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Reviews of Homewood Suites by Hilton Boston Logan Airport Chelsea

3 out of 5
Homewood Suites by Hilton Boston Logan Airport Chelsea
145 Beech St, Chelsea, MA

Reviews

8.4

Very Good

Rating 10 - Excellent. 595 out of 1083 reviews" "
Rating 8 - Good. 233 out of 1083 reviews" "
Rating 6 - Okay. 105 out of 1083 reviews" "
Rating 4 - Poor. 71 out of 1083 reviews" "
Rating 2 - Terrible. 79 out of 1083 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Stayed 3 nights in Oct 2023
Response from Shea on Dec 30, 2023
Dear Donna, Thank you for taking the time to share your experience with us! We are pleased to hear you enjoyed your stay with us and we hope to see you again soon! Sincerely, Homewood Suites by Hilton Boston Logan Airport Chelsea

10/10 Excellent

Jesse P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Shea on Dec 30, 2023
Dear Jesse, Thank you for reviewing us! We are glad to hear you enjoyed your stay with us and we look forward to seeing you again in the near future. Sincerely, Homewood Suites by Hilton Boston Logan Airport Chelsea

4/10 Poor

Emily

Stayed 6 nights in Oct 2023
Response from Shea on Dec 30, 2023
Dear Emily, Thank you for taking the time to review us! We are sorry to hear you had this experience with us. We hope that you will directly reach out to our team so we can do our very best to ensure your next stay is more enjoyable! Sincerely, Homewood Suites by Hilton Boston Logan Airport Chelsea

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Shea on Dec 30, 2023
Dear Anna, Thank you for taking the time to review us! We are pleased to hear we could satisfy you throughout your stay and we hope to see you again in the near future. Sincerely, Homewood Suites by Hilton Boston Logan Airport Chelsea

4/10 Poor

Cleve

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were moved to a different hotel. Homewood closed for remodel.
Stayed 7 nights in May 2023
Response from NF on May 29, 2023
We are very sorry to hear that you didn't have a good experience and will be addressing your issues.

2/10 Terrible

Jose

Stayed 2 nights in May 2023
Response from NF on May 29, 2023
We very are sorry to hear that you didn't have a good experience and will be addressing your issues.

10/10 Excellent

Abby

Response from NF on May 29, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Unaware of additional cost
Good stay, but when they suggest that there is parking. Should state parking fees up front..
Stayed 3 nights in Apr 2023
Response from NF on May 29, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The housekeeping staff were great! They were always willing to help. The location to the silver line and supermarket is great.
Stayed 10 nights in Apr 2023
Response from Cindy on May 1, 2023
Dear Tim,We love when our hard working housekeeping team gets kudos, they work so hard and deserve all the praise in the world. They thank you and all of us at the property appreciate your review.Sincerely,Homewood Suites Chelsea

10/10 Excellent

David

Stayed 2 nights in Apr 2023
Response from NF on May 29, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Tanya

Stayed 1 night in Apr 2023
Response from NF on May 29, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

SUGURU

Stayed 26 nights in Apr 2023
Response from NF on May 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from NF on May 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Stayed 3 nights in Apr 2023
Response from Hotel Management on Apr 26, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

maegan

Stayed 3 nights in Apr 2023
Response from DORA on Apr 22, 2023
As we pride ourselves on delivering a memorable hotel experience, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology!

2/10 Terrible

Angela

Stayed 5 nights in Apr 2023
Response from NF on May 29, 2023
We are very sorry to hear that you didn't have a good experience and will be addressing your issues.

10/10 Excellent

Lyuda, Passaic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from NF on May 29, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Mounia, Lynn

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Had to pay for parking
Stayed 1 night in Apr 2023
Response from NF on May 29, 2023
We very are sorry to hear that you didn't have a good experience and will be addressing your issues.

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service
There should automatically be one bath towel for each guest. A guest should not have to ask. Great breakfast! Very clean!
Stayed 1 night in Apr 2023
Response from DORA on Apr 22, 2023
As we pride ourselves on delivering a memorable hotel experience, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology!

2/10 Terrible

Tarina

Traveled with pets, Traveled with family
We slept for maybe 3 hours both nights. Partying and yelling people in the halls. Staff doesn’t care. Management was inconsiderate. Complained at 230am to be met with “well we don’t hear anything”. I had to take videos of people screaming in the halls before anyone would take me seriously. Worst hotel stay I’ve ever had. They ruined our trip.
Stayed 2 nights in Apr 2023
Response from . on Apr 14, 2023
We are sorry to hear that you didn't have a good experience and will be addressing your issues.

4/10 Poor

Parag

Stayed 2 nights in Apr 2023
Response from hotel management on Apr 14, 2023
Thank you for your feedback.

10/10 Excellent

Xinshou

Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Hotel Management on Apr 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 12, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Brianna

Stayed 1 night in Apr 2023
Response from hotel management on Apr 14, 2023
Thank you for your feedback.

6/10 Okay

lUIS

Stayed 4 nights in Apr 2023
Response from Shea on Jun 23, 2023
Dear Guest, Thank you for your feedback. We hope you will stay with us again in the near future and we can provide a more enjoyable stay. Sincerely, Homewood Suites by Hilton Boston Logan Airport Chelsea

2/10 Terrible

Radhika

Stayed 3 nights in Apr 2023
Response from hotel management on Apr 14, 2023
Thank you for your feedback

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay
Free breakfast, in room kitchen, room amenities, and proximately to the freeway were perfect for a college visit to the Boston area. Disappointed about $15/day parking charge, closed pool and the musty/moldy odor in the fitness room. The second day, we changed rooms since the "automatic deadbolt" stopped working - the hotel accommodated the request right away. Overall, we had a comfortable stay - aside from the few issues. We would book this hotel again.
Stayed 4 nights in Apr 2023
Response from hotel management on Apr 14, 2023
Thank you for your feedback.

10/10 Excellent

Chet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick,quiet,clean,convenient. Stylish and user friendly.
Stayed 7 nights in Mar 2023
Response from Hotel Management on Apr 12, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room smelled like old cologne. Window didn’t open and the AC didn’t work, room stayed above 83 all night. Terrible for the price. Avoid
Stayed 1 night in Apr 2023
Response from hotel management on Apr 14, 2023
Thank you for your feedback. We are sorry to hear that you didn't have a good experience and will be addressing your issues.

6/10 Okay

CLAUDIA, HOUSTON

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Expensive for what it offered.
Stayed 2 nights in Mar 2023
Response from hotel staff on Apr 14, 2023
Thank you for your feedback.

10/10 Excellent

Kaila

Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rosani

Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 12, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Stacey

Stayed 5 nights in Mar 2023
Response from Hotel Management on Apr 12, 2023
Thank you for your feedback. We are sorry to hear that you didn't have a good experience and will be addressing your issues.

8/10 Good

Hazel

Liked: Room comfort
Stayed 4 nights in Mar 2023
Response from Hotel Management on Apr 12, 2023
Thank you so much for your feedback and for sharing such an adorable picture of your furry friend!

10/10 Excellent

Carinia A.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like feeling at home. The one bedroom suite are the best. Homewoods is my first choice when looking and booking a hotel.
Stayed 2 nights in Mar 2023
Response from Hotel Management on Apr 12, 2023
Thank you for choosing to stay with us! We appreciate your positive feedback!

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Great Staff, Hotel WAY too Loud
Our flight was late, so we didn't get to the hotel until 1:30am. I had called them a couple of days before, and they assured us that it wasn't a problem. Unfortunately, someone on the dayshift made a mistake and gave our room away. They were full by the time we got there, so they booked us at the hotel across the street, and they paid for it. They also reimbursed us for the night at their hotel, so we got that night for free. We moved in the next morning, and were put on the 2nd floor. We should have asked to move up. There is NO insulation between floors, and the guy above us made more noise than we had ever heard in a hotel before just from walking! But, as he moved out and others moved in, we realized the hotel was just cheaply designed. For 8 nights, we heard stomping back and forth. One night, there was a huge group that surrounded our room. They had music up so loud that we could hear it four doors down. They were also smoking pot, and since there's a huge gap between the door and the wall with a strong draft into the room, it filled our room. We called the front desk, and they handled it immediately. The group was kicked out! I'd say the staff is phenomenal! They went above and beyond and were so friendly. The hotel itself looks pretty on the outside, but I wouldn't probably stay in any Homewood Suites again unless I can guarantee a room on the top floor.
Stayed 9 nights in Mar 2023
Response from NF on Mar 22, 2023
As we pride ourselves on delivering a memorable hotel experience, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We do want to Thank you for taking the time to complete a review and thank you very much for the kind words regarding the staff.

10/10 Excellent

Theresa

Stayed 1 night in Mar 2023
Response from Hotel Management on Apr 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rachel

Stayed 5 nights in Mar 2023
Response from Hotel Management on Apr 12, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Josee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
The room was not very clean nor the bathroom. The kitchen was fairly clean but missing items. The bed were not comfortable, old mattresses and very little bedding blankets.
Stayed 5 nights in Mar 2023
Response from NF on Mar 20, 2023
As we pride ourselves on delivering a memorable hotel experience, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology.

8/10 Good

Ashlie

Stayed 1 night in Mar 2023
Response from NF on Mar 20, 2023
Thank you for the 8-star rating! We hope you had an enjoyable stay at the Homewood Suites BostonLogan Airport/Chelsea. We would love to welcome you back again soon!

10/10 Excellent

Jessie

Stayed 1 night in Mar 2023
Response from NF on Mar 20, 2023
Thank you for the 10-star rating! We hope you had an enjoyable stay at the Homewood Suites BostonLogan Airport/Chelsea. We would love to welcome you back again soon!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Mar 2023
Response from NF on Mar 20, 2023
Thank you for the 5-star rating! We hope you had an enjoyable stay at the Homewood Suites BostonLogan Airport/Chelsea. We would love to welcome you back again soon!

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Will be back again I’m sure!
Stayed 1 night in Feb 2023
Response from NF on Mar 4, 2023
Thank you for the 5-star rating! We hope you had an enjoyable stay at the Homewood Suites BostonLogan Airport/Chelsea. We would love to welcome you back again soon!

8/10 Good

MONICA

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean but a lot of exercise equipment,washing machine & dryers we're not working
Stayed 1 night in Feb 2023
Response from NF on Feb 26, 2023
Thank you for the 4-star rating! We hope you had an enjoyable stay at the Homewood Suites BostonLogan Airport/Chelsea. We would love to welcome you back again soon!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Breakfast hot and generous. Our room was so clean. We will be staying at this property again.
Stayed 3 nights in Feb 2023
Response from NF on Feb 26, 2023
Thank you for the 5-star rating! We hope you had an enjoyable stay at the Homewood Suites BostonLogan Airport/Chelsea. We would love to welcome you back again soon!

2/10 Terrible

Angelo

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I paid for a room that cost more than the replacement room they put me and my wife in after informing them the shower wont turn on. The guy said he cant move me and that the tech people wont be in til tomorrow and im only here for ONE DAY. He said they’re coming at 12:30 and well by that time I’ll have to be checking out! Talking bout most he can do is gimme 15 dollars off IF I DIDNT SWITCH TO THE room he claimed he didnt have that was a DOWNGRADE FROM WHAT I PAID. Overall i used to love coming here but after that I’ll take my money elsewhere.
Stayed 1 night in Feb 2023

6/10 Okay

MONICA

Stayed 5 nights in Feb 2023
Response from NF on Mar 20, 2023
As we pride ourselves on delivering a memorable hotel experience, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology.

10/10 Excellent

Meagan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the convience of having a bar and restaurant on site that was open the weekends. The bartender Jennifer was phenomenal! Very friendly and made a great variety of drinks. Also, the daily continental breakfast was a huge plus too! The only complaint I have is that there were not any washers working, so I had to pay for laundry service.
Stayed 28 nights in Jan 2023
Response from NF on Feb 26, 2023
Thank you for the 5-star rating! We hope you had an enjoyable stay at the Homewood Suites BostonLogan Airport/Chelsea. We would love to welcome you back again soon!

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2023
Response from NF on Feb 26, 2023
Thank you for the 10-star rating! We hope you had an enjoyable stay at the Homewood Suites BostonLogan Airport/Chelsea. We would love to welcome you back again soon!