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ダブルツリー バイ ヒルトン オースティン - ユニバーシティ エリアの口コミ

4 out of 5

口コミ

8.2

とても良い

評価 10 - 1001 件の口コミ中 471 件が非常に良い" "
評価 8 - 1001 件の口コミ中 262 件が良い" "
評価 6 - 1001 件の口コミ中 128 件が普通" "
評価 4 - 1001 件の口コミ中 78 件が不満" "
評価 2 - 1001 件の口コミ中 62 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

7.6/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Peter

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The only the only thing I didn't like was the fact that there was $30 charge for parking which ended up costing $35 by the end of the program.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Peter, thank you for choosing Doubletree by Hilton Austin University Area! We're delighted you enjoyed your stay overall. We appreciate your feedback regarding the parking charges and will take it into consideration. We look forward to welcoming you back for another visit.

10/10 (非常に良い)

PAULINA IVON、CDMX

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nos gustó muy agradable el hotel
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
Paulina, estamos encantados de saber que disfrutó su estancia en el Doubletree by Hilton Austin University Area. Apreciamos mucho sus comentarios y esperamos darle la bienvenida de nuevo en el futuro cercano.

4/10 (不満)

Marci

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is the only thing this hotel has going for it. Beds were awful, very hard and very small, not clean, needs an upgrade! Breakfast not included and parking is $35 a night!!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Marci, we appreciate your feedback and are truly sorry your stay didn't meet your expectations. It's noted that comfort and cleanliness didn't come up to standard, and you had concerns with the additional charges. We strive to offer a fine balance of convenience, comfort, and value, so we will certainly forward your remarks to our team for review. Thanks for sharing your experience.

6/10 (普通)

Edward

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Check in was extremely slow and complicated due to having to pay for overnight parking separately. I’ve traveled quite a bit and this is the first time at this level, and price, of a hotel where my parking was not simply put on the same bill as my room. With so many other options available, I won’t be staying at this hotel again.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Edward, it's regrettable to hear about the complications during check-in, and the separate billing for parking. Our aim is to make our services as seamless as possible and thus, we appreciate your feedback. It's unfortunate you may be exploring other options due to this experience. In case you reconsider, we'll strive to ensure a smoother and more comfortable experience.

2/10 (非常に不満)

Marco

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Old and not cleaned
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Marco, we regret that your stay did not meet your expectations. We take cleanliness very seriously, and we apologize if it seemed otherwise during your visit. We'll be taking a look into these concerns you've raised, and we appreciate the feedback. We certainly hope we have the chance to impress you better in the future.

10/10 (非常に良い)

Norma

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
To close to freeway
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Norma, it's wonderful to hear you provided such a high rating for Doubletree by Hilton Austin University Area! We acknowledge the close proximity to the freeway and many guests find it convenient for travel purposes. Looking forward to welcoming you back in the future.

10/10 (非常に良い)

Lindsay

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very friendly here . 😊 very clean and safe and food was good 😊👍
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Lindsay, it's heartening to hear that you had a wonderful stay at Doubletree by Hilton Austin University Area. Our team members take great pride in their friendliness, and we are thrilled that you found your surroundings to be spotless. It's great that you enjoyed the food as well. We look forward to delighting you again on your next visit.

10/10 (非常に良い)

Trey

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was quiet, pleasant and staff was fabulous
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Trey, your positive feedback about Doubletree by Hilton Austin University Area is greatly appreciated. We are delighted to hear you found the ambiance welcoming and our team members outstanding. Your commendation means a lot to us. We hope to be your hotel of choice next time you visit the city.

8/10 (良い)

Donald

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel but you charge too much for the breakfast buffet. We stayed at the Hyatt House earlier. It is a similar type hotel with similar rates maybe higher and they included the buffet in the cost of the stay.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Donald, it's heartening to learn you had a positive stay at Doubletree by Hilton Austin University Area. We value your feedback on the breakfast buffet pricing. While we strive to offer a variety of dining options for our guests, we also understand the importance of perceived value. Your comments have been noted and will be shared with our team members for further review. We hope to welcome you back soon for an even better experience.

10/10 (非常に良い)

Pablo、New Braunfels

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Pablo, it's fantastic to know you had a great experience at the Doubletree by Hilton Austin University Area. Thank you for choosing our hotel and for your wonderful rating. We hope to see you back soon!

6/10 (普通)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
In-room air conditioning unit NOISY. We turned off and baked. Traffic noise, even with 2X pane window: room faced freeway.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Mark, we appreciate your feedback and sincerely apologize for the disruptions you experienced during your stay. Noise related concerns are taken very seriously, so we will make sure to share your comments with the right team. We always aim to provide a comfortable environment for our guests. Rest assured these issues will be considered for future improvements. Thank you again for your valued input.

10/10 (非常に良い)

Nicholas、Chicago

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking was easy but cost about $30 per day through an app.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Nicholas, thank you for sharing your experience at Doubletree by Hilton Austin University Area. We're pleased to hear that you found our parking process to be simple. We understand the additional cost can be surprising, but we've partnered with a third-party app to provide a seamless experience and competitive daily rates. We look forward to welcoming you back in the future.

8/10 (良い)

ryan gouveia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All the front staff were very nice and helpful especially Angela also the lady serving us breakfast Zayra was very nice and helpful.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Ryan, it's fantastic to hear that you enjoyed your stay at the Doubletree by Hilton Austin University Area. We are particularly delighted to know Angela and Zayra offered great service and contributed positively to your experience. We hope to welcome you back soon for another enjoyable stay.

10/10 (非常に良い)

Nicholas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was close to a lot too the places that I was attending. Definitely would book again.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Nicholas, it's wonderful to hear that Doubletree by Hilton Austin University Area's convenient location eased your traveling needs. Your feedback warms our hearts, and we're thrilled to know you'd choose us once again in the future. Safe travels until we welcome you back!

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Jason, it's wonderful to hear that you appreciated our dedicated team members at Doubletree by Hilton Austin University Area. We strive to provide excellent service, and we're glad your experience reflected this. We hope to welcome you back soon!

8/10 (良い)

Chris、Houston

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room is cleaned and comfortable.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Chris, thank you for sharing your experience at the Doubletree by Hilton Austin University Area. We're delighted to hear that you found the room clean and cozy. We hope to welcome you back in the future for another enjoyable stay.

10/10 (非常に良い)

Cristina、Roselle

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Cristina, thank you for your high rating of Doubletree by Hilton Austin University Area. We're glad to know you had a positive stay with us. We hope to have the pleasure of welcoming you back in the future.

10/10 (非常に良い)

Flor

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Flor, it's wonderful to hear your positive words about the service at DoubleTree by Hilton Austin University Area. We appreciate you taking the time to share your experience and hope to see you back soon.

8/10 (良い)

Marie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for sharing your thoughts with us, Marie!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Doubletree by Hilton Austin University Area. Thank you and have a lovely day!

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Thanks, Lisa! It's outstanding your time at Doubletree by Hilton Austin University Area was fantastic. We can't wait until your next visit!

6/10 (普通)

Elizabeth

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
Windows don't block any sound. Got woken up by the landscaping crew and we were on the 5th floor. Parking is insanely expensive given the condition of the property, and its inconvenient location. Housekeeping entered our room without knocking at 9:30am, when checkout isn't until noon. Very disrespectful staff.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 12 日)
Elizabeth, we appreciate your feedback and regret hearing about your recent experience. It's unfortunate to know that the noise levels were not conducive to relaxation and the parking didn't meet your expectations. We also express our concern for your experience with the early housekeeping visit. Please rest assured, our team members are committed to respecting guest privacy. We will definitely work on the mentioned aspects to provide a more enjoyable stay in the future.

10/10 (非常に良い)

Macy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and reasonable price!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 12 日)
Macy, it's great to know that you found Doubletree by Hilton Austin University Area to offer good value. We appreciate you taking the time to share your review. We hope to have the opportunity to welcome you back soon.

10/10 (非常に良い)

Santiago

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 12 日)
Santiago, thank you for your perfect rating. We're delighted to hear that your stay at the Doubletree by Hilton Austin University Area met all your expectations. We sincerely look forward to your next visit.

2/10 (非常に不満)

Manuel

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Absolutely terrible that they make guest pay for parking. There’s no garage.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 7 日)
Manuel, we're troubled to hear your concerns about the parking arrangements. It's standard in the area for hotels to charge for parking. Despite this, we're constantly striving to provide excellent customer service and your feedback helps us improve. Hoping for the opportunity to better your experience in the future.

10/10 (非常に良い)

Barry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great property and friendly staff
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 7 日)
Barry, thank you for your wonderful feedback. It's gratifying to know that your experience at Doubletree by Hilton Austin University Area was so pleasant. Our team values your comments about our property and their friendly demeanor. We can't wait to have you stay with us again in the future.

10/10 (非常に良い)

Jeri、Farmersville

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean and comfortable. Conveniently located near downtown yet east to get in and out.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 6 日)
Jeri, thank you for your kind words. We're delighted to hear that you found Doubletree by Hilton Austin University Area to be clean, comfortable, and conveniently located. We strive to make the navigation and accessibility of our hotel as simple as possible for our guests, and it's wonderful that this was evident during your stay. We look forward to welcoming you back soon.

6/10 (普通)

youlonda

良かった点 : スタッフとサービス
Disappointed for charge for parking. Price for breakfast. The hotel rooms need updating. My bath room had hole in the wall under the sink. Shower/bathtub the shower head did not have good water pressure. The bathtub above the drain the silver ceil was hanging open and rusty. The staff was very nice
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
Youlonda, we appreciate your feedback and are grateful you thought our team members were nice. However, it's disappointing to hear about your encounter with the room amenities and we understand frustrations about unexpected charges. Please know that we constantly seek to improve our services and facilities and your suggestions will support us in this process. We hope you will consider joining us again in the future so we can provide the experience you'd expect.

8/10 (良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Some maintenance issues that I rather were checked instead of me having to report. Location was convenient for my trip.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Nicole, thank you for bringing to light the maintenance concerns you experienced. Continuous improvement is important to us, and your feedback will guide us in fine-tuning our procedures. On a brighter note, we're pleased to hear that the Doubletree by Hilton Austin University Area's location perfectly suited your trip. We hope for another opportunity to serve you more seamlessly in the future.

6/10 (普通)

Adrine

2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 21 日)
Adrine, thank you for taking the time to rate your stay. It appears that your experience did not exceed expectations, and we regret not meeting your full satisfaction level. Your feedback is essential to help us deliver a better hospitality experience in the future. We hope to get another chance to give you the exceptional stay that so many of our guests have grown fond of.

6/10 (普通)

Jamie

カップルで旅行
Staff was friendly and helpful. Did not like the process of paying for the parking. Room was pretty but the bathroom needed updating. The bathroom sink cold water faucet leaked at the base. The tub drain was mostly clogged and by the end of the shower, I was standing in water up to my ankles. There were exactly 2 bath towels, two hand towels, and 2 washcloths for the two of us. While we don’t require many towels, I do like an extra set in case we have a spill or need more than one shower.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 18 日)
Jamie, it's good to hear that you appreciated the hospitable nature of our team members. We regret that elements of your stay, such as the parking fee process and certain aspects of your room, did not fully meet your expectations. We aim for optimal functionality in all areas and appreciate your comments regarding the bathroom. Your feedback about the quantity of towels provided has also been noted. It will help us improve and offer an even better experience to our guests in the future.

2/10 (非常に不満)

david

良かった点 : 清潔度、スタッフとサービス
Aircondition very loud, a CB lot of noise in the parking lot, toilet runs unless you open tank and fix it. Probably the worst room at the hotel.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 17 日)
David, it's disheartening to read your review and understand that your experience didn't match your expectations. We're typically known for our quiet atmosphere and well-maintained rooms, and we regret you encountered issues with the air conditioning and the bathroom facilities. We value your feedback and it has been shared with our team for necessary improvements. We would appreciate another opportunity to serve you better in the future.

8/10 (良い)

Gail

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff is very competent and friendly. Overall a very pleasant stay.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 12 日)
Gail, it's great to hear that you found our team members at Doubletree by Hilton Austin University Area both competent and amiable. We are delighted to learn your stay was a pleasant one. We hope to welcome you back for another exceptional stay. Thank you for your review.

10/10 (非常に良い)

Jacob

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy check in, was able to check in early with a small fee. No hassle check out either
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Jacob, it's fantastic to hear your experiences at Doubletree by Hilton Austin University Area were seamless and efficient from check-in to check-out. We strive to make such processes effortless for our valued guests. We hope to welcome you back soon.

10/10 (非常に良い)

Jenny

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and amenities.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you for sharing your perfect rating with us, Jenny!It's wonderful to see how much you appreciated your time at Doubletree by Hilton Austin University Area! We want everyone to feel right at home at Doubletree by Hilton Austin University Area. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 (非常に良い)

Rochelle、Pearland

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 5 日)
Rochelle, it's wonderful to hear that your stay at the Doubletree by Hilton Austin University Area met your expectations. We appreciate you choosing us and hope we'll see you again in the future.

10/10 (非常に良い)

KATHRYN、Kempner

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in was quick and easy! Staff was friendly and knew their jobs!! I had an issue with paying to park at the hotel i was already paying to stay at! I've never had to pay to park at a hotel i was a guest at ever!! I was pretty disappointed in the breakfast being something i had to pay $18.95 per person for a buffet that would be considered complimentary at any other hotel I've ever stayed at! To charge $3 for a cup of coffee for a paying guest was beyond ridiculous!
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 2 日)
Kathryn, it's fantastic to hear that you appreciated the prompt check-in and friendliness of our Doubletree by Hilton Austin University Area team members. We're sorry for any misgivings regarding parking fees and breakfast charges. These practices can vary across hotels, as we always aim for a balanced combination of quality services and pricing. Rest assured, guest feedback is vital for continuous enhancement of our services, and your thoughts will be forwarded to the management. We hope to elevate your full experience next time.

10/10 (非常に良い)

Brandon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clarissa was wonderful and super helpful!
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 26 日)
Brandon, it's fantastic to hear about your positive experience at Doubletree by Hilton Austin University Area. We're thrilled to know that Clarissa was able to provide you with excellent service. Remember, our team members are always here to assist you! We look forward to your return.

6/10 (普通)

Billie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking is $30 and breakfast is $20 per person. But Denny's is right nextdoor which is nice
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 25 日)
Billie, it seems like you found value in the nearby alternatives for meals and parking. We aim to provide competitive amenities and prices. Next time you visit, you might consider exploring our various room packages, some of which include parking and breakfast. We appreciate your feedback as it allows us to better our guest's experience. We hope to see you again soon.

8/10 (良い)

Vicky

グループ旅行
良かった点 : 清潔度、スタッフとサービス
It was close to the area my friends and I were going to be going to. Good for the price and clean . Couldn’t find any ice machines that worked went to all the floors which was a little annoying but it was a good stay overall
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 21 日)
Vicky, we're delighted to hear that you and your friends found our location convenient and our accommodation worth the price. It's great that you found our property clean. We understand your concerns regarding the ice machines and truly appreciate your patience. It's fantastic to hear that your overall stay was good. The team at Doubletree by Hilton Austin University Area is eager to welcome you back soon for an even better experience.

8/10 (良い)

Stephen、Frisco

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was nice place convenient to event that brought me to Austin for the night.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 19 日)
Stephen, we're thrilled to hear you found Doubletree by Hilton Austin University Area's location convenient for your event. We're glad our hotel suited your needs for your stay in Austin. Come back and visit us anytime!

10/10 (非常に良い)

Theresa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice stay! nice and quiet comfy rooms
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 16 日)
Theresa, it's wonderful to hear that you had a pleasant stay at Doubletree by Hilton Austin University Area! We're glad our tranquil, well-appointed rooms added comfort to your stay. We hope to see you again soon.

8/10 (良い)

William

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 6 日)
William, we appreciate you taking the time to leave a rating for Doubletree by Hilton Austin University Area. We are glad to hear that your experience was satisfactory. We aim to improve constantly and look forward to welcoming you back in the future.

4/10 (不満)

ricardo

グループ旅行
気になった点 : 清潔度、設備とサービス
They charge extra for payif you use a third booking party They also charge for breakfast buffet you receive free at other hotels I will never stay at this hotel again
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 5 日)
Ricardo, we're sorry to hear about the issues concerning additional charges during your stay. We endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. We understand your disappointment and appreciate you sharing your experience, as your feedback allows us to make improvements. We hope for an opportunity to better serve you in the future.

10/10 (非常に良い)

bruce

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
All good
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 5 日)
Bruce, it's fantastic to hear your stay at Doubletree by Hilton Austin University Area was satisfying. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 (非常に良い)

Tracy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for the wonderful rating, Tracy!We're thrilled to see how much you enjoyed staying at Doubletree by Hilton Austin University Area. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The comfortability of the property and the employees. Special thanks to Clarissa. Can't wait to visit the place again and stay a little longer.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 5 日)
Richard, it's wonderful to hear that your experience at the Doubletree by Hilton in Austin's University Area was comfortable and positive. Our team members, such as Clarissa, are committed to delivering exceptional service! It is always a pleasure to receive such encouraging feedback. We're looking forward to welcoming you back for another enjoyable and longer stay with us!

8/10 (良い)

Brent

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location was accessible.Would have been nice if they offered free breakfast.
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 4 日)
Brent, thank you for choosing Doubletree by Hilton Austin University Area. We're delighted to hear that you enjoyed your stay, especially the accessible location. Your feedback regarding breakfast is important to us, and we value your suggestion. We hope to have the pleasure of welcoming you back again soon.

10/10 (非常に良い)

Linda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I did not like the fact that we booked a room for the night but also had to pay 35 extra to park in the parking lot. Ridiculous most hotels do not charge to park in their lot. We stayed for a concert and they charge becauae the venue charged 65 dollars. Pay over 250 for room and another 35 for parking is too much. Wont stay here again
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 5 日)
Linda, we appreciate you bringing your concerns to our attention. It's unfortunate to hear about your dissatisfaction with the parking fee included in your stay. We aim to be clear about all the charges that come with a reservation to allow our valued guests like you to plan their budgets accordingly. We'll review your feedback as we continually strive to enhance our guests' experience. We hope for an opportunity to surpass your expectations in the future.

10/10 (非常に良い)

Harrilyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 3 日)
Harrilyn, it's wonderful to read that your stay at Doubletree by Hilton Austin University Area was enjoyable! Your 5-star rating is greatly appreciated. We hope to see you again in the future for another exceptional stay. Thank you for choosing us!

8/10 (良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Great location for Moody Center. Loved the in house bar, Bartender was great!. Did have a leaking cold water faucet in bathroom basin. other than that great stay. Friendly and helpful staff.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 2 日)
Brian, it's wonderful to hear that you enjoyed your stay at the Doubletree by Hilton Austin University Area. We're even more thrilled you appreciated our prime location and in-house bar, as well as the service provided by our bartender. We are, however, concerned about your bathroom situation and regret any inconvenience it caused. Be assured, our team is always ready to assist with any issues that arise, as we're committed to ensuring a comfortable stay. It was great having you and we'd love to welcome you back again!