Exterior

Reviews of Holiday Inn Boston - Dedham Hotel & Conference Center, an IHG Hotel

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 331 out of 1002 reviews" "
Rating 8 - Good. 353 out of 1002 reviews" "
Rating 6 - Okay. 147 out of 1002 reviews" "
Rating 4 - Poor. 95 out of 1002 reviews" "
Rating 2 - Terrible. 76 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Charmaine, Taunton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Charmaine for your 4 out of 5 review. We hope your travels bring you our way again soon!

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a large room and it is right near several restaurants and the large shoppers center with a Whole Foods. The shower had great water pressure. It is right near the highway and you can hear the highway at all times of the day.
Stayed 1 night in Apr 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Kelly for your comments and the 4 out of 5 review. I apologize for the highway noise during your stay.

10/10 Excellent

Remelus

Liked: Cleanliness, staff & service, property conditions & facilities
Everything perfect
Stayed 1 night in Apr 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Remelus for your 5 out of 5 review and comments. We hope to see you again soon!

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024

10/10 Excellent

Milley

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Milley for your 5 out of 5 review. We hope to see you again soon!

10/10 Excellent

Noreen, Dedham

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Noreen for your 5 out of 5 review. We hope to see you on another visit soon!

10/10 Excellent

Noreen, Dedham

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Noreen for your 5 out of 5 review. We hope to see you on another visit soon!

8/10 Good

Yanet

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Yanet for your 4 out of 5 review. We hope to see you again soon.

6/10 Okay

Judy

Traveled with partner
Liked: Staff & service, amenities
Hear noise from the highway all night. Windows not insulated.
Stayed 1 night in Apr 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Judy for your feedback. I apologize that you were disturbed by the highway noise. We will use your feedback to improve. Thank you again.

2/10 Terrible

YOLANDA

Stayed 5 nights in Apr 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Yolanda for submitting your review. Please contact us if you would like to share details of your stay. We would love to hear your feedback and are always striving to improve.

8/10 Good

Dorine

Liked: Cleanliness, staff & service
Staff was great. However our sink did not drain when we got there but they quickly fixed. And then in morning there was no hot water. Room was clean and comfortable
Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Dorine for your 4 out of review and feedback. I apologize for the problem with the sink and hot water. I am glad they were able to address the sink quickly and that you were pleased with the staff and accommodations.

8/10 Good

rebecca, hoagland

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Interstate noise
Stayed 1 night in Apr 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Rebecca for your 4 out of 5 review and for your feedback. I apologize for the highway noise during your visit and thank you for sharing this with us so we can use it to improve.

10/10 Excellent

Carlos

Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Carlos for your 5 out of 5 review. We hope to see you again real soon!

8/10 Good

Goran

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice service and room was clean
Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you Goran for your nice comments and 4 out of 5 review. We hope your travels bring you back to visit us again soon!

8/10 Good

Fabiola

Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on May 14, 2024
Thank you Fabiola for your 4 out 5 review. We hope to see you again soon!

4/10 Poor

Sheila

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Terrible mini gym area. Pool was closed due to mantaniance
Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you Sheila for your review. We are sorry that the gym area did not meet expectations. Thank you for bearing with us as we finish improvements to the swimming pool.

6/10 Okay

Finda

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Great location. Have stayed in past without issues but this time there were children running in hallways until 10pm, the outer door was broken and non registered people were walking into the hotel. There was an odor of marijuana throughout the property. Also now breakfast not included!
Stayed 3 nights in Mar 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you Finda for your review. I apologize that you were disturbed by children running in the hallway and other concerns. I will review these items with our team as we strive to improve the hotel and our guest experience.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you Nathaniel for your 5 of out 5 review! We hope your travels bring you back this way soon.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints.
Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you Taylor for giving us a 5 out of 5 review. We greatly appreciate it and hope to see you again soon!

6/10 Okay

Carrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little loud in the morning because it’s so close to a busy road and the whole second floor is being held for homeless people and people in the area were warning me to be careful and cautious
Stayed 1 night in Mar 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you Carrie for your review and I apologize for the road noise that you were able to hear in the morning. We will use your input to improve our hotel for future stays.

2/10 Terrible

Helder

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not stay at the hotel because the main reason we booked this place was for the kids be able to use the pool. The room smelled not so good and there were people smoking weed next door and did not appreciate that as I was with three boys ages 6,10, and 13.
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thank you for writing a review about your recent experience at Holiday Inn Boston Dedham. We’re very sorry about the inconvenience of our pool being temporarily out of service for repairs. We appreciate you bringing your guestroom situation to our attention as well. Hopefully you will give us another opportunity to show you our improvements in the future!

10/10 Excellent

Ernst

Traveled with partner
Liked: Amenities
Everything
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thanks for staying here at Holiday Inn Boston Dedham. We’re glad you were able to sample ourexcellent service. We look forward to welcoming you back, Ernst!

10/10 Excellent

Bruce

Stayed 1 night in Feb 2024
Response from Theresa Holiday Inn Dedham on Mar 26, 2024
Thank you so much Bruce for your 5 out of 5 review! We hope to see you again soon.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. The staff was great very friendly. I'll definitely be back. I love Mr Hugh.
Stayed 2 nights in Feb 2024
Response from Amanda on Feb 28, 2024
Thanks for your nice comments about Mr. Hugh! We’re happy to hear they made your stay more comfortable, and we’ve passed this feedback onto their manager. Thank you for choosing Holiday Inn Boston Dedham!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Amanda on Feb 28, 2024
Thanks for the great rating, Steve! Please feel free to share any additional feedback about your stay with us here at Holiday Inn Boston Dedham and we look forward to welcoming you back in the future.

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, property conditions & facilities
The clerk who checked us in had a case of body oder.
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thanks for your feedback, Keith. We appreciate you sharing your thoughts so that we can improve your stay with us here at Holiday Inn Boston Dedham in the future!

8/10 Good

Catherine

Stayed here because attended an event here, room was average, heat/fan very loud , breakfast was very good.
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thank you for choosing Holiday Inn Boston Dedham for your guestroom accommodations while attending your event. We hope you'll choose to stay with us again for your next event!

6/10 Okay

Body

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very accessible.
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thank you for taking a moment to share these positive comments about your recent stay at Holiday Inn Boston Dedham. We hope to see you again soon, Body!

8/10 Good

John, Dedham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thanks for the great rating, John! Please don't hesitate to share any additional feedback about your stay with us here at Holiday Inn Boston Dedham!

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and very clean property
Stayed 2 nights in Feb 2024
Response from Amanda on Feb 28, 2024
Thank you for posting about your experience at Holiday Inn Boston Dedham. We’re happy to hear that our great amenities and our top-notch service helped make your stay more comfortable. We hope to welcome you back again soon, Lewis!

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from Amanda on Feb 28, 2024
Thanks for taking the time to send us this great review. We hope to see you again soon at Holiday Inn Boston Dedham!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, good food!
We always have a great stay at this Holiday Inn! It's right off 93/95, has smart courteous staff and "Bamboo" next door. (Try the lobster sauce.)
Stayed 1 night in Feb 2024
Response from Amanda on Feb 28, 2024
Thank you for taking a moment to share these positive comments about your recent stay at Holiday Inn Boston Dedham. We hope to see you again soon, John!

8/10 Good

Patricia, Lawrenceville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Looked like it had been renovated. Very clean. Rooms were a nice size
Stayed 2 nights in Feb 2024
Response from Amanda on Feb 28, 2024
Thank you for posting about your experience at Holiday Inn Boston Dedham. We’re happy to hear that our great amenities and our top-notch service helped make your stay more comfortable. We hope to welcome you back again soon, Patricia!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop sending me any emails please
Stayed 1 night in Jan 2024
Response from Amanda on Feb 28, 2024
We apologize for the inconvenience!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amanda on Feb 28, 2024
Thank you for taking the time to rate your experience with us here at Holiday Inn Boston Dedham! Please share any additional feedback or comments with us anytime.

6/10 Okay

Demaul

Stayed 1 night in Jan 2024
Response from Amanda on Feb 28, 2024
We appreciate you taking the time to rate your experience with us here at Holiday Inn Boston Dedham. Please share any additional feedback or comments with us to help improve your next stay with us!

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room keys
I would say not so good. We never had a room key during our stay and had to rely on staff to let us in our room when we wanted to return. This defeats the purpose of having a hotel room and felt more like a dormitory. This is an issue you think would be priority to fix but we stayed for two days and never had a correction to the issue or anything offered in return for the inconvenience. This was our place to stay when visiting family in the area but think we will be moving on after this experience.
Stayed 2 nights in Jan 2024
Response from Amanda on Feb 28, 2024
Thank you for sharing your thoughts about your recent stay at Holiday Inn Boston Dedham. We are very sorry you weren’t happy with your experience here. New perspectives about our hotel and our guestrooms help us make improvements to experiences here on an ongoing basis. Please share any additional comments or feedback with us anytime.

8/10 Good

Mary

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Right near I-95 entrance. Big shopping mall and movie theaters within 10 min drive. Lors of good restaurants within 5-10 min drive. Room clean, spacious - kibg size bed, nice cushioned chair with ottoman. Only lukewarm water for shower. When i was there TV not working and their keyless entry to rooms not working. Had to be escorted to room by staff to open room door each time.
Stayed 1 night in Jan 2024
Response from Amanda on Feb 28, 2024
Thank you for sharing your stay with us here. At Holiday Inn Boston Dedham, we know how our guest rooms look and their functionality is very important to our guests. We hope that the next time your travels bring you to the area, that you’ll visit us again!

2/10 Terrible

Vanel

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude. Please stop sending me any emails.
Stayed 1 night in Jan 2024
Response from Amanda on Feb 28, 2024
Thank you for sharing your thoughts about your recent stay at Holiday Inn Boston Dedham. We are very sorry you weren’t happy with your experience here. New perspectives about our hotel help us make improvements to experiences and we appreciate your feedback!

4/10 Poor

Demaul

Stayed 1 night in Jan 2024
Response from Amanda on Feb 28, 2024
Thank you for taking the time to rate your stay with us at the Holiday Inn Boston Dedham. We appreciate your feedback, and hopefully you'll consider staying with us again the next time you're in Dedham.

2/10 Terrible

Sayda

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reserve 3 rooms for my family one off the rooms so nasty lot of trash smells ugly. No notification about pool close ( kids love to visit just for pull) please make sure all your guests feel comfortable!
Stayed 2 nights in Jan 2024
Response from Amanda on Feb 28, 2024
Thank you for writing a review about your recent stay at Holiday Inn Boston Dedham. We’re very sorry you were unhappy with your experience with us, and we appreciate hearing your comments. If you travel againwe hope we have the opportunity to show you our improvements.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was 12.95 on your sight It said 7 something every other hotel usually have free breakfast no business center and no service from the maid gentleman at front desk were very good when we walked in the place smelt like fish really bad down stairs
Stayed 2 nights in Jan 2024
Response from Amanda on Feb 28, 2024
Thank you for sharing your thoughts about your recent stay at Holiday Inn Boston Dedham. We are very sorry you weren’t happy with your experience here. New perspectives about our hotel and our guestrooms help us make improvements to experiences here on an ongoing basis. Please share any additional comments or feedback with us anytime.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and restaurants
Stayed 2 nights in Nov 2023
Response from Amanda on Feb 28, 2024
We know the little details make your stay more comfortable, and we’re happy to hear of your good experience with us at Holiday Inn Boston Dedham. Please come back and see us again soon, Robert!

10/10 Excellent

Thersis

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda on Feb 28, 2024
Thanks for taking the time to send us this great review. We hope to see you again soon at Holiday Inn Boston Dedham!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet and chill vibe.The staff was always friendly! The rooms are dated. Time to update the place, perhaps.
Stayed 6 nights in Dec 2023
Response from Amanda on Feb 28, 2024
Thank you for your nice comments. Whenever you’re back in Dedham, we hope you’ll choose the Holiday Inn again. We’ll take very good care of you!

2/10 Terrible

Natalia

Stayed 1 night in Dec 2023

8/10 Good

Dustin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near food
Response from Amanda on Feb 28, 2024
Thank you for your nice comments. Whenever you’re back in town, we hope you’ll choose Holiday Inn Boston Dedham for your stay. We’ll take very good care of you!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good easy access to this hotel. Has a number of restaurants walking distance.
Stayed 1 night in Dec 2023

6/10 Okay

Phyllis

Traveled with family
The staff was friendly but the facility is in a very unwalkable location. It’s surrounded by large parking lots and they have potholes, no sidewalks and limited lighting. The facility itself is very average. The breakfast which we purchased twice was not great. Food wasn’t hot and even the dinning room was cold.
Stayed 5 nights in Nov 2023

8/10 Good

Phani Kumar Sundarram

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff were friendly.
Stayed 4 nights in Nov 2023