Exterior

Reviews of Sonesta Atlanta Airport North

3.5 out of 5
Sonesta Atlanta Airport North
1325 Virginia Ave, Atlanta, GA

Reviews

7.2

Good

Rating 10 - Excellent. 557 out of 1447 reviews" "
Rating 8 - Good. 331 out of 1447 reviews" "
Rating 6 - Okay. 196 out of 1447 reviews" "
Rating 4 - Poor. 142 out of 1447 reviews" "
Rating 2 - Terrible. 221 out of 1447 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deongilist

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Staff on May 28, 2024
Thank you for your feedback. We hope to see you again soon!

6/10 Okay

Breanna

Traveled with partner
Liked: Staff & service
Disliked: Amenities
I didn’t like paying for parking 3times within a 48 hour stay. In which I was told after the 3rd time I didn’t need to pay for parking instead scan key tag. Very inconvenient
Stayed 2 nights in May 2024
Response from Associate on May 25, 2024
Thank you for taking the time give a feedback, your comment has been forwarded to the management team to be review. Thanks again hope to see you again when next you travel back to this area

6/10 Okay

Tyla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There are homeless encampments surrounding the property . The hotel is gated thankfully . Rooms and bathrooms do not look like pictures , bathrooms feel outdated and are dingy and dirty . Staff is extra nice . They fo charge 50 plus tax for late (12 pm) check out which is ridiculous. I Would not stay again.
Stayed 2 nights in May 2024
Response from associate on May 23, 2024
Thank you for taking the time to give a feedback on your most recent stay with we. I regret your stay was not what you expected and for this I apologize, your comment has been forwarded to the management team to be review.

6/10 Okay

Deion

Stayed 5 nights in May 2024
Response from associates on May 22, 2024
Thank you for taking the time to give a rating we appreciate your business, hope to see you again when next you travel back to this area.

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine but my reservation with Expedia was not pushed to the hotel and we had sone issues checking in
Stayed 1 night in May 2024
Response from associate on May 20, 2024
Thank you for taking the time to give a review we appreciate your feedback, we apologize for the inconvenience with your reservation. We hope you can give us another chance when next you travel back to this area.

6/10 Okay

Muriel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from associates on May 22, 2024
Thank you for taking the time to give a rating we appreciate your business, hope to see you again when next you travel back to this area.

6/10 Okay

Rafael, Bogota

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
It was ok. The check in took forever because there was lots of people from a cancelled flight, but it was good/average
Stayed 1 night in May 2024
Response from associate on May 20, 2024
Thank you for taking the time to give a feedback we appreciate your business, we apologize for the long with to check, your comment has been forwarded to the management team for correction. Thank again hope you can give us another chance when next you travel back to this area.

6/10 Okay

Carroll

Traveled with family
Liked: Staff & service, amenities
The best part was the lady who checked us in, she was kind and professional even though she had people lined up. The cleaning and smell was less than good. Duvet had a stain and gave us 2 towels and one washcloths for 4 people.
Stayed 1 night in May 2024
Response from associate on May 20, 2024
Thanks for taking the time to point out the associate that check you in we appreciate your feedback. Your comment regarding issue has been forwarded to Housekeeping managers to be review. Thanks again hope you can give us another chance when next you travel back to this area.

4/10 Poor

Shundra, Midway

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
With exception of the bar tender on staff - sadly, every person I encountered was very unprofessional- especially Saturday nights restaurant hostess. If this behavior is representative of Sonesta - that was definitely my first & last stay with them.
Stayed 2 nights in May 2024
Response from associate on May 20, 2024
Thank you for taking the time to a feedback on your most recent stay. We apologize for the lack of service you encountered, your comment has been forwarded to the management team to be address. Thanks again hope you can give us another chance when next you travel back to this area.

10/10 Excellent

Wilma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Reasonable airport parking with shuttle.
Stayed 1 night in May 2024
Response from associate on May 20, 2024
Thanks for your rating hope to see you again when next you travel back to this area.

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service and facility
Stayed 1 night in May 2024
Response from associate on May 20, 2024
Thanks for your feedback, we regret that the facility and the services was not what you expected, you comment has been forwarded to the management team.

2/10 Terrible

Linda, Cayuga

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Reserved and paid for a room here. They oversold and didn't have a place to stay. Left me stranded at the airport at 1AM with 2 kids with just a "sorry, we are full."
Stayed 1 night in May 2024
Response from associate on May 20, 2024
Thank you for taking the time to give a review on your most recent stay with Sonesta Atlanta airport North. We apologize for the oversold situation due to flight cancellation. We regret we were not able to honor the late reservation and apologize for the inconvenience this may have cause you.

2/10 Terrible

Qais

Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t have a room when I arrived to the hotel - they were overbooked by Expedia according their staff
Stayed 1 night in May 2024
Response from Associate on May 12, 2024
We apologize for your experience with over booking at our hotel.

2/10 Terrible

Tineshna

Liked: Staff & service
Disliked: Cleanliness
Beware...infected with beg bugs and I have so many bites on my legs! I contacted the corporate office!
Stayed 1 night in May 2024
Response from associate on May 20, 2024
Thanks you for give a feedback we apologize for the inconveniences, your comment has been forwarded to the management to be review.

8/10 Good

demetris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was GREAT!!!! The shuttle service was terrible. PLEASE get a service that does pick up guests on the scheduled time.
Stayed 1 night in May 2024
Response from associate on May 9, 2024
Thank you for your feedback, we apologize for the inconvenience with the shuttle, your comment has been forwarded to the management team. We hope to see you again when next you are in this area.

10/10 Excellent

Adam, Laguna Niguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from associate on May 9, 2024
Thank you for your rating hope to see you again when next you travel back to this area.

10/10 Excellent

Justin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking attendants, Front desk, Gift Shop cashier and shuttle driver all very friendly. Very convenient place to stay when having an early flight.
Stayed 2 nights in May 2024
Response from associates on May 6, 2024
Thank you for taking the time to give a feedback we appreciate it, hope to see you again when next you travel back to this area.

10/10 Excellent

Martha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En realidad todos estuvo muy bien muchas gracias por su servicio y amabilidad con los huespedes
Stayed 2 nights in May 2024
Response from associates on May 6, 2024
Thank you for taking the time to give a feedback we appreciate it, hope to see you again when next you travel back to this area.

8/10 Good

Patricia, Devonshire

Liked: Cleanliness, staff & service, amenities
Property is convenient for conference. It is dated and it was difficult to sustain a hot showet
Stayed 6 nights in Apr 2024
Response from associate on May 20, 2024
Thanks for giving a feedback, we apologized that you had problem with the shower. Your comment has been well noted as we will be undergoing a full renovation in the coming year.

8/10 Good

Daniel

Stayed 4 nights in Apr 2024
Response from associate on May 23, 2024
Thank you for your rating hope to see you again when next you travel back to this area.

8/10 Good

Oskana

Stayed 2 nights in Apr 2024
Response from associates on May 22, 2024
Thank you for taking the time to give a rating we appreciate your business, hope to see you again when next you travel back to this area.

8/10 Good

Teresia

Stayed 3 nights in Apr 2024
Response from associate on May 20, 2024
Thanks for your rating hope to see you again when next you travel back to this area.

8/10 Good

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super quiet considering it’s next to the airport and freeway.
Stayed 3 nights in Apr 2024
Response from associate on Apr 29, 2024
Thank you for your feedback hope to see you again when next you travel back to this area.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was good, clean and very nice staff
Stayed 1 night in Mar 2024
Response from associate on Apr 29, 2024
Thank you for your feedback hope to see you again when next you travel back to this area.

8/10 Good

Fabio

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from associate on Apr 29, 2024
Thank you for your rating hope to see you again when next you travel back to this area.

10/10 Excellent

Garfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 1 night in Apr 2024
Response from Associate on Apr 27, 2024
Thank you for taking the time to give a feedback on your most recent stay with us. We appreciate your feedback hope to see your again when next you travel back to this area.

10/10 Excellent

Sam

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic! I arrived later, but my guest arrived before me and management accommodated his needs that we had set up before. He was towing a vehicle and they accommodated for him to park in a special location, attended to so many of our other needs, which weren’t much but it Made us feel like they went the extra mile when they didn’t have, everyone has been so polite and everything has been so clean and very upscale. If I ever travel back to this area of town and Atlanta again, THIS is the hotel I want to stay at!
Stayed 1 night in Apr 2024
Response from associates on Apr 26, 2024
Thank you for this wonderful review. We will definitely pass along your comment to the staff to let them know what a great job they are doing. Thanks again hope to see you again when next you are in this area.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is outstanding
Stayed 1 night in Apr 2024
Response from associate on Apr 24, 2024
Thank you for taking the time to give a feedback we appreciate your business, we hope to see you again when next you travel back to this area.

10/10 Excellent

gledson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024
Response from associate on Apr 23, 2024
Thanks for your feedback hope to see you again when next you travel back to this area

10/10 Excellent

LEWIS A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were to SOFT , Otherwise It Was Awesome LOL
Stayed 1 night in Apr 2024
Response from associate on Apr 23, 2024
Thanks for your feedback hope to see you again when next you travel back to this area,

6/10 Okay

Parnell

Liked: Staff & service, amenities
The property looks great from the outside and in the lobby. Once in the room, major upgrades need to be completed.
Stayed 2 nights in Apr 2024
Response from associates on Apr 21, 2024
Thank you for taking the time to give a feedback on your recent stay. We appreciate your feedback we are happy to mention that hotel will be undergoing full renovation in the coming year.

8/10 Good

Mark

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property area just bad
Stayed 1 night in Apr 2024
Response from associates on Apr 21, 2024
Thank you for your feedback hope to see you again when next you travel back to this area,

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful!
Stayed 1 night in Apr 2024
Response from Associate on Apr 20, 2024
Thank you for taking the time to give a feedback, hope to see you again when next you travel back to this area.

10/10 Excellent

Buster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Associate on Apr 20, 2024
Thank you for taking the time to give a feedback, hope to see you again when next you travel back to this area.

8/10 Good

roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff fantastic
Stayed 1 night in Apr 2024
Response from associate on Apr 18, 2024
Thank you for taking the time to give a feedback on your resent stay with Sonesta Atlanta Airport North, we appreciate your feedback hope to see you again when next you travel back to this area.

10/10 Excellent

Terrance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job guys
Stayed 1 night in Apr 2024
Response from associate on Apr 18, 2024
Thank you for taking the time to give a feedback on your resent stay with Sonesta Atlanta Airport North, we appreciate your feedback hope to see you again when next you travel back to this area.

10/10 Excellent

Marylyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, friendly staff and conveniently located hotel
Stayed 3 nights in Mar 2024
Response from associates on Apr 16, 2024
Thank you for taking the time to give a feedback on your resent stay. Thank you for your business, hope to see you again when next you travel back to this area.

8/10 Good

Aliza

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from associate on Apr 18, 2024
Thank you for taking the time to give a feedback on your resent stay with Sonesta Atlanta Airport North, we appreciate your feedback hope to see you again when next you travel back to this area.

8/10 Good

Paris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet is not worth $18-20. It’s not a good as the free breakfast you get at most hotels.
Stayed 1 night in Apr 2024
Response from associates on Apr 16, 2024
Thank you for taking the time to give a feedback, your comment will be forwarded to the management team. Thanks again hope you can give us another chance when next you are in this area,

10/10 Excellent

April

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Associate on Apr 14, 2024
Thank you for your rating hope to see you again when next you travel back to this area.

10/10 Excellent

Titonaro

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Associate on Apr 13, 2024
Thank you for your feedback, we hope to see you again when next you travel back to this area.

6/10 Okay

Rafael

Stayed 4 nights in Apr 2024
Response from associates on May 4, 2024
Thanks you for taking the time to give a rating hope you can give us another chance when next you travel back to this area.

8/10 Good

Kimshay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay definitely would stay again.
Stayed 2 nights in Apr 2024
Response from Associate on Apr 12, 2024
Thank you for taking to give a feedback hope to see you again when next you travel back to this area.

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Unable to stay as there was no power. Was sent away.
Stayed 1 night in Apr 2024
Response from Associate on Apr 12, 2024
We apologize for the inconvenience with stay, unfortunately we were affected by the storm in the area that causes a power outage. Once again I apologize hope you can give us another chance when next you are in this area.

6/10 Okay

Catherine, Knoxville

Traveled with family
Disliked: Amenities
Scary
Stayed 1 night in Apr 2024
Response from associate on Apr 11, 2024
Thank you for taking the time to give a review, I regret that we did not meet your expectation, I apologize for any inconvenience you encounter. We hope you can give us another chance when next you travel back to this area.

6/10 Okay

Sherry

Stayed 1 night in Apr 2024
Response from associate on Apr 29, 2024
Thank you for your feedback hope to see you again when next you travel back to this area.

10/10 Excellent

Dedra

Traveled with family and small children
Liked: Amenities, property conditions & facilities
This was a very nice and clean property
Stayed 2 nights in Apr 2024
Response from associates on Apr 9, 2024
Thank you for taking the time to give a feedback we appreciate your business hope to see you again when next you travel back to this area.

10/10 Excellent

Rafael

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from associates on Apr 9, 2024
Thank you for your rating hope to see you again when next you travel back to this area.

6/10 Okay

Beth

Liked: Staff & service
Disliked: Cleanliness, amenities
Shuttle service was top notch. Room was dirty, stained carpet, trash around the night stand. Electric on one half of the room didn’t work, no power to the outlets, lights next to the bed did not work. Elevators reeked of majuana
Response from Associate on Apr 6, 2024
Thank you for taking the time to give a feedback on your recent stay. We apologize for the condition of the room, your comment has been forwarded to the management team to be review. Thanks for pointing out the shuttle. We appreciate your feedback and hope you can give us another chance when next you travel back to this area.

2/10 Terrible

Richard

Disliked: Staff & service
Took an hour to check in. About 30 people in line and only one staff member checking people in. Totally unacceptable. I’m only here for a few hours before an early flight. And they charge $22 a night to self park. Total ripoff.
Stayed 1 night in Apr 2024
Response from associates on Apr 5, 2024
Thank you for taking the time to give a feedback on your most recent stay. I apologize of the long wait this was due to a staff emergency, we are sorry for the inconvenience this may have cause. Thanks again hope you can give us another chance when next you are in this area.