Dear Fong, Thank you for spending your time to write a review of your stay at the ēRYAbySURIA Hot Spring Bentong. We appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We would like to apologize on behalf of our team for the inconvenience caused regarding the issue of cleanliness room, services and food was not meet your expectation and would like to inform you that each issue has been taken into account seriously. Please be assured that issue of cleanliness room, services and food was not meet your expectation has been addressed to all of our team members for future action and improvement. We will work hard to ensure the quality of our service improve in order to avoid the same shortcoming in the future. You have our deepest most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future. Kind Regards and Take Care, Our Team From ēRYAbySURIA Bentong.

Dear Anonymous, Thank you for your feedback. We are happy you enjoyed your stay with us and have taken your comments on board. We are always looking at improving our services and shall take your suggestions on board. It would be a pleasure to welcome you again and hope to see you in the future. If there any issues, please inform us to aknowledge the issue to be improved for the future.

Dear Guest, Thank you for the valuable feedback following your stay with us. We continuously strive to enhance our service and are disappointed to hear that your expectations were not met on this occasion. Please be assured that your comments have been taken into account and will be used to continue upgrading our services and facilities. We do hope we will be given the opportunity to host you again in the future. Warmest regards.

Dear Francis J, Thank you for taking the time to write us a review and for your positive comments and compliments. We are delighted to hear of your wonderful experience with us and how the facilities and comforts provided met your expectations. On behalf of the eRYAbySURIA Hot Spring Bentong team, we would like to express our gratitude for your feedback and compliments. We hope to see you again soon! Kind regards

Dear Guest, Thank you for taking the time to write us a review and for your positive comments and compliments. We are delighted to hear of your wonderful experience with us and how the facilities and comforts provided met your expectations. On behalf of the eRYAbySURIA Hot Spring Bentong team, we would like to express our gratitude for your feedback and compliments. We hope to see you again soon! Kind regards.

Dear Guest, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and Management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you.

Dear Guest, Thank you for spending some time to write a review of your experience with us. We sincerely do apologize with regards to the issues and inconvenience that you mentioned. We are pleased to inform each issue has been taken into account and addressed by our team. We will endeavour to ensure that these issues will not repeat itself during your next stay. We hope to welcome you back on another occasion and to give us a chance to serve you better. Regards

Dear Guest, Thank you for the wonderful review of the eRYAbySURIA Hot Spring Bentong. We are pleased and delighted to have been chosen for your stay in Pahang. Our team members truly appreciate your kind words and it was a pleasure to have you with us. We sincerely do apologize with regards to the issues and inconvenience that you mentioned. We are pleased to inform each issue has been taken into account and addressed by our team. We will endeavour to ensure that these issues will not repeat itself during your next stay. We hope to welcome you back on another occasion and to give us a chance to serve you better. Regards.

Dear Guest, Thank you for taking time to share your feedback as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We are truly sorry that you found our rooms disappointing. We apologies on the defective air condition, detached floor tile and pipe leaking in the room. Should we have received any complaints during your stay, rest assured, we should have rectified the situation immediately. We are currently implementing a structured program of upgrading our resort. Your feedback is extremely valuable to us as it helps us to improve the quality of our service to better meet your needs and we would like to give assurance that such shortcoming will not be repeated. We hope we will have another chance to welcome you back to our resort one day. Regards.

Dear Dr Tew, Thank you for taking time to share your feedback as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We are truly sorry that you found our rooms disappointing. We are currently implementing a structured program of upgrading our resort. Your feedback is extremely valuable to us as it helps us to improve the quality of our service to better meet your needs and we would like to give assurance that such shortcoming will not be repeated. We hope we will have another chance to welcome you back to our resort one day. Regards.

Dear Azam, Thank you for taking the time to write us a review and for your positive comments and compliments but we sincerely do apologize with regards to the issues and inconvenience that you mentioned. We are pleased to inform each issue especially on our staff services has been taken into account and addressed by our team. We will endeavor to ensure that these issues will not repeat itself during your next stay. We hope to welcome you back on another occasion and to give us a chance to serve you better. Kind regards.

Dear Nita, Thank you for taking the time to review your eRYA by Suria Hotspring Bentong experience. It is always a pleasure to hear that our guests had an enjoyable stay with us. We are delighted that our services and facilities met your every expectation. We take pride and are grateful for your positive feedback. We hope that you will return for another stay with us soon. Best regards

Dear Abdullah, Thank you for taking the time to write us a review and for your positive comments and compliments. We are delighted to hear of your wonderful experience with us and how the facilities and comforts provided met your expectations. We would like to express our gratitude for your feedback and compliments. On our Food & Beverage Quality and Menu, we have noted and discussed your feedback with the respective department Head for follow up to improve our product, quality and service standard. We hope to see you again soon! Kind regards.

Dear Mr/Mrs Au, Thank you for taking your time to comment on your recent stay and your honest feedback. It is our aim to offer our guests a entirely satisfactory service. The management will take your feedback for improvement. We hope we will have the pleasure of greeting you again. Thanks and Regards

Dear Mr/Mrs Leow, Thank you for your review. We are truly sorry your experience of your room cleanliness and food during your stay at our resort was disappointing. The management will take your feedback for improvement. Thanks and regards

Dear Mrs Jesse Ngoi, Thank you on your encouraging and supportive review! It great and heart-warming to read of your experience during your stay with us and we are pleased we able to make your holiday a memorable success. We hope will have pleasure of greeting you again.

Dear Guest, Thank you for your honest feedback. It is our aim to offer our guests a entirely satisfactory service. We truly apologize for the feedback that you mentioned. We will discuss with the related department for this matters and find a solution to make our guests happy during their stay. We hope we will have the pleasure of greeting you again. Thanks and Regards

Dear Sam, Greetings from eRYA by SURIA Hot Spring Bentong and thank you on your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. We hope we will have the pleasure of greeting you again. Regards

Dear Guest, Thank you for taking time to share your feedback as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. On our Food & Beverage Quality and Menu, we have noted and discussed your feedback with the respective department Head for follow up to improve our product, quality and service standard. Your feedback is extremely valuable to us as it helps us to improve the quality of our service to better meet your needs and we would like to give assurance that such shortcoming will not be repeated. We hope we will have another chance to welcome you back to our resort one day. Best Regards.

Dear Haba, Thank you for taking time to share your feedback as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We aim to provide high level of cleanliness. Please be informed that we are currently and continuously doing audits on our room condition. Your feedback is extremely valuable to us as it helps us to improve the quality of our service to better meet your needs and we would like to give assurance that such shortcoming will not be repeated. We hope we will have another chance to welcome you back to our resort one day. Best Regards.

Dear Guest, Thank you for taking time to share your feedback as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We aim to provide high level of cleanliness. Please be informed that we are currently and continuously doing audits on our room condition. Your feedback is extremely valuable to us as it helps us to improve the quality of our service to better meet your needs and we would like to give assurance that such shortcoming will not be repeated. We hope we will have another chance to welcome you back to our resort one day. Best Regards.

Dear Hishamuddin, Thank you for taking the time to write us a review and for your positive comments and compliments. We are delighted to hear of your wonderful experience with us and how the facilities and comforts provided met your expectations. On behalf of the EryabySuria Hot Spring Resort Bentong team, we would like to express our gratitude for your feedback and compliments. We hope to see you again soon! Kind regards.

Dear Guest, Thank you for taking time to share your feedback as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently and we sincerely regret that we have failed to meet your expectations. We aim to provide high level of cleanliness. Please be informed that we are currently and continuously doing audits on our room condition. On our Food & Beverage Quality and Menu, we have noted and discussed your feedback with the respective department Head for follow up to improve our product, quality and service standard. Your feedback is extremely valuable to us as it helps us to improve the quality of our service to better meet your needs and we would like to give assurance that such shortcoming will not be repeated. We hope we will have another chance to welcome you back to our resort one day. Best Regards.