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Reviews of Home2 Suites by Hilton Augusta, GA

3 out of 5
Home2 Suites by Hilton Augusta, GA
3606 Exchange Lane, Augusta, GA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 445 out of 587 reviews" "
Rating 8 - Good. 98 out of 587 reviews" "
Rating 6 - Okay. 24 out of 587 reviews" "
Rating 4 - Poor. 8 out of 587 reviews" "
Rating 2 - Terrible. 12 out of 587 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Could use some updating . Carpets and bathroom door
Stayed 1 night in May 2024

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
in summary I will stay again
Stayed 1 night in May 2024

6/10 Okay

Thomas

Traveled with partner
Liked: Staff & service
Nothing special, average.
Stayed 2 nights in Apr 2024
Response from Home 2 Suites, Augusta on May 3, 2024
Thank you for your feedback and for choosing to stay with us.

8/10 Good

Sandra, Scarborough

Liked: Cleanliness, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kudos to the staff in particular Cici (sp)?? The evening front desk was very helpful
Stayed 4 nights in Apr 2024

6/10 Okay

J

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay three times more than the standard rate a pet fee, for one night, totally ridiculous, I understand it was Masters week, however I was in town for Business, not the Masters and had no choice, this was daylight robbery. John
Stayed 1 night in Apr 2024
Response from Home 2 Suites, Augusta on May 3, 2024
Thank you for your feedback and for choosing to stay with us. Sorry you were upset with the rates for your stay. These rates are set up to a year in advance and it's a rate everyone has to pay regardless if they're going to the Master's or not. We do appreciate you staying with us.

8/10 Good

Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, and convenient location. We would definitely stay again if in the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark A

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Coralee

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have some spinal problems and booked a wheelchair accessible room I had just returned home from being out of state for 4 months and the staff was absolutely amazing from the moment I checked in
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We are here the night before a surgery. It’s perfect for us. We walked to dinner
Stayed 1 night in Mar 2024

6/10 Okay

Deitmar

Liked: Cleanliness, staff & service
Disliked: Room comfort
Usually good but bad showing
I usually love this hotel. I reserved a room with a king sized bed and got placed in a room with 2 queens Not as comfortable as I was traveling with my wife. The shower never got hot and the toilet took forever to refill the tank. 20 minutes plus The breakfast is good and the lady running the breakfast is always amazing!
Stayed 2 nights in Feb 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This isn’t my first time staying at this location, it’s always great service every time.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

johnny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lady at front desk very helpful and nice!
Stayed 1 night in Feb 2024

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
surprised of the remodeling
The hotel was nice. Just like to have known they were remodeling. The hotel lobby and setting for eating was full of mattress.
Stayed 1 night in Jan 2024

10/10 Excellent

Lynn

Traveled with partner
Very nice staff. Helpful and friendly.
Stayed 4 nights in Jan 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always home away form home with all the amenities!
Stayed 1 night in Dec 2023

10/10 Excellent

Kelli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Laurel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious. Staff was helpful and attentive. Breakfast had several options to meet dietary needs.
Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to a bunch of shopping and dining..very clean and good hot breakfast..would stay again..
Stayed 7 nights in Dec 2023

10/10 Excellent

corretta

Stayed 3 nights in Dec 2023

10/10 Excellent

Gisele

Stayed 1 night in Dec 2023

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean rooms. Wonderful staff. Beautiful hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Would Stay Again!
Best place I’ve stayed in a while! Very clean and neat and quiet with a small breakfast in the morning.
Stayed 2 nights in Dec 2023

10/10 Excellent

tesfa

Stayed 2 nights in Dec 2023

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was great, welcoming clean great breakfast
Stayed 3 nights in Dec 2023

8/10 Good

Craig

Liked: Staff & service
Nice
This was a nice hotel staff were friendly room was clean it was just the shower was leaking around the bottom where it started molding and when we would leave and come back there would be water on the floor. But for the most part the hotel was nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

Donna, Chunchula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James, Summerville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient, clean, quiet, and comfortable.
Stayed 1 night in Nov 2023

6/10 Okay

Ronald, Reidsville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are in bad need of proper cleaning and/or a facelift. The carpets are badly stained. There were at least 10 bad stains in my room and close to the same in my parent’s room. The tap in the bath had mineral blockage, the blind was damaged, and there was some hair around. I wouldn’t stay again
Stayed 2 nights in Nov 2023

10/10 Excellent

Rebecca

The staff at this hotel were extremely customer service~oriented, respectful, and professional
Stayed 1 night in Nov 2023

6/10 Okay

Deirdre

Traveled with partner, Traveled with pets
It’s a fine stay. Got the room specifically because I knew it had a fridge that we needed for traveling with holiday food. We stayed for a quick overnight. It was clean but looked aged. The air conditioner (not heater) stayed on all night but never felt cold. It was 41 degrees outside. The hot food was really limited and sausage was just barely cooked. I stayed in the Home2 in Columbia last year and it was newer with better food. Allow dogs but not really anywhere to take them except a little corner of the lot or along the road. Pillows were a suggestion.
Stayed 1 night in Nov 2023

10/10 Excellent

Brandi

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the place was really clean

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

FRANCES

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady working the front desk when we checked in was absolutely wonderful. She was so personable and bubbly. The room was fantastic. It had a queen bed a pool out sofa pretty much a full kitchen and was super clean. It was absolutely wonderful.
Stayed 1 night in Nov 2023

10/10 Excellent

Maria Jose

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and great service
Stayed 2 nights in Nov 2023

8/10 Good

Alex

Stayed 1 night in Nov 2023

10/10 Excellent

Termillia

Liked: Cleanliness
Stayed 1 night in Nov 2023