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Reviews of DoubleTree Suites by Hilton Hotel Boston - Cambridge

4 out of 5
DoubleTree Suites by Hilton Hotel Boston - Cambridge
400 Soldiers Field Road, Boston, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1006 reviews" "
Rating 8 - Good. 228 out of 1006 reviews" "
Rating 6 - Okay. 88 out of 1006 reviews" "
Rating 4 - Poor. 45 out of 1006 reviews" "
Rating 2 - Terrible. 52 out of 1006 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with family
Excellent staff. Spacious room, clean, comfortable bed.
Stayed 1 night in May 2024

10/10 Excellent

Jenna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the layout of this hotel. It was very unique. The staff was very understanding and very helpful. Taina did a wonderful job making sure we felt welcomed and prepared.
Stayed 2 nights in May 2024

10/10 Excellent

Carl

The staff where super friendly and helpful. Out suite was great size, good pillows and linens.
Stayed 3 nights in May 2024

8/10 Good

Vikrant, McLean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is no access to retain in walking convenience. Expensive for type and location. Rooms are really good though.
Stayed 1 night in Apr 2024

6/10 Okay

Anjali

Minimal to No Service. Not even water provided in the room. You have to buy everything
Stayed 5 nights in May 2024

10/10 Excellent

Carol

Too long
Stayed 1 night in May 2024

10/10 Excellent

beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in May 2024

10/10 Excellent

Egerton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very convenient.
Stayed 1 night in May 2024

8/10 Good

Peter, Surrey

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay overall. Good value for what it is. It's a good general location, but it is situated on a crossroads of two busy roads Breakfast was pricey, but probably par for th course in Boston.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 4 nights in Mar 2024

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning breakfast
Stayed 4 nights in Apr 2024

10/10 Excellent

Barney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly barkeep Lourdes and servers were friendly and welcoming.
Stayed 1 night in Apr 2024

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in Apr 2024

10/10 Excellent

Tawanda

Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Stayed 1 night in Apr 2024

10/10 Excellent

Jaekwon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job!
Stayed 1 night in Apr 2024

4/10 Poor

Joanne

Business traveler, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
The real problem with this hotel is that it is incredibly noisy. The restaurant opens out into the open courtyard in the middle of the entire hotel. The noise carries and people are singing, carrying on, being noisy until at least midnight (even though the bar in the restaurant is supposed to close at 11pm). We complained about the noise in our room which was preventing us from sleeping (a big deal, given that we have flown across the country on a red-eye and were dead tired). They seemed to blame us for being too sensitive to noise. Pretty ridiculous given that they put us in a room right above the restaurant. Logistically, the parking is crazy expensive ($47 a day) but there is no other place to park nearby and the driveway opens on to one of the busiest thoroughfares in the Boston/Cambridge area. The rooms here are pretty clean. The suite is pretty good (though the door to room doesn't close properly - it's a sliding door). This place wasn't cheap so, other than the rooms being of a decent size, it's entirely inhospitable to being able to sleep or get to places easily - kind of the most important part of being in a hotel. I would only stay here if I had no other option.
Stayed 2 nights in Apr 2024

8/10 Good

Anthony

Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and services with a reasonable price if you book early
Stayed 4 nights in Mar 2024

10/10 Excellent

eugene, hampstead

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here to be close to Harvard university. We had a large king room with separate living room. Very spacious. Room was very clean - looked in very new condition.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good and parking was convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Linda WF

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed here for 3 nights. My husband left his e-book in the breakfast dinning room and didn't realize until the next day when we have already left. We called the front desk and were told they found it already. They shipped it to us very quickly. Really appreciated!
Stayed 3 nights in Mar 2024

6/10 Okay

Joel

Traveled with family and small children
Liked: Cleanliness, staff & service
With a kid like mine, it's all about the pool, which was ice cold here. :(
Stayed 1 night in Mar 2024

6/10 Okay

Mike

Stayed 3 nights in Mar 2024

8/10 Good

Hector

Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

4/10 Poor

brian

Stayed 1 night in Mar 2024

8/10 Good

Dallas

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Bruce, Freehold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the surprise 50 parking fee. This is how the hotel brings you in on what you think is a decent room price than oh yer 50 bucks to park car. It’s a bit over reaching. Just include the parking in room price. The way off al cart for parking feels like a money grab by hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Christina, Tallahassee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff who went above and beyond
Stayed 2 nights in Mar 2024

10/10 Excellent

Margaret

Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Amy

Stayed 1 night in Feb 2024

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher, Wauseon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many of the computers in the business center in the lobby were not working.
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice stay except.....
Easy check in. Nice room. Relaxing hot tub. One thing I would complain about is the lack of information about parking. No one explained the parking garage. The garage charged 10.00 when we left with our ticket. We left twice so that’s 20.00. Yet the hotel charged us 47.00 for parking. It would have been nice to discuss this at check in. Also the next morning housekeeping came in to our room before 9. It was a light knock and she entered. My son was still sleeping and I was in my pjs.
Stayed 1 night in Feb 2024

8/10 Good

Meeta

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good Very clean, comfortable and roomy suites
Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at DoubleTree Suites by Hilton Hotel Boston - Cambridge!
Stayed 2 nights in Feb 2024

10/10 Excellent

Nene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing, accommodating and very warm. On future visits to Boston there is no other place I’ll stay, but at the Double Tree! Thanks specifically going to my ex Canadian buddy in the front. You’re the definition of what top tier service is
Stayed 3 nights in Feb 2024

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic view of the city looking east from the 15th floor ! Staff was very friendly and helpful everywhere. Very nice buffet and breakfast in Boathouse 400. A great venue in Scullers Jazz Club! Very easy access from I-90 and easy to get to downtown Boston. I highly recommend. We will be back to catch a show and stay over !
Stayed 1 night in Feb 2024

10/10 Excellent

Natalie, Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Good rooma for people with accessibility challenges.
Stayed 1 night in Feb 2024

6/10 Okay

Lujia

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Some unknown hairs in the bathroom; unauthorized payment occurred on my account, the front desk staff said it was a system error.
Stayed 3 nights in Feb 2024

4/10 Poor

Jordan

Liked: Property conditions & facilities
Disliked: Staff & service
Had my brother pay the parking fee last night and got told i had to pay again before i left out of my 100$ security deposit.
Stayed 1 night in Feb 2024

10/10 Excellent

deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved the hotel. clean. helpful staff. everything was great! the o ly thing i could say is that the toilets are very low. kind of weird. everything else was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Luke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good price, good service, good location
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and spacious! The fire alarm going off in the night from a faulty sprinkler head was a bit inconvenient, but that was my only gripe.
Stayed 3 nights in Jan 2024