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Reviews of S.M. Grande Residence

3 out of 5
S.M. Grande Residence
33 Sukhumvit Soi 4, Sukhumvit Road, Klongtoey, Bangkok, Bangkok

Reviews

7.2

Good

Rating 10 - Excellent. 34 out of 223 reviews" "
Rating 8 - Good. 100 out of 223 reviews" "
Rating 6 - Okay. 64 out of 223 reviews" "
Rating 4 - Poor. 14 out of 223 reviews" "
Rating 2 - Terrible. 11 out of 223 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and workers when excellent
Stayed 2 nights in May 2024
Response from TIENG on May 24, 2024
THANK YOU AND HOPE TO SEE YOU AGAIN.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice Big Room
I booked the Deluxe Room and it was very large and nice with a balcony. The bed was comfortable and the bathroom was nice but could have better lighting. Nice and useful amenities. Only some of the staff can speak English and they were really nice but others who can not speak English were not helpful at all. The shuttle/buggy/vehicle only runs until 7 pm and it is very hard to access it. I had decided to stay here for this service vs other properties but was quite sad that it is so hard to use. It does not operate when it is raining so you need to be prepared to walk the distance in the rain. The overall cleaning was fine but could have been better. I had a small kitchen that was nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room with kitchen. Cleaned every day. Hot shower and good air conditioning.
Stayed 8 nights in Jan 2023

6/10 Okay

Matthew

Stayed 28 nights in Dec 2022

8/10 Good

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from nicha on Oct 19, 2022
Thanks for your kind words

8/10 Good

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from nicha on Oct 19, 2022
Thanks for your kind words

8/10 Good

Bret

Liked: Cleanliness, staff & service, room comfort
A repeat customer
Good location close to bars and nightlife, but far enough away not to be affected by the noise. Close to bars, restaurants, BTS. Large rooms for a reasonable price, but could do with some refurbishment. At this time, very limited English channels available on (a CRT) TV. I understand that costs had to be cut due to Covid, but with returning tourists a more diverse TV selection would be good.
Stayed 4 nights in Sep 2022
Response from nicha on Oct 19, 2022
Thank you for your consideration

2/10 Terrible

Randall

Disliked: Cleanliness, staff & service
Serious attempt to rip us off
There was a small stain on a sheet. They tried to charge us $100 for the sheet. They did give us the option to take it and have it cleaned. As we were in town the next day we did. But I have never had a hotel have me go clean the sheets. It was pretty obvious that it was the staff doing this and not necessarily the hotel. Clearly a shakedown. Do not stay there There was also mold all over the shower curtain. It was obvious that the cleaning staff did not care.
Mold on shower curtain
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there in 2016 and 2017. the place was great n we had nice room. This time. the reception clerk did not crack even one smile. No storage room for laguge. Because we booked with Expedia, they assigned to us the worst room on the 4th floor. Bathroom does not flush properly. Soap and shampoo no place where to put. it has to be set on the floor. the room is for 2 people but only one chair . the other person can only sit on the bed. coffee pot n cups are set on top of dinky small fridge and not professional on table. We will never stay at S M Grande ever again. We checked out after one day. Put reception clerk that can smile and interact in professional manner n not like a ghost.
Stayed 1 night in Feb 2019

6/10 Okay

Douglas

Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Receptionist on arrival was not exactly friendly and being asked to sign an inventory of items in the room without being there to check is not really appropriate - indignant assurances that all things are there does not cut it especially when a towel was missing. In fairness that was dealt with OK so no big problem but management really need to consider how they treat their customers on arrival as this sort of thing can easily put people off staying, Otherwise the hotel is well situated and quiet given the area so reasonable overall.
Stayed 1 night in Jan 2019
Response from Sandy on Feb 12, 2019
Thank you.

8/10 Good

Ricky, Katy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to action.
The hotel was clean. The staff was friendly. The hotel is in close proximity to many restaurants and bars.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Bangkok
Great stay and will definitely stay here again
Stayed 1 night in Jan 2018

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
hotel great, hotels.com not great
Hotel good, great location.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great time at the SM Grande. Would be nice to have more coffee in the kitchen rooms.
Stayed 3 nights in Dec 2017

6/10 Okay

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
skip as there are better
The hotel is old and dated. The rooms are extremely large. i had two very old tube tv's. one stopped working on my last night there. the shower handle fell off on shower but kept working. It is next to the nana red light district which is nice.
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mr Jonathan money
staff were amazing kind helpful and allways willing to please could be nicer thank you very much
Stayed 1 night in Dec 2017

8/10 Good

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 6 night stay in Bangkok
Everything good, big room and clean. Had a problem with shower so asked to get it sorted. They tried but it still went extremely hot then extremely cold. Only way I could resolve the issue was to run the water in the sink (warm), then running the shower and the heating unit stayed on and gave a constant flow of warm water. Apart from that little niggle, nice and central. At the end of Soj 4, you had BTS(Nana).
Stayed 6 nights in Dec 2017

10/10 Excellent

James W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
Comfortable room with friendly staff. Gated and secure. Free tuk tuk to neighborhood attractions. SM Grande offers an excellent value.
Stayed 27 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stayed 2 nights ,near to all the nightlife yet was not noiey at night. Rooms good size and clean. Good hotel overall and would stay again
Stayed 2 nights in Dec 2017

8/10 Good

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2017

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

10/10 Excellent

Michael, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wotif, get your act together
Overall, can't fault the hotel, perfect venue. However Wotif when you book something you expect to turn up and have your booking verified. Alas when i arrived they had no record of my name and when i handed them the booking paper they did a search and still found nothing. Thankfully they had a spare room and i was able to stay there. Very disappointed with Wotif, won't be looking at them in the future if this is to continue. Venue 10 Wotif 0.
Stayed 4 nights in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good internet and a great gym are the highlights
This hotel located in the heart of Nana has two things going for it. It has a great gym, that is rarely used by anyone and solid internet, a requirement in my book. The staff is nice as well. Negatives? Sure, they tried to stick me in a poorly lit room at first, and the hot water as well as the AC didn't work. They moved me to another room the same night, which was lower in standard than I paid for, and moved to another room the day after. All of this shuffling around was a big headache after flying 25 hours to get there. Overall, I'd say the value for the hotel is ok, you get what you pay for, so if the gym and internet are key, as well as location, you can't go wrong here.
Stayed 5 nights in Nov 2017

6/10 Okay

Rajesh

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decent hotel, could be much better though. Although very big, only saw about 5 staff working there, none speaking english (not a biggy, but difficult for me as i needed help with a few things in the room). Clean, comfy large room and bed. Minor annoyances - non-flushing toilet, safe too small for laptop and incorrect instructions for setting code, and no shelf in shower cubicle to leave soap. Overall good value but have had better in Bangkok. Great location though - 5 mins from Nana, 10 mins from Asok/Sukhumvit stations. Lots of great streetfood etc, in the evening. Healthy wi-fi and tv.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff didnt know about the my booking.
Room was clean nd huge. The only issue was that the staff didnt have my booking info .
Stayed 2 nights in Aug 2017

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again. Staff doesn't know English but hotel is in a great location.
Stayed 2 nights in Jul 2017

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities, room comfort
I enjoyed the area just wish tbe staff knew a little english.
Stayed 2 nights in Jul 2017

10/10 Excellent

Kent Inge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel just short of party area.
Good hotel. Just outside party area. First time in the area. Good location, g8ood hotel and service, just outside the biggest party area.
Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr. Sam
Perfect location for me. Nightlife was several blocks away. Quiet and guest friendly. Pool was nice to have. Room was excellent. Everything was great with the room. Good English channels cnn etc. Two free waters a day.
Stayed 3 nights in Jun 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quiet, and secure
This is a serviced apartment building with rooms available for nightly rental. Located in the heart of Bangkok, the premises is gated with 24 hour security. My deluxe room was spacious and clean. Friendly staff and excellent daily maid service. Close proximity to dining, shopping, and the train which will take you anywhere in Bangkok. Off street parking, fitness, swimming pool, free tuk tuk. This place is awesome!
Stayed 27 nights in Jun 2017

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The hotel was really good and the room itself was pretty big to do all in all I will definitely use the hotel next time I visit Bangkok

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious and clean room.
Having been to Bangkok many times and usually travel on a budget, I decided to "treat myself" and spend a lil more on hotel w/ more amenities. Although I only stayed one night, it was a great room with a nice view of the city from the balcony. It was also a huge room! Very impressed!! I would gladly come back to stay here and I would recommend. Great value. Notes: even though it's in the heart of nana bars / clubs - nightlife / party scene it is a relatively quiet location. However, even though I was on the 10th floor with balcony doors closed, I could still vaguely here a very loud Thai lady from the club across the street with the infamous "HELLO! WELCOME!!". Other than that it was totally quiet / peaceful / relaxing stay. Lots of "rules" signs posted everywhere too which is also kinda annoying.

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eugene, Canada

Liked: Staff & service
Good location. Close to the nightlife.
Close enough to the nightlife of Nana Plaza but far enough away to be out of the noise. Room was nothing fancy but more than adequate and huge.

8/10 Good

kay, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and big
The staffs are nice. The hotel room is big and clean. Wifi is fast. The aircondition is not so cold I think its quiet old. Water is good, the hot shower is working. Hotel is near to bts. Sometimes taxi ask for high price but just go to the meter one. Other taxi never allow meter because the place is so traffic but others settle for meter, just always ask the driver to work his meter. The small pool is dirty but the big one is ok. Theres a lot of restaurant outside the hotel to choose from but I suggest you eat at Terminal 21 . It's near ask the tuktuk driver from the hotel and the driver drive you until nana station. From nana only one station then go down to asok and terminal 21 is already there. Lots of restaurant to choose from . you can go to food court if you want cheaper price. Its cheap like street food priced.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Security hotel and near the nightlife
It's my first time at this hotel and I can say it's good place to stay good security and near to nana plaza But the gym and swimming pool close with out any reason and you need help your self to take your bags also if you ask them for late checkout even one hour they will ask you to pay them half day

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jarrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for nightlife
The location is perfect for the nightlife, and proximity to the Nana bts. The rooms are spacious and clean. They have removed the washer / dryer from the rooms. But there us a laundry very close.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
good security
this hotel is quite near to the nana plaza , which is prostitute area in bangkok , if u dont mind, u can try to stay in this hotel, the security is very good in this hotel , there are more than one security guard.

4/10 Poor

Verified traveler

Disliked: Staff & service
This hotel is near to pub
First time don 't allow baggage storage after to check out. They want you to check out at 12.00 PM . If you check out after 12.00 there were be charges . Stated at the counter.

2/10 Terrible

tay, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, terrible cleanliness
Simply bad. Period. Not worth even with promotion. Bad service and not clean

8/10 Good

Machor-jojo, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the public transport
Water temperature in Shower stall fluctuated from extremely hot to extremely cold n could not be regulated.

8/10 Good

Michael Q

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is only one elevator which makes going up and down a little slow/inconvenient. Besides that, this is a pretty good hotel to stay at as it is walking distance to a lot of places I need to go to.

6/10 Okay

Bret

Convenient Location
I have stayed in this hotel for the last three years and have seen the condition of the rooms decrease during that time. The shower in the room I was in this time was in need of some serious cleaning, with a fair bit of mould. While a lot was within the sealant and not easily removed, there was still a fair bit in the grout that should have been cleaned up. On the upside, the price was reasonable, location good, free wifi, and a good range of English channels on TV.

4/10 Poor

malou, singapore

Disliked: Cleanliness, property conditions & facilities
Location is not advisable for travellers
Quite old Some defective access door card Food is quite expensive in the hotel

8/10 Good

steve, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Close to Nana station and good for night lifestaff friendly and helpfulcheck in and check out very easy close to many eating options nice to get free newspaper quiet room with balcony and city views swimming pool great but be careful because tiles are slippery when wet