3 outdoor pools
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Reviews of Palmas Del Mar Conference Resort Hotel

3 out of 5
Palmas Del Mar Conference Resort Hotel
J.R. Torres Avenue, Bacolod, Negros Occidental

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 36 reviews" "
Rating 8 - Good. 10 out of 36 reviews" "
Rating 6 - Okay. 4 out of 36 reviews" "
Rating 4 - Poor. 5 out of 36 reviews" "
Rating 2 - Terrible. 4 out of 36 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Lilian Ruth

Stayed 2 nights in Apr 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
They advertised free Wi-Fi which is one of the critical requirements for me to pick a resort. But when I got there I found out that there wi-fi was turned off indefinitely and they acted like it was nothing. I work a lot, and vacations are really important to me. But because of my business I can't really take off for a vacation if I can't connect via Wi-Fi.
Stayed 3 nights in Mar 2021

4/10 Poor

Gary

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Rooms disappointing and over priced
They couldn’t find our booking, had to change the air conditioning as not working. Shower not working at all. All the bedding was clean but very musty. No free breakfast which was included in the price. Their kitchen was closed. Very disappointed in our room. Apart from that the place was lovely and clean great location. 3 swimming pools each with a lifeguard and the staff very friendly. Just need to do maintenance on their rooms and cleaning. No offer of discount either. We over paid as the costs were a lot cheaper at site.
Stayed 1 night in Feb 2021

8/10 Good

Khesha

Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Good staff. The pool was nice. Enjoyed the bar
Stayed 6 nights in Mar 2020

8/10 Good

ALAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of the city
Very congested area. Service was adequate. Breakfast was very good.
Stayed 18 nights in Jan 2020
Response from Princess on Feb 22, 2020
Good day Mr. Alan! May we know which area do you specifically have concern about? Your feedback matters most to us. Great thing that you’ve enjoyed every bite of your breakfast every morning. Please let us know anything or anywhere that we can improve. Thank you for taking your time in giving us a review. We are looking forward on your next stay with us. Have a great day ahead!

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not an attractive property
The room had a four panel folding door for the washroom. This door was broken and could not be closed or opened. Maintenance could not fix it. In addition to the door issue, the room was not properly prepared - no toilet paper etc. Eventually we were moved to a better room. However, based on the condition of the overall property we did not stay, even though we could not recover our money.
Stayed 3 nights in Feb 2020
Response from Princess Davila on Feb 8, 2020
Good day Mr. Macdiarmid! Sorry to hear about your experience and that we we’re not able to meet your expectations. Your feedback matters to us. We greatly assure you that your concerns were already taken to the higher management. Palmas del Mar is undergoing some renovations and some upgrades for better rooms and facilities. We hope that we could compensate you in any way possible on your next stay with us. Thank you and have a great day!

10/10 Excellent

Jesus Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb
Stayed 1 night in Jan 2020
Response from Princess on Feb 8, 2020
Good day Mr. Jesus Cesar! Thank you for taking time in giving us a review! We are delighted that you’ve enjoyed your stay and it was SUPERB! We are looking forward to your next stay with us! ☺️

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place food 👎
Food from 1-10it was 3 not so good
Stayed 3 nights in Dec 2019
Response from Princess Davila on Feb 8, 2020
Good day Mr. Charles! We greatly appreciate your feedback! Indeed we have the greatest view with mystical sunset in town. We are sorry about your food. Palmas del Mar just started it’s own F&B services last November 2019 and we are striving hard to perfect every dish and menu we put on the table. We assure you on your next visit that you will not be anymore disappointed with our food. Thank you so much and have a great day! ☺️

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone so friendly and any problems I had with the room they took care of it right away.
Stayed 10 nights in Sep 2019
Response from Princess on Sep 22, 2019
Good day! We are delighted that we've been of help to your every concern. Please let us know your concerns with the room so we can upgrade our amenities and facilities. Thank you so much for always choosing Palmas del Mar. We are looking forward to your next stay with us! Have a great day ahead!

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2019
Response from Princess on Sep 5, 2019
Good day! We value every guest's reviews. Thank you for letting us know how you feel about Palmas del Mar. Please let us know if there is anything we could improve to make your review a 5 out of 5. Thank you so much! Have a great day ahead!

10/10 Excellent

Jezreel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and very pleasant.
Experience was good. Nice hotel.
Stayed 1 night in Jul 2019
Response from Princess on Sep 5, 2019
Good day! Thank you so much for choosing Palmas del Mar! We are beyond delighted that we made your stay wonderful! We are looking forward to your next stay with us! Have a wonderful day Ms. Jezreel!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times over the past 5 years now. This is the most fun and relaxing resort in Bacolod. It's not the most luxurious but it is kept up well and the staff is absolutely the best, anywhere! The food is great and well priced. IF you can even book a room here. It stays full on the weekends. My wife enjoy strolls along the property. The kids love the pools. They have weddings and and other events here that make you feel wanted and nice to watch. If your lucky enough Princess (her real name) will be working and great you with a big smile and a welcome. Everyone will great you with a warm welcome.
Stayed 3 nights in Jul 2019
Response from Princess on Sep 5, 2019
Thank you so much for patronizing Palmas del Mar! It is a great accomplishment to us knowing that we satisfied your every needs. Your appreciation is our inspiration to strive more and deliver service excellence. Looking forward to your next stay with us! Have a wonderful day!

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Princess on Sep 5, 2019
Good day! We value every guest's reviews. Thank you for letting us know how you feel about Palmas del Mar. Please let us know if there is anything we could improve to make your review a 5 out of 5. Looking forward to your next stay with us! Thank you so much! Have a great day ahead!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice tv, poor wifi
Stayed 1 night in Jun 2019
Response from Iresh on Jun 18, 2019
Thank you for the feedback we greatly appreciate it. Expect that our services will be improved.

10/10 Excellent

Arde Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Princess on Apr 28, 2019
Good day, Ms. Dominique! We are delighted that you've enjoyed your stay with us based on your ratings. Thank you so much for choosing Palmas Del Mar and we are looking forward to your next stay with us! Have a blessed and wonderful rest of the day! :)

8/10 Good

Verified traveler

Liked: Staff & service
staff at the restobar esp the waiter is attentive, friendly and prompt in delivering the food ordered. I believe he's stayed long enough as he is a familiar face I've seen him before.
Stayed 1 night in Mar 2019
Response from Princess on Apr 11, 2019
Good day! We are very much happy to serve you and we do appreciate your positive feedback. Thank you so much for patronizing Palmas Del Mar! We are looking forward to your next stay with us! :)

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
Noticed it was looking run down, but entering tue room and smelling urine from the bathroom was tue point i realized i messed up. Bathroom had urine on the floor for who knows how long. Beds were not cpean still smelled sex from tue last people who stayed there and perfume and armpits. Every amenity is charged to use it. Taking a walk down the paths led to what looked like tye edge of a landfill. Trash by the ton left on each side even trash in the water. Ate the food second night had no choice and was made ill. Water said to be filtered was not potable. Was the pits of the pits absolutely a never again.
Stayed 2 nights in Dec 2018
Response from Princess on Feb 28, 2019
Good day! May we know what room type you were in? We really apologize for what happened. Is there any way we could make it up to you please let us know. We greatly appreciate your feedback. Have a great day!

8/10 Good

Scott, Henderson, Nv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is close to the ocean.however beach access is not very accessable. And the resort dont allow hotel foot traffic out to the guard gate of the community. Overall a very nice resort. But limited ammenities
Stayed 15 nights in Oct 2018

10/10 Excellent

Rose, Cavite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Family vacation
This resort is good for family vacation and celebration. Kids will love their 4 swimming pools. The Hotel Staff are super accommodating and freindly. The price just right and absolutely i will be back again next year.
Stayed 1 night in Oct 2018
Response from Princess on Oct 11, 2018
Good day Ms. Rose! We do appreciate your positive feedback. We hope you enjoyed your stay and that we made your it fantastic! We look forward on your next stay with us! Thank you so much and God bless!

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Great staff attending every need Typical Philippine hotel clean simple and friendly
Stayed 1 night in Sep 2018

10/10 Excellent

Marianne Ischia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coolest place for a birthday celebration with friends.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accomodation is good staff very helpful nature and relaxing
Stayed 2 nights in Aug 2018

10/10 Excellent

Mia, Metro Manila, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating bar staff- Kudos to Raymond!
Raymond is very accommodating, great customer service, polite and well mannered. We will definitely go back to this resort because of him and his great customer service. He is one of the staffs assigned to their bar near the main pool.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

stephen, imus cavite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Kids are enjoying there stay! Excellent experience. Staff are great
Stayed 6 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place as always. The staff is very accommodating. The room is clean.
Stayed 1 night in Dec 2017

4/10 Poor

steve , montreal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and noisy
Room Next to the bar and Music hole Night!! Could not sleep!!!

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
basic hotel
Our room location was good (poolside) but the mosquitoes are bothering. Overall the hotel lacked basic services/necessities: a.) you have to pay for basic dental kit b.) no bidet c.) shower not working properly d.) slow wifi connection e.) no minibar/kettle

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great if you like old, run-down properties!
Upon arriving it took staff over 30 minutes to locate the reservation. Even after providing a copy of the booking ID and the Booking Confirmation email. The initial room was extremely noisy as the neighbor (adjoining room) had 8 guests in it. We were relocated to a smaller, less expensive room with no offer of compensation.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 5 nights in Aug 2018

8/10 Good

Christophe

Liked: Cleanliness, staff & service
Tres bonne cuisine philipine (squid).
Le staff est super et fait de son mieux dans un complexe hotelier vieillissant..

4/10 Poor

Hans, Göteborg, Sweden

Liked: Staff & service
Disliked: Property conditions & facilities
Återkommer inte till Palmas del mar.
Hotellet har en stor och luftig trädgård med såväl flera pooler som havs bassänger. Anläggningen behöver dock en rejäl upp-rustning för att komma upp i en 4-stjärnig klass som anges att hotellet har.. Rummet helt ok efter tillsägelse om att varm dusch inte fanns och som senare åtgärdades. Restaurangen är förfärlig och endast frukosten kan få godkänt. Varken utbud eller tillagning kan inte bli mycket sämre. Detta hotell är mer en konferens-anläggning och hotellets faciliteter tas i första hand i anspråk av dess deltagare. Hotellgäster får dela på de övriga utrymmet som blir över... Hotellet ligger en bra bit från andra service inrättningar vilket man får ta i beaktande.
Stayed 2 nights in Nov 2017