Outdoor pool

Reviews of Home2 Suites by Hilton Austin Airport

3 out of 5
Home2 Suites by Hilton Austin Airport
1705 Airport Commerce Drive, Austin, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 380 out of 539 reviews" "
Rating 8 - Good. 99 out of 539 reviews" "
Rating 6 - Okay. 38 out of 539 reviews" "
Rating 4 - Poor. 15 out of 539 reviews" "
Rating 2 - Terrible. 7 out of 539 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff. There was a maintenance issue and they did everything they could to make sure it didn’t impact our stay. Nice area with lots around it.
Stayed 1 night in Apr 2024
Response from Chrisse on Apr 21, 2024
Hello Richie,Thank you for choosing Home2 Suites by Hilton Austin Airport and we greatly appreciate your kind words. We're grateful for your patience and understanding and we're glad to hear that you enjoyed your stay. We hope to welcome you home again soon. Safe travels!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
easy checkin
Stayed 1 night in Apr 2024
Response from Chrisse on Apr 14, 2024
Hello Randall,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
I needed a nice and safe hotel close to the airport so that I could make a 5 a.m. flight. This one perfectly fit the bill and I'd recommend it to others with the same requirements. (Though being close to the airport meant jet noise, so likely not a venue for a vacation.)
Stayed 1 night in Apr 2024
Response from Chrisse on Apr 14, 2024
Hello Christine,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and that it suited your needs. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big and roomy and very comfortable. The hotel is just a quick drive back to the airport.
Stayed 1 night in Apr 2024
Response from Chrisse on Apr 14, 2024
Hello Patricia,Thank you for choosing to stay with us and I am glad to hear that your stay went well. We are thrilled that you liked our property and hotel rooms. We hope to welcome you home again soon!

10/10 Excellent

Jacob

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Chrisse on Apr 14, 2024
Hello Jacob,Thank you for choosing Home2 Suites and for staying with us. We greatly appreciate the feedback and the perfect rating! We'll see you again on your next visit!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast selection so-so
Stayed 1 night in Apr 2024
Response from Chrisse on Apr 14, 2024
Hello John,I appreciate your positive feedback about our hotel. We are glad to hear that you had an enjoyable stay, and we can't wait to welcome you back next time.

4/10 Poor

LaShawn

Liked: Cleanliness
Disliked: Staff & service
Stayed 8 nights in Mar 2024
Response from Home2 Team on Apr 3, 2024
Dear LaShawn,Thank you for your feedback on your recent stay. Please take my apology for the less than satisfactory experience you had with us. We always try to provide the best service to our guests and our hotel has always taken pride in ensuring that our guests have the feeling of it being away from home. We hope you will be giving us another chance and returning to our hotel in the future.

10/10 Excellent

Leilanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chrisse on Apr 2, 2024
Hello Leilanie,Thank you for your feedback on your recent stay with us. We're glad to hear that you enjoyed your stay and we hope to welcome you back on your next visit!

10/10 Excellent

Martha

Stayed 1 night in Mar 2024
Response from Chrisse on Apr 14, 2024
Hello Martha,Thank you for choosing to stay with us and I am glad to hear that you had a wonderful stay! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Winfred

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Very clean. Rooms are really big and nice.
Stayed 12 nights in Feb 2024
Response from Chrisse on Mar 5, 2024
Hello Winfred,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant, and you found our hotel rooms big and nice. I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Stormy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chrisse on Feb 28, 2024
Hello Stormy,We appreciate your feedback on your recent stay at Home2 Suites by Hilton Austin Airport. We're glad to hear that everything went well in your stay and we hope to see you again on your next visit!

8/10 Good

Angela M

Traveled with family
Liked: Cleanliness, staff & service
A nice stay clean great staff. Patio furniture worn out in front.
Stayed 3 nights in Jan 2024
Response from Chrisse on Feb 9, 2024
Hello Angela,Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your honest feedback and we're sorry to hear about the furniture being worn out. Please rest assured that we're continually working to improve our amenities to enhance our guest experience. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Ruth, COLORADO SPRINGS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to stay for getting to the Airport
Stayed 1 night in Jan 2024
Response from Chrisse on Jan 18, 2024
Hello Ruth,Thank you for staying at Home2 Suites by Hilton Austin Airport! We appreciate your time and effort in sharing your recent experience with us. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Nara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s convenient but felt a bit unsafe. Room is clean but shower head needs replacement.
Stayed 14 nights in Dec 2023
Response from Chrisse on Jan 9, 2024
Hello Nara,Thank you for staying at Home2 Suites by Hilton Austin Airport. We're sorry to hear that you felt a little bit unsafe and the shower head issue you encountered during your stay. Our hotel has always taken pride in ensuring that our guests have the feeling of it being away from home and providing a safe and enjoyable stay. We hope you will still consider in staying with us again in the future!

2/10 Terrible

Michael

Stayed 1 night in Dec 2023
Response from Chrisse on Jan 9, 2024
Hello Michael,Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience with us. We're saddened to hear that you have a less than pleasant stay and we would like to apologize. We’re taking steps to ensure we maintain our high standards of customer service in the future.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms/suites are huge and beautifully decorated and supplied with everything you might need. We were surprised to find nice ceramic dishes and mugs...even a cutting board! Only wish we could have stayed longer!
Stayed 1 night in Nov 2023
Response from Chrisse on Nov 7, 2023
Hello Ann,Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that you loved our suites and we're looking forward to welcoming you home again soon. Hopefully longer this time!

10/10 Excellent

Reginald

Stayed 2 nights in Oct 2023
Response from Chrisse on Nov 1, 2023
Hi Reginald,Thank you for staying at Home2 Suites by Hilton Austin. We really appreciate the perfect 10 and we're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again soon!

10/10 Excellent

Reginald

Stayed 4 nights in Oct 2023
Response from Chrisse on Nov 21, 2023
Hello Reginald,Thank you for staying at Home2 Suites by Hilton Austin Airport. We're delighted to hear that you enjoyed your stay and we thank you for sharing your experience with us. We look forward to welcoming you home again soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Chrisse on Oct 31, 2023
Dear Guest,Thank you for choosing Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience with us. Your feedback is important to us as it helps us in making decisions that would improve our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Chrisse on Oct 25, 2023
Thank you for your recent stay at Home2 Suites by Hilton Austin Airport! We appreciate your time and effort in sharing your experience with us. We hope to welcome you home again soon!

10/10 Excellent

Ronald

Business traveler
Great place to stay!
Stayed 5 nights in Oct 2023
Response from Chrisse on Oct 23, 2023
Hi Ronald!Thank you for choosing Home2 Suites! We greatly appreciate your review and we're delighted to hear that you found our hotel a great place to stay. We couldn't wait to welcome you home again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Chrisse on Sep 24, 2023
Dear Guest,Thank you for staying at Home2 Suites by Hilton Austin Airport! We appreciate your time and effort in sharing your experience with us. We hope to welcome you home again soon!

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The ice bucket was dirty. The shower door wouldn’t close.
Stayed 3 nights in Sep 2023
Response from Chrisse on Sep 28, 2023
Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience with us and we're sorry to hear about the issues you encountered during your stay. We will look into these, and improvements will be made in no time. We sincerely hope that while you were disappointed with your previous stay, we may one day have the opportunity to change your impression of us.

10/10 Excellent

Benjamin

Stayed 11 nights in Sep 2023
Response from Chrisse on Oct 31, 2023
Hello Benjamin,Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience with us and we're glad to hear that you had a good stay. We hope to welcome you home again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, clean
Stayed 1 night in Sep 2023
Response from Chrisse on Sep 24, 2023
Hello Linda,Thank you for choosing Home2 Suites by Hilton Austin Airport. We're glad to hear that you found the property clean and that you had a pleasant experience with us.We're looking forward to seeing you on your next visit!

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Chrisse on Sep 8, 2023
Hello Veronica,Thank you for staying at Home2 Suites Austin Airport. We're delighted to hear about your great experience on your recent stay with us. We appreciate the perfect 10 rating and we're proud you chose Home2 Suites as your second home! We hope to welcome you back next time!

10/10 Excellent

Tu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and apple included
Stayed 1 night in Sep 2023
Response from Chrisse on Sep 8, 2023
Hello Tu,Thank you for your recent stay at Home2 Suites Austin Airport! We're glad to hear that you had an enjoyable stay, and we can't wait to welcome you home again soon!

10/10 Excellent

Jeremy

Stayed 1 night in Aug 2023
Response from Chrisse on Sep 24, 2023
Hi Jeremy,We appreciate your 5-star rating! Thank you for your feedback and we really appreciate it.We hope to welcome you home again soon!

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the property would definitely stay again.
Stayed 1 night in Aug 2023
Response from Chrisse on Aug 24, 2023
Hi Karl!Thank you for staying at Home2 Suites Austin Airport. We are thrilled to hear that you had a great stay, and we really appreciate your feedback in sharing your positive experience with us. We can't wait to welcome you home again!

10/10 Excellent

Yermery

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy check-in process. Suites are very comfortable (beds, space, facilities, etc). So accessible to the airport. The provide breakfast with a variety of fruits, oatmeal, eggs, breads, cereals, juice and coffee.
Stayed 1 night in Aug 2023
Response from Chrisse on Aug 9, 2023
Hello Yermery,Thank you for your recent stay at Home2 Suites Austin Airport! We're thrilled to hear that you had a very comfortable and enjoyable stay with us. We really appreciate the kind words! It is always our goal to provide suites and services that make our guests smile and we're proud we did not fail you!We are looking forward to welcoming you again soon!

6/10 Okay

Martha

Stayed 1 night in Jul 2023
Response from Chrisse on Aug 9, 2023
Hello Martha,Thank you for choosing and staying at Home2 Suites Austin Airport. We appreciate your review, and please know that your feedback is very important to help us improve the hotel.We hope to see you again in the future!

6/10 Okay

DeShinta

Stayed 4 nights in Jul 2023
Response from Chrisse on Sep 1, 2023
Hello DeShinta,Thank you for choosing Home2 Suites Austin Airport and for sharing your feedback from your stay. It is feedback such as yours that enables us to improve our service. We'd love to see you again and we hope the next time you visit we may have the opportunity to change your impression of us!

6/10 Okay

Amber

Disliked: Property conditions & facilities
Bathroom doors would not close The bed was hard and so uncomfortable unlike other Home2Suites Breakfast was not horrible
Stayed 3 nights in Jul 2023
Response from Chrisse on Sep 1, 2023
Hello Amber,Thank you for staying at Home2 Suites by Hilton Austin Airport! We appreciate your time and effort in sharing your experience with us. We wish to apologize for the less than pleasing experience you had during stay. Please know that your feedback is very important as this will help us guide in making decisions that would improve our hotel. We sincerely hope that while you were disappointed with your previous stay, we may one day have the opportunity to change your impression of us.

4/10 Poor

Lindsy

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The room caused allergies during the trip. The air in the bedroom only blew like a fan, it was not cold at all. We killed a large roach in the bathroom. When we shared these issues with the front desk, they appeared nonchalant.
Stayed 2 nights in Jul 2023
Response from Chrisse on Aug 9, 2023
Hi Lindsy,Thank you for your recent stay at Home2 Suites Austin Airport. We wish to apologize for the less than pleasing experience you had during your stay. We ensure to make immediate improvements as we work together to raise our service standards. We sincerely hope that while you were disappointed with your previous stay, we may one day have the opportunity to change your impression of us.

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, clean rooms, breakfast it’s good too.
Stayed 1 night in Jul 2023
Response from Chrisse on Jul 17, 2023
Hello Marco,Thank you for choosing Home2 Suites! We appreciate your feedback and we're thrilled to hear that you loved your stay. We wish to see you on your next stay with us!

8/10 Good

Dannell

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Chrisse on Jul 7, 2023
Hello Dannell,Thank you for staying at Home2 Suites Austin Airport. We appreciate your time and effort in sharing your experience with us. We hope to welcome you back next time!

2/10 Terrible

Luis

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The room that we were initially given had a nosey air-condition. The unit raddle very loudly. The bed room had a burn mark in the carpet that was about the size of a half dollar coin. I complained to the front desk and was given another room, but it was not a suite like I paid for. At about 1:00am, we were awaken by loud yelling and banging coming from the room directly next to us. We became concerned and called the front desk. When we checked out, about two hours later, we noticed that the room number to that room was knocked off the wall. I am a participant of Hilton Honors and this is the worst Hilton Hotel I've stayed at.
Stayed 1 night in Jun 2023
Response from Chrisse on Jul 7, 2023
Hi Luis,Thank you for staying at Home2 Suites Austin Airport. We're sorry to hear about any dissatisfaction you experienced during your stay. Our goal is to provide excellent guest experiences, so we are very sorry to have let you down. We have taken your feedback on board, and we will strive hard to make improvements accordingly.

10/10 Excellent

Lincoln

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel, Super nice staff. Austin is not recommended but if you have to go there, this is the hotel to stay at.
Response from Chriss on Jun 24, 2023
Hello Lincoln,Thank you for choosing Home2 Suites and we thank you for your awesome feedback. We can't wait to welcome you back next time!

6/10 Okay

Kittye

Liked: Property conditions & facilities
When I booked this room, the pictures showed a one bedroom , and an open common space. When we arrived and check-in, the room we got was all one big common space. I feel like the pictures given to expedia by the hotel was very misleading, and I was very disappointed. what pictures are shown should be what I pay for each time. I was very let down, and there was nothing they hotel staff could do to rectify the situation.
Stayed 1 night in Jun 2023
Response from Chrisse on Jun 24, 2023
Hello Kittye,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Rest assured, we are taking steps to follow-up with the Third Party and get these all fix in no time. We look forward to welcoming you back to the hotel in the near future!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Limited nearby dinner options but the bar restaurant at the Cambria Hotel across the parking lot was great! The cheeseburger was terrific!
Stayed 1 night in Jun 2023
Response from Chrisse on Jun 12, 2023
HI Elizabeth!Thank you for your recent stay at Home2 Suites! We appreciate your feedback, and we hope to welcome you back next time.

8/10 Good

Clay

Stayed 3 nights in Jun 2023
Response from Chrisse on Jul 7, 2023
Hi Clay,Thank you for your recent stay at Home2 Suites Austin Airport. We appreciate your feedback and we look forward to welcome you home soon!

10/10 Excellent

Amy

Stayed 2 nights in Apr 2023
Response from Chrisse on May 2, 2023
Hi Amy,Thank you for your recent stay at Home2 Suites Austin Airport! Greatly appreciate the review and the perfect 10 rating, glad we did not let you down! We hope to welcome you home again soon!

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was very helpful and courteous we love staying at this hotel .
Stayed 3 nights in Apr 2023
Response from Chrisse on Apr 25, 2023
Hi Crystal,Thank you for staying at Home2 Suites Austin Airport! We're glad to hear that you had an enjoyable stay with us and we appreciate the great review. We look forward to welcome you again soon!

10/10 Excellent

Jeffrey

Stayed 1 night in Apr 2023
Response from Chrisse on May 16, 2023
Hi Jeffrey,Thank you for staying at Home2 Suites Austin Airport. We're glad to hear that you enjoyed your stay, and we appreciate your review. We hope to welcome you home again soon!

8/10 Good

Tad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up
Very friendly and attentive staff and the facility was clean, organized, and well lit/safe. Will definitely come back!
Stayed 2 nights in Apr 2023
Response from Chrisse on Apr 17, 2023
Hi Tad,Thank you for your recent stay at Home2 Suites Austin Airport. We appreciate your positive feedback and we're thrilled to hear that you loved your stay. We couldn't wait to welcome you home again on your next visit!

10/10 Excellent

Caren

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Our room was big and perfect for what we needed. Staff was very nice and friendly.
Stayed 1 night in Feb 2023
Response from Chrisse on Mar 22, 2023
Hi Caren,Thank you for choosing Home2 Suites by Hilton Austin Airport. We are delighted to hear that you enjoyed your stay and we greatly appreciate your time and effort in sharing your wonderful feedback with us. We look forward to welcome you back on your next visit!

10/10 Excellent

Precylou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and equipped with kitchen stuff. Never used them but it was amazing to know tgat they have them. Breakfast was anazing too.
Stayed 1 night in Feb 2023
Response from Chrisse on Mar 22, 2023
Hi Precylou,Thank you for your awesome feedback! We appreciate the 5 stars, and we couldn't wait to welcome you back soon at Home2 Suites!

10/10 Excellent

Athena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 4 nights in Jan 2023
Response from Chrisse on Mar 22, 2023
Hi Athena,Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your feedback and we can't wait to welcome you back on your next stay.

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Very convenient for a one night stay after a late arrival from the airport. The front desk attendant when we arrived (Jarrod, I think was his name) was very helpful. Nice breakfast options including scrambled eggs and sausage sandwiches. Lots of space in the King bed room we stayed in.
Stayed 1 night in Jan 2023

4/10 Poor

Karen

Traveled with family
Liked: Staff & service
Arrived at 3 for check in and had to wait 45 mins which after a long travel day was disappointing. Room and amenities were ok but could use a spruce up.
Stayed 1 night in Jan 2023