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Reviews of Mövenpick Hotel Basel

4 out of 5
Mövenpick Hotel Basel
Aeschengraben 25, Basel

Reviews

9.6

Exceptional

Rating 10 - Excellent. 328 out of 405 reviews" "
Rating 8 - Good. 56 out of 405 reviews" "
Rating 6 - Okay. 14 out of 405 reviews" "
Rating 4 - Poor. 6 out of 405 reviews" "
Rating 2 - Terrible. 1 out of 405 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed luxurious room. Excellent fitness centre and pool. Very quiet. Quality breakfast
Stayed 4 nights in May 2024
Response from Selina Thier - Guest Services Manager on May 20, 2024
Dear StevenBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to stay there. Either on work trips or even with kids during family visits. The rooms are very quiet. Beds are super comfy. The room temperature can be adjusted easily. Every detail is high quality. Staying a few hours in the room to do some work is very comfortable. The rooms are a bit on the small side though. I suggest to book a room on the higher floors. Otherwise you may look straight into the office building next door. In my opinion the in-room dining could have a few more options. I usually book without breakfast and walk to one of the many cafes nearby. The staff is sensational. They really care.
Stayed 1 night in May 2024
Response from Selina Thier - Guest Services Manager on May 5, 2024
Dear MartinThank you very much for your friendly and honest feedback. We have gladly passed this on to the team. We are very pleased that you liked our mattresses and our high standards. Please understand that with 264 rooms in different categories, we cannot fulfill every guest's wish for a view over the city. We therefore recommend that you book a deluxe room or a higher category for your next stay.I would like to invite you to contact me before your next visit and I will do my best for you.We look forward to your next stay.Best Regards

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was well positioned being near the train station, tram lines and the airport bus
Stayed 3 nights in Apr 2024
Response from Selina Thier - Guest Services Manager on May 1, 2024
Dear BarryBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Pamilerinayo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was 5 star
Stayed 5 nights in Mar 2024
Response from Selina Thier - Guest Services Manager on Apr 17, 2024
Dear PamilerinayoThank you very much for your sincere feedback and kind words. It was and is always a pleasure to look after you during your stay with us. We are proud that our team provided an unforgettable service and that you always feel at home with us. Please contact us at any time if you have any questions or requests. We look forward to your next stay.

10/10 Excellent

Mona, Mechanicsburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All we wanted and more. Comfortable, welcoming and close to many transport options
Stayed 2 nights in Apr 2024
Response from Selina Thier - Guest Services Manager on Apr 14, 2024
Dear Mona Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are really happy that you enjoyed your stay and felt comfortable with us. We hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Selina Thier - Guest Services Manager on Apr 14, 2024
Dear MichaelBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Selina Thier - Guest Services Manager on Apr 14, 2024
Dear VincentBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pleasantly surprised.
Stayed 1 night in Mar 2024
Response from Selina Thier - Guest Services Manager on Apr 9, 2024
Lieber ArthurHerzliche Grüsse vom Mövenpick Hotel Basel. Vielen Dank für die positive Bewertung und die Zeit, die Sie sich hierfür genommen haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie sehr bald wieder bei uns begrüssen zu dürfen!Freundliche GrüsseSelina Thier - Guest Services Manager

10/10 Excellent

katriana

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay
Stayed 2 nights in Mar 2024
Response from Selina Thier - Guest Services Manager on Apr 1, 2024
Dear KatrianaBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Sorin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at Movenpick is great.
Stayed 1 night in Mar 2024
Response from Selina Thier - Guest Services Manager on Mar 5, 2024
Dear SorinBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Philip, Manchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality hotel. First class (but pricey) restaurant. Friendly and helpful bar and hotel staff.
Stayed 4 nights in Feb 2024
Response from Selina Thier - Guest Services Manager on Feb 27, 2024
Dear PhilipBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

James

Traveled with partner
Excellent!
Stayed 1 night in Feb 2024
Response from Selina Thier - Guest Services Manager on Feb 27, 2024
Dear JamesBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Zeynep

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from Selina Thier - Guest Services Manager on Feb 27, 2024
Dear ZeynepBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness
Clean and convenient enjoyed our corner room and view
Stayed 3 nights in Feb 2024
Response from Selina Thier - Guest Services Manager on Feb 26, 2024
Dear KevinBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Kushal

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service, mainly warm/welcoming staff, excellent gym and facilities, superb breakfast, good for remote working, could vacuum rooms more thoroughly but generally very clean, comfortable bed
Stayed 12 nights in Jan 2024
Response from Selina Thier - Guest Services Manager on Feb 13, 2024
Dear KushalGreetings from Mövenpick Hotel Basel.Thank you very much for your very nice review and your kind compliments.We are looking forward to welcoming you back in the near future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I decided to spend the weekend in Basel instead of being on a train for 22 hours. This hotel is walking distance to the Basel train station and easy to walk around the city from this location. The staff were very friendly and helpful, great breakfast option, nice restaurant in the hotel. There was a weird chemical smell in the hallway - some sort of cleaner, thankfully the room didn't smell like that.
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Feb 10, 2024
Dear Mr. Koutsoftas Greetings from Mövenpick Hotel Basel and thank you very much for taking time in writing your review. We would like to welcome you once again to our hotel and wish you all the best. Warm regards Selina Thier - Guest Services Manager

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on Jan 30, 2024
Dear MartinBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good but could do better
This hotel is perhaps the best in Basel for style and service. Couple of issues with the hotel. The restaurant needs a wake up call. Same menu for months - have some imagination please! Not expecting anything too exciting - it’s Switzerland- but something different. Also - find a way of cool down the rooms in the evening- those shutters don’t work!
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on Jan 18, 2024
Dear DanielThank you very much for your review and your honest feedback.We have gladly forwarded this to the relevant departments and would now like to ask you what challenges you encountered when using the shutters and what you miss on the menu?We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Alfred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Jan 9, 2024
Lieber AlfredHerzliche Grüsse vom Mövenpick Hotel Basel. Vielen Dank für die positive Bewertung und die Zeit, die Sie sich hierfür genommen haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie sehr bald wieder bei uns begrüssen zu dürfen!Freundliche GrüsseSelina Thier - Guest Services Manager

10/10 Excellent

Kemal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Jan 7, 2024
Dear KemalBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

JC, Albuquerque

Stayed 1 night in Dec 2023
Response from Guest Services Manager on Jan 21, 2024
Dear JCBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Outstanding location, across from train station and so convenient. Walkable area.Breakfast was excellent. Beautiful hotel.
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on Dec 24, 2023
Dear CharmaineBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

8/10 Good

Lindsay

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Guest Services Manager on Dec 19, 2023
Dear LindsayBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Well situated clean rooms. Excellent staff. Transport links locally and to explore nearing towns and countries are with in easy reach.
Stayed 4 nights in Dec 2023
Response from Guest Services Manager on Dec 17, 2023
Dear StuartBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Dec 17, 2023
Dear JamesBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Iryna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel totally lived up to my expectations. Located near Basel's main train station and a short walk from the city centre.
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Dec 11, 2023
Dear Mrs. IrynaBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the property, the staff were friendly and welcoming, the rooms cleans and well stocked with everything we needed. I would highly recommend this hotel to friends and family.
Stayed 4 nights in Dec 2023
Response from Guest Services Manager on Dec 11, 2023
Dear Mr. StevenBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Dec 12, 2023
Liebe CharlotteHerzliche Grüsse vom Mövenpick Hotel Basel. Vielen Dank für die positive Bewertung und die Zeit, die Sie sich hierfür genommen haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie sehr bald wieder bei uns begrüssen zu dürfen!Freundliche GrüsseSelina Thier - Guest Services Manager

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 11, 2023
Dear AndyBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Jack

Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Jan 2, 2024
Dear JackBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
A great hotel - but unpleasant smell.
We've stayed at Movenpick Basel previously and had a wonderful time - the hotel is very comfortable, clean and the service was great. Much was the same on our second visit, and we'd certainly stay if we were to pass through Basel again, but one thing spoiled the experience this time around. The room (on the 6th floor) had a very distinct smell of drains. Even with the bathroom door closed, you could still smell it in bed. We reported this to reception in the evening before we went out for dinner and on our return, the housekeeping staff had been in and sprayed air freshener. This was appreciated, but obviously didn't deal with the underlying issue. When we checked out in the morning and suggested that the maintenance staff might want to take a closer look, we were met with disinterest to the level of rudeness - it was only when my husband explained the issue further in German did the desk staff take a note of the room number. It's a really unpleasant thing to have to experience when you've paid a decent amount of money to stay in a nice hotel - so I'd suggest that the hotel at least give the impression that they are going to look into the issue and also be a bit more sympathetic and apologetic.
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 17, 2023
Dear GuestBest regards from the Mövenpick Hotel Basel. Thank you for taking the time to share your impressions with us. We regret that your stay with us was not satisfying. It is our ambition to provide our guests with the highest possible standard and excellent service. Unfortunately, we did not succeed in doing this for you and we apologize for the inconvenience caused. We take your feedback very seriously and hope that you will be able to convince yourself of the improvement of the mentioned point during another visit to our hotel. We would be pleased to welcome you as our guest again soon. Kind regardsSelina Thier - Guest Services Manager

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Selina Thier - Guest Services Manager on Feb 13, 2024
Dear SaraGreetings from Mövenpick Hotel Basel.Thank you very much for your very nice review and your kind compliments.We are looking forward to welcoming you back in the near future.

10/10 Excellent

Gerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ultimate Service
Greeted by Ms Zita - amazing service and absolute patience despite being busy.
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 12, 2023
Dear Mr GerryBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and perfect location
All the staff were so welcoming and happy to answer any questions. Great service throughout our stay. We had a lovely spacious room. Great location close to lots of tram stops, train station and easy bus to the airport. We were given a free travel pass by the hotel that we could use on public transport. It was however easy to walk into the city centre, Christmas markets and restaurants. Would definitely return to this hotel if visiting Basel again.
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Dec 12, 2023
Dear Victoria Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas break
Excellent hotel, very modern, lovely rooms, breakfast first class! Only negative the spa relaxation area was cold so unable to relax.
Stayed 3 nights in Nov 2023
Response from Guest Services Manager on Dec 12, 2023
Dear HazelBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager

10/10 Excellent

kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about my stay here. Convenient for the main station and lose to the town centre, all the staff were very helpful and friendly from reception until we left. The room was a good size and very comfortable and the breakfast buffer had an impressive choice with all of the food being regularly refreshed.
Stayed 3 nights in Nov 2023
Response from Guest Services Manager on Dec 12, 2023
Dear KennethBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Services Manager on Dec 12, 2023
Dear StephenBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager

10/10 Excellent

Scott

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location for trams/airport shuttle and all transport is included free of charge with the basel card.
Stayed 2 nights in Nov 2023
Response from Guest Services Manager on Dec 12, 2023
Dear ScottBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager

10/10 Excellent

Paula

Stayed 1 night in Nov 2023
Response from Guest Services Manager on Dec 17, 2023
Dear PaulaBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Mark

Stayed 2 nights in Nov 2023
Response from Guest Services Manager on Nov 26, 2023
Lieber MarkHerzliche Grüsse vom Mövenpick Hotel Basel. Vielen Dank für die positive Bewertung und die Zeit, die Sie sich hierfür genommen haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie sehr bald wieder bei uns begrüssen zu dürfen!Freundliche GrüsseSelina Thier - Guest Services Manager

10/10 Excellent

John, Belfast

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall!
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 14, 2023
Dear JohnBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 plus
This hotel is a 10+. Great location, very clean, comfortable and spacious. We loved it
Stayed 3 nights in Oct 2023
Response from Guest Services Manager on Nov 6, 2023
Dear ScottKind regards from the Mövenpick Hotel Basel.We say Thank you very much for your kind words! We are very pleased that you enjoyed the great location and comfortable, spacious rooms of this hotel. It's great to hear that we exceeded your expectations. We strive to provide each of our guests with an enjoyable stay and it is very gratifying when we receive such positive feedback from our visitors. We are delighted that you enjoyed your stay with us and hope to welcome you back soon!With kind regardsSelina Thier - Guest Services Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Nov 6, 2023
Dear RobertBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Janice Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely helpful staff and room servicing very good.
Stayed 3 nights in Oct 2023
Response from Guest Services Manager on Oct 28, 2023
Dear Mrs ClaireBest regards from Mövenpick Hotel Basel and thank you for taking the time to write a review about your stay.We are delighted to read that you had a pleasant stay with us and that our staff were extremely helpful. Please come back in the not too distant future.Kind regardsSelina Thier - Guest Services Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station but far away enough from the homeless who hang out there. Walking to shops was easy and near green spaces. Great breakfast, room cleaning was great. Overall a 10. Thanks
Stayed 3 nights in Oct 2023
Response from Guest Services Manager on Oct 23, 2023
Dear SuzanneBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay and the city with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Russell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great rooms.
Stayed 3 nights in Oct 2023
Response from Guest Services Manager on Oct 17, 2023
Dear RussellBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Victor

Traveled with partner
Liked: Amenities
It was very easy to access. The room was very quiet and we didn’t hear any noise from the ventilation system.
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Oct 17, 2023
Dear VictorBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Oct 12, 2023
Dear PatrickThank you very much for your review and for the time you took for this. We are glad that you enjoyed the stay here with us and we wish you all the best. Warm regardsSelina Thier - Guest Services Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Elegant hotel in a quiet yet central location
An elegant hotel in the heart of Basel, near the train station, yet in a quiet area. Great service, great comfort, nice gym. I was asked to pay a 50 CHF deposit despite having pre-paid my room, and it took one month before getting my deposit back.
Stayed 1 night in Jul 2023
Response from Guest Services Manager on Oct 10, 2023
Dear GuestBest regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We regret that the authorization took a month, this is due to your bank and the country. Unfortunately, we can't do anything here. We hope to welcome you back very soon!Warm regardsSelina Thier - Guest Services Manager

8/10 Good

Arun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given overall 5 stars too EXCEPT the wifi is of poor quality and throughout our stay the MOST English TV channels were not working!!! Nothing was done to fix it.
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on Oct 5, 2023
Dear Mr. ArunBest regards from Mövenpick Hotel Basel and thank you for your review.We are sorry that you experienced issues with the wifi and English TV channels during your stay, as this is not our usual standard of service. We hope that despite these issues, you still enjoyed your stay with us and look forward to welcoming you back soon!Kind regardsSelina Thier - Guest Services Manager