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Reviews of Hilton Boston Back Bay

4 out of 5
Hilton Boston Back Bay
40 Dalton St, Boston, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 799 out of 1419 reviews" "
Rating 8 - Good. 339 out of 1419 reviews" "
Rating 6 - Okay. 150 out of 1419 reviews" "
Rating 4 - Poor. 70 out of 1419 reviews" "
Rating 2 - Terrible. 61 out of 1419 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

SALEM

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 3 nights in May 2024
Response from Rene R Vega on May 23, 2024
thank you

6/10 Okay

Joseph, Cumming

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Convenient and clean, but otherwise very disappointing. The staff was not friendly, room key worked after multiple tries each use, automated curtains didn't work and I couldn't move them manually, very low water pressure, hot water was not hot, bed was not comfortable, and only flimsy plastic cups in the room. For $450 per night, I expected much more.
Stayed 3 nights in May 2024
Response from Sidneia Semedo on May 21, 2024
We are sorry to hear your stay did not meet your expectations. We truly appreciate your feedback and will take it into careful consideration. We hope to have the opportunity to host you again in the future and make things right for you.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. The room was comfortable plenty of extra space to move around.
Stayed 1 night in May 2024
Response from Sidneia Semedo on May 21, 2024
It's great to hear you enjoyed your stay with us, thank you for the great review.

10/10 Excellent

Melodee, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Rene R Vega on May 20, 2024
Thank you

10/10 Excellent

Andrei

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Ok
Stayed 4 nights in May 2024
Response from Rene R Vega on May 20, 2024
Thank you

4/10 Poor

Sophia

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Rene R Vega on May 17, 2024
Thank you

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and convenient location in the heart of the Prudential/Back Bay Area
Stayed 1 night in Feb 2024
Response from Rene R Vega on May 17, 2024
Thank you

8/10 Good

marye

Traveled with group
Liked: Staff & service, property conditions & facilities
We had a great view from 19th for.
Stayed 2 nights in May 2024
Response from Rene R Vega on May 15, 2024
Thank you

10/10 Excellent

Fiaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rene R Vega on May 13, 2024
Thank you

6/10 Okay

Charles

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed on the 7th floor and could hear EVERY elevator moving up and down all night long. Absolutely awful.
Stayed 1 night in May 2024
Response from Rene R Vega on May 13, 2024
Thankyou

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean quiet very friendly staff ease of parking
Stayed 2 nights in Apr 2024
Response from Sidneia Semedo on May 3, 2024
Thank you for the Great review.

10/10 Excellent

Chenghan

Stayed 1 night in Apr 2024
Response from Rene R Vega on May 23, 2024
Thank you

10/10 Excellent

Donna, MANCHESTER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area. Breakfast was good too.
Stayed 1 night in Apr 2024
Response from Sidneia Semedo on May 1, 2024
Thank you for the great review. I am glad you enjoyed breakfast and the area.

6/10 Okay

Crisciene

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Sidneia Semedo on May 1, 2024
Thank you.

10/10 Excellent

William, Peachtree City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have used more light in the room
Stayed 2 nights in Apr 2024
Response from Sidneia Semedo on May 1, 2024
Thank you for your review.

10/10 Excellent

Kelli A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024
Response from Sidneia Semedo on May 1, 2024
Thank you for the great review. I am glad to hear that you enjoyed your stay with us at the Hilton Boston Back Bay.

10/10 Excellent

Carolanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and great location to everything.
Stayed 1 night in Apr 2024
Response from Sidneia Semedo on May 1, 2024
Thank you for the great review.

8/10 Good

Maria

The $25.00 voucher for food and beverage was offered but never told that we had to use before we went out the door to do a bit of sight seeing before we left that day. We came back to get some food and drink and were told it was too late. Completely not right as we had spent $600 for a one night stay and than not to be able to use the voucher toward a food and beverage purchase is not right. We would appreciate a credit to our account or a voucher toward a future visit as we are in Boston frequently with our daughter in college there. Thank you !!
Stayed 1 night in Apr 2024
Response from Sidneia Semedo on May 1, 2024
Thank you for taking the time to share your experience with us, please email us directly for further review.

10/10 Excellent

Robert, Niles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was ok for a Hilton. It was difficult to get customer service in the restaurant and a request to the front desk seemed to be a disruption to the front desk person who was engaged in personal conversation with her coworker.
Stayed 2 nights in Apr 2024
Response from Sidneia Semedo on May 1, 2024
Thank you for your review. I will certainly follow up with both department managers.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Convenient for Northeastern University. Entrance to hotel was a little hard to find for an out of town person as the bend in the road makes it difficult to know which road you are on.
Stayed 1 night in Apr 2024
Response from Rene R Vega on Apr 26, 2024
thank you

8/10 Good

Deborah

Stayed 2 nights in Apr 2024
Response from Rene R Vega on May 14, 2024
thank you

10/10 Excellent

Anne S

Traveled with family
The front desk employees were excellent and so helpful. The women at breakfast made our day! Kind, cheerful, and welcoming. Thank you.
Stayed 1 night in Apr 2024
Response from Rene R Vega on Apr 24, 2024
Thank you

6/10 Okay

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
When we checked in and went up to our room it was not what I had reserved. I reserved a corner room with king bed. This room was neither! Went back down to desk and was told "no corner rooms available " that's too bad that's what I paid for. After a while a corner king room became available.
Stayed 1 night in Apr 2024
Response from Rene R Vega on Apr 24, 2024
thank you

10/10 Excellent

Robert Thomas O'Reilly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every year for Boston Marathon. Consistently excellent.
Stayed 5 nights in Apr 2024
Response from Rene R Vega on Apr 20, 2024
than you

6/10 Okay

Lisa

Traveled with family
Stay here only for the location. Rooms are very dark and gloomy. Great it you need to sleep during the day, however, most of the time we had to used our cell phone flashlight. Walls, carpeting, furniture are black/dark gray and lighting is very dim and limited.
Stayed 3 nights in Apr 2024
Response from Rene R Vega on Apr 20, 2024
the light didn't work in the room, did you reported this to the desk agents.

4/10 Poor

James

Stayed 1 night in Apr 2024
Response from Rene R Vega on May 7, 2024
we do apologize for the inconvenience

10/10 Excellent

Randall, Medina

Stayed 2 nights in Apr 2024
Response from Rene R Vega on May 1, 2024
Thank you

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rene R Vega on Apr 12, 2024
thank you so much

10/10 Excellent

Joao

Stayed 1 night in Apr 2024
Response from Sidneia Semedo on May 1, 2024
Thank you for the great review.

4/10 Poor

Lorna

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Shower was barely warm. Mandatory$25 to spend each day so coffee was $6 yogurt$ $16! Stupid expensive, mediocre accomidation. Personnel were nice enough.
Stayed 2 nights in Apr 2024
Response from Rene R Vega on Apr 10, 2024
fees are posted on the Site

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from Sidneia Semedo on May 1, 2024
Thank you for the great review.

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024
Response from Rene R Vega on Apr 9, 2024
thank you

10/10 Excellent

Stefaniestefanie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great custome service
Stayed 1 night in Apr 2024
Response from Rene R Vega on Apr 9, 2024
thank you

6/10 Okay

Yanrong

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I called once for slippers, somebody might came when I was taking shower (I was not able to open the door when he or she knock the door) and did not drop anything off at the door. The. I called at around 10 for a women’s pad and slippers and waited until 11:30pm, nobody came. I know they might be busy but this is really not a good experience.
Stayed 1 night in Apr 2024
Response from Rene R Vega on Apr 9, 2024
thank you

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rene R Vega on Apr 9, 2024
Thanky u

8/10 Good

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Easy check-in ans Check-out, and the staff is friendly. The beds are a little stiff for my liking, but thats only a small gripe.
Stayed 4 nights in Mar 2024
Response from Rene R Vega on Apr 3, 2024
Thank you

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff
Stayed 1 night in Mar 2024
Response from Rene R Vega on Apr 3, 2024
Thank you

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were so friendly and so helpful. We were there for the Anime Boston Convention and had a LOT of bags. Staff helped find a bag cart when there was none to be found and even unloaded our car for us. Beds and pillows were beyound comfortbale and room was spacious. They do have parking for fee, but i loved that you could come and go with no extra fee, thats very rare in Boston. Also the water pressure was fantastic, with excellent lighting in the bathroom. All in all great experience!
Stayed 2 nights in Mar 2024
Response from Rene R Vega on Apr 3, 2024
Thank you

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to alot of the events and easy to navigate.
Stayed 3 nights in Mar 2024
Response from Rene R Vega on Apr 3, 2024
Thank you

6/10 Okay

Timothy

Liked: Staff & service
Best part is the location. But the hotel has gone down as I’ve stayed there before. Very weak shower pressure and the water barely qualifies as being hot. I had a much larger bathroom and shower last time as well. Not thrilled with the renovations they’ve made and it’s crazy that they don’t let Uber eats and other food delivery services come to the room. Gotta step it up guys…
Stayed 2 nights in Mar 2024
Response from Rene R Vega on May 7, 2024
we do apologize for the inconvenience

6/10 Okay

Sean

Business traveler
Liked: Staff & service
No internet access in the room during stay.
Stayed 2 nights in Mar 2024
Response from Rene R Vega on Mar 27, 2024
thank you

10/10 Excellent

Soliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rene R Vega on Mar 27, 2024
thank you

10/10 Excellent

Alysia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rene R Vega on Mar 27, 2024
Thank you

6/10 Okay

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rene R Vega on Mar 27, 2024
thank you

6/10 Okay

Maria, Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
The property was good, however there were a lot of things in the room that were broken and had to be replaced, such as the coffee machine, the hair dryer, the safe, and not refilling the shower gel bottle in the shower. And the staff was not very kind all the time when calling them to replace the items they should’ve checked when preparing the room for a guest. Also, it would’ve been really nice if they would inform the guests that they have a food and beverage credit each day, so that it could be used.
Stayed 4 nights in Mar 2024
Response from Rene R Vega on Mar 24, 2024
we are so sorry to mis this opportunity to make it right for you.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent. They went out of their way to take care of me and my requests. I will definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Rene R Vega on Mar 24, 2024
Thank you

8/10 Good

Ian

Stayed 1 night in Mar 2024
Response from Sidneia Semedo on Mar 21, 2024
Thank you

10/10 Excellent

Brian, Denver

Liked: Amenities, property conditions & facilities
Slightly awkwardly placed main entrance. But, the hotel is very clean, quiet when in your room, and in a great location of the Back Bay.
Stayed 1 night in Mar 2024
Response from Rene R Vega on Apr 3, 2024
thank you

2/10 Terrible

Nicholas

Stayed 3 nights in Mar 2024
Response from Rene R Vega on Apr 9, 2024
so sorry for this situation

2/10 Terrible

Kelly

Stayed 1 night in Mar 2024
Response from Rene R Vega on Apr 9, 2024
so sorry for this situation