perception of long-term guests. Your comments are valuable, and we will use them to address areas of concern and work towards improvements. We're pleased to hear that our staff provided good service. If there are specific details you would like to share or if there's anything we can do to make amends, please contact us directly. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

8/10 Good

Michel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Michel,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

8/10 Good

Dawn, Ashland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, room was good just didn’t have ice bucket.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Dawn,Thank you for your positive feedback regarding our staff and room during your recent stay. We're pleased to hear that you had a good experience overall. We apologize for any inconvenience caused by the absence of an ice bucket in your room. We use feedback from guests to improve our services. You can expect an even better stay the next time. Hope you will visit again soon.Sincerely, Hotel Manager

6/10 Okay

Marvin, Black River

Traveled with group
Liked: Cleanliness, staff & service
Dated
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Marvin,Thank you for taking the time to share your feedback with us. We apologize if you found our hotel to be dated during your stay. We will certainly consider it as we continue to make improvements to our property. Hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Gretchen

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not the best
Check in was fine. Our room was not great - the bathroom has a mold issue. The hallway smelled like pot smoke evening and morning. The breakfast was fine, but no staff person was present at the desk the whole time I was there from 6am to 8am.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 23, 2023
Dear Guest,We appreciate your pleasant remarks. We are sorry to hear about the issues you encountered during your stay. Your feedback is crucial, and we'll address these concerns immediately to ensure a better experience for our guests. Regarding the absence of staff at the front desk during breakfast hours, we apologize for the inconvenience caused. Your comments will be shared with our team to improve our service. Hope you will visit again.Sincerely, Hotel Manager

8/10 Good

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 18, 2023
Dear Jean-Luc,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. We hope you will revisit us soon. Sincerely, Hotel Manager

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 10, 2023
Dear Peter,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Good

JOHN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 7, 2023
Dear JOHN,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely,Hotel Manager

4/10 Poor

Liles

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Check in was quick, easy and friendly. I appreciated the clean towels and bed linens but the tub had hair in it, the toilet needed to be scrubbed, the light in the bathroom wouldn't turn on, and the soap dispenser was empty.
Stayed 2 nights in Nov 2023
Response from Hotel manager on Nov 6, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean and staff was professional and very helpful.. Crystal at the front desk was amazing and very helpful..
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Kara,Thank you for your kind words. We're delighted to hear about your positive experience during your stay. It's wonderful to know that you found the property very clean and that our staff, especially Crystal at the front desk, was professional and incredibly helpful. We'll make sure to pass your compliments along to her. We look forward to serving you again in the future.Sincerely,Hotel Manager

2/10 Terrible

margaret

Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 25, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Andrea

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to dinner - and returned to a parking lot of people just wandering around. Obviously either high or drunk. Place has an odd odor. Babies and dogs barking. Staff was not very friendly when being checked in. Didn’t communicate very well and seemed indifferent. Manager was on her cell phone nearly the whole time while “training” a new person.
Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 6, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

John, Minneapolis

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 10, 2023
Dear John,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager