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Reviews of Crowne Plaza Bratislava, an IHG Hotel

4 out of 5
Crowne Plaza Bratislava, an IHG Hotel
Hodzovo Namestie 2, Bratislava

Reviews

9.0

Wonderful

Rating 10 - Excellent. 232 out of 384 reviews" "
Rating 8 - Good. 111 out of 384 reviews" "
Rating 6 - Okay. 29 out of 384 reviews" "
Rating 4 - Poor. 7 out of 384 reviews" "
Rating 2 - Terrible. 5 out of 384 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Stayed 2 nights in Sep 2024
Response from Jakub H. on Oct 29, 2024
Dear Jacqueline,thank you so much for taking the time out to share your review. It will be our pleasure to welcome you back.Warm regards,Hotel Management

8/10 Good

Wilfred

Stayed 1 night in Sep 2024
Response from Jakub H. on Oct 22, 2024
Dear Wilfred,thank you so much for taking the time out to share your review. We can't wait to welcome you back soon.Warm regards,Hotel Management

10/10 Excellent

Michael

Stayed 2 nights in Sep 2024
Response from Jakub H. on Oct 14, 2024
Dear Michael,hank you so much for giving us the best rating possible. We are pleased to learn that your time with us was wonderful.We trust that soon we will have the opportunity to welcome you back again soon.Best regards,Hotel Management

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pu led this place to stay because of the sauna , wasn’t working. They had a poker thing happening that took up a lot of the main floor area, and took away the seat by the front door.
Stayed 2 nights in Sep 2024
Response from Jakub H. on Sep 29, 2024
Dear Stephen,thank you for taking the time to share your honest feedback, it's much appreciated. We strive to provide the highest level of service and only through this form of honest communication are we able to improve as a hotel.It will be a pleasure for us to make a difference and exceed your expectation during your next visit to Bratislava.Warm regards,Hotel Management

6/10 Okay

Joseph

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tub/ shower combo is very dangerous. Carpet needs an update. Whole facility smelled of old smoke. Clean, but needs a refresh. Staff was very nice and helpful. Great location.
Stayed 2 nights in Sep 2024
Response from Jakub H. on Sep 29, 2024
Dear Joseph,it's certainly disappointing to learn that you have not had an as enjoyable time as we would have hoped and that the experience fell short of your expectations. We value your feedback, take it seriously and the points raised have been discussed with the relevant teams and managers. We do hope to welcome you back on another occasion.Warm regards,Hotel Management

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite busy near hotel on main street but close to the old town
Stayed 2 nights in Aug 2024
Response from Jakub H. on Aug 27, 2024
Dear Robert,it was a pleasure to have you as our guest at Crowne Plaza Bratislava.and we are happy to read that you had a wonderful stay.It will be our pleasure to welcome you back.Warm regards,Hotel Management

8/10 Good

Lee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and handy location
Stayed 1 night in Aug 2024
Response from Jakub H. on Aug 12, 2024
Dear Lee,thank you for sharing your experience from your recent stay with us at Crowne Plaza Bratislava. We are very delighted to read that you had an amazing stay and we hope to welcome you once again soon.Kind regards,Hotel Management

10/10 Excellent

Albin

Stayed 1 night in Jul 2024
Response from Jakub H. on Aug 5, 2024
Dear Albin,thank you so much for taking the time out to share your valuable feedback and giving us the best rating possible. We are pleased to learn that your time with us was wonderful.Warm regards,Hotel Management

10/10 Excellent

Albin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024
Response from Jakub H. on Aug 5, 2024
Dear Albin,thank you for being our guest and taking the time to share your review. We are glad that you were satisfied with our services. We hope we will have a chance to welcome you once again if you come back to Bratislava.Best regards, Hotel Management

10/10 Excellent

Albin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jul 2024
Response from Jakub H. on Jul 31, 2024
Dear Albin,thank you so much for giving us the best rating possible. We are pleased to learn that your time with us was wonderful.It will be our pleasure to welcome you back.Warm regards,Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024
Response from Jakub H. on Aug 5, 2024
Dear David,thank you so much for giving us a 5-star rating. We are truly happy to read that you had a beautiful stay!It will be our pleasure to welcome you back.Warm regards,Hotel Management

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service, amenities
The hotel was fine for one night in Bratislava. On a Sunday evening the hotel was dead, no atmosphere. There is a smell of stale cigarettes everywhere but our room was clean and comfortable, but very small for 3 people. We could barely walk around the beds. The staff were lovely. The bar staff were particularly welcoming. Great central location. Parking was pricey but convenient and we managed to park outside the hotel so didn’t need to navigate the underground parking.
Stayed 1 night in Jul 2024
Response from Jakub H. on Jul 31, 2024
Dear Andrew,thank you for a review of Crowne Plaza Bratislava. We do value all feedback from our guests, both positive and negative, as it is the only way to ensure we continue to grow and evolve our services.On one hand, we are very happy to hear that you like our location and the service of our colleagues. On the other hand, we are very disappointed that we did not meet all your expectations. Your opinion is very important to us. On this way, we would like to assure you that all your points will be discussed on the Executive level for an improvement.It will be a pleasure for us to make a difference and exceed your expectation during your next visit to Bratislava.Kind regards,Hotel Management

10/10 Excellent

Marek

Stayed 1 night in Jul 2024
Response from Jakub H. on Aug 20, 2024
Dear Marek,thank you so much for taking the time out to share your valuable feedback and giving us a 5-star rating. We are pleased to learn that your time with us was wonderful.We hope we will have a chance to welcome you once again if you come back to Bratislava.Best regards, Hotel Management

10/10 Excellent

DANIEL, Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town!
Stayed 2 nights in Jul 2024
Response from Jakub H. on Jul 24, 2024
Dear Daniel,thank you so much for taking the time out to share your valuable feedback and giving us a 5-star rating. We are pleased to learn that your time with us was wonderful.We hope we will have a chance to welcome you once again if you come back to Bratislava.Best regards, Hotel Management

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024
Response from Jakub H. on Jul 17, 2024
Dear Mark,thank you so much for giving us the best rating possible.We are pleased to learn that your time with us was wonderful.It will be our pleasure to welcome you back.Warm regards,Hotel Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing staff
amazing staff. our flight arrived early- checked in by 1000am. very helpful staff. got a room with presidential palace view
Stayed 2 nights in Jul 2024
Response from Jakub H. on Jul 17, 2024
Dear guest,thank you for sharing your recent experience at our hotel and for your note of appreciation towards the quality of service and warm care of our colleagues. We hope we will have a chance to welcome you once again if you come back to Bratislava.Best regards, Hotel Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andy
Very good location a short walk to the river and town shops and restaurants. Nice secure car park underground
Stayed 2 nights in Jul 2024
Response from Jakub H. on Jul 17, 2024
Dear guest,thank you very much for taking the time to share your thoughts and insights with us. It has been a great pleasure to have you with us. We trust that soon we will have the opportunity to welcome you back again soon.Kind regards,Hotel Management

10/10 Excellent

Tevita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024
Response from Jakub H. on Jul 17, 2024
Dear Tevita,thank you for being our guest and taking the time to share your review. We are glad that you were satisfied with our services. It will be our pleasure to welcome you back.Warm regards,Hotel Management

6/10 Okay

dario

Traveled with family
Liked: Cleanliness, staff & service
Room was warm
Stayed 1 night in Jun 2024
Response from Jakub H. on Jul 2, 2024
Dear Dario,thank you for taking the time to share your honest feedback, it's much appreciated. We strive to provide the highest level of service and only through this form of honest communication are we able to improve as a hotel.It will be a pleasure for us to make a difference and exceed your expectation during your next visit to Bratislava.Warm regards,Hotel Management

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Jun 2024
Response from Jakub H. on Jun 27, 2024
Dear Javier,thank you for taking the time to post your review and share your experience!We are delighted that you enjoyed your visit, and you were satisfied with our hotel.We hope we will have a chance to welcome you once again if you come back to Bratislava.Best regards,Hotel Management

8/10 Good

Axel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of Bratislava
Hotel is cozy. Has a very well equipped gym. Its a little old but overall in good condition. There is a casino in the UG floor and that makes the environment, not that great. Overall a good stay.
Stayed 2 nights in Jun 2024
Response from Jakub H. on Jun 27, 2024
Dear Axel,thank you very much for taking the time to share your thoughts and insights with us. It has been a great pleasure to have you with us. We trust that soon we will have the opportunity to welcome you back again soon.Kind regards,Hotel Management

10/10 Excellent

Fawaz, Riyadh

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2024
Response from Jakub H. on Jun 27, 2024
Dear Fawaz,thank you so much for giving us the best rating possible. We are truly happy to read that you had a beautiful stay, and we can't wait to welcome you back soon.Warm regards,Hotel Management

8/10 Good

Kam Wah

Stayed 1 night in Jun 2024
Response from Jakub H. on Jul 2, 2024
Dear Kam,first and foremost, thank you very much for staying with us and taking the time to provide us with your feedback. It will be our pleasure to welcome you back.Warm regards,Hotel Management

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well kept with polite efficient staff
Stayed 1 night in May 2024
Response from Hotel Management on May 29, 2024
Dear Russell,Thank you for your kind words! We're glad to hear you found our hotel clean and well-kept, and our staff polite and efficient. We hope to welcome you back soon at Crowne Plaza Bratislava.Sincerely,Hotel Management

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024
Response from Hotel Management on May 29, 2024
Dear Kameron,Thank you for giving us the 10/10 rating. We trust that we will have the opportunity to welcome you back at Crowne Plaza Bratislava.Sincerely,Hotel Management

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities
Wow. Right across the street from the presidential palace and near the old city. first class.
Stayed 2 nights in May 2024
Response from Jakub H. on Jun 10, 2024
Dear Keith,thank you for being our guest and taking the time to share your review. We are glad that you were satisfied with our services. It is always a pleasure to read such positive comments.It will be our pleasure to welcome you back.Warm regards,Hotel Management

2/10 Terrible

Sharmal

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible is not even the word for the place, it was distgusting. The room was full of dust, the carpets stank, receptionist did not care.
Stayed 2 nights in May 2024
Response from Jakub H. on May 27, 2024
Dear Sharmal,it's certainly disappointing to learn that you have not had an as enjoyable time as we would have hoped and that the experience fell short of your expectations. Be assured that your comments have been shared with the team. It will be a pleasure for us to make a difference and exceed your expectation during your next visit to Bratislava.Kind regards,Hotel Management

10/10 Excellent

Maxine

Stayed 1 night in May 2024
Response from Jakub H. on May 27, 2024
Dear Maxine,thank you for being our guest and taking the time to share your review.It will be our pleasure to welcome you back.Warm regards,Hotel Management

8/10 Good

Alan Lazarus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the old town
Very nice hotel with a lovely lobby. The breakfast was outstanding, the baked goods were all very fresh and tasty. Freshly squeezed orange juice. You could make yourself from oranges. Made to order eggs. Self service cappuccino machine that you could use yourself for the staff would make your coffee for you; Your choice. The only complaint was one of the beds in the room was very tired And needed to be replaced.
Stayed 2 nights in May 2024
Response from Hotel Management on May 29, 2024
Dear Mr. Lazarus,Thank you for your feedback! We're delighted you enjoyed our lovely lobby, outstanding breakfast, and fresh baked goods. It's great to hear you appreciated the freshly squeezed orange juice, made-to-order eggs, and the self-service cappuccino machine. We apologize for the issue with one of the beds and will address this promptly. We hope to welcome you back at Crowne Plaza Bratislava. Sincerely,Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024
Response from Hotel Management on May 29, 2024
Dear Anonymous,It was a pleasure to have you as our guest at Crowne Plaza Bratislava and we are happy to read that you had a wonderful stay.We can't wait to welcome you back soon.Sincerely,Hotel Management

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Management on May 29, 2024
Dear Roberta,We are delighted that you enjoyed the facilities and services at our hotel. We sincerely appreciate your feedback.Sincerely,Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Stayed 1 night in May 2024
Response from Hotel Management on May 29, 2024
Dear Anonymous,Thank you for sharing your experience from your recent stay with us at Crowne Plaza Bratislava. We are very delighted to read that you had an amazing stay and we hope to welcome you once again soon.Kind regards,Hotel Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good hotel
Stayed 1 night in Mar 2024
Response from Hotel Management on May 29, 2024
Dear Anonymous,Thank you so much for taking the time out to share your valuable feedback and giving us a 10/10 rating. We are pleased to learn that your time with us was wonderful.Kind regards,Hotel Management

10/10 Excellent

Osama

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

d p

Stayed 1 night in Mar 2024

10/10 Excellent

STEVEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very friendly and helpful staff!
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel. No spa. You can find a better deal.
Nice hotel, centrally located. Room doesn't have a minibar or almost any appliances. Room service didn't have a selection either and was very expensive. Most importantly - the spa doesn't work (apparently for a few months already) while the advertisement says it does.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 15, 2024
Dear guest, Thank you for a review of Crowne Plaza Bratislava. We were disheartened to learn that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodation.Kind regards,Hotel Management

10/10 Excellent

Jose T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located hotel
Hotel well located for the Old Town. Reception staff very helpful and friendly. Temperature in the room was too hot, even if the thermostat was turned down.
Stayed 3 nights in Dec 2023

8/10 Good

Benhur

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Great location!
Stayed 1 night in Dec 2023

10/10 Excellent

Michael Yoshiaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 15, 2023
Dear Mr. Michael Yoshiaki,Thank you for taking the time to post your review and share your experience!We are delighted that you enjoyed your visit, and you were satisfied with Crowne Plaza Bratislava. Sincerely,Hotel Management

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 15, 2023
Dear Mark,Thank you for sharing your recent experience at Crowne Plaza Bratislava. We hope to welcome you once again soon. Best regards,Hotel Management

10/10 Excellent

HIDETO

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 15, 2023
Dear HIDETO, Thank you for taking the time to share your feedback. It's much appreciated. Kind regards,Hotel Management

10/10 Excellent

Gene, Paso Robles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walkable to all the attractions. Very friendly staff.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 20, 2023
Dear Gene,Thank you for sharing your experience from your recent stay with us at Crowne Plaza Bratislava. We are very delighted to read that you had an amazing stay and we hope to welcome you once again soon.Sincerely,Hotel Management

10/10 Excellent

Brian

Stayed 3 nights in Sep 2023
Response from Hotel Management on Nov 15, 2023
Dear Brian, Thank you so much for taking the time out to share your valuable feedback and giving us a 5-star rating. We are pleased to learn that your time with us was wonderful.Kind regards,Hotel Management

10/10 Excellent

Peter, Mitchelstown

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Great location. Great facilities and friendly staff
Stayed 3 nights in Sep 2023
Response from Hotel Management on Oct 3, 2023
Dear Peter,Thank you for sharing your experience from your recent stay with us at Crowne Plaza Bratislava. We are very delighted to read that you had an amazing stay and we hope to welcome you once again soon.Best regards,Hotel Management

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal was nice and helpful ; good breakfast, nice room and amazing bed
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 18, 2023
Dear Edgar,Thank you very much for taking the time to share your experience with us. We are truly happy to read that you had a beautiful stay, and we can't wait to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 18, 2023
Dear Michaela,Thank you so much for taking the time out to share your valuable feedback and giving us a 5-star rating. We are pleased to learn that your time with us was wonderful.Best regards,Hotel Management

10/10 Excellent

Katerina

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 18, 2023
Dear Katerina, Thank you very much for taking the time to share your experience with us. We are truly happy to read that you had a beautiful stay and you left us with a 5 star rating.Sincerely,Hotel Management

6/10 Okay

Raquel

Liked: Staff & service
La bañera de la habitación está muy alta. La piscina está cerrada y me parece precio excesivo para no ofrecer ni piscina ni spa.
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 18, 2023
Dear Raquel,It's certainly disappointing to learn that you have not had as enjoyable time as we would have hoped and that the experience fell short of your expectations. We value your feedback, take it seriously and the points raised have been discussed with the relevant teams and managers. Sincerely,Hotel Management