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Reviews of One&Only Desaru Coast

5 out of 5
One&Only Desaru Coast
Persiaran Damai, Desaru, Bandar Penawar, Johor

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana, Miami Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service.
Stayed 2 nights in Apr 2024
Response from Jerome Pichon on Apr 23, 2024
Dear Adriana, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast

10/10 Excellent

Sarinder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredibly private and relaxing time at One & Only Desaru Coast. Cannot recommend this resort enough. Will certainly be back.
Stayed 2 nights in Mar 2024
Response from Jerome on Apr 9, 2024
Dear Sarinder, Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We are excited to welcome you back on your next visit to our resort. Best Regards, Jerome Pichon General Manager, One&Only Desaru Coast

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. So peaceful and relaxing and food was on point every meal!
Stayed 4 nights in Oct 2023
Response from One&Only Desaru Coast on Oct 30, 2023
Dear Michelle,Thank you for your exceptional rating! We look forward to welcoming you for another unforgettable getaway. Best Regards,Jerome PichonGeneral Manager, One&Only Desaru Coast

10/10 Excellent

Jasper

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unique and private with access to beach at a stone’s throw away. While not fully on board option, the dining and experiences are well worth the value.
Stayed 2 nights in Sep 2023
Response from One&Only Desaru Coast on Sep 14, 2023
Dear Jasper,Thank you for your lovely review! We are thrilled to hear that you enjoyed the dining experience at our resort. Our team of chefs and staffs takes great pride in delivering exceptional service, your kind words are a true testament to the dedication and hard work of our team. We will be sure to share your compliments with them.Thank you once again for choosing our resort and for sharing your wonderful feedback. We can't wait to have you back!Best Regards,Jerome PichonGeneral Manager, One&Only Desaru Coast

10/10 Excellent

Ibrahim, Dhahran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Beautiful escape
Stayed 2 nights in Aug 2023
Response from One&Only Desaru Coast on Sep 4, 2023
Dear Ibrahim,Thank you for your exceptional rating! We look forward to welcoming you for another unforgettable getaway. Best Regards,Jerome PichonGeneral Manager, One&Only Desaru Coast

10/10 Excellent

Matthew

Stayed 2 nights in Jul 2023
Response from One&Only Desaru Coast on Sep 4, 2023
Dear Matthew,We truly appreciate the exceptional rating! We look forward to welcoming you back again some time. Best Regards,Jerome PichonGeneral Manager, One&Only Desaru Coast

10/10 Excellent

Simone

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Absolutely amazing hotel and service. We were especially pleasantly surprised how child friendly the property was.
Stayed 3 nights in Sep 2022
Response from One&Only Desaru Coast on Sep 28, 2022
Dear Simone, We are humbled by your kind words, Simone. We hope your time with us was unforgettable. Thank you for sharing this glowing recommendation.Best Regards,Jerome PichonGeneral Manager, One&Only Desaru Coast

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property - great people
Amazing property with some fantastic people and overall very good service. The engaged and present management team does a great job helping people grow, where necessary. Both restaurants are good, delivering on service, food and ambience. Personally I would like to see Hoshi deliver “a bit more”, move from good to outstanding, also to match the price tag. Looking forward to seeing the development over time.
Stayed 2 nights in Sep 2022
Response from One&Only Desaru Coast on Sep 22, 2022
Dear guests,Thank you for taking the time to send this feedback. It’s wonderful to see that your vacation at One&Only Desaru Coast was up to expectations and we are glad you chose to spend time with us. I will surely be passing on your feedback and appreciation to my dedicated colleagues who work tirelessly to deliver exceptional experiences. We hope that you will return soon for another dream alike stay here!Best Regards,Jerome PichonGeneral Manager, One&Only Desaru Coast

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Asyraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Zhuoxin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely. The resort is very kid friendly and our kids had a very enjoyable time. :)
Stayed 3 nights in Jun 2022
Response from One&Only Desaru Coast on Jun 24, 2022
Dear Zhuoxin, Thank you for your recommendation! We are pleased to hear that you and your kids have enjoyed the stay and we look forward to welcoming you back soon for another unforgettable retreat! Best Regards, Jerome Pichon General Manager

10/10 Excellent

Woan Huei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a memorable 3D2N stay with my family in One&Only. The room is well equipped with everything you would need for a perfect staycation; a spacious bathroom, bath bomb for a relaxing soaking, tea in a variety choices and Nespresso coffee machine. Balcony with a long couch is a plus for family chilling session. A short walking to the private beach where you could enjoy the sunrise. The Resort Manager, Mr Rahman is attentive and graceful in accepting feedback. Definitely will come back for another stay.
Stayed 2 nights in Apr 2022
Response from One&Only Desaru Coast on Apr 30, 2022
Dear Woan Huei, Thank you for writing such a wonderful review. It is such a delight to see that you experienced the perfect vacation at our little slice of paradise. The dedicated team at One&Only Desaru Coast always strives to deliver the most exceptional of experiences for every guest and I am glad to see that you took back fond memories. We appreciate your words of praise and look forward to having the pleasure of hosting you again soon. Best regards, One&Only Desaru Coast

8/10 Good

Jenle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for leisure escape that love to stay at resort to enjoy the hotel facilities
Stayed 2 nights in Feb 2022
Response from One&Only Desaru Coast on Mar 9, 2022
Dear Jenie, Thank you for writing such a wonderful review. It is such a delight to see that you experienced the perfect vacation in our little slice of paradise. The dedicated team at One&Only Desaru Coast always strives to deliver the most exceptional of experiences for every guest and I am glad to see that you took back fond memories. We appreciate your words of praise and look forward to having the pleasure of hosting you again soon.

8/10 Good

Koh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay and experience.
The resort is nice but the food at the hotel is overpriced for example a plate of chicken rice will cost you about RM115. Overall the experience is nice and the staff were very friendly and helpful. In addition, the sports club facilities ie tennis and other varieties of sports are excellent. But during this monsoon period ie in December, there’s nothing much you can do at the beach. So try to avoid this period if you can.
Stayed 3 nights in Dec 2021
Response from One&Only Desaru Coast on Feb 4, 2022
Dear Koh, It was a great pleasure to welcome you at One&Only Desaru Coast We are thrilled to hear that you had a mesmerizing experience Thank you for your generous appreciation over the resort’s atmosphere and expansive living spaces. More whilst staying at our intimate beachfront resort. importantly, we value your comments regarding the genuine hospitality and attentive service of our devoted team members. We shall ensure your kind recognition is shared with them. Once again, thank you for your positive feedback and we look forward to welcoming you back in a not too distant future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overpriced for what it is. The grounds is fine but
Stayed 2 nights in Nov 2021
Response from One&Only Desaru Coast on Nov 19, 2021
Thank you for taking the time to review us and making One&Only Desaru Coast your destination of choice on your recent getaway!

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
This happens to be the 4th One&Only resort that I’ve stayed at; therefore there are certain expectations are required to be met. This is an excellent 5 Star Resort without any doubt but hasn’t quite succeeded in living up to the One&Only brand, unfortunately. Parking my vehicle was not an issue but lugging my baggage up a flight of stairs from the carpark to the lobby without any help was not very pleasant. I was only brought to my villa for check-in after I waiting in the lobby from 3.15pm to 4.15pm. Even then, I had to make a fuss before one of the staff attended to me. I was flabbergasted that coffee and tea was served without a sugar bowl or a milk jug during breakfast. I had to remind a member of the staff and by the time the milk and sugar arrived, I was about to finish my breakfast. Great attention to detail when it comes to amenities and presentation and I wouldn’t expect any less from The One&Only must say that all the staff are very well mannered, polite and helpful
Stayed 1 night in Nov 2021
Response from One&Only Desaru Coast on Nov 15, 2021
Thank you for taking a moment to share the details of your stay Ian! We sincerely regret to hear that the experience fell below your expectations with regard to the check-in process and service standard. Your valued suggestions are important for us, and you are right in noting that One&Only properties are known for their exceptional attention to detail and regard for the guest experience. We have hence addressed your comments to our team in order to take the necessary steps to meet service excellence and ensuring that all our guests leave our resort having experienced true One&Only Moments. Thank you for your  appreciation to our dedicated colleagues, and we hope that you still had some amazing time at our tropical sanctuary.

8/10 Good

Seiichiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service. Staffs are well educated. Only one problem is foods are too much expensive. We have to judge the price including the servicing by staff, but I think it is still too expensive.
Stayed 1 night in Jan 2021
Response from One&Only Desaru Coast on Jan 18, 2021
We truly appreciate the kind review, Seiichiro! We regret to hear that you find our food too expensive and hope that you will still take away some fond memories of your time at our resort.

6/10 Okay

Wee Lee

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from One&Only Desaru Coast on Jan 18, 2021
Thank you for taking the time to leave us this review Wee Lee!

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Rooms, Amenities were excellent. However staff attentiveness and service were below par. Buggy service and butler service was really disappointing. Wanted to organize a private dinner with family and friends, however the staff was not accommodative at all. Overall good property and amnesties, staff need to be retrained.
Stayed 3 nights in Jan 2021
Response from One&Only Desaru Coast on Jan 8, 2021
Thank you very much for giving us your feedback and for making One&Only Desaru Coast your destination of choice on your recent trip. We are glad that you have enjoyed the room amenities and sincerely regret to hear that the butler experience fell below your expectations. Rest assured that we have taken necessary steps to strive towards service excellence. We look forward to welcoming you back again some time.

6/10 Okay

kent

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Not worth the priced charged
Their frontliner is trying but for the price that is charged I’m expecting the hotel to be excellent and not mediocre. The most unpleasant about the stay is the double standard of the higher management treatment to guests. Am I just not worthy enough that the gm is not bothered about my complain that he doesn’t wanna meet us as the staff claimed he’s busy but I saw him sending off all the famous second and third generation of the rich of Malaysians that’s visiting??’ Do note your other patrons are equally as important and should be treated EQUALLY! Other problem with the hotels which I wanted to highlight to the management : 1) My room is not ready on the day I checked in until 5.30 pm! 2) The bathtub is literally black and stained like it’s not wash. 3) the fruit provided in my room is rotten! 4) breakfast is slow but the staff keeps coming back to asked us what else they can get for us... all we need is our food! 5) requested to checked out and have our afternoon tea earlier than 1 pm but the buggy did not arrive until it’s 1 still and we are not being informed. 6) booked a massage and we din go but nobody actually call for reminder or to check out 7) took a kettle chip but the staff did not notice upon checking and we have to inform them instead The hotel and environment is so beautiful and serene but such a waste with the operation and management now. The management really need to step up!
Stayed 1 night in Sep 2020
Response from One&Only Desaru Coast on Jan 18, 2021
Dear Sir/Madam, We are in touch with our guest Mr Kent Lim and this review has been resolved in September 2020, where our General Manager, Mr Jerome Colson has personally discussed with Mr Kent on the overall feedback and have already taken necessary steps to strive for service and operational excellence. Understand that this review was not posted by Mr Kent, you may wish to contact communications@oneandonlydesarucoast.com for any suggestions and verification. Thank you. Best Regards, One&Only Desaru Coast

10/10 Excellent

Ken Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Beautiful place with great architecture. Unique suite design. Love the attentive service. Lots to do. There are two swimming pools, long stretch of beach, plenty of greens, bamboo bicycles, tennis, golf etc. Only small comment is that I was hoping the pool had opened earlier as I like taking a morning swim. Also if they had smaller sizes bikes, as it was too big for my petite wife. Otherwise, a great place to relax.
Stayed 1 night in Oct 2020
Response from One&Only Desaru Coast on Nov 2, 2020
Thank you for your feedback and writing such a wonderful review, Ken Seng! It is such a delight to hear that you had a mesmerizing experience whilst staying at our intimate beachfront resort. Thank you for your generous appreciation over the resort’s architecture, unspoilt nature and our wide range of activities.

10/10 Excellent

Ain, Subang Jaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet and peaceful ambiance & the food! Dusky Monkey Tea Time, Dinner and Breakfast at Ambara. Also the comfy bed :)
Stayed 1 night in Sep 2020
Response from One&Only Desaru Coast on Oct 26, 2020
Thank you for the recommendation Ain! We are happy to hear you had a fantastic time at our tropical paradise and are delighted that you like our food and the resort atmosphere. We hope to welcome you back very soon!

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Mohan, Johor Bahru Malaysia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new property in Desaru. Villas are mind blowing and truly move the game to the highest level in the luxury hotel segment in Malaysia. Hotel main pool is amazing, as are the lawns and landscaping. Wonderful staff, food and service in the middle of a rainforest-like setting. Cons- Still very new, expect some hiccoughs in service, lousy beach (really bad with a lot of rocks in low tide) not suitable for the very old and most of all, it’s an expensive place to stay-in. All said, a wonderful resort that’s certainly worth visiting.
Stayed 1 night in Sep 2020
Response from One&Only Desaru Coast on Oct 26, 2020
We truly appreciate the kind review, Mohan! Thank you for your generous appreciation over the resort’s atmosphere, dining experiences and our dedicated staff. We sincerely regret to hear that some of the standards fell below your expectations, but rest assured that we have taken necessary steps to strive towards service excellence. We look forward to welcoming you back again for another unforgettable retreat.

10/10 Excellent

Ryogo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable
Stayed 2 nights in Nov 2023
Response from One&Only Desaru Coast on Dec 11, 2023
Dear Ryogo,Thank you very much for sharing such positive feedback on your recent stay! We look forward to welcoming you for another unforgettable getaway. Best Regards,Jerome PichonGeneral Manager, One&Only Desaru Coast

8/10 Good

chiaki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全体的にとても良かったです。とても静かで、大人のリゾートホテルな感じでした。スタッフの方々も私達の姿を見ると声をかけて下さり、そう言う点もとても良かったです。ただ、一つ残念なことがありました。それは、朝のビュッフェにて、野菜（サラダ類）が全くなかったことです。これさえあれば満点だったと思います。
Stayed 3 nights in Sep 2023
Response from One&Only Desaru Coast on Oct 30, 2023
Dear Chiaki,Thank you for taking the time to share your wonderful review with us! We are delighted to hear that you had a fantastic experience during your stay at our resort. Your positive feedback is a true motivation for our team, and we are grateful for your kind compliments. We have also taken note on the comments regarding our breakfast offerings, as we are committed to guest satisfaction, we are continuously working to diversify and elevate our culinary offerings. Thank you once again for choosing our resort and for sharing your wonderful feedback. We can't wait to have you back!Best Regards,Jerome PichonGeneral Manager, One&Only Desaru Coast

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein Ort zum Geniessen
Top Hotel an sehr schöner Location. Grosser Sandstrand aber steinig in Küstennähe. Die Zimmer mit kleinem privaten Pool sind super. Morgenessen mit grosser Auswahl und top Qualität. Abendessen mit limitierter Auswahl und auf der teureren Seite. Aber der Küchenchef ist offen für individuelle Wünsche. Wer Privacy geniessen will ist hier am richtigen Ort. Zusätzlich gibt es zwei schöne Golfplätze in der Nähe.
Stayed 7 nights in Feb 2023
Response from One&Only Desaru Coast on Mar 1, 2023
Dear Ein Ort zum Geniessen, Thank you very much for sharing such positive feedback on your recent stay. We are pleased to hear that you have enjoyed your stay and we look forward to welcoming you back soon for another unforgettable retreat!Best Regards,Jerome PichonGeneral Manager, One&Only Desaru Coast