All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 439 out of 1000 reviews" "
10 - Excellent
439
Rating 8 - Good. 435 out of 1000 reviews" "
8 - Good
435
Rating 6 - Okay. 93 out of 1000 reviews" "
6 - Okay
93
Rating 4 - Poor. 24 out of 1000 reviews" "
4 - Poor
24
Rating 2 - Terrible. 9 out of 1000 reviews" "
2 - Terrible
9
8.8/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
6/10 Okay
Pak Fu
May 6, 2024
Disliked: Property conditions & facilities
Pak Fu
Stayed 6 nights in Apr 2024
Response from Orawan on May 9, 2024
Dear Pak Fu,Thank you for rating your stay with us. We appreciate your feedback and we look forward to welcome you back in near future.Your Sincerely,Orawan VicharnarongGeneral Manager
Dear Vannea,Thank you for leaving us a wonderful review.I am thrilled to know that you love your experience with us and appreciated our staff as well as you found our location is convenient.Thank you once again for your feedback and we hope your next visit will be as satisfying as the last.Your Sincerely,Orawan VicharnarongGeneral Manager
Nice and convenient hotel in city heart area, I keep to come and have a stay at mercure hotel siam every year at bangkok.
Wan Ting Sharon
Stayed 4 nights in Apr 2024
Response from Orawan on May 9, 2024
Dear Wan Ting SharonThank you for sharing your recent stay with us.It is with pleasure to hear that you had a pleasant stay and we look forward to welcome you back next year. Your Sincerely,Orawan VicharnarongGeneral Manager
Dear Dianne,Thank you for your messageIt is with pleasure to hear that you had a pleasant stay and appreciated our cleanliness as well we you found our location is convenient. We appreciate your feedback and we hope to welcome you back at Mercure Bangkok Siam very soon.Your Sincerely,Orawan VicharnarongGeneral Manager
Location is key, right next to BTS skytrain. Walking distance to Siam. Traffic not congested at this area. 7-eleven is at hotel level 1. Great stay.
Chua Wah
Stayed 4 nights in Dec 2023
Response from Orawan on Apr 12, 2024
Dear Chua Wah,Thank you for a wonderful review. It is with pleasure to hear that you had a pleasant stay and found our location is convenient for you.We appreciate your feedback and we hope your next visit will be as pleasant as the previous one.Your Sincerely,Orawan VicharnarongGeneral Manager
Dear maria,Thank you for a wonderful rating. We appreciate your feedback and we hope your next visit will be as pleasant the previous one.Your Sincerely,Orawan VicharnarongGeneral Manager
Staff was so polite and amazing. Hotel was quiet, only accessible by Hotel card (on 14th floor of hotel) safe and within walking distance of everything downtown. Drinks on patio have a great view from the bar and the bartender was awesome.
Jessica
Stayed 1 night in Jan 2024
Response from Orawan on Mar 27, 2024
Dear Jessica,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel.Your satisfaction is our priority, and we are glad to know that we met your expectations. We appreciate your feedback and we look forward to welcoming you back to our hotel should your travels bring you to Bangkok again.Sincerely,Orawan VicharnarongGeneral Manager
Dear Zhi De Isaac JohnThank you for your review. We appreciate your feedback and we hope to welcome you back very soonYour Sincerely,Orawan VicharnarongGeneral Manager
Dear Ge,Thank you for a wonderful review.It is with pleasure to hear that you had a pleasant stay with us. We appreciate your feedback and we hope to welcoming you back at Mercure Bangkok Siam again in near future.Your Sincerely,Orawan VicharnarongGeneral Manager
Dear Ge,Thank you for an amazing reviewIt is with our pleasure to hear that your stay is nothing short of fantastic. We appreciate your feedback and we hope your next visit will be as pleasant as the previous one.Your Sincerely,Orawan VicharnarongGeneral Manager
8/10 Good
Wilfredo
Feb 11, 2024
Wilfredo
Stayed 3 nights in Feb 2024
Response from Orawan on Mar 21, 2024
Dear Wilfredo,Thank you for taking time to review the hotel. We appreciate your feedback and we hope to welcoming you back soonYour Sincerely,Orawan VicharnarongGeneral Manager
The property has 24x7 convenient store at the ground floor which gives an option to buy food, drinks, and essential items needed during the stay.
Well maintained cleanliness and staff members are responsive. Highly recommend the place!
Dorji
Stayed 2 nights in Jan 2024
Response from Orawan on Feb 22, 2024
Dear Dorji,Thank you for a wonderful review.I am thrilled that you loved your stay experience with us. At Mercure Bangkok Siam, we put guest satisfaction as priority and I am glad we were achieved it during your stay.Thank you once again for your feedback and we hope your next visit will be as pleasant as the previous oneYour Sincerely,Orawan VicharnarongGeneral Manager
Dear Rene,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and found our staffs to be exceptional. Your satisfaction is our priority, and we are glad to know that we met your expectations. We appreciate your feedback and look forward to welcoming you back to Mercure Bangkok Siam in near future.Sincerely,Orawan VicharnarongGeneral Manager
6/10 Okay
Li Lian
Traveled with partner
Jan 31, 2024
Liked: Cleanliness, amenities
There was no provision of toiletries. The toilet wooden door was misaligned. No mirror on the main wall. TV small with limited english channels. No change of towels everyday.
Li Lian
Stayed 3 nights in Jan 2024
Response from Orawan on Feb 22, 2024
Dear Li Lian,Thank you for taking time to share your feedback.It is with regret to hear that your stay did not meet your expectation. Please accept our sincere apologies. Your feedback has been shared with team concern for future improvement. We appreciate your feedback and we hope your next visit will be more pleasant than the previous one.Your Sincerely,Orawan VicharnarongGeneral Manager
Dear Suban,Thank you for taking time to review the hotel.It is with pleasure to hear that your stay is nothing short of fantastic. We appreciate your feedback and we hope your next visit will be as pleasant as the previous one.Your Sincerely,Orawan VicharnarongGeneral Manager
Dear AINSLEY,Thank you for leaving a wonderful review.It is with pleasure to hear that you had a pleasant stay and appreciate our location. Thank you once again for your feedback and we hope your next visit will be as pleasant as the previous one.Your Sincerely,Orawan VicharnarongGeneral Manager
10/10 Excellent
Khai li
Traveled with group, Business traveler, Traveled with family
Dear Khai li,Thank you for leaving a wonderful review.It is with pleasure to hear that you had a pleasant stay and appreciate our location. Thank you once again for your feedback and we hope your next visit will be as pleasant as the previous one.Your Sincerely,Orawan VicharnarongGeneral Manager
10/10 Excellent
Merlyn Melissa
Jan 13, 2024
Merlyn Melissa
Stayed 2 nights in Jan 2024
Response from Orawan on Feb 22, 2024
Dear Merlyn Melissa,Thank you for taking time to review the hotel.It is with pleasure to hear that your stay is nothing short of fantastic. We appreciate your feedback and we hope your next visit will be as pleasant as the previous one.Your Sincerely,Orawan VicharnarongGeneral Manager
This’s our forth time staying at Mercue Siam , staff here are very friendly and helpful. The location is great , BTS is just right in front of the hotel . Whenever I come to BKK , Mercue Siam will definitely be our first choice !
Stella
Stayed 2 nights in Jan 2024
Response from Orawan on Feb 22, 2024
Dear Stella,Thank you for leaving us a wonderful review. I am thrilled that you loved your stay experience with us and appreciated our staffs and you found our location is convenient. We appreciate your feedback and we look forward to welcoming your fifth visit soon.Your Sincerely,Orawan VicharnarongGeneral Manager
8/10 Good
Yolanda
Jan 3, 2024
Yolanda
Stayed 1 night in Jan 2024
Response from Orawan on Feb 22, 2024
Dear Yolanda,Thank you for taking time to review the hotel. We appreciate your feedback and we look forward to welcoming you back again in near futureYour Sincerely,Orawan VicharnarongGeneral Manager
great location and amazing customer service. We had an issue with our tour company and girls at the reception helped us to handle the situation. I am very grateful for their help🙏. breakfast buffet was very good also . We were very happy with our stay
julia
Stayed 2 nights in Dec 2023
Response from Orawan on Feb 22, 2024
Dear Julia,Thank you for leaving us an amazing review. I am thrilled that you loved your stay experience with us and appreciated our location, breakfast as well as our staffs. Thank you once again for your feedback and we hope your next visit will be as pleasant as the previous one.Your Sincerely,Orawan VicharnarongGeneral Manager
10/10 Excellent
Hannah, Louisville
Dec 20, 2023
Hannah
Stayed 1 night in Dec 2023
Response from Orawan on Feb 22, 2024
Dear Hannah,Thank you for an amazing review. We appreciate your feedback and we hope your next visit will be as pleasant as the previous one.Your Sincerely,Orawan VicharnarongGeneral Manager
First time in this hotel and totally love it. (I always stay next door - Ibis Bangkok .. decided to try Mercure this time)
Staff are friendly and helpful. Breakfast is good. The hotel is right next to National Stadium BTS and opposite MBK. within walking distance to Big C, Central World, Siam Paragon .. definitely my number 1'choice.
The hotel wants a security deposit of 2000 THB. If paid
by card, it takes two weeks to return. I have never experience this ruling in 40+ years of travelling. They are quick to take but slow in returning. I do not forsee staying
here in future. Strangely, other Mercure hotels I have stayed have no such ruling.
Do note that weekdays there's mass exercise from around 6.30 am to 7.30 am at the National Stadium. You can hear the instructions all the way up in your hotel room.
Great location. Staff extremely pleasant and helpful. Breakfast was never a disappointment. Plenty of choice. Rooms are showing their age a bit but were still adequate. Would stay here again.