Lobby
Check availability

Reviews of Red Lion Hotel Boise Downtowner

3.5 out of 5
Red Lion Hotel Boise Downtowner
1800 Fairview Ave, Boise, ID

Reviews

6.6
Rating 10 - Excellent. 591 out of 2231 reviews" "
Rating 8 - Good. 483 out of 2231 reviews" "
Rating 6 - Okay. 391 out of 2231 reviews" "
Rating 4 - Poor. 377 out of 2231 reviews" "
Rating 2 - Terrible. 389 out of 2231 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

matt

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Older hotel, in need of renovation. Staff is great. Hot tub inoperative and nasty.
Stayed 4 nights in May 2024
Response from Red Lion Boise Downtowner on May 26, 2024
Our hot tub is currently closed for maintenance. We expect to have it operational soon. Thank you for your feedback. We hope to see you in the future.

2/10 Terrible

Sydney W

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked two nights through Expedia and the property indicated it was for only one night. ugh!
Stayed 1 night in May 2024

10/10 Excellent

Michael Jonathan, RICHMOND

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from Red Lion Boise Downtowner on May 26, 2024
Thank you, Michael. Your feedback is greatly appreciated.

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Property conditions & facilities
The entire building was cold. Room and bathroom not very clean. Staff was very nice and friendly.
Stayed 1 night in May 2024
Response from Philip on May 24, 2024
We appreciate your feedback

8/10 Good

Jenfier

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Red Lion Boise Downtowner on May 25, 2024
Thank you for your feedback, Jenifer. We are so glad you enjoyed your stay!

6/10 Okay

Chad

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was amazing and went above and beyond. Had an incident where AC did not work and room was hot. Staff found fan and refunded us our stay. The location was great and had rental scooters/bikes right outside.
Stayed 2 nights in May 2024
Response from Red Lion Boise Downtowner on May 23, 2024
We are always so happy to hear awesome things about our staff. We are glad that you were able to be taken care of well.

6/10 Okay

Joseph

Traveled with partner
Like the breakfast selection and room price was reasonable Lighting in room was limited. Only 2 of 7 light bulbs were working in vanity area The toilet flapper wasn’t working properly and was constantly filling up. The bathroom door had to be kept closed to eliminate sound The old section looks old and worn. Would recommend staying in newer section
Stayed 1 night in May 2024
Response from Red Lion Boise Downtowner on May 23, 2024
Hello Joseph, I would like to thank you for your feedback. We greatly apologize for the conditions of your lighting in the room. I am sure our maintenance staff has since addressed these issues. We do hope that you will stay with us again in the future.

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor condition
Stayed 1 night in May 2024
Response from Philip on May 24, 2024
Please let us know how our service was. How can we improve.

10/10 Excellent

Jimena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Red Lion Boise Downtowner on May 22, 2024
Thank you for your feedback!

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Good cost benefit.
Stayed 5 nights in Feb 2024
Response from Philip on May 22, 2024
Thank you

10/10 Excellent

Sarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Philip on May 22, 2024
Thank you

8/10 Good

Russell

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean quiet and comfortable
Stayed 1 night in May 2024
Response from Philip on May 22, 2024
Thank you Russell

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is where the homeless people live around it’s not this hotels fault they where a good place to stay
Stayed 2 nights in May 2024
Response from Red Lion Boise Downtowner on May 16, 2024
Thank you, Anthony. We truly appreciate your support. We work very hard to keep our hotel safe and comfortable for our guests.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for clean, quiet room walkable to many restaurants and brew pubs.
Stayed 1 night in May 2024
Response from Red Lion Boise Downtowner on May 16, 2024
We love seeing reviews like this. Downtown has so many great things to do. Thank you for your feedback and we are always happy to hear our guests enjoyed their stay.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Lots of parking
Stayed 1 night in May 2024
Response from Red Lion Boise Downtowner on May 16, 2024
Thank you, Sylvia. We hope to see you next time!

8/10 Good

Adam, Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Philip on May 17, 2024
Thank you for your rating.

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Red Lion Boise Downtowner on May 16, 2024
We are sorry to see that your stay was not up to standard. Please let us know where we can improve for the future.

2/10 Terrible

mark

Disliked: Cleanliness, property conditions & facilities
No A/C in most of the rooms. Staff had no support from management. Was moved into another room with no A/C. The place is outdated and needs a major overhaul.
Stayed 3 nights in May 2024
Response from Red Lion Boise Downtowner on May 15, 2024
Hello Mark, I am very sorry to hear about the situations you encountered during your stay. Our maintenance team is very efficient and should have been able to assist in making your stay comfortable.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Red Lion Boise Downtowner on May 16, 2024
Thank you for your feedback, Michael. We are always happy when our guests enjoy themselves.

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice stay
Stayed 2 nights in May 2024
Response from Red Lion Boise Downtowner on May 15, 2024
Thank you, Sheila. We are always happy to hear our guests had an enjoyable time with us.

10/10 Excellent

Naomie, Boise

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
This was a great stay other then not having the jet rub bath tub in the room we loved the whole place! Easy to get the dog in and out and very conveniently placed for ubering.
Stayed 2 nights in May 2024
Response from Philip on May 14, 2024
We love to read comments like these. Thank you for your feedback.

4/10 Poor

Sarah

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was a very scary experience for two girls. Do not recommend.
Stayed 1 night in May 2024
Response from Philip on May 17, 2024
We are very sorry to hear you felt scared. Please let us know what we can do better to assist.

8/10 Good

jaime

Stayed 4 nights in May 2024
Response from Red Lion Boise Downtowner on May 15, 2024
Thank you, Jaime. We are glad you enjoyed your stay.

4/10 Poor

Caz

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
A pool was advertised but was closed when we got there. Also the lady who checked us in was miserable and clearly didn’t want to be there.
Stayed 1 night in May 2024
Response from Philip on May 14, 2024
Thank you for your feedback. Our pool is seasonal and has not yet opened. Our target date is 20th.

4/10 Poor

Ara

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Before I booked my room through the 3rd party, I called the hotel to ask if they can match prices, but i put in hold for over 7 minutes then i called again, but i was put in hold automatically until finally the FD (3 to 11 p.m) pick up... I asked her if they match prices, and she answered me saying NO and hung up the phone. I booked my room, and we showed to the hotel. The room AC didn't work the was 100 degrees, the phone didn't work, the tv didn't worked I ask the FD night audit lady (very nice lady), and she explain the had problems (understandable things happened). In the morning we had breakfast 👎 no utensils, the pastry box was disgusting dirty, and breakfast honestly was no good. I know is so much you can do, BUT honesty this hotel needs a lot improvements, starting with your FD 3 to 11 lady.
Stayed 1 night in May 2024
Response from Philip on May 14, 2024
We thank you for your feedback. It appears we failed drastically in all areas. This is very deflating to my team. I will be addressing these issues immediately.

8/10 Good

Eujenio E.

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk personnel Sara was very helpful.
Stayed 4 nights in May 2024
Response from Philip on May 13, 2024
I will be sure to pass along your Insite to Sara.

10/10 Excellent

Janelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay. The front desk girl, Sarah, who checked us in was super kind and polite and gave us free tickets to the speedway. Our room was in the tower and had a great view! The employees were all very friendly and courteous. The girl who I checked out with on Saturday morning was also very nice and friendly. We will definitely be returning!
Stayed 1 night in May 2024
Response from Philip on May 13, 2024
This is great news to have a guest who wants to return. Thank you for your feedback. I will be sure to pass it along.

2/10 Terrible

Robert

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room they gave me it was 100° in the room. The phone didn’t work so I had to use my cell phone to call. I was on hold for 10 minutes. Had to call again and tell him that I am in a room and it’s hotter than hell. Then they said they’d send somebody 20 minutes later nobody came. So I packed my stuff and went downstairs and said give me a new room. Give me another room and the TV doesn’t work. I’ll never be back.
Stayed 1 night in May 2024
Response from Philip on May 13, 2024
This will be addressed immediately. We greatly apologize for the inconvenience.

2/10 Terrible

Thomas

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The climate control system didn’t work in the building. Rooms too hot. Good staff. Had to stay elsewhere
Stayed 1 night in May 2024
Response from Philip on May 13, 2024
We appreciate your feedback Thomas and are working to resolve the issue.

4/10 Poor

Michele

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner was not working . Was charged fees accidentally. Was told it would take a day to resolve.
Stayed 2 nights in May 2024
Response from Philip on May 13, 2024
Hello Michelle, We apologize for the inconvenience. We do not charge any fees to your account. There is a 50.00 hold at check in that is released at check out.

8/10 Good

Cheyanne, Cottonwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room. The bed was amazing
Stayed 1 night in May 2024
Response from Philip on May 13, 2024
Thank you for your stay and feedback.

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Philip on May 13, 2024
Thank you

2/10 Terrible

Laura

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Advertised pool and didn’t have one only reason I booked my room there.
Stayed 1 night in May 2024
Response from Philip on May 13, 2024
Our pool is seasonal and is listed as such. We apologize for any inconvenience as it is not set to open until next week.

8/10 Good

Shelly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The front office staff was very kind and helpful. The breakfast that is offered in the morning was awful; cold food that should have been hot, ill-tasting, very disappointing!
Stayed 2 nights in May 2024
Response from Philip on May 13, 2024
Thank you for your feedback, Shelly. We will be investigating our breakfast closer.

6/10 Okay

Jane

Traveled with family
Disliked: Amenities, property conditions & facilities
Terrible location, air conditioner broken, run down, very old nothing updated however staff was friendly
Stayed 2 nights in May 2024
Response from Philip on May 13, 2024
We greatly appreciate your feedback. Our AC system is functioning normally. We working on our facility improvements.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Philip on May 13, 2024
Thank you

8/10 Good

Annie

Business traveler
Liked: Cleanliness, staff & service
The property is tired and dated. The staff was friendly professional and to the point. I was pleasantly surprised by my room. It was large, clean and comfortable.
Stayed 2 nights in May 2024
Response from Philip on May 9, 2024
Thank you for your feedback of our staff.

6/10 Okay

Yucare

Liked: Staff & service
N/-
Stayed 2 nights in Mar 2024
Response from Red Lion Boise Downtowner on May 9, 2024
Thank you for your feedback. We are glad you enjoyed your stay with us!

6/10 Okay

Shawn

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I specifically chose a place with a hot tub and it wasn't in working order, the staff was very nice and helpful, location was very convenient
Stayed 4 nights in Apr 2024
Response from Philip on May 8, 2024
We apologize for the hot tub. Our facilities are outdoors and is still closed until the end of May.

4/10 Poor

Maureen, Waddell

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but the hotel is run-down. No ice available on any floor. Lighting was an issue in the bathroom. Breakfast was sub-par the one day we actually had it. This is the second and last time we will stay there, even for the price
Stayed 3 nights in May 2024
Response from Red Lion Boise Downtowner on May 8, 2024
Thank you for your feedback, Maureen. We have since addressed the issues with our ice machines and do greatly apologize for any inconvenience. Our front desk staff should also have been available to assist in getting you the things you need.

6/10 Okay

Meaghan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We’ve stayed at this hotel several times due to hits location and reasonable price. The bed was comfortable and it was nice a quiet on Friday night. We chose to eat breakfast in your continental style dining area. We were in a hurry to get to my daughter’s graduation ceremony and they opened 10 minutes late and the food tasted like it was a few days old. There were about 5 light bulbs in our room that needed to be replaced and the bedside lamp didn’t work. We were also looking forward to using the hot tub and it was not working either. There was garbage overflowing in trash cans in the hallways and overall the hotel looked pretty run down and dirty. The staff was friendly and helpful, so that was a bright spot.
Stayed 2 nights in May 2024
Response from Red Lion Boise Downtowner on May 8, 2024
Thank you for your feedback, Meaghan. I am so sorry to hear about the troubles you encountered during your stay. I know that our staff would have been very willing to help, so I do hope that you voiced some of these shortcomings to the front desk.

6/10 Okay

Jesse

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed in room 670 and we had a leak coming from the ceiling, It only happened once but still.. a leak nontheless. The hotel was nice and the staff was very friendly. Room was very hot, the AC didn't work as others have stated and I even read from the owner themselves that it was fixed. However it wasn't so that's a shame. Other than those two issues, I guess it was an alright stay. Would choose some place else though honestly but its an okay stay if you're on a budget
Stayed 4 nights in May 2024
Response from Red Lion Boise Downtowner on May 8, 2024
Jesse, we greatly apologize for the inconveniences you experienced during your stay. I assure you that we are working tirelessly to improve our facility. Thank you for your honesty and we appreciate your business.

4/10 Poor

Trish

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly. Hotel is in short walking distance of a delicious pizzaria and A'tavola, an Italiian cafe and market. However, the hotel property both outside and inside does not match the photos displayed on Expedia. Overall, the hotel is in desperate need of a deep cleaning and update. The desk chair as well as the reading chair in our room was dirty and in need of a steam clean. The bathroom faucet dripped continuously, a few light bulbs were out, and the bathroom fan did not work. Most things in our room, and in the hotel in general, appeared very worn. I would not have made a reservation at this hotel had I known the facility's conditions were so rundown, and I will not stay here again.
Stayed 2 nights in May 2024
Response from Philip on May 6, 2024
Thank you for your feedback. We are working on correcting the issues.

4/10 Poor

Kailyn

Disliked: Cleanliness, staff & service, property conditions & facilities
not great wouldn’t stay again
Stayed 3 nights in May 2024
Response from Philip on May 6, 2024
What didn't you like. I hope you would give us the opportunity to correct it.

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities
Kinda in the middle of run down downtown
Stayed 3 nights in Apr 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Good value
Stayed 1 night in May 2024
Response from Red Lion Boise Downtowner on May 4, 2024
Thank you for your feedback, Vincent. We appreciate you choosing to stay with us.

6/10 Okay

TERRY

Disliked: Amenities, property conditions & facilities
The room was noisy. Strange sounds coming from the vents. Otherwise, room was clean and nice.
Stayed 2 nights in Apr 2024
Response from Red Lion Boise Downtowner on May 3, 2024
Thank you for your feedback, Terry. I hope that you may have reported these strange occurrences to our staff to have them addresses. Otherwise, we are super please to hear you enjoyed your stay with us.

2/10 Terrible

Janiece

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change rooms after unpacking. The tv, refrigerator, bathroom fan & coffee maker didn't work. It was filthy. The second room was cleaner some lights didn't work. coffee maker & bathroom fan were broke. All in all a very bad trip
Stayed 1 night in Apr 2024
Response from Vanessa Wilson on May 1, 2024
Janiece, we greatly apologize for the less than satisfactory experience you had with us during your recent stay. I have passed along these concerns the proper departments and we will do better in the future. Thank you for your feedback and we hope to have another chance to impress you in the future.

8/10 Good

Dave

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Red Lion Boise Downtowner on May 3, 2024
Thank you for your review, Dave. We are glad that you enjoyed your stay with us.

10/10 Excellent

Dave

Traveled with partner
Liked: Staff & service
Safe and convenient
Stayed 3 nights in Apr 2024
Response from Red Lion Boise Downtowner on May 1, 2024
Thank you for the feedback, Dave. We greatly appreciate your business and are glad you enjoyed your stay with us.