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Reviews of Selina Chapinero Bogotá

3 out of 5
Selina Chapinero Bogotá
Calle 74 #15-60, Bogotá, Colombia, Bogotá, Cundinamarca

Reviews

8.0

Very Good

Rating 10 - Excellent. 61 out of 132 reviews" "
Rating 8 - Good. 34 out of 132 reviews" "
Rating 6 - Okay. 17 out of 132 reviews" "
Rating 4 - Poor. 5 out of 132 reviews" "
Rating 2 - Terrible. 15 out of 132 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jose

Business traveler
Liked: Cleanliness, staff & service
Despite booking a private apartment, and despite being in the 5th floor, the noise from the people talking outside and the loud music made my stay hardly enjoyable
Stayed 1 night in Jan 2024

2/10 Terrible

Venkatesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Selina on Dec 5, 2023
Thank you for giving us your opinion, because it is very important to us, we will take immediate action to improve our service, all with the purpose of improving your experience here at Selina. We are working diligently to resolve your issue and appreciate your patience and understanding as we work towards a solution.Thanks & Regards,

4/10 Poor

Yuri, Miami

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Nov 2023
Response from Selina on Dec 1, 2023
Thank you for giving us your opinion, because it is very important to us, we will take immediate action to improve our service, all with the purpose of improving your experience here at Selina.Thanks & Regards,

6/10 Okay

Yuri, Miami

Liked: Amenities
Disliked: Property conditions & facilities
The staff was nice, and it seems they try their best, but management needs to step up. Not demanding luxury because you get what you paid for. For the price, accommodation should be modest. They just need to take better care of things. For instance, the room had an extremely dirty and old carpet. Some walls dirty and the floor could be also improved
Stayed 8 nights in Nov 2023

8/10 Good

Robert, Woodbridge

Liked: Amenities
I liked the location...They have to lubricate the door hinges, especially those in the shared bathrooms. They make too much noise when they open at night or during rest hours. In general the building needs maintenance.
Stayed 6 nights in Nov 2023
Response from Selina on Nov 27, 2023
Thank you for take the time to rate us and let us know about your stay at Selina Chapinero. We are glad to know that it was a pleasant visit for you, and we hope to see you again to give you a better experience. Thanks & Regards,

4/10 Poor

Faniel

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
First, it's a nice place for recreation with an attractive design for good pictures. On the other hand, it is not recommended at all to stay. Rooms that are cleaned every three days unless you request it at the front desk, the bathroom always seems dirty, if you plan to stay, bring your own towel and personal care products. Finally, if you have sleeping issues due to loud noise or light, go to a better place.
Response from Selina on Nov 20, 2023
Dear FanielWe appreciate your positive comments about our place being a nice spot for recreation with an attractive design. However, we sincerely apologize for the inconveniences you faced during your stay.We understand and regret the challenges with our housekeeping schedule and cleanliness standards in the bathroom. Your feedback about bringing personal care products and towels is duly noted, and we apologize for any inconvenience.We take your comments about noise and light disturbances seriously, and we will strive to address these issues to improve the overall guest experience.Thank you for sharing your feedback, and we hope to have the opportunity to better serve you in the future.Best regards,Thanks & Regards, Staff Team

2/10 Terrible

qingzhi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not good,not recommend.
Stayed 1 night in Oct 2023

6/10 Okay

Jose

Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Selina on Sep 29, 2023
Thank you for take the time to rate us and let us know about your stay at Selina Chapinero. We are glad to know that it was a pleasant visit for you, and we hope to see you again to give you a better experience.Thanks & Regards, Staff Team

10/10 Excellent

ALFREDO

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone that works there is super nice. I had stayed in another location in part 93 and didn’t find it quite as warm and enticing. Everyone is just amazing and so kind and nice every time I go to Bogota I stay there.
Stayed 3 nights in Aug 2023
Response from Selina on Sep 29, 2023
Thank you for giving us your opinion, because it is very important to us, we will take immediate action to improve our service, all with the purpose of improving your experience here at Selina.Thanks & Regards, staff team

10/10 Excellent

ACENETH

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Aug 2023

10/10 Excellent

Zuwena

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and location to walk to Zona T, Zona Rosa or Andino Mall. Staff were very friendly and helpfull in any way they can to guide.
Stayed 4 nights in Apr 2023

10/10 Excellent

Adays

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BOG - DC
Only one night stay due delay flight but spent the entire day. Nice hotel very centric and easy to find.
Stayed 2 nights in Feb 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2022

8/10 Good

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noise could be heard at very late hours.
Stayed 3 nights in Sep 2022

6/10 Okay

Eduardo

Liked: Staff & service, amenities
Disliked: Cleanliness
Really close to Zona T (cool restaurants and bars). Property is really dark on the way to the rooms and the restrooma always gave the impression that were dirty.
Stayed 2 nights in Jul 2022
Response from Selina on Jul 22, 2022
Dear Eduardo, On behalf of the entire Selina Chapinero team we want to thank you for taking the time to rate us and give us your review about your stay at Selina Chapinero, we will be taking corrective measures so that similar situations do not arise in your next stays in our hotel, we remain at your full disposal. Sincerely, Catalina Pinto (Front Desk Team).

6/10 Okay

Freddy

Traveled with family
Liked: Staff & service
You get what you pay for
Stayed 1 night in May 2022
Response from Selina on Jun 28, 2022
Hi Freddy! Thank you so much for taking the time for letting us know about your experience in Selina Chapinero. We are in a continuous process of improvement were your feedback will be really helpful for us. We hope to see you in your next visit to the city and provide you a better experience. Sincerely, Isabella Carbonell (Front Desk Team).

2/10 Terrible

Hugo

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
not for me, is more like a Hostel, did not had enough information about it the lobby was super noise( loud music) not a pleasant stay
Stayed 1 night in May 2022

10/10 Excellent

Nilton

Stayed 4 nights in Feb 2021

6/10 Okay

rashmi

Disliked: Amenities, property conditions & facilities
Old building with a bad order
Stayed 2 nights in Nov 2021

2/10 Terrible

An

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double charged, mix up with room type, no breakfas
The hotel double charged me. I paid through Hotels.com and when I showed up, the room type was a difference from what Hotels.com said, I complained and they gave me another room which is supposed to be right room type I booked for. They then charged me full price for it. They also said that they will take $8 off per day as they could not provide breakfast. None of that happened. I got double charged, higher charged and no breakfast. The hotel has no contact email address for you to dispute anything. What a mess!
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to everything, the work.area is excelent,only thing , they promise a free breakfast include it never happen, how ever you can use the kitchen .
Stayed 4 nights in Mar 2021

8/10 Good

angel Eduardo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

Ruben

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2021

8/10 Good

Odysses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Marcela on Feb 4, 2021
Hi Odysses, Selina Chapinero wants to thank you for your rating. We are truly interested in knowing your comments so we can get better in whichever aspect that is needed. We are really glad that you stayed with us, we hope to see you around soon. Kind Regards, Marcela Barrera

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2020

10/10 Excellent

Ruben

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 24 nights in Nov 2020

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2020

10/10 Excellent

Angel Eduardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool bello me encanta muchas gracias
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2020

10/10 Excellent

Sheree, Calgary, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't even know where to start, we are so happy we booked a room in this gem, Selina. It was clean, gorgeous decor, lots of unique places to relax. The staff was so friendly and helpful as we know very little Spanish. The food was great, the location is close to Zona G (street food district). We will stay in any Selina available in Colombia for the rest of our trip, so excited to see what Selina Cartagena will hold. Love: Sheree/Marc
Stayed 4 nights in Jan 2020

4/10 Poor

Verónica

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
NO es un Hotel. Es un HOSTEL. La primer noche me picaron PULGAS en la habitación. Al otro dia me cambiaron de cuarto. Esa misma noche tuve que llamar a un médico a las 3.30 am porque me había dado una reacción alérgica debido a las picaduras de las pulgas. Las habitaciones no tienen teléfono, ni siquiera para llamar a recepción. Cuando me sentía mal y necesité llamar al médico, tuve que bajar a la recepción para que me "prestaran" un teléfono y me dijeron que "no tenían" !!!! La persona que atendía en la recepción me dió un teléfono móvil pero que tenía restricción para hacer llamadas a ciertos números telefónicos. Cuando intentaba comunicarme con "Universal Assistance" (mi seguro médico) no lograba comunicarme. Finalmente, tuve que pedir prestado un teléfono móvil a un pasajero del hotel y logré pedir que me enviaran un médico a las 3.30 am Al otro día "Ni el Gerente", "Ni ninguna persona del hotel" me preguntó cómo estaba, si me podían ayudar con algo, ni me ofrecieron ningún tipo de compensación por todo lo sucedido. Viajo hace muchisimos años por trabajo y JAMÁS experimenté algo similar. Las habitaciones no cuentan con TV, ni con teléfono. El baño de mi habitación estaba sucio cuando lo recibí. Éste es un breve resúmen de mi experiencia en Selina Chapinero Bogotá. JAMÁS VOLVERË. UN HORROR. LA PEOR EXPERIENCIA DE MI VIDA.
Stayed 4 nights in Nov 2019

6/10 Okay

Ricardo, West palm beach

Business traveler, Traveled with family
Liked: Cleanliness
Bad internet, Shower is so hot or so cold, attentions not cordiality they thinking is smart but it’s not, etc etc.., I don’t wanna talks about it
Stayed 1 night in Nov 2019

6/10 Okay

Paul, Miami

Business traveler, Traveled with family
Liked: Staff & service, amenities
Water so cold or so hot. Shower is wrong,.. room WiFi so bad connection,.
Stayed 1 night in Nov 2019

2/10 Terrible

Manager, Bogota

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room had no heater, weather was at 48F with no heater. I asked the manager, he said that the temperature was fine fine for him so I didn’t need a heater. I have have an email with him saying that in Spanish
Stayed 3 nights in Oct 2019

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and super friendly as well as helpful staff.
Stayed 4 nights in Oct 2019

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. 50 characters etc blah rhubarb rhubarb rhubarb
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel was amazing, respectful, friendly and caring. If I ever need to go back to Bogota, this will be my first option to stay. The restaurant is good too.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!
The room was hippie and kind of had an airbnb feels, it was really spacious. Toilet bowl was not draining well and the shower drain too (but i think this is a common problem with 3rd world countries). Overall it was really good. Location was also convenient. There is traffic all over Bogota like really bad traffic, it takes like 30mins to get to the main square from this hotel.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location just steps away from the Transmilenio trunk line. Lively neighborhood during the weekdays only, weekends are quieter. Only having to share the bathroom with up to only 4 people in a 4 bed dorm is great, vs a larger dorm room. Privacy curtains. Only complaint is construction noise in the building at 9am so couldn't sleep until later
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hipster Ritz Carlton!
We had a three night stay at this property and absolutely loved it. One night in a private double room with shared bathroom and the other two in a deluxe room. There is no A/C in either one but we are both warm blooded and had no issue as Bogota was plenty cold for us. Our rooms weren't towards to street side so noise in the mornings may pose a problem for others. Beds were comfortable in both rooms and the deluxe room was incredible. The vibe at this property is awesome, the staff is excellent and tend to your every need. The co-working space was great for an office day during our stay. Highly recommended. @deviajelibre
Stayed 1 night in Aug 2019

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hipster Ritz Carlton!
We had a three night stay at this property and absolutely loved it. One night in a private double room with shared bathroom and the other two in a deluxe room. There is no A/C in either one but we are both warm blooded and had no issue as Bogota was plenty cold for us. Our rooms weren't towards to street side so noise in the mornings may pose a problem for others. Beds were comfortable in both rooms and the deluxe room was incredible. The vibe at this property is awesome, the staff is excellent and tend to your every need. The co-working space was great for an office day during our stay. Highly recommended. @deviajelibre
Stayed 1 night in Aug 2019

8/10 Good

Carlota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Si vas a Selina puede ser que repitas
Buen hostel ubicado en la zona de Chapinero. Habitación con baño privado correcta. Cerca de la parada para coger el bus y a 15 minutos andando de la zona rosa.
Stayed 3 nights in Jul 2019

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
The staff is the best!!
Stayed 1 night in Jul 2019