Rubi, thank you for taking the time to share your feedback. We are glad you overall had a pleasant stay at Sonesta Atlanta Northwest Galleria. We understand that an issue with the air conditioning in your room caused some inconvenience. We will address this to ensure it is resolved for future guests. We hope to welcome you back soon.

Leland,We apologize for the inconvenience you experienced with your room. Rest assured, we have successfully processed a refund. Thank you for bringing this to our attention, and we appreciate your understanding.

Candy, thank you for your kind words! The team at Sonesta Atlanta Northwest Galleria is thrilled to hear you found our hotel beautiful. We appreciate your feedback and hope to welcome you back soon!

Slade, thank you for taking the time to share your feedback. We're glad you had a comfortable stay at Sonesta Atlanta Northwest Galleria. We understand your concerns about parking fees and the lack of complimentary beverages. We'll take your comments into consideration. We hope to welcome you back soon.

Anthony, thank you for sharing your excellent feedback! The team at Sonesta Atlanta Northwest Galleria is delighted that you had such a wonderful stay. We look forward to welcoming you back soon!

Kelly, thank you for your excellent rating of the Sonesta Atlanta Northwest Galleria! The entire team greatly appreciates it. We look forward to welcoming you back in the near future.

Lakesha,We're sorry you did not have a comfortable experience. It is concerning to hear about the challenges you faced with your room temperature and the difficulty reaching the front desk. Our team always aims to provide a welcoming environment, and it's surprising to hear this wasn't the case during your stay. Your feedback will be reviewed internally to ensure improvements are made. Thank you for sharing your thoughts.

Vishnu, it's great to hear that you've had an excellent experience at Sonesta Atlanta Northwest Galleria. We appreciate your high rating and hope to have the opportunity to welcome you back in the near future. Thank you!

Kristal, we are thrilled to hear you found the Sonesta Atlanta Northwest Galleria to be beautiful and valued reasonably for the amenities provided. We aim to provide an exceptional experience for an excellent price. Looking forward to your next visit.

Vernard, thank you for sharing your positive rating. Our team at Sonesta Atlanta Northwest Galleria is glad you enjoyed your stay and hopes to welcome you back soon!

Brian, thank you for your rating. Your feedback is appreciated and will be used to improve guests' overall experience. We look forward to welcoming you back.

Warren, we're thrilled that you found the Sonesta Atlanta Northwest Galleria to be clean and lovely. We strive to provide our guests with exemplary accommodation, and your feedback is greatly appreciated. We hope to welcome you back soon.

We appreciate your feedback, Anthony.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

Cathy, we're thrilled to hear you found your stay at Sonesta Atlanta Northwest Galleria excellent! Our team members truly appreciate your kind words. We are eager for the opportunity to serve you again in the future.

Thank you for sharing your feedback, Alesha.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

We apologize for the inconvenience. We hate that were not able to accommodate you. Please come back and let us help make your next trip and stay one to remember. We look forward to speaking with you soon.

Irena, we regret to hear that certain aspects of your stay didn't meet your expectations. We strive to offer a high standard of hospitality, and it seems that we fell short in this instance. Your feedback about the upkeep of our facilities is crucial to us, as well as your concerns about additional fees. Please trust that we are here to ensure a better experience next time.

Kevin, thank you for your positive words regarding your experience at Sonesta Atlanta Northwest Galleria. We take great pride in our cleanliness, and our team is thrilled to hear you appreciated it. We hope to welcome you back on your next visit to Atlanta.

Caden, it's wonderful to hear that your stay at Sonesta Atlanta Northwest Galleria met your expectations. We are thrilled that you had a good experience. Your satisfaction is our top priority, and we aim to create an environment where our guests can relax and enjoy their stay. We hope to welcome you back soon.

Rose, thank you for your kind words about the Sonesta Atlanta Northwest Galleria. We are delighted to hear you appreciated its refined ambiance. Hoping to warmly welcome you back soon.

Bryanna, it's pleasing to hear that you enjoyed Sonesta Atlanta Northwest Galleria's heated pool and the tranquility of its location. We're glad you appreciated the convenience of nearby amenities too. We hope to provide you with another enjoyable stay in the future.

Mary, your top rating of Sonesta Atlanta Northwest Galleria is greatly appreciated. We're thrilled to know you enjoyed your stay and we're eagerly looking forward to your next visit. Thank you!

Eric, we're thrilled you had a Five-Star experience at Sonesta Atlanta Northwest Galleria! It means a lot to us to know you were pleased with your stay. We're looking forward to welcoming you back on your next visit!

Shannon, it's clear your stay did not meet your expectations and for that, we apologize. We regret that the pool's availability and the restaurant's operating hours didn't align with your schedule. We also understand that the food delivery policy may have seemed inconsistent, though the intention is always to prioritize guest safety. As for your room, we take note of your feedback about the need for improvements. Our team is committed to continuously improve and value your input. Your comments will be discussed with our team to enhance our guest experience in the future. We hope for the chance to better serve you if your travels bring you back.

Thea, thank you for your stellar rating. It's delightful to know that your stay at Sonesta Atlanta Northwest Galleria exceeded your expectations. We eagerly look forward to your next visit and another wonderful experience.

Sherry, it's regrettable to read about your recent experience. We strive to provide rooms that meet our guests' expectations, however, it seems we fell short this time. It's unfortunate to hear about the issues you encountered with your room's furnishings and door lock system, as this isn't the typical feedback we hear from our guests.Our team members aim for prompt resolutions, we're sorry for any inconvenience the delay may have caused. We appreciate your feedback as it aids us in identifying areas that may need attention. Despite your experience, we hope you’ll consider giving us another chance to impress you in the future.

Tyler, thank you for taking the time to provide your rating. It appears your stay didn't meet your expectations. We're committed to enhancing our guests' stays and would appreciate it if you could provide more specifics about potential areas of improvement. Your feedback could greatly assist us in bettering our service for future stays.

Phillip, your feedback is valuable to us. It's great to hear you appreciated the close proximity to local amenities during your celebratory weekend. We're sorry to hear about any confusion regarding our room service; we value your comfort and always strive to make sure guests are well informed about our services. We understand your comment on the convenience of having small amenities in the room; your suggestion is noted for our earnest review. Thank you for recognizing our well-kept lobby area. We hope your future stays will meet and potentially surpass your expectations.

Mayank, we truly regret hearing about your recent experience. We do understand that you faced challenges with your room and with our team members. Please know that customer comfort and satisfaction are our top priority and we regret to hear that we fell short this time. We have taken note of your feedback and assure you that it will be used to improve our amenities and service. We hope to have another opportunity to provide you a better experience in the future.

Crystyle, it's wonderful to hear that your stay at Sonesta Atlanta Northwest Galleria was satisfactory. We truly appreciate your top rating on Expedia and look forward to the privilege of serving you again soon.

Savant, regarding the delay with the confirmation and issues during check-in, we truly apologize. Ensuring a smooth and efficient check-in experience is our top priority. Concerning the parking charge, it is standard at our location to ensure top-quality service for all guests. Your patience and understanding during this process was greatly appreciated. We hope we can provide a better experience for you in the future.

Kieth, it is disappointing to hear you didn't find our offerings aligning with your expectations in relation to the price. We strive to provide value for price paid. Your feedback is crucial and will aid in making future improvements. We hope you'll consider giving us another opportunity to enhance your experience.

Charles, we appreciate your feedback regarding your stay at Sonesta Atlanta Northwest Galleria. It's regrettable to hear of the delay you experienced with our computer system. We value your insight, as it helps us identify areas for improvement. We look forward to the opportunity to offer you an impeccable experience on your next visit.

Brian, it's pleasing to hear that your experience at Sonesta Atlanta Northwest Galleria was generally positive. We take note of the feedback regarding parking arrangements and we value your understanding in this matter. We're glad the rest of our services met your expectations. We hope to host you again soon.

Jonathan, it's fantastic to read that Sonesta Atlanta Northwest Galleria's serene yet well-positioned location contributed to an enjoyable stay for you. We would be delighted to welcome you back in the future.

We appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

Thank you for the fantastic rating, Derek!It's outstanding you had such a wonderful experience at Sonesta Atlanta Northwest Galleria. We care about the satisfaction of our guests. We can't wait to see you again soon!

Angela, we're thrilled to see your five-star rating of Sonesta Atlanta Northwest Galleria. We're so proud that we exceeded your expectations and hope to welcome you back shortly. Thank you for choosing to stay with us.

Shawn, we're delighted to read your comments about your experience at Sonesta Atlanta Northwest Galleria! It is wonderful that Patricia was instrumental in making you feel welcomed. She indeed embodies our commitment to exceeding guest expectations. We appreciate your acknowledgment and can't wait to pass along your kind words to her. Hope to see you back with us soon!

Colleen, we're thrilled to hear that you found your room at Sonesta Atlanta Northwest Galleria to be peaceful and the beds comfortable. We also take pride in the friendliness and knowledge of our team members. On the other hand, it's disheartening to know that the restaurant didn't meet your expectations. We're continuously working to improve our service in all aspects, and your feedback is highly valuable towards that endeavor. We look forward to your next visit.

We appreciate your feedback, Alicia.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

Matthew, thank you for choosing to stay at Sonesta Atlanta Northwest Galleria and for leaving a 4-star rating. We understand that there's always room for improvement and we're striving to provide an even better experience next time. We hope to have the pleasure of welcoming you back soon.

Karim, thank you for the high recommendation. Sonesta Atlanta Northwest Galleria is thrilled to know your stay was satisfactory. We look forward to welcoming you back soon.

Kathleen, thank you for taking the time to rate your stay at Sonesta Atlanta Northwest Galleria. We're thrilled to see that you had a great experience. We appreciate your feedback and hope to welcome you back in the near future.

Mailyn, we're thrilled to know you enjoyed your stay at Sonesta Atlanta Northwest Galleria. We appreciate the perfect rating and look forward to welcoming you back on your next visit to Atlanta. Thanks for choosing us!

Clark, thank you for your balanced feedback. We're glad to read that your stay at Sonesta Atlanta Northwest Galleria was overall satisfactory. We'd love the opportunity to turn your next visit into an exceptional one.

Graeme, it's fantastic to read your stay at Sonesta Atlanta Northwest Galleria earned a top-tier rating. We sincerely hope you return for another exemplary experience!

Latonya, thank you for choosing Sonesta Atlanta Northwest Galleria. We're thrilled to hear that you found our accommodation spotless and our team members exceptional. Your suggestion about updating our TVs with streaming capabilities is certainly noted for future improvements. We're delighted that you're considering staying with us again in the future.

Regine, we understand that temperature control was a concern during your stay. It's disappointing to hear about the waiting time for the room to reach a comfortable warmth. We always aim to improve and thanks to feedback like yours, we will address these points in our ongoing commitment to enhancement.

Anndrea, we regret to hear that your stay with us did not meet your expectations due to temperature control issues. Our team aims to ensure all guests' requests are quickly and effectively addressed. We understand your frustration regarding the refund and assure you that our financial team is available to look into this matter further. Please feel free to reach out to us directly so we can assist you. We appreciate your feedback, as it enables us to continually improve our guest experience.