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Great, friendly staff. There was a maintenance issue and they did everything they could to make sure it didn’t impact our stay. Nice area with lots around it.
Richie
Stayed 1 night in Apr 2024
Response from Chrisse on Apr 21, 2024
Hello Richie,Thank you for choosing Home2 Suites by Hilton Austin Airport and we greatly appreciate your kind words. We're grateful for your patience and understanding and we're glad to hear that you enjoyed your stay. We hope to welcome you home again soon. Safe travels!
Hello Randall,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
I needed a nice and safe hotel close to the airport so that I could make a 5 a.m. flight. This one perfectly fit the bill and I'd recommend it to others with the same requirements. (Though being close to the airport meant jet noise, so likely not a venue for a vacation.)
Christine
Stayed 1 night in Apr 2024
Response from Chrisse on Apr 14, 2024
Hello Christine,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and that it suited your needs. We look forward to welcoming you back to our hotel in the future!
The rooms are big and roomy and very comfortable. The hotel is just a quick drive back to the airport.
Patricia
Stayed 1 night in Apr 2024
Response from Chrisse on Apr 14, 2024
Hello Patricia,Thank you for choosing to stay with us and I am glad to hear that your stay went well. We are thrilled that you liked our property and hotel rooms. We hope to welcome you home again soon!
10/10 Excellent
Jacob
Apr 6, 2024
Liked: Staff & service
Jacob
Stayed 1 night in Apr 2024
Response from Chrisse on Apr 14, 2024
Hello Jacob,Thank you for choosing Home2 Suites and for staying with us. We greatly appreciate the feedback and the perfect rating! We'll see you again on your next visit!
Hello John,I appreciate your positive feedback about our hotel. We are glad to hear that you had an enjoyable stay, and we can't wait to welcome you back next time.
4/10 Poor
LaShawn
Mar 31, 2024
Liked: Cleanliness
Disliked: Staff & service
LaShawn
Stayed 8 nights in Mar 2024
Response from Home2 Team on Apr 3, 2024
Dear LaShawn,Thank you for your feedback on your recent stay. Please take my apology for the less than satisfactory experience you had with us. We always try to provide the best service to our guests and our hotel has always taken pride in ensuring that our guests have the feeling of it being away from home. We hope you will be giving us another chance and returning to our hotel in the future.
Hello Leilanie,Thank you for your feedback on your recent stay with us. We're glad to hear that you enjoyed your stay and we hope to welcome you back on your next visit!
10/10 Excellent
Martha
Mar 16, 2024
Martha
Stayed 1 night in Mar 2024
Response from Chrisse on Apr 14, 2024
Hello Martha,Thank you for choosing to stay with us and I am glad to hear that you had a wonderful stay! We look forward to welcoming you back to the hotel in the near future.
Very nice staff. Very clean. Rooms are really big and nice.
Winfred
Stayed 12 nights in Feb 2024
Response from Chrisse on Mar 5, 2024
Hello Winfred,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant, and you found our hotel rooms big and nice. I’m looking forward to having you again as a guest in our hotel.
Hello Stormy,We appreciate your feedback on your recent stay at Home2 Suites by Hilton Austin Airport. We're glad to hear that everything went well in your stay and we hope to see you again on your next visit!
8/10 Good
Angela M
Traveled with family
Feb 3, 2024
Liked: Cleanliness, staff & service
A nice stay clean great staff. Patio furniture worn out in front.
Angela M
Stayed 3 nights in Jan 2024
Response from Chrisse on Feb 9, 2024
Hello Angela,Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your honest feedback and we're sorry to hear about the furniture being worn out. Please rest assured that we're continually working to improve our amenities to enhance our guest experience. We hope to have the opportunity to welcome you back in the future.
Hello Ruth,Thank you for staying at Home2 Suites by Hilton Austin Airport! We appreciate your time and effort in sharing your recent experience with us. We look forward to welcoming you back to the hotel in the near future.
It’s convenient but felt a bit unsafe.
Room is clean but shower head needs replacement.
Nara
Stayed 14 nights in Dec 2023
Response from Chrisse on Jan 9, 2024
Hello Nara,Thank you for staying at Home2 Suites by Hilton Austin Airport. We're sorry to hear that you felt a little bit unsafe and the shower head issue you encountered during your stay. Our hotel has always taken pride in ensuring that our guests have the feeling of it being away from home and providing a safe and enjoyable stay. We hope you will still consider in staying with us again in the future!
2/10 Terrible
Michael
Dec 11, 2023
Michael
Stayed 1 night in Dec 2023
Response from Chrisse on Jan 9, 2024
Hello Michael,Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience with us. We're saddened to hear that you have a less than pleasant stay and we would like to apologize. We’re taking steps to ensure we maintain our high standards of customer service in the future.
The rooms/suites are huge and beautifully decorated and supplied with everything you might need. We were surprised to find nice ceramic dishes and mugs...even a cutting board! Only wish we could have stayed longer!
Ann
Stayed 1 night in Nov 2023
Response from Chrisse on Nov 7, 2023
Hello Ann,Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that you loved our suites and we're looking forward to welcoming you home again soon. Hopefully longer this time!
10/10 Excellent
Reginald
Oct 31, 2023
Reginald
Stayed 2 nights in Oct 2023
Response from Chrisse on Nov 1, 2023
Hi Reginald,Thank you for staying at Home2 Suites by Hilton Austin. We really appreciate the perfect 10 and we're glad to hear that you enjoyed your stay with us. We look forward to welcoming you again soon!
10/10 Excellent
Reginald
Oct 29, 2023
Reginald
Stayed 4 nights in Oct 2023
Response from Chrisse on Nov 21, 2023
Hello Reginald,Thank you for staying at Home2 Suites by Hilton Austin Airport. We're delighted to hear that you enjoyed your stay and we thank you for sharing your experience with us. We look forward to welcoming you home again soon!
6/10 Okay
Verified traveler
Traveled with family
Oct 29, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Verified traveler
Stayed 4 nights in Oct 2023
Response from Chrisse on Oct 31, 2023
Dear Guest,Thank you for choosing Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience with us. Your feedback is important to us as it helps us in making decisions that would improve our hotel.
Thank you for your recent stay at Home2 Suites by Hilton Austin Airport! We appreciate your time and effort in sharing your experience with us. We hope to welcome you home again soon!
10/10 Excellent
Ronald
Business traveler
Oct 21, 2023
Great place to stay!
Ronald
Stayed 5 nights in Oct 2023
Response from Chrisse on Oct 23, 2023
Hi Ronald!Thank you for choosing Home2 Suites! We greatly appreciate your review and we're delighted to hear that you found our hotel a great place to stay. We couldn't wait to welcome you home again soon!
Dear Guest,Thank you for staying at Home2 Suites by Hilton Austin Airport! We appreciate your time and effort in sharing your experience with us. We hope to welcome you home again soon!
The ice bucket was dirty. The shower door wouldn’t close.
Verified traveler
Stayed 3 nights in Sep 2023
Response from Chrisse on Sep 28, 2023
Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience with us and we're sorry to hear about the issues you encountered during your stay. We will look into these, and improvements will be made in no time. We sincerely hope that while you were disappointed with your previous stay, we may one day have the opportunity to change your impression of us.
10/10 Excellent
Benjamin
Sep 17, 2023
Benjamin
Stayed 11 nights in Sep 2023
Response from Chrisse on Oct 31, 2023
Hello Benjamin,Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your time and effort in sharing your experience with us and we're glad to hear that you had a good stay. We hope to welcome you home again soon!
Hello Linda,Thank you for choosing Home2 Suites by Hilton Austin Airport. We're glad to hear that you found the property clean and that you had a pleasant experience with us.We're looking forward to seeing you on your next visit!
Hello Veronica,Thank you for staying at Home2 Suites Austin Airport. We're delighted to hear about your great experience on your recent stay with us. We appreciate the perfect 10 rating and we're proud you chose Home2 Suites as your second home! We hope to welcome you back next time!
Hello Tu,Thank you for your recent stay at Home2 Suites Austin Airport! We're glad to hear that you had an enjoyable stay, and we can't wait to welcome you home again soon!
10/10 Excellent
Jeremy
Sep 1, 2023
Jeremy
Stayed 1 night in Aug 2023
Response from Chrisse on Sep 24, 2023
Hi Jeremy,We appreciate your 5-star rating! Thank you for your feedback and we really appreciate it.We hope to welcome you home again soon!
Everything was great with the property would definitely stay again.
Karl
Stayed 1 night in Aug 2023
Response from Chrisse on Aug 24, 2023
Hi Karl!Thank you for staying at Home2 Suites Austin Airport. We are thrilled to hear that you had a great stay, and we really appreciate your feedback in sharing your positive experience with us. We can't wait to welcome you home again!
Very clean, easy check-in process. Suites are very comfortable (beds, space, facilities, etc). So accessible to the airport. The provide breakfast with a variety of fruits, oatmeal, eggs, breads, cereals, juice and coffee.
Yermery
Stayed 1 night in Aug 2023
Response from Chrisse on Aug 9, 2023
Hello Yermery,Thank you for your recent stay at Home2 Suites Austin Airport! We're thrilled to hear that you had a very comfortable and enjoyable stay with us. We really appreciate the kind words! It is always our goal to provide suites and services that make our guests smile and we're proud we did not fail you!We are looking forward to welcoming you again soon!
6/10 Okay
Martha
Aug 1, 2023
Martha
Stayed 1 night in Jul 2023
Response from Chrisse on Aug 9, 2023
Hello Martha,Thank you for choosing and staying at Home2 Suites Austin Airport. We appreciate your review, and please know that your feedback is very important to help us improve the hotel.We hope to see you again in the future!
6/10 Okay
DeShinta
Jul 31, 2023
DeShinta
Stayed 4 nights in Jul 2023
Response from Chrisse on Sep 1, 2023
Hello DeShinta,Thank you for choosing Home2 Suites Austin Airport and for sharing your feedback from your stay. It is feedback such as yours that enables us to improve our service. We'd love to see you again and we hope the next time you visit we may have the opportunity to change your impression of us!
6/10 Okay
Amber
Jul 31, 2023
Disliked: Property conditions & facilities
Bathroom doors would not close
The bed was hard and so uncomfortable unlike other Home2Suites
Breakfast was not horrible
Amber
Stayed 3 nights in Jul 2023
Response from Chrisse on Sep 1, 2023
Hello Amber,Thank you for staying at Home2 Suites by Hilton Austin Airport! We appreciate your time and effort in sharing your experience with us. We wish to apologize for the less than pleasing experience you had during stay. Please know that your feedback is very important as this will help us guide in making decisions that would improve our hotel. We sincerely hope that while you were disappointed with your previous stay, we may one day have the opportunity to change your impression of us.
The room caused allergies during the trip. The air in the bedroom only blew like a fan, it was not cold at all. We killed a large roach in the bathroom. When we shared these issues with the front desk, they appeared nonchalant.
Lindsy
Stayed 2 nights in Jul 2023
Response from Chrisse on Aug 9, 2023
Hi Lindsy,Thank you for your recent stay at Home2 Suites Austin Airport. We wish to apologize for the less than pleasing experience you had during your stay. We ensure to make immediate improvements as we work together to raise our service standards. We sincerely hope that while you were disappointed with your previous stay, we may one day have the opportunity to change your impression of us.
Nice location, clean rooms, breakfast it’s good too.
Marco
Stayed 1 night in Jul 2023
Response from Chrisse on Jul 17, 2023
Hello Marco,Thank you for choosing Home2 Suites! We appreciate your feedback and we're thrilled to hear that you loved your stay. We wish to see you on your next stay with us!
Hello Dannell,Thank you for staying at Home2 Suites Austin Airport. We appreciate your time and effort in sharing your experience with us. We hope to welcome you back next time!
The room that we were initially given had a nosey air-condition. The unit raddle very loudly. The bed room had a burn mark in the carpet that was about the size of a half dollar coin. I complained to the front desk and was given another room, but it was not a suite like I paid for. At about 1:00am, we were awaken by loud yelling and banging coming from the room directly next to us. We became concerned and called the front desk. When we checked out, about two hours later, we noticed that the room number to that room was knocked off the wall. I am a participant of Hilton Honors and this is the worst Hilton Hotel I've stayed at.
Luis
Stayed 1 night in Jun 2023
Response from Chrisse on Jul 7, 2023
Hi Luis,Thank you for staying at Home2 Suites Austin Airport. We're sorry to hear about any dissatisfaction you experienced during your stay. Our goal is to provide excellent guest experiences, so we are very sorry to have let you down. We have taken your feedback on board, and we will strive hard to make improvements accordingly.
Very clean hotel, Super nice staff. Austin is not recommended but if you have to go there, this is the hotel to stay at.
Lincoln
Response from Chriss on Jun 24, 2023
Hello Lincoln,Thank you for choosing Home2 Suites and we thank you for your awesome feedback. We can't wait to welcome you back next time!
6/10 Okay
Kittye
Jun 14, 2023
Liked: Property conditions & facilities
When I booked this room, the pictures showed a one bedroom , and an open common space.
When we arrived and check-in, the room we got was all one big common space.
I feel like the pictures given to expedia by the hotel was very misleading, and I was very disappointed. what pictures are shown should be what I pay for each time. I was very let down, and there was nothing they hotel staff could do to rectify the situation.
Kittye
Stayed 1 night in Jun 2023
Response from Chrisse on Jun 24, 2023
Hello Kittye,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Rest assured, we are taking steps to follow-up with the Third Party and get these all fix in no time. We look forward to welcoming you back to the hotel in the near future!
Limited nearby dinner options but the bar restaurant at the Cambria Hotel across the parking lot was great! The cheeseburger was terrific!
Elizabeth
Stayed 1 night in Jun 2023
Response from Chrisse on Jun 12, 2023
HI Elizabeth!Thank you for your recent stay at Home2 Suites! We appreciate your feedback, and we hope to welcome you back next time.
8/10 Good
Clay
Jun 6, 2023
Clay
Stayed 3 nights in Jun 2023
Response from Chrisse on Jul 7, 2023
Hi Clay,Thank you for your recent stay at Home2 Suites Austin Airport. We appreciate your feedback and we look forward to welcome you home soon!
10/10 Excellent
Amy
Apr 29, 2023
Amy
Stayed 2 nights in Apr 2023
Response from Chrisse on May 2, 2023
Hi Amy,Thank you for your recent stay at Home2 Suites Austin Airport! Greatly appreciate the review and the perfect 10 rating, glad we did not let you down! We hope to welcome you home again soon!
All staff was very helpful and courteous we love staying at this hotel .
Crystal
Stayed 3 nights in Apr 2023
Response from Chrisse on Apr 25, 2023
Hi Crystal,Thank you for staying at Home2 Suites Austin Airport! We're glad to hear that you had an enjoyable stay with us and we appreciate the great review. We look forward to welcome you again soon!
10/10 Excellent
Jeffrey
Apr 25, 2023
Jeffrey
Stayed 1 night in Apr 2023
Response from Chrisse on May 16, 2023
Hi Jeffrey,Thank you for staying at Home2 Suites Austin Airport. We're glad to hear that you enjoyed your stay, and we appreciate your review. We hope to welcome you home again soon!
Very friendly and attentive staff and the facility was clean, organized, and well lit/safe. Will definitely come back!
Tad
Stayed 2 nights in Apr 2023
Response from Chrisse on Apr 17, 2023
Hi Tad,Thank you for your recent stay at Home2 Suites Austin Airport. We appreciate your positive feedback and we're thrilled to hear that you loved your stay. We couldn't wait to welcome you home again on your next visit!
10/10 Excellent
Caren
Traveled with group, Traveled with family
Mar 3, 2023
Liked: Cleanliness, staff & service, amenities
Our room was big and perfect for what we needed.
Staff was very nice and friendly.
Caren
Stayed 1 night in Feb 2023
Response from Chrisse on Mar 22, 2023
Hi Caren,Thank you for choosing Home2 Suites by Hilton Austin Airport. We are delighted to hear that you enjoyed your stay and we greatly appreciate your time and effort in sharing your wonderful feedback with us. We look forward to welcome you back on your next visit!
Hi Athena,Thank you for staying at Home2 Suites by Hilton Austin Airport. We appreciate your feedback and we can't wait to welcome you back on your next stay.
Very convenient for a one night stay after a late arrival from the airport. The front desk attendant when we arrived (Jarrod, I think was his name) was very helpful. Nice breakfast options including scrambled eggs and sausage sandwiches. Lots of space in the King bed room we stayed in.
Dianna
Stayed 1 night in Jan 2023
4/10 Poor
Karen
Traveled with family
Jan 12, 2023
Liked: Staff & service
Arrived at 3 for check in and had to wait 45 mins which after a long travel day was disappointing. Room and amenities were ok but could use a spruce up.