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Reviews of ParkTower Suites

4 out of 5
ParkTower Suites
President Elias Sarkis Avenue, Beirut

Reviews

8.4

Very Good

Rating 10 - Excellent. 92 out of 166 reviews" "
Rating 8 - Good. 44 out of 166 reviews" "
Rating 6 - Okay. 10 out of 166 reviews" "
Rating 4 - Poor. 10 out of 166 reviews" "
Rating 2 - Terrible. 10 out of 166 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Spacious rooms and great courteous staff
Stayed 5 nights in May 2024

8/10 Good

wagih, san francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
d
Stayed 1 night in May 2024

2/10 Terrible

Charles

Traveled with partner
I don’t recommend this property to anyone. I booked the highest standard of suite with sea view and when I reached there was no availability so they gave me lower and city view room instead of upgrading me
Stayed 5 nights in May 2024

6/10 Okay

Eliane, Tripoli

Business traveler
This is a smoking property. So, if ur smoker and \or if you mind the smell, this is a quiet OK place. Stayed there before and it was better when it was a smoke free place.
Stayed 1 night in Mar 2024

8/10 Good

Charbel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the way i park my car
Stayed 1 night in Mar 2024

8/10 Good

Mohamad Kamel

Stayed 1 night in Jan 2024

10/10 Excellent

Mohamad Kamel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nadim

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023

4/10 Poor

Wajdi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good if you don't need the internet or other help
The internet was choppy or non-existent 100% of the time (forget about trying to download the latest issue of the Economist, let alone the daily NYT or WSJ). Must have complained about this issue and gone down to Reception over 15 times during my 1 and 1/2 month stay with no resolution whatsoever. One time the manager did call me and spent enough time with me to seem interested in fixing the issue but no follow-up afterwards and no resolution of the issue either. One lady downstairs who seems to be the assistant manager in charge when the real one is not there (whom I never did meet) is a quasi-zombie. In summary, this hotel is in a good location with modern amenities (except TV does need some coaxing some of the time) but make sure that being always plugged in to the web is not one of your top priorities and pray that won't need any help from the assistant manager downstairs though the rest of the staff under her are courteous and genuinely amenable.
Stayed 8 nights in Oct 2023
Response from Waleed Abou Zeid on Nov 10, 2023
Dear Mr. Wajdi, thank you for taking time to write a review about our hotel. The access point in the room you were occupying needed reconfiguration which solved the issue.We look forward to welcoming you during your next visit.

10/10 Excellent

Theo, Danville

Stayed 24 nights in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Mona

Stayed 21 nights in Aug 2023

10/10 Excellent

Salma

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my first choice in beirut
Stayed 2 nights in Sep 2023

2/10 Terrible

Emilio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

MARIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023

10/10 Excellent

roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing friendly people
Stayed 1 night in Aug 2023

2/10 Terrible

JOYCE

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We moved 3 rooms. Dirty comforter, dirty towels. Fridge was broken had to throw food away. Cannot regulate the water in the shower. The vent in the bathroom wouldn’t shut off as well as the water in the toilet, so we couldn’t sleep at night. The smell of one of the rooms was horrible that we couldn’t stay in. Poor internet. Had to cover the AC blades with paper bags as they are not flexible and the air was coming right down on our head( daughter and husband got sick) Staff at the reception are not welcoming at all. One was so disrespectful had to report him. Way too expensive for the quality they are offering. Very bad experience would not recommend this property at all.
Stayed 22 nights in Jul 2023
Response from Waleed Abou Zeid on Sep 11, 2023
Dear Ms. Joyce, thank you for taking time to write a review about our hotel. I was really astonished while reading your feedback as I met yourself and your husband in my office for more than one hour; your complaints were totally solved in the suite that you occupied and they were not major. Moreover, we moved you to the largest suite while your reservation was for the smallest room type. It is weird somehow to call on the morning of the second day negotiating for couple of complementary nights.Regards,

10/10 Excellent

Lina

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
For me, this hotel is home. Its location is amazing, and it is friendly. Staff are kind and helpful and rooms provide everything needed.
Stayed 1 night in Jul 2023

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, property conditions & facilities
clean, comfortable, private, big room, modern and new furniture
Stayed 3 nights in Jun 2023

8/10 Good

wagih, san francisco

Stayed 3 nights in Jun 2023

6/10 Okay

wagih, san francisco

Liked: Cleanliness
Stayed 2 nights in Jun 2023

10/10 Excellent

Nafen

Liked: Cleanliness, staff & service, property conditions & facilities
I booked this accommodation for my sister to have an exam near buy , so the have been very pleased
Stayed 1 night in Jun 2023

4/10 Poor

SLEIMAN

Disliked: Staff & service
Was so much better years ago Poor quality pillows
Stayed 4 nights in May 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The room was nice and spacious I liked the balcony and it was clean location good I didn’t appreciate the cold attitude from female receptionist who didn’t even greet with a smile. I didn’t appreciate no internet in the foyer and spa was closed.
Stayed 1 night in May 2023

8/10 Good

Diana

Stayed 1 night in May 2023

10/10 Excellent

Reem, Gainesville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible value and quality. Would definitely stay there again!
Stayed 3 nights in Apr 2023

10/10 Excellent

Salma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location, very clean, friendly staff
Stayed 1 night in Apr 2023

8/10 Good

Antoun, Rutherford

Stayed 5 nights in Mar 2023

10/10 Excellent

fadi, mclean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2023

8/10 Good

SLEIMAN

Stayed 7 nights in Jan 2023

10/10 Excellent

Fouad

Stayed 1 night in Jan 2023

6/10 Okay

MAKEYYAH

Disliked: Amenities, property conditions & facilities
The breakfast was poor and I pay for it I call reception for bottle of water they charge for that I asked for that they said only the first day for free then it will be changed and at the other day they brought water for free I didn’t understand this And the out said was very noisy morning
Stayed 7 nights in Oct 2022

4/10 Poor

Miriam

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The receptionist staff on Friday 14 August around 7 pm (a man) was very rude. We booked a suite of 2 rooms for 3 people. There was 2 complimentary water in the room, I asked for a third bottle and the staff said he will not provide it. I told him I will write a review and he said I should go ahead. Another thing, there is no security at the entrance. Someone knocked on our door 3 times saying man shopping. I called the front desk and reported this. The only thing I enjoyed is the spa treatment.
Stayed 2 nights in Oct 2022

10/10 Excellent

Nisrine

Stayed 1 night in Sep 2022

10/10 Excellent

L'Emir Jad El

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Boulos

Traveled with family
Liked: Cleanliness
Room was small not spacious as in the pictures
Stayed 3 nights in Aug 2022

4/10 Poor

Abbir

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Don’t be fooled by the online images and description of this hotel. For starters the pool is empty and the excuse is there is damage from the Beirut blast which occurred 2 years ago- this ‘4 star hotel’ charges enough money for accomodation and room service, etc etc, to be able to afford a fix for their pool. Secondly, may not seem like a big issue but we were not allowed to smoke shisha on the balcony on our trip (one of the highlights of being in Lebanon) and we weren’t told about this rule until we were there and had already paid our non refundable booking. Fair enough, that’s fine but it’s not really fair if the people next door to your room are smoking weed and filling the hallway and outside area with the smell- mind you we had an 11 month old baby with us so that was nice to deal with. Also with regards to room service, you will be lucky to order something that the team does have in stock as there are only about 4 meal options available so don’t bother with the menu. The wifi is limited to 3 devices only, and you guessed it, we were only told about this at check in! The electricity cuts out at some points throughout the day but luckily only for about 30 seconds to a minute then it will come back on but you may need to call reception to have your tv reconnected to the wifi as we needed to at some points. I have more but unfortunately I’ve hit the word limit. DO NOT STAY HERE!!!!
Stayed 19 nights in Jul 2022

10/10 Excellent

Nashaat

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money
Stayed 2 nights in Jul 2022

8/10 Good

Nabil, Riyadh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean, staff are friendly
Stayed 1 night in Jun 2022

2/10 Terrible

Arab

Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2022

10/10 Excellent

Nabil, Riyadh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it, very nice cozy hotel.
Stayed 3 nights in Apr 2022

4/10 Poor

rima

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked a deluxe suit , and it’s pictures were clear in the booking !!! But finally i was in a very small room !!! There is no salon as it was shown in the pictures !! Also there was no mirror !!!!!!!! I stayed 2 days without mirror !!! I don’t think is acceptable !!
Stayed 5 nights in Feb 2022

4/10 Poor

Bahaa

Disliked: Cleanliness, staff & service, property conditions & facilities
Really dated. Staff not helpful AT ALL
Stayed 5 nights in Feb 2022

10/10 Excellent

malak

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there 6 nights, Excellent location, clean rooms, delicious food, decent prices and very friendly staff. Strongly recommended it!!!
Stayed 5 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing to say
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, very nice stuff I loved this hotel so much.
Stayed 1 night in Jun 2021

8/10 Good

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020